Exterior

Reviews of Holiday Inn Express Woodbridge, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 445 out of 1005 reviews" "
Rating 8 - Good. 291 out of 1005 reviews" "
Rating 6 - Okay. 119 out of 1005 reviews" "
Rating 4 - Poor. 55 out of 1005 reviews" "
Rating 2 - Terrible. 95 out of 1005 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Mumu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with complimentary breakfast and there's a Dunkin right beside it! Pool and room was nice Just a fyi, the rooms dont offer lotion which is odd for a light packer like myself.
Stayed 2 nights in May 2024
Response from Holiday Inn Express & Suites Woodbridge Management on 24 May 2024
Thank you so much! We're so glad you enjoyed your stay, and we hope to see you again soon.

10/10 Excellent

Elyor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast
Stayed 2 nights in May 2024

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Everything ok.
Stayed 2 nights in May 2024
Response from Holiday Inn Express & Suites Woodbridge on 22 May 2024
Thank you so much!

4/10 Poor

Racheal

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pool is horrendous and quite frankly unsafe. The amount of chlorine in the pool made my eyes burn upon entry to the pool room and made me feel like my throat was burning. Also, the pool looks dirty and mucky. You cannot see the bottom of the pool. Whoever burned every single last one of the omelettes needs a refresher course because why is EVERY SINGLE OMELETTE BURNT?! Staff was very nice.
Stayed 2 nights in May 2024
Response from Holiday Inn Express & Suites Woodbridge Management on 20 May 2024
Thank you for your review and feedback. We checked our pool logs and all the levels have been within a normal range and have experienced no cloudiness. We're sorry you weren't happy with your stay, and we hope you give us another chance in the future.

8/10 Good

Quintina

Liked: Cleanliness, staff & service
IT was a nice stay continental breakfast was great lots of condiments also room was ok i just wish the bedroom in the king suite had blinds to block the sunlight instead of shades pool was safe for kids hot tub could have been hotter parking was tight but guaranteed a spot maybe they had a project going on seen lots of work trucks other than that i will come back anytime 😊
Stayed 3 nights in May 2024
Response from Holiday Inn Express & Suites Woodbridge on 16 May 2024
Thank you for the incredible review! We're glad you enjoyed your stay. We greatly appreciate your feedback as we are always looking for ways to improve the guest experience. Thanks again, and we look forward to seeing you again soon!

6/10 Okay

Felix

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
nothing
Stayed 2 nights in May 2024
Response from Holiday Inn Express & Suites Woodbridge on 13 May 2024
Thank you for your review and feedback.

10/10 Excellent

Esraa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, very accommodating and helpful. Clean rooms and great facilities.
Stayed 3 nights in May 2024
Response from Holiday Inn Express & Suites Woodbridge on 13 May 2024
Thanks for the incredible review! We're so glad you enjoyed your stay, and we hope to see you again soon.

10/10 Excellent

Melanie

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Apr 2024
Response from Holiday Inn Express & Suites Woodbridge Management on 30 Apr 2024
Thanks!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn Express & Suites Woodbridge Management on 25 Apr 2024
Thanks!

2/10 Terrible

elmahjoub, abington

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The customer service is very terrible
Stayed 2 nights in Apr 2024
Response from Holiday Inn Express & Suites Woodbridge Management on 23 Apr 2024
We're disappointed you weren't happy with your recent stay. Unfortunately, we aren't aware of the issues you encountered. Please contact the hotel at your earliest convenience if you'd like to discuss.

2/10 Terrible

edsel

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Holiday Inn Express & Suites Woodbridge Management on 20 May 2024
We're sorry you weren't happy with your recent stay. If you would like to discuss the issues you experienced, please don't hesitate to reach out to us at your earliest convenience.

2/10 Terrible

Jennifer, Milford

Stayed 1 night in Apr 2024
Response from Holiday Inn Express & Suites Woodbridge on 9 May 2024
We're sorry you had a poor experience with us. If you would like to share your feedback, please don't hesitate to reach out to us at your earliest convenience.

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn Express & Suites Woodbridge Management on 19 Apr 2024
Thanks for the great review!

8/10 Good

Lois T

Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice but limited parking
Stayed 1 night in Apr 2024
Response from Holiday Inn Express & Suites Woodbridge Management on 15 Apr 2024
Thanks so much for the wonderful review!

8/10 Good

Harley

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express & Suites Woodbridge on 11 Apr 2024
Thanks!

6/10 Okay

Katy

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Holiday Inn Express & Suites Woodbridge Management on 9 Apr 2024
Thank you for your review and feedback.

10/10 Excellent

Paddy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, nice staff, good rooms
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express & Suites Woodbridge Management on 2 Apr 2024
Thank you so much! We're glad you had an incredible stay, and we hope to see you again soon.

8/10 Good

Jerod

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites Woodbridge Management on 1 Apr 2024
Thanks!

4/10 Poor

Eddie

Travelled with family
Liked: Cleanliness, amenities
The Property was nice and well maintained. I along several family members in my party complained about poor cable TV service my room only got 3 Channels. It was a rainy weekend, and it was March Madness weekend, therefore I planned to stay in and watch Basketball 🏀 all day. I was not able to do so 😏 I complained the first night of my 4 night stay, they finally moved me the last night of my stay. Totally unacceptable, they promised me a discounted rate for my inconvenience, that didn’t/hasn’t happened. 😡
Stayed 4 nights in Mar 2024
Response from Holiday Inn Express & Suites Woodbridge Management on 28 Mar 2024
Thank you for your review and feedback. We sincerely apologize there were some issues with the television stations. We have reached out to provider, but they are unable to do anything, and we were sold out during your visit so we couldn't change your room. We sincerely apologize for the inconvenience this caused.

6/10 Okay

Trina

Disliked: Property conditions & facilities
Once again there were issues with the pool and sauna. Another day I’ve had to break promises to my kid.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites Woodbridge on 22 Mar 2024
Thank you for your review and feedback.

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites Woodbridge on 11 Mar 2024
Thanks!

6/10 Okay

Tristan

Travelled with partner
Liked: Cleanliness
.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express & Suites Woodbridge on 4 Mar 2024
Thank you for taking the time to review your recent stay. We're disappointed you didn't completely enjoy your stay, and we hope you give us another chance in the future.

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites Woodbridge on 4 Mar 2024
Thank you for taking the time to review your recent stay.

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express & Suites Woodbridge on 27 Feb 2024
Thank you for the outstanding review! We're so glad you enjoyed your stay.

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
The room was incredibly clean! The beds were comfortable. The staff was friendly and helpful, the pool and hot tub were nice and the breakfast in the morning was good. We were very pleased with our stay!
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Woodbridge on 26 Feb 2024
Thank you so much! We're so happy to hear you enjoyed everything about your recent stay. We'll be sure to share your review with the entire team, as we're sure it will brighten their day. Thanks again, and we hope you choose to stay with us in the future.

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express & Suites Woodbridge on 26 Feb 2024
Thanks so much for your incredible review!

10/10 Excellent

ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the breakfast. The omelette was really good.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Woodbridge on 23 Feb 2024
Thanks!

10/10 Excellent

Aron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Woodbridge on 21 Feb 2024
Thanks so much!

2/10 Terrible

Yesenia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Hotel
So unhappy with our 2 night stay. As soon as we checked in our rooms phone did not work, heater was broken, no extra blankets available, room was cold with two children and still no more rooms available to switch to. So our family of 4 including 2 children!!! had to sleep in the freezing cold room. Pool didn't have towels available, front desk didn't have extras either! Never again will I book here. Ever
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express & Suites Woodbridge on 21 Feb 2024
Thank you for your review and feedback. Unfortunately, we didn't receive any complaints from you during your stay. We strongly encourage our guests to contact us as soon as a problem arises so we can address it immediately. We do our best to make sure our pool is stocked with towels and continuously do so throughout the day. Thank you again for your feedback, and we will work hard to improve moving forward.

10/10 Excellent

Manuel

Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Woodbridge on 22 Mar 2024
Thanks!

10/10 Excellent

MARKEISHA

Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Woodbridge on 22 Mar 2024
Thanks so much!

6/10 Okay

Casey

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Woodbridge on 13 Feb 2024
Thank you for taking the time to review your recent stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express & Suites Woodbridge on 8 Feb 2024
Thanks so much! We're thrilled you enjoyed your stay.

8/10 Good

Sage

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice friendly staff, clean efficient hotel. lobby dwellers smelled.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Woodbridge on 6 Feb 2024
Thank you for your review and feedback!

10/10 Excellent

JUDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Woodbridge on 5 Feb 2024
Thank you so much!

10/10 Excellent

Drone

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly service must
Stayed 1 night in Jan 2024
Response from Holiday Inn Express & Suites Woodbridge on 5 Feb 2024
Thank you! We're thrilled you completely enjoyed your stay.

8/10 Good

Jayne

Stayed 9 nights in Jan 2024
Response from Holiday Inn Express & Suites Woodbridge on 30 Jan 2024
Thank you for taking the time to share your experience! We're glad you enjoyed your stay, and we hope you choose to stay with us again.

10/10 Excellent

Kalimah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Great hotel and service
Stayed 1 night in Jan 2024
Response from Holiday Inn Express & Suites Woodbridge on 29 Jan 2024
Thanks so much! We're thrilled you enjoyed your stay.

10/10 Excellent

Shilpa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Express & Suites Woodbridge on 29 Jan 2024
Thanks!

10/10 Excellent

Kanwal Jit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 4 nights in Dec 2023
Response from Holiday Inn Express & Suites Woodbridge on 29 Jan 2024
Thank you so much for the 5-star review! We are so glad you enjoyed your stay, and we hope to see you again soon.

10/10 Excellent

marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a gym and a very nice pool. A full breakfast and vegetarian options which was super helpful for those who are traveling. The room was very clean and neat; the bathroom and the room were very spacious. I had a double room which could fit 4 to 5 people. The TV was good, I was able to watch a movie. Definitely, I will come back :)
Stayed 1 night in Dec 2023
Response from Holiday Inn Express & Suites Woodbridge on 24 Jan 2024
Thank you so much for the incredible review! We are so pleased you enjoyed everything about your stay and plan to stay with us in the future. Thanks again, and we'll see you soon!

8/10 Good

Philip

Liked: Cleanliness, amenities, property conditions & facilities
Loved it
Stayed 1 night in Jan 2024
Response from Holiday Inn Express & Suites Woodbridge on 22 Jan 2024
Thanks so much!

2/10 Terrible

James

Stayed 1 night in Jan 2024
Response from Holiday Inn Express & Suites Woodbridge on 24 Jan 2024
We're sorry to learn you did not enjoy your stay. We would like to know more about your experience. Please do not hesitate to reach out to us at your earliest convenience.

4/10 Poor

Charles

Travelled with family
Disliked: Property conditions & facilities, room comfort
Dusty old shade room
The room I was put in was clean but not up dates in a while. Missing cortical blinds or shades. Just a old dusty shade in room 116
Stayed 1 night in Jan 2024
Response from Holiday Inn Express & Suites Woodbridge on 22 Jan 2024
Thank you for your review and feedback. We are disappointed you did not enjoy your stay. We will address this with management to see how we can improve.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Express & Suites Woodbridge on 1 Feb 2024
Thanks so much!

2/10 Terrible

Tommy P

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never stayed here
Stayed 1 night in Jan 2024
Response from Holiday Inn Express & Suites Woodbridge on 24 Jan 2024
We're very disappointed you would give us a 1-star review if you never stayed with us.

10/10 Excellent

Azim

Stayed 1 night in Jan 2024
Response from Holiday Inn Express & Suites Woodbridge on 5 Feb 2024
Thanks!

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible staff at this Holiday Inn.
Stayed 1 night in Jan 2024
Response from Holiday Inn Express & Suites Woodbridge on 12 Jan 2024
We're sorry you were unhappy with your stay with us at the Holiday Inn Express Woodbridge. We appreciate your feedback, as we are always looking for ways to improve. We will discuss your comments with the team, and we'll work hard to improve moving forward.

4/10 Poor

Migdalia

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express & Suites Woodbridge on 2 Jan 2024
We apologize you weren't happy with your recent stay. We would like to know how we can improve. Please don't hesitate to contact us at your earliest convenience.

10/10 Excellent

Benny

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Holiday Inn Express & Suites Woodbridge on 7 Feb 2024
Thanks for the incredible review!