Exterior

Reviews of Best Western Plus Palm Beach Gardens Hotel & Ste & Conf Ctr

2.5 out of 5
Best Western Plus Palm Beach Gardens Hotel & Ste & Conf Ctr
11360 US Highway One, Palm Beach Gardens, North Palm Beach, FL

Reviews

7.6

Good

Rating 10 - Excellent. 421 out of 1002 reviews" "
Rating 8 - Good. 247 out of 1002 reviews" "
Rating 6 - Okay. 129 out of 1002 reviews" "
Rating 4 - Poor. 104 out of 1002 reviews" "
Rating 2 - Terrible. 101 out of 1002 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Ashley

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was completely shut down for a party or something, which was very unfortunate considering I was there with my 3 kids for my sons birthday.. there was not a notice anywhere, so we booked at over $200/night & couldn’t even use the pool..
Stayed 1 night in Apr 2024

8/10 Good

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall nice place to stay, staff was super people. The facility does need some upgrades and minor maintenance,breakfest was welcomed every morning. Thank you for a great time in florida! M Go Blue Michigan!
Stayed 6 nights in May 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the best so kind and fun to chat with .
Stayed 3 nights in Apr 2024

10/10 Excellent

Jerryca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Judy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this hotel or Expedia to anyone. I booked a two night weekend and had to make changes to one night and the hotel said it was up to Expedia to refund my money and Expedia said it was up to the hotel. Moral of the story is you get no refund. Horrible experience I do not recommend either.
Stayed 2 nights in May 2024

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

4/10 Poor

David

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Pool and outdoor area closed.
Stayed 2 nights in May 2024

6/10 Okay

MARIE

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 2 nights in Apr 2024

8/10 Good

Tyler

Liked: Cleanliness, staff & service
Great!
Stayed 1 night in Apr 2024

6/10 Okay

Michael, Tampa

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and unkept.
Stayed 7 nights in Mar 2024

6/10 Okay

yorki

Business traveller
Liked: Staff & service
My second night was no better.
Stayed 1 night in Apr 2024

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to highway, lots of commercial properties nearby, close to beaches
Stayed 4 nights in Apr 2024

10/10 Excellent

Ali, West Palm Beach

Stayed 1 night in Apr 2024

4/10 Poor

Lashonda

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Gina

Liked: Property conditions & facilities
Disliked: Staff & service
Great location generic in every other way
Stayed 1 night in Apr 2024

4/10 Poor

Lyniece, Pittsburgh

Travelled with family
Disliked: Staff & service
N/A
Stayed 1 night in Apr 2024

8/10 Good

Jorge

Stayed 4 nights in Apr 2024

6/10 Okay

John

Travelled with family
Disliked: Property conditions & facilities
Facility was showing wear. Staff was not very friendly. Didn’t address you when you approached desk
Stayed 2 nights in Apr 2024

10/10 Excellent

THOMAS, N Palm Beach

Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay. Would stay again.
Stayed 1 night in Apr 2024

2/10 Terrible

Abdulmajeed

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, no shampoo and no water until checkout time
Stayed 2 nights in Apr 2024

4/10 Poor

Andrew

Stayed 1 night in Apr 2024

4/10 Poor

Irene

Travelled with family
Disliked: Staff & service, amenities
The telephone in our room was not working and nothing was done about it...breakfast hours changed and we were not notified...our room was cleaned and no clean towels were replaced...on the day we checked out we had mo running water to shower or wash our hands, brush our teeth...nothing...would not recommend.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent. Slept great. Clean pool with water fall. Pillows are tiny though.
Stayed 1 night in Apr 2024

8/10 Good

Gail

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It work for what I needed. Staff very nice. I was not in the property much as I was attending meeting elsewhere and did not spend much time at the hotel, except to sleep
Stayed 2 nights in Apr 2024

4/10 Poor

Ron

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property was a bit below average and had things such as burned out light bulbs and ice machines not working. It was also very inconvenient from a parking perspective.
Stayed 1 night in Mar 2024

6/10 Okay

Kristy

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The pool area was great! And the breakfast was sufficient. The hotel was dated and we had a few issues in the room: sink wouldn’t drain, provided toiletries not filled, and very low water pressure in shower. The front desk was helpful. The hotel was pet friendly, but there wasn’t a dog area outside to use the bathroom.
Stayed 2 nights in Mar 2024

10/10 Excellent

Meredith

Stayed 4 nights in Mar 2024

6/10 Okay

Keyla

Stayed 2 nights in Mar 2024

2/10 Terrible

Cassandra

I never stayed. I asked for a cancellation but never heard back.?
Stayed 1 night in Mar 2024

10/10 Excellent

Brandon D

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the beach on beautiful surrounding areas the staff was downright lovely and helpful
Stayed 1 night in Feb 2024
Response from Manager on 2 Apr 2024
Hello Brandon D,We appreciate your kind words about our helpful staff and convenient location near the beach.

2/10 Terrible

Shabniz, Port Coquitlam

Disliked: Cleanliness, staff & service, property conditions & facilities
Totally unexceptable!!!!.. mold on the pull out sofa !!… checked in and went to wash my hands in the bathroom sink and it plugged up. Went to get help but no help !! No replacement room and paid 300 $$ and can’t even use the sink to brush teeth or wash hands !! Got out and hoping to get better hotels next time Rude staff rude manager
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Shabniz,We are sorry to hear about your experience and regret any inconvenience. Guest feedback is valuable, and we will address this with our team to improve services for future guests. Should you wish to further discuss your stay, please contact our management team directly. Your comfort and satisfaction are our top priorities.

10/10 Excellent

Bill Fisher

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Bill Fisher,We are thrilled to hear that you had a wonderful stay at our hotel! We look forward to welcoming you back in the future for another amazing experience.

4/10 Poor

Beverly, Winchester

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
We arrived at 3:45 and there were no rooms ready for us. We waited and were put into a room (105) on the first floor with a badly damaged couch. I assume from a cat because it smelled of litter box. I went back to the desk and our room (126) still wasn’t ready. After another wait we were put into 122 with again a badly scratched up couch. By this time we were too exhausted to ask again. During our stay, I took pictures of what appears to be black mold in the bathroom, the couch, the torn curtain and several other dirty places. The “pillow top” mattress was hard, neither of us could sleep so we went to breakfast at 7:30 and the food wasn’t ready. All of the employees were gracious and I learned from one they had put us on the pet floor (we didn’t have a pet.) plus we paid more than they would have charged us if we had booked directly with them!
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Beverly, I'm sorry to hear about your experience at our hotel. Your feedback is valuable and will be shared with the relevant teams for further review. If you have any further concerns, please don't hesitate to reach out to our management team. Thank you for bringing these matters to our attention.

2/10 Terrible

Nick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Nick, We are sorry to hear that your experience did not meet expectations. Please feel free to contact us with any feedback you may have from your stay. We value all input from our guests to continually improve our services.

8/10 Good

John

Liked: Cleanliness, staff & service
The
Stayed 5 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello John,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.

8/10 Good

Bart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property….. bathroom not the nicest though. Ended up with handicap room….the shower was falling apart
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Bart,We appreciate your feedback and will share your comments with our team for review. Should you have any concerns during your stay, feel free to bring them to our attention. Thank you for choosing our property for your accommodation needs.

6/10 Okay

Vianney

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Property was in a good area, the hotel needs a mommy makeover. It’s very OLD. The outside looks great, but the inside however needs lots of work! Breakfast staff was very helpful.
Stayed 1 night in Feb 2024
Response from Manager on 6 Mar 2024
Hello Vianney, We appreciate your feedback regarding our property and staff. We are glad to hear you enjoyed our location and helpful breakfast staff. Your comments regarding the hotel's appearance will be shared with the team for future improvements. Thank you for staying with us and taking the time to provide your insights.

8/10 Good

Guillermo

Stayed 1 night in Mar 2024
Response from Manager on 7 Mar 2024
Hello Guillermo, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Kirian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room are old the couch was dirty bathroom the same.
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Kirian, We appreciate your feedback and will share your comments with our team to make necessary improvements for future guests' satisfaction. Thank you for bringing this to our attention.

4/10 Poor

Raymond

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I didn’t have high hopes for this hotel, but it was pretty gross. The rooms smelled moldy, the comforter had what I hope was a coffee stain on it, the carpet was dirty, the toilet was dirty, etc. needs a lot of work.
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello Raymond,We’re sorry to hear about your disappointment with your recent stay. We truly value your feedback and will communicate your concerns to the appropriate team for further review. Thank you for bringing these issues to our attention.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Christopher,We're delighted to hear you had a wonderful stay with us! We look forward to welcoming you back again soon for another exceptional experience.

4/10 Poor

Byron

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This property is in need of a total renovation. The rate charged is not justifiable considering the condition of the facility.
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Byron, We appreciate your feedback and will take it into consideration for future improvements. Our rates are competitive within the local market. Thank you for sharing your experience with us.

6/10 Okay

michael

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello michael, We value your stay with us and are here to address any concerns you may have had during your time at the hotel. Please feel free to reach out to us directly to share your feedback. We hope to welcome you back in the future for an improved experience.

2/10 Terrible

Christopher

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Moldy and musty. Gave me sinus headache and had to check out after one night
Stayed 5 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Christopher,We are sorry to hear about your experience. We always strive to provide a comfortable stay for our guests. Any concerns should be directed to our management team for further assistance. Thank you for your feedback.

6/10 Okay

Gary, LONG BEACH

Travelled with partner
Disliked: Amenities, property conditions & facilities
No hair dryer in our room. We were told they don’t have any extras.
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Gary, We apologize for any inconvenience caused by the absence of a hair dryer in your room. Our team strives to provide the best experience possible, and we regret that we were unable to meet your expectations in this regard. We appreciate your feedback and will take it into consideration for future improvements. If you have any further questions or concerns, please feel free to reach out to our management team directly.

4/10 Poor

Carlos

Business traveller
NOT A GREAT HOTEL
THE HOTELS ELEVATOR DID NOT WORK AND THEY ONLY HAD ROOMS ON THE 3RD FLOOR. IT WAS NOT NICE TO HAVE TO CARRY OUR SUIT CASES UP 3 FLIGHTS OF STAIRS. THE BREAKFAST WAS TERRIBLE AND VER ALL I WOULD NEVER STAY THERE AGAIN.
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Carlos, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the elevator. We try our best to ensure a smooth stay for all our guests, but unfortunately, technical issues can occur. We appreciate your understanding in this matter. We'll also take note of your comments regarding breakfast, as we strive to improve our services. Your opinion is valuable to us, and we hope you'll consider giving us another opportunity to provide a better experience in the future.

8/10 Good

Jason, wash

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Elevator broken, breakfast sausages grey, eggs not much better. Otherwise good. Room was clean, comfortable. Staff nice. We'd go back
Stayed 2 nights in Feb 2024
Response from Manager on 15 Feb 2024
Hello Jason, Thank you for your feedback regarding your recent stay. We apologize for the inconvenience you experienced with the elevator and the quality of the breakfast items. We appreciate your kind words about the cleanliness of the room, comfort, and our friendly staff. We value your feedback and hope to welcome you back in the future.