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Reviews of Hampton Inn Hampton-Newport News

2.5 out of 5
Hampton Inn Hampton-Newport News
3101 Coliseum Drive, Hampton, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 571 out of 958 reviews" "
Rating 8 - Good. 257 out of 958 reviews" "
Rating 6 - Okay. 75 out of 958 reviews" "
Rating 4 - Poor. 22 out of 958 reviews" "
Rating 2 - Terrible. 33 out of 958 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Dae

Travelled with family
Disliked: Staff & service
The hotel had a cheerleading event which made the place too crowded. Getting in or out of the resort was a nightmare. If there had been a fire, fire trucks would have had a long time to get in to the resort. This place cared more about money then peoples safety
Stayed 1 night in May 2024

10/10 Excellent

marylatise

Liked: Staff & service, property conditions & facilities
Staff was very nice. Breakfast was better than expected, the hotel had more than just waffles. The entire hotel was very clean. I was very happy with my stay.
Stayed 2 nights in May 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Verna

Travelled with family
Liked: Staff & service
What a dump of a room! Smells’chemically’, none of the bathroom fixtures match. The toilet is a hodge podge of pieces. The bathroom door looks like it’s been patched and repatched. Very disappointing for over $200. Way to take advantage of a busy weekend and people needing lodging.
Stayed 1 night in May 2024

10/10 Excellent

YASSIR, ARLINGTON

Liked: Cleanliness, staff & service, property conditions & facilities
Quite area and safe.
Stayed 1 night in May 2024

10/10 Excellent

Kristen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location very convenient, staff was friendly, room was clean. Would stay here again.
Stayed 2 nights in May 2024

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night, arriving after dark and left about 8 am. We didnt see much around but noticed that the hotel is across the road from a hospital. Our room faced a busy road but the noise was mutted and not an issue. The hotel was clean and the beds were comfortable. It's close to the highway and convenient to Hampton Univ. It's very nice hotel and I would definitely stay again.
Stayed 1 night in Apr 2024

2/10 Terrible

william

Stayed 1 night in Dec 2023

4/10 Poor

Kathleen

Stayed 1 night in Apr 2024
Response from Tuesday I GM on 16 Apr 2024
Thank you for your feedback!

8/10 Good

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fitness center is set to a warm 72degrees. That is a warm temp to start off working out. I travel a lot and am always annoyed with preset temps. I understand the economics of it, but it would be better customer centric to let patrons control the temp. An hourly auditor could adjust the temp back as necessary IMHO.
Stayed 2 nights in Apr 2024
Response from Tuesday I GM on 16 Apr 2024
Thank you for your feedback! We are here to ensure that you have a pleasant experience at our property and go the extra mile every time. On your next visit give us a call from the fitness center phone and we will gladly have that temperature adjusted for you. See you next trip!

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. I would stay again.
Stayed 1 night in Apr 2024
Response from Tuesday I GM on 16 Apr 2024
Thank you for your feedback. We can't wait to see you again!

6/10 Okay

Minka

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Tuesday I GM on 16 Apr 2024
Thank you for your feedback!

8/10 Good

Keisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tuesday I GM on 16 Apr 2024
Thank you for your feedback!

2/10 Terrible

Tia

Travelled with family
I paid for a smoking room to get evicted for the smoke detector going off. I want a refund because there are no policies that states that.
Stayed 1 night in Mar 2024
Response from Tuesday I GM on 16 Apr 2024
Thank you for your feedback!

2/10 Terrible

Veleda

Stayed 2 nights in Mar 2024
Response from Tuesday I GM on 16 Apr 2024
Thank you for your feedback!

6/10 Okay

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff is great- but bo in house amenities- only vending machines which is extremely inconvenient. We’ve stayed at other hamptons- this was the worst as far as that gies. Also you have to drive to everything- its sort of in the middle of nothing across from a hospital. Would not stay again fir these reasons but staff was great!
Stayed 4 nights in Feb 2024
Response from Tuesday l GM on 26 Feb 2024
Thank you for your feedback! We are thrilled that the staff made your stay here with us a pleasant one. We are constantly making changes and can't wait for you to see them.

10/10 Excellent

Luz

Stayed 2 nights in Feb 2024
Response from Tuesday I GM on 16 Apr 2024
Thank you for your feedback!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Great accommodations!
Stayed 3 nights in Feb 2024
Response from Tuesday l GM on 26 Feb 2024
Thank you for your feedback! We are thrilled that you enjoyed your stay with us.

10/10 Excellent

Kris

Business traveller
Good
Stayed 3 nights in Feb 2024
Response from Tuesday l GM on 26 Feb 2024
Thank you for your feedback!

8/10 Good

Darrell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Tuesday I GM on 12 Feb 2024
Thank you for your feedback!

8/10 Good

Allen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Tuesday I GM on 6 Feb 2024
Thank you for you feedback!

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Tuesday I GM on 9 Feb 2024
Thank you for your feedback!

2/10 Terrible

Mikeysha

Disliked: Amenities
I checked in an while checking in one of the staff members must was having a party because all the kids Were behind the counter which was really unprofessional.
Stayed 1 night in Feb 2024
Response from Tuesday I GM on 6 Feb 2024
Thank you for your feedback!

10/10 Excellent

Shalonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nice, clean and comfortable.
Stayed 1 night in Jan 2024
Response from Tuesday l GM on 25 Jan 2024
Thank you for your feedback!

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were clean. Comfortable bed. Decent breakfast. Friendly staff. Convenient to the coliseum and lots of nearby food and shopping
Stayed 3 nights in Jan 2024
Response from Tuesday l GM on 25 Jan 2024
Thank you for your feedback! We are thrilled that you enjoyed your stay with us!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Solid, but Dated and just OK in some areas.
Location, staff, and cleanliness were AOK. But it is dated and some things need repair. Breakfast good, but not excellent. Coffee warm not hot. No milk out with cereal or for other uses. Had to ask for milk. Breakfast staff responded well and seemed to be doing a good job otherwise. Staff at desk could be dressed more professionally. Shower door broken, bathroom sink has cracks. Only conditioner and shower gel in shower. No shampoo.
Stayed 1 night in Jan 2024
Response from Tuesday l GM on 25 Jan 2024
Thank you for your feedback! We are constantly making changes and updates to our property and can't wait for you to see them during your next stay with us.

10/10 Excellent

PJ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you!
Stayed 1 night in Jan 2024
Response from Tuesday l GM on 25 Jan 2024
Thank you for your feedback!

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tuesday l GM on 25 Jan 2024
Thank you for your feedback!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tuesday l GM on 25 Jan 2024
Thank you for your feedback!

8/10 Good

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is awesome. The room is very clean and comfortable. Just wish the property manager informed Hotel.com that it will not be any rooms that allow smoking. This is one of the main reasons that I like this location. Overall, the stay was wonderful
Stayed 3 nights in Dec 2023
Response from Tuesday l GM on 3 Jan 2024
Thank you for your feedback! We greatly appreciate your business here at Hampton by Hilton.

8/10 Good

Phil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Tuesday l GM on 19 Dec 2023
Thank you for your feedback!

10/10 Excellent

Shelley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to shopping/dining.
Response from Tuesday I GM on 9 Feb 2024
Thank you for your feedback! We can't wait to welcome you back during your next stay with us!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were lovely, complimentary breakfast a bonus. Great spot to stay for a walkable hotel to the Coliseum.
Stayed 3 nights in Dec 2023
Response from Tuesday I GM on 13 Dec 2023
Thank you for your feedback!

4/10 Poor

Kennett

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My biggest complaint is that this place was way overpriced for a very dated, blah property. We paid just under $400 a night for a room and hotel that looks like it was last updated in the 80’s. Linens uncomfortable. Everything just seemed old. Shower pressure & head terrible. Towels scratchy. I would call it a cheap hotel-not something worth $400/night
Stayed 2 nights in Dec 2023
Response from Tuesday I GM on 13 Dec 2023
Thank you for your feedback!

10/10 Excellent

Catherine

Stayed 1 night in Dec 2023
Response from Tuesday I GM on 13 Dec 2023
Thank you for your feedback!

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property chosen for its location and access to interstate. It is also not in an area where there are two or three hotels jammed into an area. There was ample parking, a YMCA and hospital next door plus the central shopping district less than a mile away. There was one item of concern. There appeared to be youth athletic teams also at the hotel. I am not sure if a meeting room was on site but coaches were in common areas conversing. They were also in the dining and or lobby area with their youth team(s) after games with cases of beer in the open for any and all guests or patrons to see. I am did not see an ice chest or container. I am not sure if this is a good example for others to see.
Stayed 2 nights in Dec 2023
Response from Tuesday I GM on 13 Dec 2023
Thank you for your feedback! I really appreciate you taking your time to express your enjoyment and disappointment with your stay. We want our guests to have the best stay possible. Your concerns are our concerns!

8/10 Good

Isadora

Stayed 1 night in Dec 2023
Response from Tuesday l GM on 3 Jan 2024
Thank you for you feedback!

8/10 Good

Joseph

Stayed 2 nights in Dec 2023
Response from Tuesday l GM on 1 Feb 2024
Thank you for your feedback!

10/10 Excellent

Pattie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was only there for less than 12 hours but the room was clean and comfortable. Easy check in and out.
Stayed 1 night in Nov 2023
Response from Tuesday I GM on 5 Dec 2023
Thank you for your feedback! We are thrilled that you enjoyed your swift stay with us. Can't wait to see you next time.

8/10 Good

Andrew

Stayed 1 night in Nov 2023
Response from Tuesday I GM on 5 Dec 2023
Thank you for your feedback!

10/10 Excellent

Sheri

Stayed 4 nights in Nov 2023
Response from Tuesday I GM on 13 Dec 2023
Thank you for your feedback!

10/10 Excellent

Derrick

Travelled with partner
Liked: Cleanliness, staff & service
A couple of the lights didn't work 😕 but it was a really nice room they had a fire alarm go off at 130 am on a Saturday night so that go every one up
Stayed 2 nights in Nov 2023
Response from Tuesday I GM on 5 Dec 2023
Thank you for your feedback!

10/10 Excellent

Jessica

Stayed 1 night in Nov 2023
Response from Tuesday I GM on 5 Dec 2023
Thank you for your feedback!

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Nov 2023
Response from Tuesday I GM on 5 Dec 2023
Thank you for your feedback!

10/10 Excellent

Teri, Cheektowaga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly. Rooms are Clean very comfortable. Breakfast is a plus.
Stayed 4 nights in Nov 2023
Response from Tuesday l GM on 10 Nov 2023
Thank you for your feedback! We are thrilled that you enjoyed your stay here with us. Can't wait to see you again!

10/10 Excellent

Nadirah

Stayed 2 nights in Nov 2023
Response from Tuesday I GM on 5 Dec 2023
Thank you for your feedback!

8/10 Good

anthony

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tuesday l GM on 10 Nov 2023
Thank you for your feedback!

4/10 Poor

George

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Tuesday l GM on 10 Nov 2023
Thank you for your feedback!

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Tuesday l GM on 10 Nov 2023
Thank you for your feedback!

10/10 Excellent

John

Stayed 2 nights in Nov 2023
Response from Tuesday l GM on 10 Nov 2023
Thank you for your feedback!