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Reviews of Holiday Inn Express & Suites Nogales, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Nogales, an IHG Hotel
850 W Shell Rd, Nogales, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 536 out of 802 reviews" "
Rating 8 - Good. 192 out of 802 reviews" "
Rating 6 - Okay. 48 out of 802 reviews" "
Rating 4 - Poor. 14 out of 802 reviews" "
Rating 2 - Terrible. 12 out of 802 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen servicio y el personal muy atento y amable
Stayed 1 night in May 2024

8/10 Good

Kay

Stayed 1 night in Apr 2024

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024

8/10 Good

Myrna

Stayed 1 night in Feb 2024
Response from Elizabeth on 28 Feb 2024
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

8/10 Good

Glenda, Bellevue

Travelled with partner
Comfortable rooms. Quiet. Good location.
Stayed 1 night in Jan 2024
Response from Elizabeth on 28 Feb 2024
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

8/10 Good

JANET, Franktown

Stayed 1 night in Feb 2024

2/10 Terrible

gerald

Travelled with group
Disliked: Property conditions & facilities, room comfort
Hotel smelled of mildew and we had a water leak in the ceiling
Stayed 1 night in Jan 2024
Response from Elizabeth on 28 Feb 2024
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

4/10 Poor

MARCO

Travelled with family
Website is misleading. No where does it say that breakfast is carry out
Stayed 1 night in Jan 2024
Response from Elizabeth on 28 Feb 2024
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

4/10 Poor

Julio, Delhi

Travelled with family
Disliked: Amenities, property conditions & facilities
The room was not clean. I understand the hotel is under renovation but that does not mean the room has to be dirty.
Stayed 1 night in Dec 2023
Response from Elizabeth on 28 Feb 2024
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

4/10 Poor

Christina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This had such good reviews on Expedia, I was shocked by the state of the property - either some of these reviews are not real or people have pretty low standards. First, it's not okay to not tell people when the hotel is under major construction. We would have chosen another hotel - services were limited here. Second, and outside of the construction issues, we had to stay on the only floor not being worked on, and I can say the construction is about two decades overdue. Our room was spacious but really old, the hallway smelled bad, people were clearly smoking on a nonsmoking floor, the carpet was dirty, things in our room were broken or repaired badly, and it was overall not worth what we paid to stay there. I will say that I would have given it a worse review if the people working there weren't so nice. All the staff we encountered were great, and here's hoping the upgrades in progress are significant.
Stayed 3 nights in Dec 2023
Response from Elizabeth on 28 Feb 2024
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Elizabeth on 28 Feb 2024
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great spot close to border. Clean and friendly
Stayed 1 night in Dec 2023
Response from Elizabeth on 28 Feb 2024
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

marcelino

Travelled with family and small children
Hotel is under remodeling. I was not given the room I requested.
Stayed 1 night in Dec 2023

10/10 Excellent

Christie, Oakland

Stayed 1 night in Dec 2023

2/10 Terrible

FRANCISCO

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
En remodelacion No cuenta con algunos servicios
Stayed 1 night in Dec 2023

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very comfortable and able to relax nicely.
Stayed 1 night in Sep 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Pilar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Caroline

Stayed 1 night in May 2023
Response from Elizabeth on 5 Jun 2023
Thank you

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Elizabeth on 5 Jun 2023
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

4/10 Poor

Patricia

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Booked suite unavailable construction. Traveling with 2 dogs. Come into states to get groceries since we live in Mexico. No good areas to walk dogs. Front desk associate very rude. Homeless people hanging out in lobby.
Stayed 1 night in May 2023
Response from Elizabeth on 5 Jun 2023
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very impressed with the cleanliness of the room!!!
Stayed 3 nights in Apr 2023
Response from Elizabeth on 5 Jun 2023
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

10/10 Excellent

William, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location very close to the boarder
Stayed 4 nights in Apr 2023
Response from Elizabeth on 21 Apr 2023
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

10/10 Excellent

ROCIO

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful.
Stayed 2 nights in Apr 2023
Response from Elizabeth on 21 Apr 2023
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

10/10 Excellent

Emily

Stayed 1 night in Apr 2023
Response from Elizabeth on 21 Apr 2023
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

10/10 Excellent

Myron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always our fav place to stay in this area.
Clean room, no disrepair seen. Great and well supplied comp Breakfast. Quiet room due to good original construction., compared to other places with paper thin walls/floor/ceilings. Clean modern TV/remote and many channels compared to others in area.
Stayed 1 night in Apr 2023
Response from Elizabeth on 21 Apr 2023
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

10/10 Excellent

Patrick

Stayed 1 night in Apr 2023
Response from Elizabeth on 5 Jun 2023
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant. Clean & comfy.
Stayed 1 night in Apr 2023
Response from Elizabeth on 21 Apr 2023
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

4/10 Poor

Alec

Travelled with family, Travelled with pets
I have been staying at this property for years, and it just seems to get worse. Fewer amenities, one hotel key per room, being charged extra fees, dirty carpets... I'll be staying elsewhere in the future.
Response from Elizabeth on 11 Apr 2023
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

6/10 Okay

LINDA LUZ

Travelled with family
Liked: Cleanliness, property conditions & facilities
Check in not so fast. Clean and quiet
Stayed 1 night in Apr 2023
Response from Elizabeth on 21 Apr 2023
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service! Good breakfast selection!
Absolutely beautiful hotel! The pool and jacuzzi were available, but not usable in my opinion. Probably due to lack of maintenance in the off season. However I have never received better service, or free breakfast at any hotel! The only reason a three for comfort was given, was due to the fact that the people in my room before me, broke the bunk bed my children were to sleep on. So they gave us a twin and a rollaway that were very uncomfortable. Even with the mishap, because of the great service, we will be returning!
Stayed 3 nights in Mar 2023
Response from Elizabeth on 31 Mar 2023
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that the beds are so comfortable and the pillows are also! The breakfast choices were great and good coffee. My car was safe the hotel was clean and my room heater worked great! plus we were close to shopping centers.
Stayed 3 nights in Mar 2023
Response from Elizabeth on 13 Mar 2023
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soo

10/10 Excellent

Lucia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cuartos muy amplios y limpio
Stayed 1 night in Mar 2023
Response from Elizabeth on 9 Mar 2023
Gracias por tomarse el tiempo de completar nuestra encuesta en referencia a su reciente estancia en Holiday Inn Express Nogales. Nuestra meta para todos nuestras huéspedes es complacerlos en todo los departamentos del hotel. Su opinión es muy importante para nosotros. Agradecemos su lealtad , Y esperamos verlo pronto de vuelta.

8/10 Good

Jorge

Response from Elizabeth on 31 Mar 2023
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

10/10 Excellent

Fabian

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the tasty coffee and I enjoyed speaking with the girl in the front whom I believe was Yulissa - I could be wrong on the name. She was very nice and hospitable. She accommodated my requests for towels with ease.
Stayed 1 night in Feb 2023
Response from Elizabeth on 2 Mar 2023
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

10/10 Excellent

Jane

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean; large rooms; front desk very nice & efficient Rooms a little dated
Stayed 1 night in Feb 2023
Response from Elizabeth on 2 Mar 2023
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

10/10 Excellent

Elizabeth

Stayed 1 night in Feb 2023
Response from Elizabeth on 9 Mar 2023
Thank you,

8/10 Good

Jorge Humberto

Stayed 2 nights in Feb 2023
Response from Elizabeth on 9 Mar 2023
Gracias por tomarse el tiempo de completar nuestra encuesta en referencia a su reciente estancia en Holiday Inn Express Nogales. Nuestra meta para todos nuestras huéspedes es complacerlos en todo los departamentos del hotel. Su opinión es muy importante para nosotros. Agradecemos su lealtad , Y esperamos verlo pronto de vuelta.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Elizabeth on 9 Mar 2023
Thank you,

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Elizabeth on 9 Mar 2023
Thank you,

8/10 Good

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Works
Nice stay before crossing the border. Nice breakfast in the morning. Parking felt secure. Takes pets
Stayed 1 night in Feb 2023
Response from Elizabeth on 2 Mar 2023
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

8/10 Good

Keith

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air Conditioned
Response from Elizabeth on 10 Feb 2023
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

10/10 Excellent

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful 9 day stay at this location. Staff was friendly and accommodating. Very quiet and comfortable. The housekeeping went above and beyond - Glenda was especially great.
Stayed 9 nights in Jan 2023
Response from Elizabeth on 9 Feb 2023
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

10/10 Excellent

Susie

Stayed 1 night in Jan 2023

4/10 Poor

Maritza

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Can’t give 4/5 Star
Good location, clean, big room, but ghe check in took an hour. The computer was down and many families were waiting. There should be an alternative for when instances like this happen
Stayed 1 night in Jan 2023
Response from Elizabeth on 11 Jan 2023
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not customer friendly
No nos querían dejar usar el baño que se encuentra en el restaurante durante el desayuno, estaba cerrado y cuando pedimos la llave, la respuesta fue que los huéspedes teníamos baño en la habitación.
Stayed 1 night in Dec 2022
Response from Elizabeth on 27 Dec 2022
Gracias por tomarse el tiempo en completar nuestra encuesta en referencia a su reciente estancia en Holiday Inn Express Nogales. Nuestra meta para todos nuestras huéspedes es complacerlos en todo los departamentos del hotel. Su opinión es muy importante para nosotros.

10/10 Excellent

Jose

Stayed 1 night in Dec 2022
Response from Elizabeth on 20 Dec 2022
Thank you!

10/10 Excellent

Benjamin

Stayed 1 night in Dec 2022

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Dec 2022
Response from Elizabeth on 20 Dec 2022
We thank you for sharing your recent experience with us. We take all guest feedback seriously as they help us improve the guest experience day by day. Rest assured your comments and concerns will be shared with our team and will be addressed. Again, thank you for taking the time to review our hotel and we hope we have the pleasure of welcoming you back soon.