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"First time at Turning Stone and will definitely be back. Free valet parking, great shopping and plenty of games to play. Food was delicious. Staff was wonderful, very helpful. "

"Hotel felt old and outdated. Didn’t feel welcoming. We had called before we made the reservation to ensure that they had an airport shuttle, and the gentleman told us the hours and said no problem. Upon arrival, the agent was very irritated that we hadn’t made arrangements ahead of time. Would not stay here again."

"The heat worked fine however the water in the shower was lukewarm at best. Cleaning staff was marginal. Parking was adequate and safe "

"Older furnishings but clean hotel and friendly staff "

"Bugs in room and bottom of bed was torn apart! Not pleased!"

"The front desk person was great! We had to request a new room because the toilet in our room had dry urine drops and pubic hair it. Very gross. We were moved to a different room which was better. We can see that improvements are taking place. Parking was great."

"Building is clean, housekeeping staff eey nice. Front desk, was raining while on the phone with manager as I checked in. Trainees should have direct support. The grounds around the parking lot and outdoor space scattered with garbage, butts and trash... "

"Room smelled - bed base broken and bed slanted. TV did not work, no light bulb in desk lamp. Desk chair arms broken, upholstered chair not in good shape. One thread bare washcloth for 2 people - one bath soap sliver provided - no way would it take care of a quick lather. I would not refer anyone to this establishment. The entry door also was damaged. Had it not been for graduation at Syracuse University I would have attempted to find another place to stay but had appointments to keep. Extremely disappointed and upset "

"Friendly workers "