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Reviews of The Plaza - A Fairmont Managed Hotel

5 out of 5
The Plaza - A Fairmont Managed Hotel
768 Fifth Avenue, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 707 out of 1002 reviews" "
Rating 8 - Good. 132 out of 1002 reviews" "
Rating 6 - Okay. 78 out of 1002 reviews" "
Rating 4 - Poor. 51 out of 1002 reviews" "
Rating 2 - Terrible. 34 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Behnaz

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel facilities left much to be desired. The bath and shower were subpar, with water not draining properly. Additionally, the carpet and furniture in the room were visibly worn and in need of replacement. Overall, a disappointing experience.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kaci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous
Stayed 1 night in Apr 2024
Response from Paul Tormey, Managing Director on 22 Apr 2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

6/10 Okay

Polina

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Great location, sadly hotels staff is not trained properly , definitely does not act like a five start hotel. No one helped me with a bags outside when my car pulled ip to the entrance . Very slow room service, rude front desk clerk list goes on and on Every year I stay there and every year the same story . Very disappointing
Stayed 1 night in Apr 2024
Response from Paul Tormey, Managing Director on 19 Apr 2024
Dear Guest,Thank you for taking the time to tell us about your experience at The Plaza - A Fairmont Managed Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address these issues and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
This is by far one of the best hotels in the city with amazing amenities, skilled staff, gorgeous rooms. Always a pleasure to spend time here.
Stayed 2 nights in Apr 2024
Response from Paul Tormey, Managing Director on 17 Apr 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! I am delighted you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. Thank you for being our guest and we look forward to welcoming you back.Warmest Regards,

10/10 Excellent

Leslie

Stayed 3 nights in Mar 2024

10/10 Excellent

Gayle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would go again
Stayed 3 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on 1 Apr 2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The absolute most incredible stay! My daughter and I cried when we were leaving. The staff were exceptional. We were centrally located. Expedia.com came through when our original booking fell through upon late arrival. Grateful to the iconic Plaza for every cherished memory.
Stayed 3 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on 1 Apr 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! I am delighted you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. Thank you for being our guest and we look forward to welcoming you back.Warmest Regards,

10/10 Excellent

Gus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finest hotel in the world!
Stayed 4 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on 25 Mar 2024
Dear Guest, We are delighted to hear that you had an exceptional experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Michael

Stayed 5 nights in Mar 2024
Response from Paul Tormey, Managing Director on 15 Apr 2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

6/10 Okay

Fabienne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stunning property and hotel. The location is fabulous and the building is absolutely gorgeous. Service was average and not what I expect from a 5-star hotel. My son got a little candy basket on the first night but there was nothing else the rest of the stay (a couple of chocolates when turning down the beds would be a nice touch at the very least). They called me Mister instead of Ms on the welcome card and did not make any effort to correct once I pointed out I wasn’t a man. There was no effort to get to know us or talk to us. The $65 daily fee is tacky and inelegant. I’m not in New York to eat pancakes or wings or other outdated 80s hotel food (their menu is terrible other than the Palm Court tea) so we only used that amount once. The hotel refused to budge when I mentioned there wasn’t much on the menu we could eat due to food restrictions and said it’s the same for everyone. The blow dryer in the bedroom was gross. The vent was fully crusted with gunk and really needs to be either cleaned or replaced. The bedroom was spacious and beautiful. Room was cleaned around 7pm every day which I did not like - we typically left early for long days of exploring and shopping and came back at about the time the room was being done which was inconvenient. Overall, staying at the Plaza was an amazing experience but I will look for another hotel for our next stay due to the overall lackluster service.
Stayed 3 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on 25 Mar 2024
Dear Guest,Thank you for taking the time to share your detailed feedback. We cannot begin to describe how disheartening it is to learn of your disappointment.Please accept my sincere apologies for the shortcomings you experienced during your stay. Rest assured, this is not typical nor exemplary of The Plaza's service legacy. I have shared your comments with our respective teams so that we may investigate and follow-up internally. It is through feedback such as yours that we may ensure our guests enjoy an unparalleled level of service.We do hope the rest of your time in New York was enjoyable, and that you will allow us another chance to better serve you next time your travels bring you to New York City.Sincerely,

10/10 Excellent

Renee, Whittier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was over the top in service. The hotel is beautiful. The rooms are beautiful. The area is so quiet and safe you could walk around at any time of day. The location was perfect. So many things within walking distance.
Stayed 4 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on 25 Mar 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! I am delighted you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. Thank you for being our guest and we look forward to welcoming you back.Warmest Regards,

10/10 Excellent

Dana, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property. The smell when you walk in is delightful Gardenias. The beds and pillows were very comfortable and were a welcome relief after a long day of walking. We had always wanted to stay there and are so glad we did. In addition the rooms are beautiful you feel like royalty.
Stayed 3 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on 20 Mar 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team and I am sure that they will serve as encouragement and inspiration.Thank you for being our guest and we look forward to welcoming you back.Sincerely,

10/10 Excellent

Kasia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for four days. You cannot beat the location. We were travelling with our 2.5 year old daughter and we were made to feel so welcome. The entire staff exudes hospitality and grace. Won’t be staying anywhere else when visiting NYC.
Stayed 3 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on 18 Mar 2024
Dear Guest, We are thrilled to hear that you and your family had an exceptional experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

DAVID

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on 18 Mar 2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Tracey Lynne Phoenix, Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was the BEST hotel we have ever stayed at. From the moment we arrived from the airport until we left 7 days later back to the airport. Door staff were attentive, available, and very helpful with rides not associated with the hotel. We cannot say enough about the Concierge staff - EVERY request we made they were there with an answer, recommendation, or just plainly made reservations for us. Best Concierge ever - especially Bill and Juliet! Our 2 room suite was an upgrade which we needed for 7 days in this luxury hotel.The one issue we had was taken care of immediately which was the mattress - way too soft for our taste - but was changed out almost the same hour we requested it. Thank you Plaza Hotel staff for making this the best 70th birthday celebration we could ask for. We will stay again.
Stayed 7 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on 18 Mar 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! I am delighted you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. Thank you for being our guest and we look forward to welcoming you back.Warmest Regards,

8/10 Good

Jaclyn

Stayed 3 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on 5 Apr 2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Julius

Stayed 3 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on 5 Apr 2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

8/10 Good

Charles

Stayed 3 nights in Feb 2024
Response from Luigi Romaniello, Managing Director on 5 Apr 2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this hotel. The service is amazing. Russell at the reception desk went above and beyond with his service. Will be back soon!
Stayed 3 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on 18 Mar 2024
Dear Guest,Thank you so much for your kind comments about your stay with us!. We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team and I am sure that they will serve as encouragement and inspiration.Thank you for being our guest and we look forward to welcoming you back.Sincerely,

10/10 Excellent

Mark, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very friendly staff. Champagne Bar is great, as is the high tea. Room Service actually delivers as promised too.
Stayed 3 nights in Mar 2024
Response from Luigi Romaniello, Managing Director on 13 Mar 2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Annmarie

Travelled with partner
Iconic! Impeccable Service and charm! First class all the Way
Stayed 1 night in Mar 2024
Response from Luigi Romaniello, Managing Director on 13 Mar 2024
Dear Guest,We are delighted to learn that you had an exceptional experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

2/10 Terrible

IVAN M

Disliked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Luigi Romaniello, Managing Director on 7 Mar 2024
Dear Guest,Thank you for taking the time to share your honest feedback. We strive to ensure all of our guests experience The Plaza's legacy of extraordinary service and are disheartened to learn that your stay fell short.Should your time permit, we invite you to please contact us directly at plzfrontofficemanagement at fairmont.com with your reservation details so that we may further investigate and work to make it right. It is through feedback such as yours that we may continuously ensure our guests receive the highest levels of service.We hope for the opportunity to better serve you the next time your travels bring you to New York.

10/10 Excellent

Michelle Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent staff, and very clean rooms (so important). Only thing that would have made our stay better would be new mattresses, the linens were very nice.
Stayed 3 nights in Feb 2024
Response from Luigi Romaniello, Managing Director on 7 Mar 2024
Dear Guest,We very much appreciate your comments regarding your stay at The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Linwood, Olive Branch

Liked: Cleanliness, property conditions & facilities
Very cool people
Stayed 3 nights in Feb 2024
Response from Luigi Romaniello, Managing Director on 7 Mar 2024
Dear Guest, We are delighted to hear that you had an exceptional experience. Thank you for your kind words and we look forward to having you with us again soon.

10/10 Excellent

Jamee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful!
Stayed 3 nights in Feb 2024
Response from Luigi Romaniello, Managing Director on 7 Mar 2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon.

4/10 Poor

poul

Travelled with family
we started checking in to a room half size what we booked an paid for.. the moved to something else, but have to pay more.. and that was the constant feeling, that nomatter what we did it cost extra.. aslo we paid somekind of dayly fee to use the facilities?? i guess that what yuo pay when you book a room?? all in all , we wil never come back and we will never recommed this hotel to anyone..
Stayed 8 nights in Feb 2024
Response from Luigi Romaniello, Managing Director on 7 Mar 2024
Dear Guest,Thank you for taking the time to share your honest/candid feedback. We strive to ensure all of our guests experience The Plaza's legacy of extraordinary service, and are disheartened/disappointed to learn that your stay fell short.Should your time permit, we invite you to please contact us directly at plzfrontofficemanagement at fairmont.com with your reservation details so that we may further investigate and work to make it right. It is through feedback such as yours that we may continuously ensure our guests receive the highest levels of service.We hope for the opportunity to better serve you the next time your travels bring you to New York.

10/10 Excellent

Kari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Paza is the most iconic NYC experience...it is not just a hotel. I have stayed in NY hotels for decades, none come close to The Plaza....I will only stay there from now on! Classic, beautiful, safe, close to everything, simply magnificent.
Stayed 3 nights in Feb 2024
Response from Luigi Romaniello, Managing Director on 7 Mar 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team, and I am sure that they will serve as encouragement/inspiration.Thank you for being our guest and we look forward to welcoming you back.

10/10 Excellent

Arnoldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing hotel, one of the top 5 I’ve been too. Smells like flowers throughout the hotel and everyone was friendly. Bed with comfortable and the shower had plenty of pressure. Quite in the room except some minor honking or sirens every once’s in a while, but it’s New York, so not a big deal. I would stay here again, only thing I was not a fan of was the in room dining, everything was over cooked, but there are a lot of places to eat around so wasn’t a deal breaker.
Stayed 2 nights in Feb 2024
Response from Luigi Romaniello, Managing Director on 12 Feb 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team, and I am sure that they will serve as encouragement and inspiration.Thank you for being our guest and we look forward to welcoming you back.Sincerely,

2/10 Terrible

Justin

Travelled with partner
Disliked: Staff & service, property conditions & facilities
My wife and I have always thought of staying at the Plaza hotel and we finally did for her birthday. We checked in on the 29th of January with great customer service from Neil at the front door and with our concierge who brought our bags up but we couldn’t even get to our rooms for about 30minutes because the elevators were not working. For the next 3 days of our stay the staff never greeted us, looked at us with snarky faces and I had an encounter with an extremely rude staff who treated me as if I was dumb when both of our hotel key cards were not working. Super disappointed and pissed off with the encounter of the bald guy who I believe was a manager there! Take your money to St. Regis or literally any other 5 star hotel. Also the rooms are very old, dirty and run down as well. Not worth it.
Stayed 3 nights in Jan 2024
Response from Luigi Romaniello, Managing Director on 1 Feb 2024
Dear Guest,Thank you for taking the time to share your honest/candid feedback. We strive to ensure all of our guests experience The Plaza's legacy of extraordinary service, and are disheartened/disappointed to learn that your stay fell short.Should your time permit, we invite you to please contact us directly at plzfrontofficemanagement at fairmont.com with your reservation details so that we may further investigate and work to make it right. It is through feedback such as yours that we may continuously ensure our guests receive the highest levels of service.We hope for the opportunity to better serve you the next time your travels bring you to New York.Sincerely,

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great service.,People hanging around in front of the hotel is a little disturbing
Stayed 1 night in Jan 2024
Response from Luigi Romaniello, Managing Director on 1 Feb 2024
Dear Guest,We very much appreciate your comments regarding your stay at The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

marina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great location
Stayed 3 nights in Jan 2024
Response from Luigi Romaniello, Managing Director on 12 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Anne

Travelled with family
Awesome
Stayed 1 night in Jan 2024
Response from Luigi Romaniello, Managing Director on 1 Feb 2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like the bathroom lighting , not bright enough for women’s make up. Should add a lighted make up mirror
Stayed 3 nights in Jan 2024
Response from Luigi Romaniello, Managing Director on 1 Feb 2024
Dear Guest,We very much appreciate your comments regarding your stay at The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iconic and beautiful. If they had more than 5 stars - it’s worth it. You get what you pay for so don’t skimp. Staff were friendly and helpful - excellent service. Room was quiet, clean and beautiful - glimpses of the park.
Stayed 1 night in Jan 2024
Response from Luigi Romaniello, Managing Director on 1 Feb 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team and I am sure that they will serve as encouragement and inspiration.Thank you for being our guest and we look forward to welcoming you back.Sincerely,

8/10 Good

Alex

Stayed 1 night in Jan 2024
Response from Luigi Romaniello, Managing Director on 1 Feb 2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

2/10 Terrible

Essa, Doha

Stayed 6 nights in Jan 2024
Response from Luigi Romaniello, Managing Director on 20 Mar 2024
Dear Guest Thank you for taking the time to complete our survey concerning your stay at the The Plaza A Fairmont Managed Hotel. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests.I noticed that your overall experience was not up to standard with the experience that we wish our guests to have. I would greatly appreciate it if you would be willing to provide any further information about any problem you may have encountered as this will help me better understand what happened in order to rectify any concerns and prevent future occurrence.Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon.

10/10 Excellent

Novondia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely be staying again.
Stayed 2 nights in Jan 2024
Response from Luigi Romaniello, Managing Director on 24 Jan 2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience! Would highly recommend!
Stayed 1 night in Jan 2024
Response from Luigi Romaniello, Managing Director on 24 Jan 2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Adriana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Luigi Romaniello, Managing Director on 18 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Patricia

Family getaway
Fabulous hotel. Door men were not as attentive as expected but everything else was perfect
Stayed 3 nights in Jan 2024
Response from Luigi Romaniello, Managing Director on 18 Jan 2024
Dear Guest,We very much appreciate your comments regarding your stay at The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

William W

Stayed 5 nights in Jan 2024
Response from Luigi Romaniello, Managing Director on 12 Feb 2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

Lorenzo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Luigi Romaniello, Managing Director on 18 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Jan 2024
Response from Luigi Romaniello, Managing Director on 18 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Juliet

Stayed 5 nights in Jan 2024
Response from Luigi Romaniello, Managing Director on 18 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic NYC
Awesome anniversary trip to a "classic" ... hotel that's from 1909 will show some character but overall very clean and comfortable. Concierge and front desk a bit snooty and needs to remember who is the guest/client. Palm court a wonderful experience for tea and we liked the champagne bar for pre-dinner drinks. Workout facility top notch and housekeeping excellent.
Stayed 3 nights in Jan 2024
Response from Luigi Romaniello, Managing Director on 18 Jan 2024
Dear Guest,Thank you for taking the time to share your experience. It is a pleasure to have welcomed you for your Anniversary celebration! Our team delights in ensuring all of our guests enjoy The Plaza's legacy of extraordinary service. I have shared your comments with our colleagues, which no doubt will serve as encouragement and inspiration.We hope for the opportunity to welcome you once again and wish that the next visit may be as wonderful as the last.Sincerely,

10/10 Excellent

Donal

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you. We had an amazing experience.
Stayed 4 nights in Dec 2023
Response from Luigi Romaniello, Managing Director on 18 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous! Doesn't get ant better than The Plaza
Fantastic Hotel with impeccable, helpful service. Loved every minute and will stay there again!
Stayed 3 nights in Jan 2024
Response from Luigi Romaniello, Managing Director on 18 Jan 2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Luigi Romaniello, Managing Director on 18 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Gerardo, SAN YSIDRO

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in staff super good.. but the resturant hosts super rude.. food not good, needs more food options
Stayed 6 nights in Dec 2023
Response from Luigi Romaniello, Managing Director on 18 Jan 2024
Dear Guest,Thank you for taking the time to tell us about your experience at The Plaza - A Fairmont Managed Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

6/10 Okay

Maryam

Liked: Property conditions & facilities
First off, the room was not up to par with cleaniness. There were M&Ms under the tv stand, gum on the ottoman, dust on the side tables which we had to wipe down, weird red liquid stains on the wall behind the bed and carpet in front of the mirror. Secondly, over the staff was nice except for in tbe Champagne Room. Host and wait staff were rude, we waited more than 15 mins for just coffee, when I asked the host if this was acceptable wait time he said our waiter was busy with another group. Fyi that other group came 10 minutes after us. We asked another server for help and he dismissed us abruptly saying our server was coming. The host was not very apologetic when I got upset about the wait time. There were 3 or 4 other parties besides us, it was not even busy nor a busy time at 9pm. Overall, I always wanted to stay at the plaza, but it just was not up to expectation in comparison to other hotels.
Stayed 2 nights in Jan 2024
Response from Luigi Romaniello, Managing Director on 18 Jan 2024
Dear GuestThank you for taking the time to provide feedback regarding your recent experience at our hotel. Firstly, please accept our sincere apologies for the inconveniences you have faced during your recent stay as a result of your lack of satisfaction with our F&B outlets. This is certainly not the image nor the experience we wish our guests to have. Your feedback has been shared with all of the concerned departments and we are already working to ensure that such issues are rectified and do not occur again.By evaluating our services and sharing your feedback with us, you are assisting us to continuously improve in order to exceed your expectations.Thank you for choosing The Plaza and we hope to be presented with an opportunity to better serve you soon.Sincerely,