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"Overall, this is a fantastic property. Location can’t be beat and in general the staff was very friendly and helpful. My only complaint would be in regard to having an à la carte breakfast. The staff did not seem to be happy that we were not using the buffet and were therefore very slow to help us. Conversely, when we had the buffet, it was fantastic and of course did not require much staff interaction. Bar service was excellent and our room was immaculate. Do be a little careful going down the stairs across from the hotel towards the beach. There is an area where a handful of homeless congregate, and they are somewhat aggressive when asking for money. Overall a great stay"

"We stayed for 3 nights.The hotel is a good walk to the beach and bars.Rooms were lovely and clean,beds were comfortable."

"This is an excellent hotel for Guggenheim Museum. Clean, courteous, close and well appointed. One of the best hotels we have stayed during our month long tour of Spain and Portugal. A bit pricey, but then everything in Bilbao is. "

"Great hotel. Rooms were fantastic and clean. "

"Roof terrace is useless and staff not very helpful."

"The rooms were awesome and the staff too.Could improve breakfast and dinner"

"Breakfast was fresh and staff very helpful! Close to all amenities "

"When we checked in we made sure to book a shuttle for our early flight with the nice young man who checked us in (the main reason we chose this hotel). Also we were told we could buy a coffee at that time. When we arrived in the lobby at 4:45am, the young man on the desk said we were not booked on the shuttle and we could not have coffee. We were panicking we would miss our flight. I politely told him we 100% booked a shuttle and said it was very important we got on it. He wasn’t happy and made no attempt to communicate with us about solving the problem. The girl driving the shuttle bus said for us to load on it. Miscommunication between evening and morning staff and morning man made no attempt to be helpful or kind or problem solve with us. He acted like we were the problem and just didn’t book it. "

"Faultless. The perfect stay "