Had a situation when I arrived, the front desk clerk could not check me in. He spoke to his supervisor who was very accommodating she handled the situation within 5 minutes. Being a former general manager in another hotel , I couldn't do a better job. This hotel is cleaner, nicer, more accommodating than some upscale hotels just a few blocks , and very reasonable and no hidden fees and surprises, and they do not charge you for a bottle of water ,lol ..Highly recommend.