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Reviews of Holiday Inn Express Hotel & Suites Niagara Falls, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Niagara Falls, an IHG Hotel
10111 Niagara Falls Blvd, Niagara Falls, NY

Reviews

7.8

Good

Rating 10 - Excellent. 379 out of 1001 reviews" "
Rating 8 - Good. 311 out of 1001 reviews" "
Rating 6 - Okay. 152 out of 1001 reviews" "
Rating 4 - Poor. 84 out of 1001 reviews" "
Rating 2 - Terrible. 75 out of 1001 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything.
Stayed 1 night in May 2024

2/10 Terrible

Parascos

Disliked: Cleanliness, staff & service, property conditions & facilities
No Thanks
Stayed 1 night in Apr 2024
Response from DOS on 8 May 2024
Thank you for sharing; we do wish we knew the reason for such a low score, we regret that you did not enjoy your stay.

4/10 Poor

xiomara

Travelled with family and small children
Disliked: Cleanliness, amenities
Everything close by all closed down most attractions are all closed
Stayed 3 nights in Apr 2024
Response from DOS on 8 May 2024
Thank you for sharing; please accept our apologies that some of the attractions were not available, we do hope you enjoyed your stay at the hotel.

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from DOS on 8 May 2024
Thank you for sharing; we do wish we knew what caused such a low score, we do hope you enjoyed Niagara Falls

6/10 Okay

Harley

Stayed 3 nights in Mar 2024
Response from DOS on 8 May 2024
Thank you for staying with us.

8/10 Good

Carmencita

Liked: Cleanliness
When you go in to the property the smell of the carpet is not good even the room smells not good. They need to improve the cleanliness of their carpets.
Stayed 1 night in Mar 2024
Response from DOS on 8 May 2024
Please accept our apologies and your comments will be shared with our housekeeping/Maintenance departments.

10/10 Excellent

W.Randolph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY HAPPY WITH THE HOTEL, I BELIEVE THE MANAGER WAS THRE INTERACTING WITHTHE GUESTS AT BREAKFAST, I WAS IMPRESSED
Stayed 1 night in Mar 2024
Response from DOS on 27 Mar 2024
We Love 5/5's thank you...

2/10 Terrible

Jennifer

Disliked: Cleanliness, amenities, property conditions & facilities
The whole community area smells like the pool. Jetted tub didn’t work. And, the walls are paper thin. Our neighbor had his tv blaring all night. No water in the room. Never again. : (
Stayed 1 night in Mar 2024
Response from DOS on 27 Mar 2024
Thank you for taking the time to share; please accept our apologies for the unsatisfactory stay. We strive to make each guest happy and comfortable and we regret that we failed.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast pool
Stayed 1 night in Mar 2024
Response from DOS on 27 Mar 2024
We Love 5/5's, thank you

6/10 Okay

Tom

Travelled with family
Liked: Cleanliness, staff & service
TV in my room did not work. Went to the desk 4 times. They blamed the cable box but did nothing to assist. The breakfast was well done and service staff was very nice.
Stayed 2 nights in Mar 2024
Response from DOS on 20 Mar 2024
Thank you for sharing; we are actually having issues with our cable boxes, our sincere apologies.

8/10 Good

Primitiva

Travelled with family
Liked: Cleanliness, staff & service, amenities
Covenient to restaurant and shopping. Cabinet not clean and regularly check, some garbage and empty can left in the drawers.
Stayed 1 night in Mar 2024
Response from DOS on 20 Mar 2024
Thank you for letting us know; your comments will be shared.

10/10 Excellent

Steve and Susie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet , clean, friendly staff and breakfast before our flight
Stayed 1 night in Mar 2024
Response from DOS on 20 Mar 2024
We Love 5/5

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was amazing especially Lynette she was amazing. Never been at at Hotel with such an amazing person. All other staff were great as well. Breakfast was awesome
Stayed 2 nights in Mar 2024
Response from DOS on 20 Mar 2024
We love 5/5 and Lysette as well :)

8/10 Good

Virginia

Stayed 1 night in Mar 2024
Response from DOS on 20 Mar 2024
Thank you for sharing and for staying with us.

6/10 Okay

Patrizia

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Beds were comfortable, pillows were good. Breakfast was good. Cleanliness of the room was not good, lots of dust on the floor lamp, dusty by microwave, side/base of bed was dirty (visible plaster of something)…cleaning needs improvement!!! Three people checked in and there was only one coffee cup and two coffees in our room. The body lotion was empty which tells us it was previously used by another guest…tissue box was completely empty, not even one tissue! Normally Holiday Inns are good, including this location, was surprised by the condition of the room.
Stayed 1 night in Mar 2024
Response from DOS on 12 Mar 2024
Thank you for taking the time to share; we will be sharing your comments with our staff as we agree this is not acceptable.

10/10 Excellent

Kyla

Front desk lady was very welcoming and friendly. Hotel needs some updating.
Stayed 1 night in Mar 2024
Response from DOS on 12 Mar 2024
Thank you for sharing; we love 5/5

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DOS on 12 Mar 2024
Thank you for staying with us.

2/10 Terrible

Maggie

Travelled with family and small children
The place is great. But if you actually plan on sleeping I wouldn’t stay here. We stayed up most of the night due to kids screaming and running the halls. And when we called to ask nicely to make them stop from continuously waking our 3 year old, they found out it was us and repeatedly knocked on our door and wall for the next hour. Nothing was done about it. First and last time I’ll stay here.
Response from DOS on 12 Mar 2024
Thank you for letting us know; we appreciate your review and your comments will be shared with our staff.

6/10 Okay

Amber

Travelled with family, Travelled with pets
Liked: Staff & service
The staff was fantastic. Bobby especially made us feel looked after. He was funny, personable and always helpful. We were disappointed with our room because we were made to wait to check in and our room was definitely not cleaned properly. Garbage still all over the floor. The walk in shower flooded the entire bathroom floor because the lip to shower wasn’t angled enough to keep the water in.
Stayed 1 night in Feb 2024
Response from DOS on 12 Mar 2024
Thank you for letting us know; we will be sharing your comments with our staff as we agree this is not acceptable

10/10 Excellent

Mary

Travelled with partner
Liked: Staff & service
It was perfect and close to the airport. The property is really showing wear and tear! 😥
Stayed 1 night in Feb 2024
Response from DOS on 12 Mar 2024
Thank you for staying with us and we love the 5/5

10/10 Excellent

Peggy Ka Lai

Liked: Cleanliness, staff & service
There are many water puddles at the side of the pool, very slippy. But the water is warm which is good.
Stayed 1 night in Feb 2024
Response from DOS on 12 Mar 2024
Thank you for letting us know; we love the 5/5

8/10 Good

Carmencita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was ok but our only complaint is the washroom doent have exhaust
Stayed 1 night in Feb 2024
Response from DOS on 12 Mar 2024
Thank you for sharing and for staying with us.

8/10 Good

Cameron

Travelled with family
Liked: Cleanliness, staff & service, amenities
The stay was nice, quiet, and convenient. I experienced issues with my room keys not working, which led to them being reprogrammed multiple times:
Stayed 2 nights in Feb 2024
Response from DOS on 12 Mar 2024
Thank you for letting us know and please accept our apologies for the inconvenience

4/10 Poor

Tyler

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from DOS on 12 Mar 2024
Thank you for sharing; we wish there was some feedback for the low score. We do appreciate you staying with us.

10/10 Excellent

Shari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend highly
Good staff, friendly and breakfast was better than expected.
Stayed 2 nights in Feb 2024
Response from DOS on 19 Feb 2024
Thank you!! We love 10/10

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DOS on 19 Feb 2024
Thank you, we hope you enjoyed your stay

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from DOS on 19 Feb 2024
Thank you, we love 10/10

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Jan 2024
Response from DOS on 30 Jan 2024
We love 5/5, thank you

6/10 Okay

Irwin

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Our overall experience was satisfactory, the room was outdated, the bathroom was dirty including the tub. We were on the 1st floor which was noisy, also our neighbours were loud and disruptive. Will not stay here again.
Stayed 1 night in Jan 2024
Response from DOS on 30 Jan 2024
Thank you for sharing, we appreciate your review.

10/10 Excellent

Maria

Stayed 1 night in Jan 2024
Response from DOS on 30 Jan 2024
W love 5/5. thank you.

2/10 Terrible

shoniya

Stayed 1 night in Jan 2024
Response from DOS on 30 Jan 2024
Our apologies; we wish we knew the reasons for such a low score.

8/10 Good

Daryll

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The included breakfast selection was great with attentive staff. Rooms are a bit dated and we found a discarded sock in our room; so the cleaning standards can be improved. Front desk staff were great.
Stayed 2 nights in Dec 2023
Response from DOS on 30 Jan 2024
Thank you for your review and for staying with us

10/10 Excellent

Htay

Stayed 13 nights in Dec 2023
Response from DOS on 30 Jan 2024
We love 5/5, thank you.

6/10 Okay

elisar

Travelled with family
good
no tv signal
Stayed 1 night in Dec 2023
Response from DOS on 30 Jan 2024
Our apologies, we do hope you enjoyed Niagara Falls

4/10 Poor

Olena

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from DOS on 30 Jan 2024
our apologies, we do wish we knew the reasons for such a low score

10/10 Excellent

James

Travelled with family
The clerk was very very nice! He greeted us with a smile and spoke in a very polite manner.
Stayed 1 night in Dec 2023
Response from DOS on 18 Dec 2023
Thank you for the 5/5

2/10 Terrible

Jessica

Stayed 2 nights in Dec 2023
Response from DOS on 30 Jan 2024
Our apologies, we wish we knew the reasons for such a low score

10/10 Excellent

Alberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from DOS on 18 Dec 2023
We love the 10/10

10/10 Excellent

Leanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the breakfast and stay
Response from DOS on 19 Feb 2024
We love 5/5

6/10 Okay

sathish

Stayed 2 nights in Dec 2023
Response from DOS on 30 Jan 2024
Thank you for staying with us

8/10 Good

Courtney

Good
Stayed 1 night in Dec 2023
Response from DOS on 18 Dec 2023
Thank you so much, hope to see you again.

8/10 Good

Minakshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from DOS on 18 Dec 2023
Thank you for sharing.

2/10 Terrible

Jay

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Not as advertised the carpet had black circle stains the size of tennis balls very poor not expectedfor price we wont be back
Stayed 1 night in Dec 2023
Response from DOS on 18 Dec 2023
Thank you for sharing; we are sorry to see this.

10/10 Excellent

Naimy

Response from DOS on 19 Feb 2024
Thank you, we love 5/5

6/10 Okay

Jose

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from DOS on 18 Dec 2023
Thank you for sharing

8/10 Good

Leonie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, the staff was very friendly and nice, the breakfast was good set up and was only 6 minutes from where we were going.
Stayed 1 night in Nov 2023
Response from DOS on 18 Dec 2023
Thank you for sharing.

6/10 Okay

stanley

Travelled with family
Room was old stain on carpet hotel just looks old
Stayed 1 night in Nov 2023
Response from DOS on 18 Dec 2023
Thank you for sharing; please accept our apologies

10/10 Excellent

Tamara

Stayed 2 nights in Nov 2023
Response from DOS on 18 Dec 2023
Thank you for the 5/5.

6/10 Okay

Susan

Travelled with partner
Liked: Staff & service
lobby smells of mildew room was fine bathroom nice
Stayed 1 night in Nov 2023
Response from DOS on 27 Nov 2023
Thank you for your review; we will share your comments with the staff and management.

10/10 Excellent

Luigi

Travelled with group
Liked: Staff & service
Missing some guest supplies, we’re not sure if sheets were changed
Stayed 1 night in Nov 2023
Response from DOS on 27 Nov 2023
Thank you for the 5/5 we appreciate is and will mention to housekeeping about the amenities and sheets.