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We checked into this hotel which is described as a luxury hotel on the lower east side… far from it. The room is dark and the rugs smell old. They had fans running on the hallway. When you shower the whole bathroom floor gets wet. The microwave had a huge dent on it. Staff is friendly and lobby is nice but the rooms are terrible!
Dargis
Stayed 2 nights in May 2024
Response from Customer Service on 26 May 2024
Dargis, thank you for your feedback. We're pleased to hear you found our team members friendly and enjoyed the lobby area. Your comments about the room and amenities are taken seriously. Your experience is not what we aim to provide, and we're continually working to make improvements.
Olayemi, thank you for your fantastic rating of Holiday Inn NYC - Lower East Side. It’s wonderful to know you had such a positive experience. We’re looking forward to welcoming you back for another great stay!
Ebrahim, thank you for sharing your thoughts. Your feedback about the value and service is important to us. The team continually strives to improve, and we will use your comments to enhance our guest experience.
6/10 Okay
Veunette
7 May 2024
Liked: Cleanliness, staff & service
Veunette
Stayed 2 nights in May 2024
Response from Customer Service on 9 May 2024
Veunette, it seems you've rated your recent stay as neutral. Your feedback is valued and we would appreciate if you could provide more details about your experience. This way, we could better understand certain aspects of your stay at our establishment that may need enhancement. We hope to see you back again in the future.
Benjamin, thank you for taking the time to rate Holiday Inn NYC - Lower East Side. We're thrilled to know you had a splendid experience with us. We sincerely hope to have the opportunity to welcome you back in the future.
The front desk staff were very kind, helpful and provided me a wonderful stay!
Cristina
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Cristina, it's delightful to hear about your experience at Holiday Inn NYC - Lower East Side. We take pride in the kindness and helpfulness of our team members which contribute to wonderful stays. We are thrilled you found this to be the case. Come back soon!
Decent hotel and I’d stay here again, especially if wanting to cut costs. Considering how busy the area is, our room noise wasn’t too bad. Staff were friendly and had great dining recommendations. Our room was clean and comfortable, albeit small. Overall, happy with our stay!
Katherine
Stayed 3 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Katherine, it's wonderful to hear that you enjoyed your stay at Holiday Inn NYC - Lower East Side. We're glad the ambient noise was manageable and you found value in our team members' dining recommendations. We pride ourselves on cleanliness and comfort, even if the space may be more compact. We're thrilled you left satisfied and look forward to welcoming you back during future travels.
Karamveer, it's great to hear that you had such a wonderful experience at Holiday Inn NYC - Lower East Side. We strive to deliver excellent service to our guests, so we're thrilled your visit reflected this. We warmly invite you back for another superior stay soon.
4/10 Poor
Randi
26 Apr 2024
Disliked: Staff & service, amenities
The good - close to train, bed quite comfortable.
The bad - really noisy (hint: turn the fan from auto to on to make a white noise machine).
Had soap dish - but no soap. I asked for a soap bar and they acted like I was from a different planet. I guess that's not a thing anymore? You're supposed to step into the shower and use the body soap?
Randi
Stayed 2 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Randi, we truly appreciate your feedback. It's great to hear that our convenient location near the train and the comfort of our beds met your expectations.However, we regret to learn about your experience with the noise and lack of soap in your room. We strive to provide a serene environment and all necessary amenities to our guests. We apologize if our team members' response about the soap came across as confusing. Rest assured, we will take your comments into consideration as we continuously work to improve our services. We hope you'll consider us for your future trips to give us a chance to offer a better experience.
10/10 Excellent
Raymond
25 Apr 2024
Raymond
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 May 2024
Raymond, thank you for your positive rating of the Holiday Inn NYC - Lower East Side. The team is thrilled you enjoyed your stay and they look forward to welcoming you back soon!
Cornelius, your stellar rating of the Holiday Inn NYC - Lower East Side on Expedia brightens up our day and we're thrilled that our hospitality met your expectations. Consider us your home in the city, and we look forward to welcoming you back anytime your travels bring you to NYC.
10/10 Excellent
Trinny
13 Apr 2024
Trinny
Stayed 1 night in Jan 2024
Response from Customer Service on 4 May 2024
Thanks for the fantastic rating, Trinny!It's outstanding we could exceed your expectations during your stay at Holiday Inn NYC - Lower East Side. We're all looking forward to your next stay with us.
We’ll situated. Only a few minutes walk to little Italy and soho.
Valerie
Stayed 4 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Valerie, it's a pleasure to hear that you enjoyed your stay at Holiday Inn NYC - Lower East Side and found our location convenient for exploring Little Italy and Soho. We hope to welcome you back soon for another wonderful visit.
6/10 Okay
Justin
14 Mar 2024
Liked: Cleanliness
Justin
Stayed 5 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Thank you for taking the time to share your feedback, Justin.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.
Bruce O., thank you for your high regard for Holiday Inn NYC - Lower East Side. It pleases us to know that you found our facilities to be a great value. We're thrilled to host you again in the future.
Thank you for the perfect rating, Gabrielle!We are very pleased to hear that you had a wonderful stay at Holiday Inn NYC - Lower East Side. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!
Lindsey, thank you for choosing to stay at Holiday Inn NYC - Lower East Side. We're thrilled to hear that our team members made a positive impression during your visit. Your commendation means a lot to us, and we look forward to welcoming you back in the future.
10/10 Excellent
Gabrielle
29 Feb 2024
Gabrielle
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Gabrielle, thank you for choosing Holiday Inn NYC - Lower East Side. We're thrilled you had an excellent experience. It was a pleasure having you, and we look forward to welcoming you back.
It was quiet, close to the subway, and convenient.
Julpha
Stayed 6 nights in Feb 2024
Response from Customer Service on 29 Feb 2024
Julpha, thank you for choosing the Holiday Inn NYC - Lower East Side and sharing your thoughts. We're pleased to hear that you appreciated our prime location and tranquility. Looking forward to welcoming you back soon.
The staff let my sister get a room key without asking for an id, not even a name, she all she had to do was say that she lost the key to “her” room and they just gave her the key. That could of been some random person they let in my room and I’m extremely disappointed, I checkout the next morning and didn’t even stay there for the last day that I bought.
Cameron
Stayed 5 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
Thank you for taking the time to submit this feedback, Cameron.We are always working very hard to provide the best experiences for all of our guests. It's unfortunate to see that we could have done more for you during your stay. We will share your concerns with our team moving forward.We hope you will give us another opportunity to provide a better experience for you in the future. We look forward to that chance.
8/10 Good
Annette, Edina
27 Feb 2024
Liked: Staff & service
Great value and lots of walkable restaurants, bars, shops, and at the foot of the Manhattan Bridge. Small rooms and no pool or dining but who needs that in NYC!
Annette
Stayed 2 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Annette, it's delightful to hear you found our location at the Holiday Inn NYC - Lower East Side conveniently placed near eateries, bars, and shops. We appreciate your acknowledgement of the value we strive to provide. We acknowledge some guests might find our rooms compact and lack certain amenities. However, as you rightly pointed out, the city itself offers numerous attractions and diversions. We're looking forward to welcoming you back in the future.
Thank you for taking the time to leave us such an amazing rating, Karina!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Holiday Inn NYC - Lower East Side.
10/10 Excellent
Theresa
23 Feb 2024
Theresa
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Theresa, thank you for taking the time to rate your stay at Holiday Inn NYC - Lower East Side. We're thrilled to see you had a great experience. We look forward to welcoming you back in the future! Safe travels.
Thank you for the great rating, Dearis!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Holiday Inn NYC - Lower East Side! We hope you plan on staying with us again soon!We're looking forward to your next visit!
8/10 Good
Victor Arwin
7 Feb 2024
Very convenient for the tenement museum
Victor Arwin
Stayed 2 nights in Feb 2024
Response from Customer Service on 7 Feb 2024
Victor, it's great to hear that you found the Holiday Inn NYC - Lower East Side advantageous for your visit to the Tenement Museum. We strive to provide a location that is beneficial to our guests' needs and we're glad this aspect resonated with you. We look forward to your next stay with us.
Very easy to check in and check out. Everyone was very helpful and professional. The room and bath were very clean. Rate was very reasonable for NYC.
Linda
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Feb 2024
Linda, it's fantastic to hear about your satisfactory experience at Holiday Inn NYC - Lower East Side. We're glad you found the check-in and check-out process smooth and appreciated the helpfulness and professionalism of our team members. Your positive remarks on the cleanliness of room and bath as well as the competitive rate are highly appreciated too. We eagerly await your next visit.
10/10 Excellent
Gretchen
4 Feb 2024
Gretchen
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Thank you for the amazing rating, Gretchen!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Holiday Inn NYC - Lower East Side soon!Thanks again for leaving your feedback!
This was a nice, clean hotel but the clientele wasn't the best caliber of people. Is this place a halfway house too? I will say the check-in process was lightning-quick! Less than five minutes in all!!!!
JESSICA
Stayed 1 night in Feb 2024
Response from Customer Service on 4 Feb 2024
Jessica, we appreciate your feedback regarding your stay at Holiday Inn NYC - Lower East Side. We're glad to know you found our hotel to be clean and the check-in process efficient. We strive to cater to a diverse range of guests, ensuring everyone feels at home. Your comments are valuable and they will be taken into account to continue improving our hospitality.
Much much better than I expected. Very pleased with the stay there
Shatonna
Stayed 2 nights in Feb 2024
Response from Customer Service on 3 Feb 2024
Shatonna, it's wonderful to know that your experience at Holiday Inn NYC - Lower East Side surpassed your expectations, and you were thoroughly content with your stay. We aim to go above and beyond for our valued guests like you. We're looking forward to welcoming you back in the near future.
Elzarit, thank you for choosing the Holiday Inn NYC - Lower East Side and taking the time to rate your stay. It's wonderful to see that you had a positive experience. We're looking forward to welcoming you back in the near future!
Mariana Ines, it's heartening to hear that you appreciated the superb location of Holiday Inn NYC - Lower East Side. We're thrilled that our prime neighborhood enhanced your stay. We hope to welcome you back soon for another enjoyable stay.
Yvette, we appreciate your high praise for Holiday Inn NYC - Lower East Side! It's thrilling to hear that our rigorous cleanliness standards and convenient location stood out to you during your stay. We can't wait to welcome you back for another excellent experience.
10/10 Excellent
Saddam, Port Gibson
24 Jan 2024
it is really good
Saddam
Stayed 1 night in Jan 2024
Response from Customer Service on 24 Jan 2024
Saddam, we read with delight that your experience at Holiday Inn NYC - Lower East Side was great. Thank you for sharing this and we hope to welcome you back for another enjoyable stay in the future.
10/10 Excellent
Christine
24 Jan 2024
Christine
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Mar 2024
Christine, it's fantastic to learn that Holiday Inn NYC - Lower East Side left a positive lasting impression on you. We thank you for choosing our hotel and look forward to welcoming you back in the near future.
Dorothy, thank you for rating the Holiday Inn NYC - Lower East Side so highly. We appreciate your time to write this review, and extend offers to warmly welcome you back whenever your travels bring you to our city. Safe travels!
Ryan, we're thrilled to see your perfect review for Holiday Inn NYC - Lower East Side. Our team members are delighted to have made your visit memorable enough to receive such a rating. We look forward to your next stay at our hotel. Safe travels until then!
Thanks for the 4/5 rating, Ryan!We're happy you had such a lovely stay at Holiday Inn NYC - Lower East Side! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.
10/10 Excellent
ERWIN
20 Jan 2024
Liked: Cleanliness
ERWIN
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Thank you for the fantastic rating, Erwin!We strive to make all of our guests feel welcome and relaxed during their time at Holiday Inn NYC - Lower East Side! We can't wait to see you again soon.
The wrong room and the staff was very rude when I was asking for help also their pillow cases had stains on them
Damelle
Stayed 2 nights in Jan 2024
Response from Customer Service on 19 Jan 2024
Damelle, we regret to hear that your experience didn't align with your expectations. It's unfortunate that you encountered an issue with the room assigned and felt less than impressed by the assistance offered. We also understand the disappointment related to your bedding. We have noted your feedback and it's really important to us as it helps us improve. We appreciate your time in sharing your thoughts.
Thank you for the wonderful rating, Brittney!It's fantastic you enjoyed your time at Holiday Inn NYC - Lower East Side so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
10/10 Excellent
Dorothy
18 Jan 2024
Dorothy
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Feb 2024
Dorothy, thank you for taking the time to leave your wonderful rating for Holiday Inn NYC - Lower East Side. We are thrilled to know that your stay measured up to your expectations. We hope to welcome you back soon for another exceptional experience!
10/10 Excellent
KOMAL
Travelled with family
16 Jan 2024
KOMAL
Stayed 3 nights in Jan 2024
Response from Customer Service on 16 Jan 2024
Thanks for the outstanding rating, Komal!We're delighted your time at Holiday Inn NYC - Lower East Side was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
This hotel was great it was right off the Delancey/Essex MTA stop so the metro was supper convenient. Essex Market was also right down the street which was great. The hotel room was quiet and the front desk workers were very courteous and quick to send maintenance when we had an issue with our vent in the bathroom. Only complaint was the weird “dueling beds” as we called them - beds on opposite walls facing each other. I would stay here again.
Cierra Raquel
Stayed 2 nights in Jan 2024
Response from Customer Service on 15 Jan 2024
Cierra, it brings us joy to hear that your stay at Holiday Inn NYC - Lower East Side was enjoyable, with the convenient metro access and amenities like the Essex Market nearby as added bonuses. We're happy that our courteous team was quick to assist with your technical issue. We note your feedback about the unusual bed layout and appreciate your input. Delighted that you're considering staying with us in future!
8/10 Good
Elena
14 Jan 2024
Liked: Cleanliness, staff & service
Great location and staff. Rooms are small and outdated with a few maintenance issues but overall it’s a great value.
Elena
Stayed 2 nights in Dec 2023
Response from Customer Service on 14 Jan 2024
Elena, thank you for your feedback. We're thrilled to hear you appreciated our convenient location and dedicated team members at Holiday Inn NYC - Lower East Side. We acknowledge your observations about the size and condition of the rooms and appreciate your patience with any maintenance matters that arose. Your words reinforce our commitment to providing a value-laden experience for our guests. Looking forward to welcoming you back on your next visit to the Big Apple.
Thank you for the fantastic rating, Rodolfo!It's outstanding you had such a wonderful experience at Holiday Inn NYC - Lower East Side. We care about the satisfaction of our guests. We can't wait to see you again soon!
Fnu, thank you for choosing to stay at the Holiday Inn NYC - Lower East Side. It's delightful to hear that you found our service commendable and our accommodation immaculate. We prioritize the wellbeing of our guests, so we're glad to hear you felt safe during your stay. We appreciate your feedback and are looking forward to welcoming you back in the future.
Front desk is typical New York. Low on courtesy. Attitude is “what’re you looking at?”
Property location and upkeep is good. Room was well appointed and clean. Reasonable value for money.
Ananth
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Ananth, it's great to see you appreciated the condition and location of Holiday Inn NYC - Lower East Side, as well as the good value for money. We're also pleased to hear you found your room to be clean and well-appointed. However, it's disheartening that the reception you received wasn't to your satisfaction. We always strive to provide warm, engaging service and we'll make sure to address your feedback with our team members. We hope to have you stay with us again to provide a more complete experience.
I loved the cleanliness of this property. Very comfy and warm. I will be back.
Richard
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Richard, it's a delight to know that you found your stay at the Holiday Inn NYC - Lower East Side impeccably clean, cozy, and inviting. We eagerly await your return for another splendid experience.
Holiday Inn NYC - Lower East Side appreciates your perfect rating. We sincerely hope to have the pleasure of welcoming you back for future visits. Thank you for choosing to stay with us.