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Overview of The Pontchartrain Hotel

Photo gallery

Guest reviews

4.7 / 5Exceptional
816 reviews
Guests rated this property 4.7/5 for cleanliness.

Amenities

  • Free WiFi
  • Pet Friendly
  • Air Conditioning
  • Restaurant

Map

What's nearby

Popular LocationLafayette Cemetery12 min walk
Popular LocationNational World War II Museum19 min walk
RestaurantCopeland's Cheesecake Bistro1 min walk
RestaurantIgor's Lounge and Game Room1 min walk
AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)24 min drive

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  • Room, 1 King Bed (Clio)

    5/5 guest room rating

    Room amenities

    • City view
    • Sleeps 2
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  • Deluxe Room, 2 Queen Beds (Euterpe)

    Room amenities

    • City view
    • Sleeps 4
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  • Room, 2 Double Beds (Erato)

    Room amenities

    • Sleeps 4
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  • Family Suite (Thalia)

    Room amenities

    • City view
    • Sleeps 4
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  • Suite, 1 King Bed (Calliope)

    Room amenities

    • 48 sq m
    • City view
    • Sleeps 2
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  • Suite (Polyhymnia)

    Room amenities

    • City view
    • Sleeps 4
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  • Suite, 2 Bedrooms (Melpomene)

    Room amenities

    • City view
    • Sleeps 4
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  • City Room

    Room amenities

    • 30 sq m
    • City view
    • Sleeps 3
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About this area

New Orleans

Located in Lower Garden District neighbourhood, The Pontchartrain Hotel is connected to a railway/underground station. Notable landmarks in the area include Magazine Street and Jackson Square, and travellers wishing to experience a bit of culture can try National World War II Museum. Enjoy an event or a match at Smoothie King Center, and consider making time for Audubon Zoo—a top attraction that's not to be missed.

Visit our New Orleans travel guide
Map
Popular Location

What's nearby

  • Lafayette Cemetery - 12 min walk
  • National World War II Museum - 19 min walk
  • Ernest N. Morial Convention Center - 3 min drive
  • Mardi Gras World - 4 min drive
  • Smoothie King Center - 4 min drive

Getting around

  • New Orleans Union Passenger Terminal - 3 min drive
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 24 min drive

Restaurants

  • Silver Whistle — 1 min walk
  • Jack Rose — 1 min walk
  • Copeland's Cheesecake Bistro - 1 min walk
  • Igor's Lounge and Game Room - 1 min walk
  • Trolley Stop - 1 min walk

About this property

The Pontchartrain Hotel

Pet-friendly hotel connected to a railway/underground station in New Orleans with 4 restaurants
Along with 4 restaurants, this smoke-free hotel has 2 bars/lounges and a fitness centre. WiFi in public areas is free. Other amenities include a coffee shop/café, valet parking and concierge services. All 106 rooms offer free WiFi, minibars and TVs. Guests will also find room service (during limited hours), free local calls and hairdryers.
The Pontchartrain Hotel offers 106 forms of accommodation with minibars and a safe. Guests can surf the web using complimentary wireless Internet access.
Bathrooms include complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered on a daily basis.
Recreational amenities at the hotel include a fitness centre.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Valet parking: USD 39.00 per day

Food and drink

Cooked-to-order breakfast available for a fee daily 7 AM–1:00 PM: USD 25 per person
4 restaurants and 1 coffee shop/cafe
2 bars/lounges
Room service available

Things to do

Fitness centre

Family friendly

Dry-cleaning service
Laundry facilities

Conveniences

ATM/banking services
Lift
Free newspapers in reception

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Porter
Tour/ticket assistance
Turndown service

Languages spoken

English
Spanish

Business services

2 meeting rooms

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Roll-in shower
Wheelchair-accessible path to lift
Wheelchair accessible (may have limitations)

More

Romance packages available
Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Climate control (heating)
Linens

Bathroom

Free toiletries
Hairdryer
Towels

Entertainment

TV/satellite channels
TV

Food and drink

Minibar

More

Connecting rooms available
Desk
Free local calls
Iron/ironing board
Laptop-friendly workspace
Phone
Safe
Turndown service

Policies

Check-in

Check-in between 3:00 PM and anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75 per pet, per stay
2 per room (up to 50 lb/23 kg)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

American Express
Discover
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: USD 25 per person (approximately)
  • Valet parking fee: USD 39.00 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain

Frequently asked questions

Can I cancel my reservation for free at The Pontchartrain Hotel and receive a full refund?
Yes, The Pontchartrain Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to The Pontchartrain Hotel cancellation policy on our site for more details about any exclusions or requirements.
Is The Pontchartrain Hotel pet-friendly?
Yes, The Pontchartrain Hotel allows pets (limit 2 per room) with a maximum weight of up to 23 kg per pet. There's a fee of USD 75 per pet, per stay.
How much is parking at The Pontchartrain Hotel?
Valet parking is available for USD 39.00 per day.
What time is check-in at this hotel?
Check-in is from 3:00 PM to anytime.
What time is check-out at The Pontchartrain Hotel?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Where is this property located?
Located in Lower Garden District, this hotel is within 1 mi (2 km) of Magazine Street, National World War II Museum and Ernest N. Morial Convention Center. Port of New Orleans and Smoothie King Center are also within 2 mi (3 km). New Orleans Union Passenger Terminal is 20 minutes by foot.

Guest reviews

4.7
Exceptional
5 - Excellent
621
4 - Good
161
3 - Okay
23
2 - Mediocre
6
1 - Poor
5
4.7
Cleanliness
4.8
Service and Staff
4.5
Amenities
4.6
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a wonderful stay at this beautiful, elegant hotel with amazing service. Loved having drinks on the rooftop in the afternoon, before it got too busy. My only criticism is that the beds in our Erato double were comfortable, but quite small for two people.

Stayed 3 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good upscale. Very good bar and coffee shop. Great location on St. Charles.

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great Hotel, we have loved our stay here. Would stay here again.

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked the old feel to the property and it’s perfect location. Close enough to catch the street car down to Bourbon Street, but far enough to get a good nights sleep. The front desk staff were so nice and helpful. Trent & Pherell helped us a lot! The only not so positive thing to say is for the first half of our trip the heat in the room didn’t work, we let the front desk know and they fixed it promptly. Would stay here again !

Stayed 3 nights in Feb 2020