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"I paid for two nights and their hotel, but they charged me for three nights. Avoid them."

"Front desk agent was unsatisfactory"

"Clean, comfortable, convenient. Air-conditioning! Nice breakfast. No hot water upon arrival. Front desk person had to convince maintenance person there was really a problem. There were several of us at the desk reporting the issue. The first suggestion was trying running the water for 10 minutes. I stated that I already done that. Technician agreed to come out. We were told to check for hot water in a couple hours. Other customer asked to be notified when fixed and front desk said they would not be able to do that. We were offered snack bar item as compensation. Thank goodness the hot water came back on as I had not been able to shower in days and had 12 hour flight and commute to get home in the morning. Also suggest providing charging outlets on both sides of the bed. Thanks."

"The room was clean and modern. The staff was very attentive to our needs and very helpful."

"The big problem was the non-availability of shuttle from Terminal 1 which was the No. 1 reason I booked this hotel. I almost took the wrong Holiday Inn express shuttle before the kindly driver told me that my Holiday Inn no longer had ANY shuttle, not even a paid one. I ended up taking a taxi to the hotel for 8 Euroesd the next day a taxi to Terminal 2 cost $15 Euro for a 2 min trip. Also not much help re transportation to central Frankfurt for some touring (that was another 90 Euros for taxis, my one and only option). The check-in was cumbersome with do-it-yourself filling up a long form. Luckily a staff member helped with that and with one suitcase, as a favor. There is no bell boy available to help and there was no one at the desk in the early morning of the 14th May when I had to depart for my return flight. Likely that's why I got the more expensive taxi. Finally, the room was fine except the lights in the bathroom were too dim for my taste. Also, no room service came by to replentish the in-room coffee supplies. Again only a helpful staff member was able to get me the condiments needed, as housekeeping appears to not be available much of the time. All in all, the hotel was relatively inexpensive and it showed. I would have likely been happier with the more expensive Hilton or Radisson but with better overall service, transportation and amenities. Hence the 3 star rating."

"Always a pleasant stay before taking a plane back to the US. Staff is always attentive and rooms extremely comfortable!"

"Room was very comfortable, slept like a baby. Food was better than expected even for a overnight stay."

"We had a cancelled flight and were rerouted through Frankfurt last minute. This hotel stay was the only positive part in the journey and we were thankful for helpful staff, the ability to book last minute, good food and good nights rest on a 17 hour layover. Special shoutout to Mohammed at reception!"

"I have been traveling for over 40 years. I cannot fathom the absurdity of the shower in my room. It literally pointed out of the shower. I had to take 2 minute shower and it still flooded the room. It was NOT user error."