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"The shower was awful, the cost for the shuttle with the works….please you can’t charge if the service is not really available at the hotel"

"Always a pleasant stay before taking a plane back to the US. Staff is always attentive and rooms extremely comfortable!"

"Lovely room. The pool was not working. "

"Room was very comfortable, slept like a baby. Food was better than expected even for a overnight stay."

"Room was clean and neat, staff is excellent, plus they have an ice mechine 👍only drawback was i couldnt put my youtube up on tv, internet is extra if you to download and stream movies on your phone."

"We had a cancelled flight and were rerouted through Frankfurt last minute. This hotel stay was the only positive part in the journey and we were thankful for helpful staff, the ability to book last minute, good food and good nights rest on a 17 hour layover. Special shoutout to Mohammed at reception!"

"The breakfast was amazing. So much variety for a free breakfast. Loved everything about this hotel. And free shuttle to venice and to airport was perfect"

"I have been traveling for over 40 years. I cannot fathom the absurdity of the shower in my room. It literally pointed out of the shower. I had to take 2 minute shower and it still flooded the room. It was NOT user error."

"The fridge in the room wasn’t working."