2/10 Terrible
Frances D.
23 Jul 2025
Disliked: Cleanliness, check-in, communication, location, listing accuracy
The worst booking I've ever made.The host never provided the check in information to me or VRBO. A day before check in she told VRBO she provided the info and had not. So, VRBO had to look at all our VRBO messages to determine that she had not provided the check info. She did not answer numerous calls from VRBO. Finally she texted me saying "I told you everything is fine", referring to a text sent a over week prior. Then I received numerous very long ranting rude texts. I finally blocked her from texting and told her she needed to communicate with me through VRBO and I didn't hear from her again.The day of check in I was stranded in New York City with a visiting 17-year-old Hungarian. about 2-3 hours before check in she told VRBO that I had threatened her and she wanted VRBO to cancel my booking. So, while stranded in New York, I had to send over 10 screen shots of our cellphone texts to prove that I had not threatened her. Then someone claiming to be her boyfriend texted me saying he would take care of the booking, but he never provided the check-in info. Didn't like my cell given to a stranger.VRBO booked us in the Financial District, New York which is much farther from Chelsea. I had to pay more for taxis to get to the tourist sites etc.In 24 hours I had 8 calls with VRBO lasting at least 20 minutes, some much longer.I've booked numerous apartments throughout the United States and Europe and I have never had this problem.
Frances D.
Stayed 3 nights in Jul 2025