- Liked: Cleanliness
- Disliked: Staff & service, property conditions & facilities
Toshiros bar is fabulous. My western style room w private onsen was great. The bed was comfy too. The staff is GOD AWFUL. Zero concept of service. Barely speak any English. I needed a cab in the morning, they called one company and said fully booked. I asked them to call another. She just stared at me and said all fully booked. Magically when I called a company I found a cab. Absolutely unacceptable. They have no shuttles anywhere, no form of transport help. They won’t help you get to and from the airport at all or even inform you. They just say no we don’t do, you find car or bus. What is that?! I’d love to stay here again but I won’t because the service is abhorrent. I think it’s best to stick to private lodging or proper big hotels. Oh may I say, my room set me back $600 USD a night so this place isn’t cheap either.