Serves lunch and dinner

Reviews of New York Marriott Marquis

4.5 out of 5
New York Marriott Marquis
1535 Broadway, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1862 out of 2643 reviews" "
Rating 8 - Good. 451 out of 2643 reviews" "
Rating 6 - Okay. 181 out of 2643 reviews" "
Rating 4 - Poor. 66 out of 2643 reviews" "
Rating 2 - Terrible. 83 out of 2643 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Holly

Liked: Staff & service, property conditions & facilities
Perfect place to stay if Broadway is your destination. Marquis Theater where we saw The Wiz was on the third floor. Excellent service all around, surprisingly good restaurant, really comfortable bed. Huge room.
Stayed 3 nights in May 2024

10/10 Excellent

TAPAN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in May 2024
Response from Guest Services Coordinator on 23 May 2024
Dear Valued Guest, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at New York Marriott Marquis. We look forward to your return and wish you all the best with your future travels.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

6/10 Okay

Perla

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Eddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great 100
Stayed 2 nights in May 2024
Response from Guest Services Coordinator on 22 May 2024
Dear Valued Guest, It was a pleasure to read your fantastic review of the New York Marriott Marquis. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for choosing us, and we hope to be your hotel of choice every time you visit New York.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel Staff are fast and efficient Location is the definition of perfection
Stayed 2 nights in May 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott Marquis is like a small village in cosmopolitan Manhattan only the traffic was crazy but had an excellent driver, a must have thank you
Stayed 2 nights in May 2024
Response from Guest Services Coordinator on 22 May 2024
Dear Valued Guest, Thank you for choosing New York Marriott Marquis and for your wonderful feedback. We are pleased to know that we exceeded all of your expectations and that you loved our beautiful property. It was our pleasure accommodating you, and we look forward to seeing you again soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Claudia Adela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Guest Services Coordinator on 23 May 2024
Dear Valued Guest, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at New York Marriott Marquis. We look forward to welcoming you back on your next visit!Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Maria Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location in Times Square! Close to all the Broadway theaters, Times Square eateries and shops. Plush comfortable rooms, very spacious, extensive breakfast buffet, very good security. Polite and efficient staff. My second stay here and I will stay again!
Stayed 4 nights in Mar 2024
Response from Guest Services Coordinator on 22 May 2024
Dear Valued Guest, Thank you for choosing New York Marriott Marquis again for your recent visit to New York. We are pleased to know that we exceeded all of your expectations and that you loved our central location. We are also glad that you enjoyed our delicious breakfast buffet as well as our relaxing accommodations and excellent service provided by our devoted staff. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

8/10 Good

Jeanell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite literally in the middle of everything Time Square! You can't beat this property... from the great restaurant, the location, the VIEWS! Stellar. We traveled with our children and this was the perfect location for us. We will be back.
Stayed 3 nights in Mar 2024

10/10 Excellent

Aimee, Bloomington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Kathleen Michelle, Harahan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Marriott Marquis was in the heart of Times Square. Everyone was so friendly and willing to assist us with all of our questions. I will stay there again on our next trip!
Stayed 4 nights in May 2024
Response from Guest Services Coordinator on 21 May 2024
Dear Valued Guest, Thank you for choosing New York Marriott Marquis and for your generous comments. We are pleased that we could provide you with a gratifying stay, and we appreciate your generous compliments. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We are also glad that you enjoyed our proximity to Times Square. It was our pleasure accommodating you, and we look forward to welcoming you again whenever your travels bring you back to New York.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

8/10 Good

Ayana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The main reason we loved the Marriott Marquis hotel is the main reason we booked it: the rooms are big. Other hotels are charging $500 for 200 sqft. Our room was almost 400 sqft and the bathroom was roomy and included a tub, which I preferred. Other pluses were the Broadway Lounge restaurant, gift shop, free tour tix, and the elevator system. We will definitely come back.
Stayed 3 nights in May 2024

6/10 Okay

mag

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Dirt
Stayed 4 nights in May 2024
Response from Guest Services Coordinator on 20 May 2024
Dear Valued Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Warm Regards,Sharifa AlphonsoGuest Services Coordinator

8/10 Good

Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is perfect! Room is pretty spacious and clean! The only downside is it takes a long time for room service to show up when we ask for things (such as water).
Stayed 6 nights in May 2024
Response from Guest Services Coordinator on 20 May 2024
Dear Valued Guest, Thank you for taking the time to review your stay at the New York Marriott Marquis. We are pleased to know that your overall experience was satisfying and that you loved our central location. We are also glad that you enjoyed our fresh and comfortable accommodations. However, we are sorry for the delayed in-room service, and we will share your comments appropriately. We appreciate your feedback, and we hope you will revisit us again whenever your travels bring you back to New York.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the center of Time Square
Stayed 3 nights in Feb 2024

8/10 Good

Charles Francis T

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location and huge community with great options in the area.
Stayed 2 nights in May 2024
Response from Guest Services Coordinator on 20 May 2024
Dear Valued Guest, Thank you for choosing the New York Marriott Marquis and for your kind comments. We are pleased to know that our location was perfect for your needs during your recent visit to New York. It was our pleasure accommodating you, and we look forward to seeing you again soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Darrin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every minute of our stay for 7 nights at this property was excellent. The service was outstanding from check in to check out. We loved the servers in the restaurants, the staff who cleaned our room and the concierge staff. This location was incredible because we were steps from a dozen theaters. We felt safe every minute in this hotel. We will stay again!!
Stayed 7 nights in May 2024

10/10 Excellent

SAFA

Stayed 3 nights in May 2024
Response from Guest Services Coordinator on 19 May 2024
Dear Valued Guest, We are thrilled you had an excellent stay at the New York Marriott Marquis, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in May 2024
Response from Guest Services Coordinator on 18 May 2024
Dear Valued Guest, Thank you for your gracious review of the New York Marriott Marquis. We are glad our location was convenient to everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to New York.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

David

Stayed 2 nights in May 2024

10/10 Excellent

Darren Kent, Reeds Spring

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

yue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good stay. The staff and service is good, room large and clean. Location is super good, convenient for going out and having food. The only thing is it’s a little bit noisy during the weekend night.
Stayed 5 nights in May 2024

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff. Amazing view
Stayed 4 nights in May 2024
Response from Guest Services Coordinator on 16 May 2024
Dear Valued Guest, Thank you for being our guest at the New York Marriott Marquis. We are pleased that we could provide you with a gratifying stay, and we appreciate your generous compliments. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We are also glad that enjoyed the fantastic views of our exciting city. We hope you will choose us again whenever your travels bring you to New York City!Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, friendly, and helpful staff!!!
Stayed 3 nights in May 2024

10/10 Excellent

Mauricio De Muros

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place
Stayed 2 nights in May 2024
Response from Guest Services Coordinator on 16 May 2024
Dear Valued Guest, It was a pleasure to read your fantastic review of the New York Marriott Marquis. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for choosing us, and we hope to be your hotel of choice every time you visit New York.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

4/10 Poor

Alyssa

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Guest Services Coordinator on 17 May 2024
Dear Valued Guest, Thank you for choosing our hotel and for your candid rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Warm Regards,Sharifa Alphonso,Guest Services Coordinator

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was pleasant, friendly, and helpful. My room was exactly as expected. Clean and roomy with the view of Times Square I expected for a higher rate. I will definitely be staying there again!
Stayed 4 nights in May 2024

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! The property is very clean. The staff is friendly, helpful and professional. We had a great visit!
Stayed 1 night in May 2024
Response from Guest Services Coordinator on 15 May 2024
Dear Valued Guest, Thank you for the positive review and for taking the time to recognize New York Marriott Marquis. We are glad that we exceeded all of your expectations during your recent stay. We are also delighted to know how much you enjoyed our refreshing property and the excellent service provided by our staff. It was our pleasure accommodating you, and we look forward to welcoming you again soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Rosario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all amenities. There’s a small fridge and coffee maker en-suite. Very good value for money.
Stayed 2 nights in May 2024
Response from Guest Services Coordinator on 14 May 2024
Dear Valued Guest, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at New York Marriott Marquis. It is our goal to deliver an excellent value at a great price so it is wonderful to know this was your experience. We believe that fresh and comfortable accommodations, excellent customer service, and our central location make us an excellent choice. We appreciate your business and hope to welcome you again the next time you're in the area.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of everything, very convenient
Stayed 3 nights in May 2024

10/10 Excellent

Christina Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent customer service! Times Square is crazy as expected but still enjoyed our time
Stayed 5 nights in Mar 2024
Response from Guest Services Coordinator on 14 May 2024
Dear Valued Guest, Thank you for choosing to stay with us at New York Marriott Marquis and for your generous comments. We are pleased to know that we exceeded all of your expectations and that you loved our proximity to Times Square. We are also glad that you enjoyed our well-maintained property as well as the exceptional hospitality provided by our attentive staff. It was our pleasure accommodating you, and we look forward to welcoming you again soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Vladimir

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Shanise

Stayed 1 night in May 2024
Response from Guest Services Coordinator on 15 May 2024
Dear Valued Guest, We appreciate you taking the time to leave your generous rating regarding your recent visit to the New York Marriott Marquis. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Warm Regards,Sharifa AlphonsoGuest Services Coordinator

6/10 Okay

Timothy Dylan

Liked: Staff & service, amenities, property conditions & facilities
I was told if I spent $40 a day in the restaurant that I would not have to pay the extra $40 and it would serve as a credit which I did each and yet was charged and extra $40 each day! Not cool
Stayed 4 nights in May 2024
Response from Guest Services Coordinator on 14 May 2024
Dear Valued Guest, Thank you for taking the time to review your stay. We always want our guests to leave with a favorable impression of our hotel; therefore, we truly apologize for not meeting your expectations. We are very sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced. We will share your concerns with the appropriate departments, and they will look into it. We appreciate your patience and hope you will revisit us again soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

6/10 Okay

Nasr

Liked: Staff & service, property conditions & facilities
Out said the property was dirty
Stayed 1 night in May 2024
Response from Guest Services Coordinator on 13 May 2024
Dear Nasr, Thank you for being our guest and for taking the time to review your stay with us. While we are glad that your overall stay was pleasant, we regret not meeting your expectations. We truly apologize for the cleanliness issues you had outside our property and are grateful for your comments. We appreciate you bringing these observations to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. We hope you revisit so we can show you all the wonderful aspects of our hotel that make us a great choice when visiting New York.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

gerard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Clean rooms. Perfect for weekend getaway.
Stayed 2 nights in May 2024

10/10 Excellent

Marqueena

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! I was in the heart of time square and the staff was incredible
Stayed 2 nights in May 2024
Response from Guest Services Coordinator on 13 May 2024
Dear Valued Guest, Thank you for being our guest at the New York Marriott Marquis and for your wonderful feedback. We are pleased to know that your stay was perfect in every way possible and that you enjoyed our central location. We are also glad that your associates provided you with outstanding hospitality, and we will share your kind comments with them. It was our pleasure accommodating you, and we look forward to seeing you again.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Arlene

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed a Mothers Day weekend girls trip to NYC. Marriott Marquis was a great choice with the Times Square location being perfect. We didn't use the dining lounge since there were so many other options while we were out and about. Great interactions with all the staff!
Stayed 3 nights in May 2024
Response from Guest Services Coordinator on 13 May 2024
Dear Valued Guest, Thank you for choosing the New York Marriott Marquis while you were here to celebrate Mother's Day weekend. We are also glad that we exceeded all of your expectations and that you loved our proximity to Times Square. We are also delighted that our associates took great care of you while you were here. We will be happy to share your kind compliments with our entire team. It was our pleasure hosting you, and we look forward to welcoming you again soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Jill

Liked: Property conditions & facilities
Great location
Stayed 2 nights in May 2024

8/10 Good

Shahidali

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good free brakes fast
Stayed 2 nights in May 2024
Response from Guest Services Coordinator on 13 May 2024
Dear Valued Guest, Thank you for staying with us and for your kind review. We are pleased you had an outstanding visit and that you were able to start your day off right with our complimentary breakfast. We hope New York Marriott Marquis is your first choice every time you visit New York. Thank you again.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Colin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Amy, Warminster

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities. View of Times Square is unbeatable.
Stayed 4 nights in Mar 2024

10/10 Excellent

Yanhua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean, safe.
Stayed 2 nights in May 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and the room was nice!
Stayed 3 nights in Apr 2024
Response from Guest Services Coordinator on 10 May 2024
Dear Valued Guest, Thank you for letting us know that your stay at New York Marriott Marquis was a great one. We are thrilled to read about your stay and how much you enjoyed our accommodations! We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Rona J

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location in the heart of the Theatre District. Clean, modern and spacious rooms with dramatic views. The fitness center has plenty of cardio machines overlooking Times Square. I was here for a conference but will likely stay again for leisure.
Stayed 2 nights in May 2024
Response from Guest Services Coordinator on 9 May 2024
Dear Valued Guest, Thank you for being our guest at the New York Marriott Marquis and for your generous comments about our beautiful views. We are also glad that you loved our central location, comfortable accommodations, and fitness center. It was our pleasure hosting you, and we look forward to welcoming you again whenever your travels bring you back to New York City.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Marcio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with perfect location for New York
Stayed 1 night in May 2024

10/10 Excellent

Magdoline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Good service and friendly staff. This was my third time staying at this hotel
Stayed 3 nights in May 2024
Response from Guest Services Coordinator on 8 May 2024
Dear Valued Guest, Thank you for being our loyal guest at the New York Marriott Marquis and for your generous comments. We are delighted to know how much you enjoyed our refreshing accommodations and the excellent service provided by our staff. It was our pleasure hosting you, and we look forward to welcoming you again whenever your travels bring you back to New York City.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Aneela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024