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Reviews of The Algonquin Hotel Times Square, Autograph Collection

4 out of 5
The Algonquin Hotel Times Square, Autograph Collection
59 W 44th St, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 1006 reviews" "
Rating 8 - Good. 290 out of 1006 reviews" "
Rating 6 - Okay. 83 out of 1006 reviews" "
Rating 4 - Poor. 33 out of 1006 reviews" "
Rating 2 - Terrible. 15 out of 1006 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

4/10 Poor

Aurora

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024

4/10 Poor

Julie

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Gregory L.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
History
Stayed 3 nights in May 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel brings with class service to its guest at every turn. Made checking in easy. Great maid services. Fahrstuhl and clean facility.
Stayed 4 nights in May 2024

10/10 Excellent

Amber

Incredible views, incredible staff, incredible location
Stayed 1 night in May 2024

8/10 Good

Glynnis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like hotels of old. Love the Vintage vibe
Stayed 2 nights in May 2024

6/10 Okay

Frank

Liked: Staff & service
The current management has cheapened everything about this hotel that used to be excellent. It is nowhere near excellent any more. The former decor of exquisite quality has been destroyed with a cheap paint-over; the lobby ambience has been destroyed by a gaudy, noisy bar and ugly light fixtures and ugly furniture; the food is not always fresh, so the quality of food overall is cheap. However, all of the prices are sky-high. I don't mind paying for good quality, but when the quality goes wayyyyy down and the prices go wayyy up, that tells me that I should never stay at this hotel ever again.
Stayed 4 nights in Apr 2024

4/10 Poor

Denise

Stayed 1 night in Apr 2024

10/10 Excellent

Christopher, Friendship

Stayed 1 night in Apr 2024

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the few hotels around Times Square these days that actually has an open and staffed bar and dining.
Stayed 1 night in Mar 2024

10/10 Excellent

Martha

Stayed 3 nights in Mar 2024

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Martha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved lobby area, free excellent coffee, very comfortable bed, very quiet room, great customer service
Stayed 2 nights in Mar 2024

8/10 Good

Craig

Stayed 1 night in Mar 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Rebecca

Business traveller
They had a water emergency, where the water ran out brown for at least 12 hours. I went to check out a day early and they would not refund me for my last night. Poor customer service.
Stayed 2 nights in Feb 2024

6/10 Okay

MARISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was so friendly and helpful. They really made the hotel cozy and warm.
Stayed 2 nights in Jan 2024

10/10 Excellent

Annette

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Yvonne

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for adults
Hotel room was large and comfortable, but apparently lacked rooms with grab bars near toilet. The large room size was great, especially for New York. Hotel conveniently located near theaters and taxis. Food was okay but not great and rather overpriced. Staff was kind and friendly and very efficient and helpful, especially in the restaurant. I would recommend for friends
Stayed 1 night in Jan 2024

6/10 Okay

Craig

Disliked: Amenities
I was looking forward to a little history by staying at the Algonquin. What I got instead was just plain old. The rooms were painfully small, the furnature early depression, and the bathroom (although upgraded) was the size of a postage stamp.
Stayed 1 night in Jan 2024

6/10 Okay

BRUCE

Stayed 2 nights in Jan 2024

8/10 Good

Norman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant high prices and no alcohol served at lunch
Stayed 3 nights in Jan 2024

10/10 Excellent

henry

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

Liesa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

LEILA, haddonfeld

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Nao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed with the excellent service from all the staff! Thank you very much!
Stayed 4 nights in Jan 2024

10/10 Excellent

Ayako

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The cat is iconic! The history is very interesting!

10/10 Excellent

Diamond

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a bit dated; however, it is 100 years old and still in excellent condition, so that's amazing. he rooms are a little small but that doesn't matter if you are going to be out and about. The staff and services were beautiful. The food is expensive; however, you get a $30 voucher each day, which is excellent, and the food drinks were also excellent. We even saw the famous cat; he's just as welcoming and happy as everyone else. I would recommend it and come back. They put a charge/hold on your card and at checkout they deduct from what you purchased in their restaurant downstairs.
Stayed 3 nights in Dec 2023

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
We were expecting the “old” Algonquin—the one with the cozy bar and history. The renovation destroyed all that. The hotel lobby/bar area are just like so many other modern hotel entry areas, which we found very disappointing. So there was nothing “wrong,” per se, with the hotel, the experience was not the unique one we were hoping for from an Autograph collection hotel.
Stayed 3 nights in Oct 2023

10/10 Excellent

Christopher

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at The Algonquin. The hotel is beautiful inside & is located in a great spot in NYC. Everyone on staff that we encountered were friendly and helpful, especially Jennie at the front desk.
Stayed 2 nights in Dec 2023

10/10 Excellent

Anai

Stayed 3 nights in Dec 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Robert

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Location good otherwise unimpressive.
Hotel adds $30 a day to your bill basically to coerce you to using their Bar/Restaurant which is expensive and limited. Maid forgot to leave us bath towels. Beds are uncomfortable. Space in the bathroom for items that you need is extremely limited. Overall location good, hotel unimpressive.
Stayed 4 nights in Dec 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Disappoints
Always enjoy staying at this classy, old style hotel steeped in literary & arts history. A bonus is the traditional “hotel cat” Hamlet who made a few appearances during our stay. Hotel is conveniently located near Theater District, Times Square & Bryant Park. Room was good sized & comfortable in every way.
Hamlet disguised as window art.
Stayed 1 night in Dec 2023

10/10 Excellent

Marie José, Ralingen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

stephen

Travelled with partner
The staff was great !
Stayed 3 nights in Nov 2023

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating
Stayed 2 nights in Nov 2023

8/10 Good

stacy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff , great location could use some updates.
Stayed 1 night in Nov 2023

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Mandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This might be my go-to hotel for NYC trips. The hotel was comfortable and the staff were fantastic from doormen to desk managers to housekeepers and bartenders. I had a great time and the Blue Bar is the best place to chill in the afternoon or evening and meet both locals and visitors. As a solo traveler I found it very comfortable, safe, and even met a few cool folks when I sat at the bar for a drink. I even got to meet our favorite orange boi, Hamlet - a highlight of the trip. If you're coming from non-city parts of the U.S. you'll think the rooms are small, but I found them bigger than other NYC hotels...which is actually surprising considering the age of this one. The location is fantastic, within walking distance to Times Square, Rockefeller Center, the UN, Bryant Park, shopping on 5th avenue and Central Park. Most of the main subway lines go through Times Square so it's easy to get to anywhere in Manhattan. While centrally located, this particular block of 44th is a bit quieter than places closer to 7th and Broadway. But, again, if you're coming from non-city locales you'll probably find it noisier than you're used to. If you end up with a room facing the street you might need ear plugs or a white noise machine. Things quiet down from about 12 AM - 7 AM, but otherwise it's a pretty steady stream of people yelling, horns honking, and, early morning garbage and delivery trucks. Overall I really enjoyed my business/leisure trip and will be back again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Laura

Travelled with partner
Liked: Amenities
Great stay. Would return.
Stayed 3 nights in Nov 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful staff and close to walk to theater,shopping and dining
Stayed 3 nights in Nov 2023
Response from Chisom O - Senior Operations Manager on 15 Nov 2023
Hello Robert,Thank you for taking the time to leave such a wonderful review of your recent stay at our hotel. We are committed to providing exceptional hospitality and your feedback serves as a source of motivation to continually enhance our services.

10/10 Excellent

Han

Stayed 2 nights in Nov 2023

8/10 Good

Laurie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023