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Reviews of Hotel Indigo - NYC Downtown - Wall Street, an IHG Hotel

4 out of 5
Hotel Indigo - NYC Downtown - Wall Street, an IHG Hotel
120 Water Street, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 541 out of 842 reviews" "
Rating 8 - Good. 183 out of 842 reviews" "
Rating 6 - Okay. 60 out of 842 reviews" "
Rating 4 - Poor. 34 out of 842 reviews" "
Rating 2 - Terrible. 24 out of 842 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick , easy check in as well as a clean quiet room !
Stayed 1 night in May 2024
Response from Charlie Kim on 26 May 2024
Thank you for staying with us!

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities
We love staying at this property. The staff is always so friendly.
Stayed 3 nights in May 2024
Response from Charlie Kim on 26 May 2024
Thank you for staying with us. We are so happy you enjoyed your stay and look forward to seeing you again soon!

6/10 Okay

Leiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were friendly and personable. Clean room but noisy central air fan. Space saving room design could be better for this small room (i.e. wall hanger hooks, space under bed for storage, etc.). Some items didn't work in the room assigned to us (phone, lights). Just little inconveniences that add up.
Stayed 2 nights in May 2024

8/10 Good

Lynette, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, very clean, nice staff, but most of all… Great location for the price!
Stayed 1 night in May 2024
Response from Marissa P on 22 May 2024
Thank you for your awesome review! We hope to see you again soon!

10/10 Excellent

Phyllis Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction nearby can be heard if youre trying to take an afternoon siesta. Rooms are small whiere the keurig cabinet is located, next to the closet and right uo agabust the side of the bed. I got a room with a balcony which made it a little less claustrauphobic.
Stayed 3 nights in Apr 2024
Response from Charlie Kim on 17 May 2024
Thank you for staying with us! We appreciate your feedback and hope to see you again!

10/10 Excellent

Lora A, Edina

Travelled with group
Liked: Amenities
Perfect location, wonderful staff and phenomonal breakfast! Lovely stay...
Stayed 3 nights in May 2024
Response from Charlie Kim on 17 May 2024
Thank you so much for staying with us!

6/10 Okay

Camila

Travelled with partner
Liked: Cleanliness
The hotel is located in a nice walkable area.
Stayed 1 night in May 2024
Response from Charlie Kim on 12 May 2024
Thank you for staying with us!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
AMAZING for a weekend visit Location is terrific…East River historic neighborhood …easy walk from Wall St to Little Italy to MidTown. Staff is EXTREMELY helpful and friendly Breakfast hours are perfect (7-11AM) with a delicious reasonably priced menu . Rooms are small…BUT hey …you’re in NYC..you should be seeing the sights … VERY clean and the bed is extremely comfortable. 5 star rating.
Stayed 3 nights in May 2024
Response from Charlie Kim on 11 May 2024
Thank you so much for your review. My team and I are so happy you enjoyed your stay. We hope to welcome you back soon!

10/10 Excellent

ryleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite hotel in the financial district!! 3rd time staying there in a year & a half and it’s always the most satisfying stay❤️
Stayed 4 nights in Apr 2024
Response from Marissa P on 6 May 2024
Thank you for your awesome feedback and your kind words! We hope to see you again soon!

6/10 Okay

Shannon

Travelled with family
Unfortunately, our experience was mediocre. The staff were not very friendly nor accommodating. I will not recommend this hotel to others if they are looking to visit new york city.
Stayed 3 nights in Apr 2024
Response from Charlie Kim on 11 May 2024
Thank you for choosing The Hotel Indigo! I'm so sorry to hear about your experience. I will address this with my team. Please reach out to me at your earliest convenience so that we can discuss further. Charlie KimAssistant General Manager

10/10 Excellent

Annalisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Marissa P on 30 Apr 2024
Thank you for your awesome rating! We hope to see you again soon!

10/10 Excellent

LINH

Stayed 3 nights in Apr 2024
Response from Charlie Kim on 17 May 2024
Thank you so much for staying with us!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from David Finch - General Manager on 24 Apr 2024
Thank you for staying with us!

6/10 Okay

lorna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice, clean, convenient location hotel. Great breakfasts. Would recommend. First time in NY in 10 years and surprised that the advertised rate that includes room & taxes doesn’t include a new “amenity” tax costing $200 more upon checkout - ouch!!
Stayed 4 nights in Apr 2024
Response from David Finch - General Manager on 21 Apr 2024
Thank you for staying with us, and we're glad you enjoyed your time here. Please note that the amenity fee of 34.42/night is included in the total cost as advertised on Expedia.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 2 nights in Apr 2024
Response from David Finch - General Manager on 19 Apr 2024
Thank you, and we hope to see you again soon!

10/10 Excellent

Abrar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marissa P on 20 Apr 2024
Thank you so much! We hope to see you again soon!

10/10 Excellent

Jasmine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024
Response from Marissa P on 11 Apr 2024
Thank you for your awesome feedback! We hope to see you again soon!

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Charlie Kim on 11 Apr 2024
I'm sorry the rating you gave us. I see you did not stay with us. Please note that we do charge the first night of any reservation that is not cancelled within the cancellation policy. I hope you can give us another chance!

2/10 Terrible

Konstantin

Terrible
Stayed 2 nights in Apr 2024
Response from Charlie Kim on 11 Apr 2024
I'm sorry to hear about your experience with us. Please in the future reach out to the management team so that we can rectify any issues.

10/10 Excellent

Andreina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in walls street!
Stayed 2 nights in Apr 2024
Response from David Finch - General Manager on 8 Apr 2024
Thank you - come back soon!

10/10 Excellent

leslie

Stayed 1 night in Apr 2024
Response from Charlie Kim on 28 Apr 2024
Thank you so much for staying with us!Wishing you a great day!

8/10 Good

Carol Anne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean and comfortable. The only negative would be the lighting in the room was a bit dull but that’s being overly picky. The included breakfast was well worth it.
Stayed 2 nights in Apr 2024
Response from David Finch - General Manager on 8 Apr 2024
Thank you for staying with us - your feedback is well received!

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, would definetly stay there again
Stayed 7 nights in Mar 2024
Response from Marissa P on 6 Apr 2024
Thank you so much for your awesome rating! We hope to see you again soon!

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Best!
Stayed 1 night in Mar 2024
Response from Marissa P on 25 Mar 2024
Thank you so much! We hope to host you again very soon!

10/10 Excellent

Bethany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Hotel Indigo! We liked that it was in a quieter neighborhood away from the hustle while still having easy access to the Brooklyn Bridge, the Financial District, the World Trade Center area, and the Staten Island Ferry. We also grabbed amazing NY bagels from Leo's around the corner and ate them overlooking the harbor area in the elevated acre just across the street. The rooms are small, but efficiently designed, stylish, clean, and very comfortable. The beds were very comfortable and the hotel was quiet at night. We also checked out the rooftop bar area which was fine to grab a drink with a view. Everyone at the front desk was helpful and courteous. They welcomed us with a smile and were able to hold our bags after check-out.
Stayed 2 nights in Mar 2024
Response from Charlie Kim on 15 Mar 2024
Thank you so much for staying with us! We appreciate the feedback. The hotel is located in one of the best areas of NYC. My team and I look forward to hosting you again soon!

10/10 Excellent

Raj

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Quite
Stayed 4 nights in Mar 2024
Response from Charlie Kim on 10 Mar 2024
Thank you so much for choosing the Hotel Indigo. We are happy you enjoyed your stay and look forward to your next visit!

10/10 Excellent

Raquel, CHICAGO

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Other than the construction right in front and housekeeping barging in twice without knocking, it was a nice stay. The room was clean, all the outlets worked (no charging blocks needed!). Wish we had time to check out the restaurants in the hotel.
Stayed 2 nights in Mar 2024
Response from Charlie Kim on 10 Mar 2024
Thank you Raquel for your feedback. We will address the issues your advised and hope to see you again in the near future!

10/10 Excellent

Priska

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Charlie Kim on 5 Mar 2024
Hello Priska!Thank you so much for your review. We are so happy you enjoyed your stay. Hope to welcome you back soon.

10/10 Excellent

Nicole

Stayed 1 night in Jan 2024
Response from Charlie Kim on 3 Mar 2024
Thank you so much for choosing the Hotel Indigo. We are so happy you enjoyed your stay and look forward to your next visit!

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Charlie Kim on 27 Feb 2024
Hello,Thank you for sharing your feedback. Sorry that we could not meet your expectations. Hope you can give us another chance in the future!

10/10 Excellent

Monaejah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marissa P on 24 Feb 2024
Thank you for your awesome rating! We hope to host you again soon!

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Marissa P on 24 Feb 2024
Thank you for your awesome rating! We hope to host you again soon!

10/10 Excellent

Maksym

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, friendly people
Stayed 2 nights in Feb 2024
Response from Marissa P on 20 Feb 2024
Thank you so much for your awesome feedback! We hope to see you again soon!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel, rooms are a bit small but that is expected in Manhattan. Very modern and cosy rooms
Stayed 3 nights in Nov 2023
Response from Marissa P on 20 Feb 2024
Thank you for your rating! WE hope to host you again soon!

10/10 Excellent

victoria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel , staff is friendly and very clean .
Stayed 2 nights in Feb 2024
Response from Marissa P on 20 Feb 2024
Thank you for your kind words and rating! WE hope you visit us again soon!

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Marissa P on 20 Feb 2024
Thank you so much for your awesome feedback! We hope to see you again soon!

10/10 Excellent

Erin

Stayed 4 nights in Feb 2024
Response from Marissa P on 22 Mar 2024
Thank you so much for your awesome feedback! We hope to host you again soon!

10/10 Excellent

MOHAN

Stayed 1 night in Feb 2024
Response from Marissa P on 22 Mar 2024
Thank you so much for your awesome feedback! We hope to host you again soon!

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to office. Staff super nice. Only beef was that thebwifi didnt work the first night.
Stayed 2 nights in Feb 2024
Response from Marissa P on 8 Feb 2024
Thank you for your feedback! We hope to see you again soon!

10/10 Excellent

Carlik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, Upscale
Stayed 3 nights in Feb 2024
Response from Marissa P on 8 Feb 2024
Thank you for your awesome feedback! We hope to see you again soon!

10/10 Excellent

Lorena

Stayed 1 night in Feb 2024
Response from Charlie Kim on 20 Mar 2024
Thank you Lorena for staying with us!

6/10 Okay

Adebusayo

Disliked: Cleanliness
Not cleaned, they only change bin and redo bedsheets. Didn’t replenish toilet roll, quite disappointing housekeeping for the price and star
Stayed 7 nights in Nov 2023
Response from Charlie Kim on 3 Feb 2024
Thank you for sharing your feedback. We apologize about this and will work on this for our future guests.

8/10 Good

Barbara

Business traveller
I recommend you supply proper desk chairs for the rooms. The chair was so low I couldn’t use the desk. In terms of the sound, there was a lot of loud running water sounds from other rooms. Never heard this in a hotel before.
Stayed 2 nights in Jan 2024
Response from Charlie Kim on 3 Feb 2024
Thank you for your feedback. Sorry for the inconvenience.

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Taste of old Manhattan with a fresh twist!
Great Hotel! A Classic building among classic buildings.
Stayed 1 night in Jan 2024
Response from David Finch - General Manager on 30 Jan 2024
Thank you - we think so too!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Nice
The hotel has a great value for price. It is clean, nice and well located. I would definitely recommend
Stayed 4 nights in Jan 2024
Response from Charlie Kim on 29 Jan 2024
Thank you for your wonderful comments. Hope to see you again soon!

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terry
Very nice slightly hip hotel right off Wall Street. Nice restaurant and bar that’s not over priced when you need a little something coming or going.
Stayed 1 night in Jan 2024
Response from David Finch - General Manager on 27 Jan 2024
Thank you for staying with us!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from David Finch - General Manager on 27 Jan 2024
Thank you - come back soon!

10/10 Excellent

Blythe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Charlie Kim on 23 Jan 2024
Thank you for staying with us!

8/10 Good

Daquelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Charlie Kim on 23 Jan 2024
Thank you for staying with us!

10/10 Excellent

Gisselle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Charlie Kim on 23 Jan 2024
Thank you for staying with us!