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Overview of The Pontchartrain Hotel

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In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board

The Pontchartrain Hotel

4 out of 5

4.7/5 Exceptional

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationMagazine Street7 min walk
    Popular LocationLafayette Cemetery12 min walk
    Popular LocationNational World War II Museum19 min walk
    AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)20 min drive

Choose dates to view prices

About this area

New Orleans

Located in Lower Garden District neighbourhood, The Pontchartrain Hotel is connected to a railway/underground station. Notable landmarks in the area include Magazine Street and Jackson Square, and travellers wishing to experience a bit of culture can try National World War II Museum. Enjoy an event or a match at Smoothie King Center, and consider making time for Audubon Zoo—a top attraction that's not to be missed.
Popular Location

What's nearby

  • Magazine Street - 7 min walk
  • Lafayette Cemetery - 12 min walk
  • National World War II Museum - 19 min walk
  • Ernest N. Morial Convention Center - 3 min drive
  • Smoothie King Center - 4 min drive

Getting around

  • New Orleans Union Passenger Terminal - 3 min drive
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 20 min drive

Restaurants

  • Silver Whistle — 1 min walk
  • Jack Rose — 1 min walk
  • Houston's Restaurant - 3 min walk
  • Blind Pelican - 6 min walk
  • Zea - 7 min walk

About this property

The Pontchartrain Hotel

Pet-friendly hotel connected to a railway/underground station in New Orleans with 4 restaurants
Along with 4 restaurants, this smoke-free hotel has 2 bars/lounges and a fitness centre. WiFi in public areas is free. Other amenities include a coffee shop/café, valet parking and concierge services. All 106 rooms offer free WiFi, room service and TVs. Other amenities available to guests include free local calls, hairdryers and safes.
The Pontchartrain Hotel offers 106 forms of accommodation with a safe and a hairdryer. This New Orleans hotel provides complimentary wireless Internet access.

Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 39.00 per day; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–1:00 PM: USD 25 per person
  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • Room service available

Things to do

  • Fitness centre

Family friendly

  • Laundry facilities

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Spanish

Business services

  • Meeting rooms 2

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path to lift
  • Wheelchair accessible (may have limitations)

More

  • Renovated entire property – June 2016
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV/satellite channels
  • TV

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from March 1 2021 to June 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75 per pet, per stay
2 per room (up to 50 lbs/23 kg)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: USD 25 per person (approximately)
  • Valet parking fee: USD 39.00 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

Frequently asked questions

4.7
Exceptional
Rating 5 - Excellent. 670 out of 882 reviews
5 - Excellent 76%
Rating 4 - Good. 172 out of 882 reviews
4 - Good 20%
Rating 3 - Okay. 26 out of 882 reviews
3 - Okay 3%
Rating 2 - Poor. 7 out of 882 reviews
2 - Poor 1%
Rating 1 - Terrible. 7 out of 882 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.8/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard working and personable staff
Stayed 3 nights in May 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was convenient to all the things I had to do in New Orleans. Streetcar right outside.
Stayed 3 nights in May 2021

5/5 Excellent

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All wonderful!
Stayed 2 nights in May 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, historic hotel with very friendly and helpful staff.
Stayed 4 nights in Apr 2021

4/5 Good

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Location is great. Need to reserve rooftop bar before arrival if plan to access at all. Staff at rooftop bar was rude. There should not be difficulty for hotel guest gaining access to this amenity but that wasn’t possible for the 2 nights stayed by any of our 8 guests in the 4 rooms reserved. No coffee makers in room. Would stay here again but be aware if amenity reservation.
Stayed 2 nights in Apr 2021