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Overview of The Pontchartrain Hotel

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In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board

4.7/5 Exceptional

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet Friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationLafayette Cemetery12 min walk
    Popular LocationNational World War II Museum19 min walk
    Popular LocationErnest N. Morial Convention Center3 min drive
    AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)20 min drive

Choose dates to view prices

  • Room, 1 King Bed (Clio)

    5/5 guest room rating

    Room amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed (Clio)
  • Deluxe Room, 2 Queen Beds (Euterpe)

    Room amenities

    • City view
    • Sleeps 4
    • 2 Queen Beds
    More detailsDeluxe Room, 2 Queen Beds (Euterpe)
  • City Room, City View

    Room amenities

    • 30 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsCity Room, City View
  • Room, 2 Double Beds (Erato)

    Room amenities

    • Sleeps 4
    • 2 Double Beds
    More detailsRoom, 2 Double Beds (Erato)
  • Family Suite (Thalia)

    Room amenities

    • City view
    • Sleeps 4
    • 1 King Bed and 2 Single Beds
    More detailsFamily Suite (Thalia)
  • Suite, 2 Bedrooms (Melpomene)

    Room amenities

    • City view
    • Sleeps 4
    • 2 King Beds
    More detailsSuite, 2 Bedrooms (Melpomene)
  • Suite, 1 King Bed (Calliope)

    Room amenities

    • 50 sq m
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsSuite, 1 King Bed (Calliope)
  • Suite (Polyhymnia)

    Room amenities

    • City view
    • Sleeps 4
    • 2 Double Beds
    More detailsSuite (Polyhymnia)

About this area

New Orleans

Located in Lower Garden District neighbourhood, The Pontchartrain Hotel is connected to a railway/underground station. Notable landmarks in the area include Magazine Street and Jackson Square, and travellers wishing to experience a bit of culture can try National World War II Museum. Enjoy an event or a match at Smoothie King Center, and consider making time for Audubon Zoo—a top attraction that's not to be missed.
Visit our New Orleans travel guide
Popular Location

What's nearby

  • Lafayette Cemetery - 12 min walk
  • National World War II Museum - 19 min walk
  • Ernest N. Morial Convention Center - 3 min drive
  • Mardi Gras World - 4 min drive
  • Smoothie King Center - 4 min drive

Getting around

  • New Orleans Union Passenger Terminal - 3 min drive
  • AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 20 min drive

Restaurants

  • Silver Whistle — 1 min walk
  • Jack Rose — 1 min walk
  • Houston's Restaurant - 3 min walk
  • Blind Pelican - 6 min walk
  • Zea - 7 min walk

About this property

The Pontchartrain Hotel

Pet-friendly hotel connected to a railway/underground station in New Orleans with 4 restaurants
Along with 4 restaurants, this smoke-free hotel has 2 bars/lounges and a fitness centre. WiFi in public areas is free. Other amenities include a coffee shop/café, valet parking and concierge services. All 106 rooms offer free WiFi, room service and TVs. Other amenities available to guests include free local calls, hairdryers and safes.
The Pontchartrain Hotel offers 106 forms of accommodation with a safe and a hairdryer. This New Orleans hotel provides complimentary wireless Internet access.

Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of SafeStay (AHLA - USA)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 39.00 per day; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–1:00 PM: USD 25 per person
  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • Room service available

Things to do

  • Fitness centre

Family friendly

  • Dry cleaning service
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Spanish

Business services

  • 2 meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path to lift
  • Wheelchair accessible (may have limitations)

More

  • Renovated entire property – June 2016
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Climate control (heating)
  • Linens

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV/satellite channels
  • TV

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75 per pet, per stay
2 per room (up to 50 lbs/23 kg)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: USD 25 per person (approximately)
  • Valet parking fee: USD 39.00 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

Frequently asked questions

Can I cancel my reservation for free at The Pontchartrain Hotel and receive a full refund?
Yes, The Pontchartrain Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to The Pontchartrain Hotel cancellation policy on our site for more details about any exclusions or requirements.
Is The Pontchartrain Hotel pet-friendly?
Yes, The Pontchartrain Hotel allows pets (limit 2 per room) with a maximum weight of up to 23 kg per pet. There's a fee of USD 75 per pet, per stay.
How much is parking at The Pontchartrain Hotel?
Valet parking is available for USD 39.00 per day.
What time is check-in at The Pontchartrain Hotel?
Check-in is from 3:00 PM - anytime.
What time is check-out at The Pontchartrain Hotel?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Where is The Pontchartrain Hotel located?
Located in Lower Garden District, this hotel is within 1 mi (2 km) of Magazine Street, National World War II Museum and Ernest N. Morial Convention Center. Port of New Orleans and Smoothie King Center are also within 2 mi (3 km). New Orleans Union Passenger Terminal is 20 minutes by foot.
4.7
Exceptional
5 - Excellent
639
4 - Good
163
3 - Okay
24
2 - Poor
6
1 - Terrible
5

4.7/5

Cleanliness

4.8/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic hotel. The staff was amazing and very attentive. Very charming hotel to visit.
Stayed 1 night in Oct 2020

5/5 Excellent

Travelled with family, Business traveller, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great neighborhood and very beautiful hotel, the restaurant on the roof was the only downside. Door was bland and overpriced and the service was awful.
Stayed 2 nights in Sep 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibe. Navigating the pandemic well with appropriate precautions.
Stayed 1 night in Sep 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a magnificent representation of what good service and unique rooms used to look like. The staff is particularly friendly while suffering through a shortage of guests because of the pandemic. For those who drink coffee the lack of a coffee maker in the room may seem odd these days. But they more than make up for it with excellent front desk and valet service. My biggest complaint is a $39 fee to park with valet which really is outrageous even against cities of bigger size
Stayed 1 night in Aug 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Beautiful Old World atmosphere, impeccably clean. Charming and unique historical decor.
Stayed 4 nights in Aug 2020

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