10/10 Excellent
simon
20 Jun 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Walked in & was welcomed with enthusiasm, check in was quick & easy, I was given some essential information about the hotel & then a leaflet to reinforce this. It all took less than five minutes.
I had asked for a high city view room, I was in 3805 and that’s what I got, I could see the Empire State, One WTC & large parts of NJ.
It’s a good size room, very clean, good bed, good shower, room safe, comfy chair, desk chair. Nice little kitchenette with everything you need for a few days.
Overall the property was good, clean & well maintained with all the staff I met very courteous, keen to help & efficient.
I had breakfast there a couple of times, hot buffet, cereals etc. it was good but got busy & frankly was unpleasant when I went at 8am with a number of European visitors who can’t grasp the idea of polite queues.
Lifts could be busy & I waited once or twice for more than five minutes for a lift down, but that’s my experience at any decent size NY hotel.
When I booked, one of the things that caught my attention was the roof top terrace. It suggested a roof top bar area to enjoy evening views over the City & relax with others. It was a bit of a disappointment to find a somewhat cramped area with a couple of tables and half a dozen chairs. There are views but no bar.
The area around the hotel is incredibly busy but felt safe, all the subways are easily accessible from here.
A very good hotel & I would recommend it, definitely would stay here again.
simon
Stayed 7 nights in Jun 2024