Family Hotels & Resorts in Newport News from NZ$117

"Staff"

"Pool closed during spring break. Hallway floors and elevator not very clean "

"Very clean and great little hotel. "

"Staff was friendly and room was comfortable, but TV was difficult to use with no instructions. Finally found an app for YouTube TV with some live shows. One of 2 elevators was out of order. $5 per day parking and had to be careful to park in spaces marked for hotel. No free breakfast…my fault for not reading the fine print. There was a pricy bistro serving a nice selection but we only used it once. "

"The room was disgusting. It smelled so bad (from cigarettes) I had to eat my dinner in my car. There was a hair in the bed that looked like pubes, and the room was disgusting. I had a room for a second night but cut my trip short and left. I showered as soon as I got home and washed the clean clothes I had taken because they stink if that room."

"Will stay here again "

"The clerk who checked me in was not pleasant and disrespected me when i had questions for her. People like her gives Marriott a bad name. She needs to be trained in diverse customer service. The other issue was the low water pressure in the shower with no markings for hot/cold on the shower faucet. The hot water was scalding hot! If those issues are addressed, I may consider booking another stay."

"I stayed here exactly 2 years ago for about the same amount of time(5 days/4 nights) and back then it was 5 stars. This stay was definitely not up to par. The breakfast was ok, when it was even out there!!! Most of the time, there was none of the food that my son and i normally get, either they need to better regulate how much people take, or restock all of the food better!!!"

"The from desk had a line out the door and people yell for someone to come help with no staff to be seen. The reservation info did not match my receipt that the hotel had. The place smelled like smoke. Every floor. And they tried to charge additions fees and deposits not stated and in large amounts that the $6 on my receipt. Guy at counter was rude. They tried to charge over $60 in fees. The room was like they pulled the sheets up and called it clean. Toilet stuff floating that looked like poop. There was what appeared to be vomit on the walls in the bathroom. Food chunks on the pull out bed and several spots on the floor. Something sticky all over floor next to bed. No sheets on pull out bed or anywhere in room. 4 of six pillows looked used with food stains and makeup rubbed on them. King bed had stuff all over comforter. Overall cleanliness of faculty like halls and elevator was gross. We had to wash our hands as soon as we got to the room every time. The bed had a metal base and was broken any movement even adjusting the pillows before getting on the bed created a metal on metal noise. Once on the bed even rolling over became a noisy experience. Multiple people in the lobby the4 times I went to the front desk were complaining about the same problems. Extra fees. Changing reservation information. Dirty rooms. Missing basic items like sheets and towels. How rude the staff was. "