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Reviews of Comfort Inn & Suites North Conway

2.5 out of 5
Comfort Inn & Suites North Conway
2001 White Mountain Hwy, North Conway, NH

Reviews

9.4

Exceptional

Rating 10 - Excellent. 733 out of 1002 reviews" "
Rating 8 - Good. 216 out of 1002 reviews" "
Rating 6 - Okay. 30 out of 1002 reviews" "
Rating 4 - Poor. 12 out of 1002 reviews" "
Rating 2 - Terrible. 11 out of 1002 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

stacy wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet. It was very clean. Staff very friendly and polite. Breakfast was very good with a good variety to choose from. We would return here again.
Stayed 1 night in May 2024

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Enjoyed the fitness room, pool, snacks during the day, movie for the kids at night.
Stayed 4 nights in Apr 2024

10/10 Excellent

Elaine, Ipswich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast was good each mornjng, lots of choice. The artificial flowers at the entrance are nasty
Stayed 3 nights in May 2024

10/10 Excellent

Dianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel and very friendly staff.
Stayed 1 night in Apr 2024
Response from Alissa C. on 4 May 2024
Thank you! We appreciate your kind words and the 5/5 rating.We look forward to welcoming you back.

6/10 Okay

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were very friendly and breakfast and snacking options were geat. Room was spacious but heat/AC unit was too noisy and bed was uncomfortable so I couldn't sleep well. I will choose a different hotel next time.
Stayed 2 nights in Apr 2024
Response from Alissa C. on 24 Apr 2024
Thank you for sharing your feedback.We're sorry that our hotel wasn't a good fit for you, but certainly hope that on your next stay in North Conway you find a bed that is comfortable for you!

10/10 Excellent

Allison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kid friendly! Staff is amazing! Love the indoor pool. Perfect for kids :)
Stayed 4 nights in Apr 2024
Response from Alissa C. on 24 Apr 2024
Thank you!We're glad to hear you had a great stay with us, and we look forward to welcoming you back.

10/10 Excellent

Gonzalo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was really big. Staff was extremely kind. Super recommend staying here!
Stayed 1 night in Apr 2024
Response from Alissa C. on 24 Apr 2024
Thank you!We appreciate you letting us know you enjoyed your stay with us. We appreciate the recommendation and look forward to welcoming you back.

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is central to North Conway with plenty of shops and restaurants nearby. Also close to plenty of site seeing. The staff were super friendly and Karen provided us with comprehensive ideas for says trips and things to see. Love this place. Room was large and the bed was comfortable. In house laundry was useful too. Will come again for sure.
Stayed 2 nights in Apr 2024
Response from Alissa C. on 24 Apr 2024
Thank you for sharing your feedback.Karen is the best, isn't she! I'm glad to hear she was able to assist you in planning activities in the area.We look forward to welcoming you back.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alissa C. on 24 Apr 2024
Thank you for your 5/5 rating on your recent stay.We hope you'll be our guest again the next time you are in North Conway.

8/10 Good

Laurel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A nice stay! The staff was the highlight of this facility, though. All very friendly and kind. I love the 7pm movies and cereal bar ideas! My kids loved it. The pool was fun and I can’t wait to come back when the mini golf is open.
Stayed 2 nights in Apr 2024
Response from Alissa C. on 22 Apr 2024
Thank you so much! We're glad you had a great stay with us and we look forward to your return visit. Pirate's Cove will open for the summer Memorial Day weekend!

8/10 Good

Gloria

Stayed 1 night in Apr 2024

8/10 Good

krishna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 1 night in Apr 2024
Response from Alissa C. on 22 Apr 2024
Thank you for your feedback.

10/10 Excellent

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The way they offer housekeeping services for multi night stays is wonderful. Thry give you 3 options for housekeeping services you chose one and follow the directions it is an absolutely wonderful system, qll hiotels should follow their lead on this. The staff are very friendly and are very helpful and go out of their way to assist you with your needs. An excellent hotel which we will be staying at again and often.
Stayed 2 nights in Apr 2024
Response from Alissa C. on 22 Apr 2024
Thank you!We appreciate your compliments on our Housekeeping services. Implementing the 3 choices has worked out well for our guests. As one of the very few hotels in North Conway who offer daily stay over service it is also nice to be able to give guests other options for amenities.We look forward to welcoming you back soon!

10/10 Excellent

Claude

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our sray was great! Delicious and thoughtfully chosen breakfast, clean room and welcoming staff. We will definitely be returning there.
Stayed 2 nights in Apr 2024
Response from Alissa C. on 22 Apr 2024
Thank you for sharing your feedback.We are happy to hear what a wonderful stay you had with us and we look forward to your return stay.

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Stayed here for a few days with my husband and 2 kids. Place was clean and the staff was super friendly and helpful. Great breakfast in the morning. Kids loved the pool and they had a movie and cereal bar in the lobby at night.
Stayed 2 nights in Apr 2024
Response from Alissa C. on 22 Apr 2024
Thank you!We're glad to hear your entire family had a great stay with us and enjoyed some of our extras such as the winter/spring movie nights and cereal bar.We look forward to welcoming you back.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alissa C. on 22 Apr 2024
Thank you!

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Alissa C. on 22 Apr 2024
Thank you for your 5/5 rating on your recent stay. We hope you'll be our guest again the next time you are in North Conway.

10/10 Excellent

Christine

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Alissa C. on 16 Apr 2024
Thank you for your 5/5 rating on your recent stay. We look forward to welcoming you back.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
I’d recommend Comfort Inn & Suites to family and friends.
Stayed 2 nights in Apr 2024
Response from Alissa C. on 16 Apr 2024
Thank you! We appreciate the recommendation to future guests and look forward to welcoming you back.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel.
Stayed 1 night in Apr 2024
Response from Alissa C. on 16 Apr 2024
Thank you! We look forward to welcoming you back the next time your travels take you to North Conway.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great area. Comfy beds.
Stayed 1 night in Apr 2024
Response from Alissa C. on 16 Apr 2024
Thank you for sharing your feedback. We look forward to hosting you again.

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check in very helpful. Breakfast staff extremely helpful, pleasant
Stayed 1 night in Apr 2024
Response from Alissa C. on 16 Apr 2024
Thank you! We appreciate your compliments and hope you will be our guests again in the near future.

10/10 Excellent

Phong

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 3 nights in Apr 2024
Response from Alissa C. on 16 Apr 2024
We're glad to hear you had a great stay with us. Please e our guests again the next time you are in North Conway.

8/10 Good

LeaAnne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Alissa C. on 16 Apr 2024
Thank you!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice ... perfect for what we needed! Thank you kindly.
Stayed 1 night in Apr 2024
Response from Alissa C. on 16 Apr 2024
Thank you! We appreciate your positive feedback and hope you'll be our guest again.

8/10 Good

Diane

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alissa C. on 16 Apr 2024
Thank you!

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alissa C. on 1 Apr 2024
Thank you for your 5/5 rating on your recent stay. We look forward to welcoming you back.

10/10 Excellent

Karleen

Stayed 1 night in Mar 2024
Response from Alissa C. on 16 Apr 2024
Thank you for the 5/5 rating on your recent stay. We look forward to having you as our guests again.

8/10 Good

William, Bolton

Stayed 1 night in Mar 2024
Response from Alissa C. on 16 Apr 2024
Thank you!

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with my sister and my 4 kids and it was very comfortable. Good complimentary breakfast and we loved the iced coffee offered in the afternoon. Will definitely be back next time we stay up there.
Stayed 2 nights in Mar 2024
Response from Alissa C. on 1 Apr 2024
Thank you! We appreciate your kind words and look forward to welcoming you back.

10/10 Excellent

Susan

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff was great. Nice breakfast every day. Very nice place
Stayed 3 nights in Mar 2024
Response from Alissa C. on 1 Apr 2024
Thank you! We're glad you enjoyed your stay with us and we look forward to welcoming you back in the near future.

10/10 Excellent

Sandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect place to stay after a day of skiing and having fun in the snow. The staff was very friendly. They will go above and beyond to get what you need. I don’t have any complains.
Response from Alissa C. on 15 Mar 2024
Thank you so much! We appreciate your kind words and look forward to having you as our guests again.

10/10 Excellent

Brian, Weymouth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a frequent Marriott traveler, I was extremely impressed with this location. From the minute we entered our room it smelt and looked so very clean. The beds were super comfortable and the room was unbelievably large and roomy. After our first night stay we returned to our room with a hand written note along with chocolates on our bed from our housekeeper. You don’t see that type of service anymore and it was very much appreciated. Many little touches throughout the property and hotel room which were above and beyond. Very happy with our stay! Would highly recommend and look forward to returning on my next ski trip.
Stayed 2 nights in Mar 2024
Response from Alissa C. on 12 Mar 2024
Thank you so much for your wonderful review!We appreciate your kind words and we look forward to welcoming you back.

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great that they can accommodate a family of 5 in one room!!!
Stayed 1 night in Mar 2024
Response from Alissa C. on 12 Mar 2024
Thank you for sharing your feedback.We're happy to hear our room size worked well for your family.We hope you'll be our guest again in the near future.

10/10 Excellent

Shallon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and accommodating!
Stayed 1 night in Mar 2024
Response from Alissa C. on 12 Mar 2024
Thank you!We appreciate your feedback and look forward to seeing you again.

10/10 Excellent

maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay. We usually stay in a B&B but the prices were extremely high. The prices was reasonable and we booked a suite. The bed and pillows were very comfy! We slept very well. The staff were very friendly as well. Glad we decided to give up the B&B stays. Breakfast was also good with some added fruit.
Stayed 1 night in Mar 2024
Response from Alissa C. on 12 Mar 2024
Thank you!We're happy to hear you made the switch back to hotels and that ours did not disappoint.We look forward to being your new go to place when traveling to North Conway.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alissa C. on 12 Mar 2024
Thank you for your 5/5 rating on your recent stay.We look forward to welcoming you back.

10/10 Excellent

Robert Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very clean.
Stayed 2 nights in Mar 2024
Response from Alissa C. on 12 Mar 2024
Thank you.We appreciate your compliments and look forward to welcoming you back.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Feb 2024
Response from Alissa C. on 12 Mar 2024
Thank you for your 5/5 rating on your recent stay and the thumbs up!We look forward to having you as our guests again.

10/10 Excellent

Pierre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have a wonderful time during our vacation
Stayed 2 nights in Feb 2024
Response from Alissa C. on 28 Feb 2024
Thank you for your 5/5 rating on your recent stay. We look forward to welcoming you back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Accommodating but uncomfortable
Almost Everything was great, we went during school vacation week! Lots of shows for the kids, late night cereal and ice coffee bar! Lots of options for house keeping and option to leave a bag of things you needed instead of them coming in if you don’t want! Unfortunately the beds were very very uncomfortable. We woke up a lot during the night and woke up sore and we are usually very good through the night sleepers!
Stayed 2 nights in Feb 2024
Response from Alissa C. on 28 Feb 2024
Thank you for your feedback. We are sorry to hear that the entire stay wasn't as comfortable as you hoped. While bed preference is certainly a personal preference, we can absolutely offer you an additional mattress pad if you make you way back to the hotel!

10/10 Excellent

Deanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very spacious, comfortable bed & breakfast was pleasant.
Stayed 1 night in Feb 2024
Response from Alissa C. on 26 Feb 2024
Thank you! We're glad to hear you had a nice stay and we look forward to welcoming you back.

4/10 Poor

Jason

Stayed 2 nights in Feb 2024
Response from Alissa C. on 1 Apr 2024
We're sorry to see you didn't have a great stay. A great way to help a business improve is to leave comments about what went wrong! Unfortunately, just leaving a rating isn't helpful.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel in the middle of the White Mountains. Clean, comfortable, and friendly/helpful staff. Had many extra bonuses (movie nights with snacks, iced coffee bar). Breakfast in the morning was also on point. This was not our first stay and will most likely stay again if back in the area.
Stayed 2 nights in Feb 2024
Response from Alissa C. on 26 Feb 2024
Thank you so much! We appreciate your positive feedback and we look forward to welcoming you back.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with unexpected surprises!
Awesome stay and the hotel has so many unexpected surprises: iced coffee bar, movie night with free popcorn and cereal bar, Penguin mascot visiting during breakfast! Super stay and the room was comfortable and had more amenities than most! Will definitely stay here again!
Stayed 1 night in Feb 2024
Response from Alissa C. on 26 Feb 2024
Thank you! We're glad to hear you had a great stay with us and we look forward to your return visit.

10/10 Excellent

Emily

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families. Our 5 year old loved the pool, movie nights and cereal bar. Out 14 year old appreciated the iced coffee bar. Breakfast was good, had the basics. Coffee could’ve been a little better. Rooms were clean, suite was good size, kitchenette was adequately stocked.
Stayed 3 nights in Feb 2024
Response from Alissa C. on 26 Feb 2024
Thank you for sharing your feedback. We hope you will be our guest again in the near future.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great!
Stayed 2 nights in Feb 2024
Response from Alissa C. on 26 Feb 2024
So glad to hear you had a great stay! Please be our guests again the next time your travels take you to North Conway.

10/10 Excellent

Beverley

Stayed 1 night in Feb 2024
Response from Alissa C. on 1 Apr 2024
Thank you for your 5/5 rating on your recent stay with us. We hope you'll be our guest again the next time you are in North Conway.