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Reviews of Days Inn & Suites by Wyndham Charleston Airport West

2 out of 5
Days Inn & Suites by Wyndham Charleston Airport West
2998 W Montague Ave, North Charleston, SC

Reviews

5.2
Rating 10 - Excellent. 134 out of 1001 reviews" "
Rating 8 - Good. 134 out of 1001 reviews" "
Rating 6 - Okay. 213 out of 1001 reviews" "
Rating 4 - Poor. 202 out of 1001 reviews" "
Rating 2 - Terrible. 318 out of 1001 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Suresh

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Had to wait for 20 minutes to check in as lobby was locked.
Stayed 1 night in May 2024
Response from Angela on 23 May 2024
Thank you for your review.

8/10 Good

Cami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent, for price. Check in clerk was very nice
Stayed 4 nights in May 2024
Response from Angela on 20 May 2024
Thank you for your review.

2/10 Terrible

Jeanmarie

Disliked: Cleanliness, staff & service, property conditions & facilities
Staying at this hotel was a very last minute mistake. I was supposed to spend the night with a relative, but she got a stomach virus. This was the only hotel I could find that had a room available. Now I know why. It took forty minutes to check in. They made us go outside for part of that time. The clerk made me pay an additional $50 deposit or he would not give me a room. I had my confirmation showing I had paid, but he said that was too bad. The room was supposed to be non-smoking. It reeked of cigarette smoke and was so bad I had to wash all my clothes and my suitcase the next day. The same with the person staying with me. Dead and live roaches in the room and bathroom. Mold and mildew in the bathroom.
Stayed 1 night in May 2024
Response from Angela on 23 May 2024
Thank you for your review.

2/10 Terrible

Andy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Garbage. Awful experience and I won't be staying at a Days Inn ever again
Stayed 3 nights in May 2024
Response from Angela on 17 May 2024
Thank you for your review.

6/10 Okay

Cindy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We rented the room for three days the first night we stayed there (we as being two adult females and two children) there was people outside all night we had people knocking on our door at 4 am..people sitting on the stairs to go to the top floor we was on ...just felt really unsafe and there was no phone in the room to even contact the front desk about the issue ..will not stay there again ..just dont trust it
Stayed 2 nights in May 2024
Response from Angela on 17 May 2024
Thank you for your review.

10/10 Excellent

Christine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe
Stayed 1 night in May 2024
Response from Angela on 17 May 2024
Thank you for your review.

6/10 Okay

Mark

Stayed 3 nights in Apr 2024
Response from Angela on 20 May 2024
Thank you for your review.

6/10 Okay

Sarah

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Angela on 28 Apr 2024
Thank you for your review.

10/10 Excellent

Tesa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Angela on 28 Apr 2024
Thank you for your review.

2/10 Terrible

Daryl

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were not even shades on the lamps (just bare bulbs). No shampoo or soap of any kind.
Stayed 1 night in Apr 2024
Response from Angela on 25 Apr 2024
Thank you for your review.

2/10 Terrible

Daryl

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This place left me wanting to go to a decontamination center. The door to the closet had painted 2x4 and raw edged drywall instead of a door or case opening. The room didn’t even have towels in it. The place was half empty judging by the parking lot but we were stuck in a smoking room. Who even has smoking rooms anymore?
Stayed 1 night in Apr 2024
Response from Angela; on 25 Apr 2024
Thank you for your review.

8/10 Good

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot water could be a little hotter it never gets hot just warm. And hospitality is a little poor!!
Stayed 2 nights in Apr 2024
Response from Angela on 18 Apr 2024
Thank you for your review.

2/10 Terrible

Andre

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a safe hotel
Stayed 2 nights in Apr 2024
Response from Angela on 10 Apr 2024
Thank you for your review.

2/10 Terrible

Andre

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was terrible, smelling so bad of cigaret and by de door has a blood marks what looks like some homicide happened in there, no kidding, for a $145,00 night it's horrible, but the front desk staff were actually pretty friendly.
Stayed 3 nights in Apr 2024
Response from Angela on 10 Apr 2024
Thank you for your review.

2/10 Terrible

Conner

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really didn’t like the way the front desk staff treated us upon check in. Thank god we brought things to clean out shower because it seemed as if it never was. Toilet paper wasn’t even changed out from the previous residents. Front desk staff was also less than accommodating whenever informed about issues.
Stayed 1 night in Apr 2024
Response from Angela on 10 Apr 2024
Thank you for your review.

8/10 Good

Brianna

Ok
Stayed 1 night in Apr 2024
Response from Angela on 6 Apr 2024
Thank you for your review.

10/10 Excellent

Alicca

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was wonderful as always. I stayed about 10 times already.
Stayed 2 nights in Mar 2024
Response from Angela on 6 Apr 2024
Thank you for your review.

4/10 Poor

Janice

Travelled with family
Disliked: Amenities, property conditions & facilities
Was a little dirty. And was a non- smoking room but still smelled
Stayed 1 night in Mar 2024
Response from Angela on 31 Mar 2024
Thank you for your review.

4/10 Poor

Alissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked a non-smoking room, but the room had an odor to it and it was evident that it was not that clean. The blind was also broken.
Stayed 1 night in Mar 2024
Response from Angela on 22 Mar 2024
Thank you for your review.

10/10 Excellent

Trarski

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice need just little more cleaning and minor repairs but overall I would stay there again
Stayed 3 nights in Mar 2024
Response from Angela on 21 Mar 2024
Thank you for your review.

6/10 Okay

Craven

Business traveller
The room could have been a little more cleaner. I was disgusted when I saw a live roach crawling in the refrigerator.
Stayed 3 nights in Mar 2024
Response from Angela on 18 Mar 2024
Thank you for your review.

6/10 Okay

Brenda

Stayed 1 night in Mar 2024
Response from Angela on 6 Apr 2024
Thank you for your review.

2/10 Terrible

Grace

Stayed 2 nights in Mar 2024
Response from Angela on 6 Apr 2024
Thank you for your review.

4/10 Poor

Anthony

Stayed 2 nights in Mar 2024
Response from Angela on 31 Mar 2024
Thank you for your review.

6/10 Okay

Jaymes, Fountain Inn

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Travelers often arrive tired or in a lousy mood (especially when they learn their room was accidentally double-booked). Don't expect sympathy here.
Stayed 1 night in Feb 2024
Response from Angela on 27 Feb 2024
We did have sympathy. In fact I cancelled that without making you call the 3rd party.

2/10 Terrible

john

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no hot water..several cobwebs on ceiling....filthy checked in and back out within an hour
Stayed 1 night in Feb 2024
Response from Angela on 24 Feb 2024
Thank you for your review.

2/10 Terrible

Craig

Stayed 1 night in Feb 2024
Response from Angela on 24 Feb 2024
Thank you for your review.

4/10 Poor

Glenna

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Was convenient. That was all. Clerk at check was not helpful. No coffee pot in room & were not told coffe was available in lobby. Was not informed of renovations ongoing UNTILL after nonrefundable reservation was made. Will not use facility again. There are others to be found not far away that will meet needs. Advise others to avoid this facility also.
Stayed 2 nights in Dec 2023

8/10 Good

Tammy B

Liked: Cleanliness
Disliked: Property conditions & facilities
One/half Star
The room was comfortable enough for a 1-night stay. There was NO HOT WATER! I couldn't take a decent shower.
Stayed 1 night in Nov 2023
Response from Angela on 27 Nov 2023
Thank you for your review.

6/10 Okay

Verified traveller

Travelled with group
Liked: Room comfort
Disliked: Property conditions & facilities
Construction was taking place and it was not pleasant or easy to get in the hotel. There was no continental breakfast of course because of the construction!
Stayed 1 night in Nov 2023
Response from Angela on 13 Nov 2023
Thank you for your review.

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Comfy room. Hospitality needs improvement
The room was clean and comfortable. However, check in took longer than necessary. Because the motel was being renovated, the office was closed and we had to register through the window. The clerk had to walk from her desk to the window several times during the check in process. The credit card machine was slow as well. Our hair dryer in the room did not work. The clerk said she would tell someone, but no one came to fix or replace it. I was going to a wedding and would have like to blow dry my hair, but had to manage without a dryer.
Stayed 1 night in Oct 2023
Response from Angela on 2 Nov 2023
Thank you for your review.

4/10 Poor

Amber

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsafe
When we arrived to check in at 10pm, the woman had locked the door to the lobby. Outside was a very inebriated man who was attempting to check in. The woman wouldn’t unlock the door (I imagine because she was thinking of her own safety) and after waiting for 15 mins we just didn’t feel comfortable staying. We knew the reservation was non-refundable but didn’t feel like it was worth risking safety to stay so we left and stayed somewhere else.
Stayed 1 night in Oct 2023
Response from Angela on 2 Nov 2023
Thank you for your review. Our lobby is only closed for renovations.

10/10 Excellent

Maximiliano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Angela on 2 Nov 2023
Thank you for your review.

6/10 Okay

Elisabeth

Stayed 1 night in Oct 2023
Response from Angela on 27 Nov 2023
Thank you for your review.

6/10 Okay

Lisa

Stayed 1 night in Sep 2023
Response from Angela on 13 Nov 2023
Thank you for your review.

4/10 Poor

Meagan

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Angela on 28 Oct 2023
Thank you for your review.

2/10 Terrible

Jeanette

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We didn’t even stay the night. This is a hotel, rather a motel and not a nice one. It was unclean and unsafe. Despite being non-refundable, we cut out losses and stayed elsewhere.
Stayed 4 nights in Oct 2023
Response from Angela on 28 Oct 2023
Thank you for your review.

4/10 Poor

Anabel

Stayed 1 night in Sep 2023
Response from Angela on 13 Nov 2023
Thank you for your review.

10/10 Excellent

Janee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the staff was nice
Stayed 2 nights in Oct 2023
Response from Angela on 16 Oct 2023
Thank you for your review.

4/10 Poor

Hernan

Business traveller
Disliked: Cleanliness, property conditions & facilities
Room ( even non smoker) had terrible cigarette smell. Shower was cold
Stayed 4 nights in Oct 2023
Response from Angela on 10 Oct 2023
Thank you for your review.

4/10 Poor

Barbara

Stayed 2 nights in Oct 2023
Response from Angela on 29 Oct 2023
Thank you for your review.

6/10 Okay

Verified traveller

It was okay ,not happy looked like maybe door was kicked in at some time ,not really secure. Wide gaps at bottom and side of door.couldnt get coffee yourself ,snacks were stale.i do realize theyre doing work on the place.
Stayed 1 night in Sep 2023
Response from Angela on 6 Oct 2023
Thank you for your review.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Angela on 27 Sept 2023
Thank you for your review.

8/10 Good

Douglas

Liked: Cleanliness, property conditions & facilities
Was a good stay…not overly expensive…no hoodlums on the premises…working people passing through…I moved to the Extended Stay nearby to save a few bucks..probably a mistake…definitely stay away from the Red Roof bad news expensive lots of drug activity…no problem at the Days Inn would stay there again
Stayed 1 night in Jul 2023
Response from Angela on 25 Sept 2023
Thank you for your review.

2/10 Terrible

Melvin

Stayed 2 nights in Sep 2023
Response from Angela on 21 Sept 2023
Thank you for your review.

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Angela on 18 Sept 2023
Thank you for your review.

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Angela on 18 Sept 2023
Thank you for your review.

6/10 Okay

Pilar

Business traveller
Liked: Cleanliness
Disliked: Room comfort
The room was OK, but the carpet was horribly dirty, and the sheets had holes in them. The bathroom, thankfully, was very clean
Stayed 1 night in Sep 2023
Response from Angela on 16 Sept 2023
Thank you for your review.

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot
Stayed 1 night in Sep 2023
Response from Angela on 16 Sept 2023
Thank you for your review.

2/10 Terrible

Erna

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, I had to talk with the desk clerk through bullet proof glass. There was no entrance into the building. The canopy outside was damaged. There were people hanging out in the parking lot. We are elderly and we did not feel safe. The room entry was from the outside. There were no amenities.
Stayed 2 nights in Sep 2023
Response from Angela on 14 Sept 2023
Thank you for your review.