Exterior

Reviews of Courtyard By Marriott Shelton

3 out of 5
Courtyard By Marriott Shelton
780 Bridgeport Ave, Shelton, CT

Reviews

8.6

Excellent

Rating 10 - Excellent. 505 out of 1000 reviews" "
Rating 8 - Good. 310 out of 1000 reviews" "
Rating 6 - Okay. 108 out of 1000 reviews" "
Rating 4 - Poor. 43 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

LeAndra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to many restaurant choices. Friendly and helpful staff.
Stayed 1 night in May 2024
Response from Zachary Walzer on 19 May 2024
Dear LeAndra,Thank you for your 5/5 review and your kind comments regarding our staff. We look forward to hosting you again.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and conveniently located
Stayed 1 night in May 2024
Response from Zachary on 19 May 2024
Dear Peter,I am thrilled you found our property a 5/5 experience and to be quiet and well located. We hope you will stay with us again soon.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Zachary Walzer on 19 May 2024
Dear Kristen,Thank you for the 5/5 review of our property. We hope you will stay with us again!Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

6/10 Okay

Kerri

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Zachary Walzer on 6 Apr 2024
Dear Kerri,Thank you for your review. I hope you will stay with us again and we have the opportunity to provide a 5/5 stay experience.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, well kept. Stay here whenever visiting family in the area.
Stayed 1 night in Mar 2024
Response from Zachary Walzer on 6 Apr 2024
Dear Jason,Thank you for your positive review of our hotel. I am pleased to see that you found us clean, friendly, and well-kept. We look forward to the next opportunity to host you.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

6/10 Okay

Catrina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel was good but they had a party on the 7th floor that lasted after 12pm. In my room I could hear the music playing and noise.
Stayed 1 night in Mar 2024
Response from Zachary Walzer on 6 Apr 2024
Dear Catrina,Thank you for your review. Although we cannot always control the behavior of other guests, please know that the front desk staff is always available to assist you with any guests who do not respect our noise policy.I hope that you will stay with us again.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

6/10 Okay

Kyle

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Desk clerks on checkin seemed unprepared for the job. one elevator was out, leaving only one with a high occupancy rate and many floors to serve. Long wait times.
Stayed 1 night in Mar 2024
Response from Anthony on 27 Mar 2024
Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience you experienced during your check-in and due to the elevator situation.Ensuring a smooth and efficient check-in process is a top priority for us, and we regret that you found our desk clerks unprepared. Rest assured, we will address this issue with our team to ensure that all staff members are adequately trained and equipped to provide excellent service to our guests.We also understand the frustration caused by the elevator outage, especially with our high occupancy and multiple floors to serve. Please accept our sincere apologies for the inconvenience and extended wait times you experienced as a result. Our maintenance team is working diligently to resolve the elevator issue promptly.Your feedback is valuable to us as it helps us identify areas for improvement, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.

8/10 Good

Brian

Stayed 1 night in Mar 2024
Response from Zachary Walzer on 6 Apr 2024
Dear Brian,Thank you for your review. While 4/5 is certainly a high score, I hope that you will stay with us again so that we have the opportunity to provide you with a 5/5 level of service.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

6/10 Okay

Snow

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Zachary Walzer on 13 Mar 2024
Dear Snow,Thank you for your review. I am disappointed and sorry to see that we missed the mark in meeting your expectations.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

8/10 Good

Mary Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Better heating system
Stayed 1 night in Feb 2024
Response from Zachary Walzer on 13 Mar 2024
Dear Mary Ellen,Thank you for your feedback. While 4/5 is a respectable score, I am sorry to hear that the heating system in your guestroom could have been improved. Rest assured that I will be communicating your comments to the appropriate engineering team so that we may make efforts to ensure your stay experience remains an isolated incident.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

Ricard, Morrisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anthony on 28 Mar 2024
Thank you so much for taking the time to rate your experience with us! We greatly appreciate your 5-star review and are thrilled to know that you had a positive stay.Your satisfaction is our top priority, and we always strive to provide exceptional experiences for all of our guests.We hope to have the pleasure of welcoming you back to our hotel in the future for another fantastic stay!

6/10 Okay

Jon

Travelled with family
Just the Marriott name not Marriott quality
Stayed 1 night in Feb 2024
Response from Zachary Walzer on 13 Mar 2024
Dear Jon,Thank you for your feedback about our hotel. I am sorry to hear that you found us not to align with the standards guests have come to expect and enjoy from a stay with Marriott. Rest assured that we will be taking your feedback seriously in our continuous efforts to perfect our art of hosting.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

4/10 Poor

Maria

Stayed 1 night in Jan 2024
Response from Zachary Walzer on 20 Feb 2024
Dear Maria,I am sorry to see such a low score, indicating that we did not meet your expectations.Nevertheless, I hope you will stay with us again so we have the opportunity to provide the level of service guests have come to expect from a stay with Marriott.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

Ezra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Zachary Walzer on 20 Feb 2024
Dear Ezra,Thank you for your review of our hotel. I am pleased to see that we met your expectations and you scored us a 10/10. I hope you will stay again soon.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

2/10 Terrible

Tracie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
After a long drive and day we were anxious to get into our room and relax. Unfortunately this did not happen. Our room smelled like smoke, everyone in our family immediately started to get a headache from the smell. Then we found out or toilet was broken. They could not fix it and we would have to switch rooms. After getting all of our stuff unpacked we were told we would have to switch rooms. Very inconvenient after a long day. When we got to the new room which was just down the hall from a family with small children running up and down the halls all night long. The beds were horrible and one of the feet on the bed was broken so we have to sleep at the other end of the bed, where feet normally go.
Stayed 1 night in Feb 2024
Response from Zachary Walzer on 20 Feb 2024
Dear Tracie,Thank you for your review. I am sorry to hear that your room had a smoke odor and that you were required to move due to plumbing issues, as both of these matters are below our standards.Although we cannot always predict the behavior of other guests, I am sorry to hear that other guests disturbed you. The front desk is always available to assist in the event of excessive noise after our quiet hours have started.I sincerely hope you would consider staying with us again, so we have another chance to provide the level of service guests have come to expect and deserve from a stay with Marriott.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staffing
Stayed 1 night in Feb 2024
Response from Zachary Walzer on 20 Feb 2024
Dear Mary,Thank you for your review of our property and mention of our positive staff service. I hope that you will stay with us again and we have another chance to provide excellent service.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

4/10 Poor

Aixa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Zachary Walzer on 20 Feb 2024
Dear Aixa,Thank you for taking the time to review our property. I am sorry to see that we fell short of meeting your expectations.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

Melissa, Pillager

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Close to where we were going. Good restaurants
Stayed 1 night in Feb 2024
Response from Zachary Walzer on 18 Feb 2024
Dear Melissa,Thank you for your review. I am pleased to see you found us easy to find and close to where you needed to be. I hope that you will stay with us again and enjoy more of what our hotel has to offer.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

Carolina

Stayed 1 night in Feb 2024
Response from Zachary Walzer on 18 Feb 2024
Dear Carolina,Thank you for your perfect 10 review of our property. I hope you will stay with us again soon.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

8/10 Good

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Zachary Walzer on 18 Feb 2024
Dear Marlene,Thank you for taking the time to review our property. While 8 is certainly a high score, I am disappointed to see that we did not provide a prefect 10/10 stay experience for you.I hope that you will stay again and allow us another chance to impress you.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
amazing
Stayed 1 night in Feb 2024
Response from Zachary Walzer on 7 Feb 2024
Dear anthony,Thank you for your "amazing" review of our property. We are thrilled that you found us an amazing 10/10 and hope you will stay with us again soon.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Friendly clean and lots of shopping close by.
Stayed 2 nights in Feb 2024
Response from Zachary Walzer on 7 Feb 2024
Dear Karin,We appreciate you writing a review to let everyone know that you think we are a great place to stay.We enjoyed hosting you and hope you will return soon.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
It was well located and safe.
Stayed 1 night in Jan 2024
Response from Zachary Walzer on 7 Feb 2024
Dear Michael,Thank you for taking the time to review our property. I am delighted that you found our located to be safe, as safety sets the stage for a successful stay.We hope to see you again soon.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

Rimark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Lugar fantástico, experiência top . Recomendo este lugar.
Stayed 1 night in Jan 2024
Response from Zachary Walzer on 7 Feb 2024
Dear Rimark,Thank you for your enthusiastic review of our hotel. I am glad to see you found our location fantastic and would recommend us to others.We also hope you stay again!Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

8/10 Good

Tanya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Jan 2024
Response from Zachary Walzer on 7 Feb 2024
Dear Tanya,Thank you for your review of our property. While 4/5 is not a bad score at all, we aim to provide perfect 5/5 service, and hope that you will stay with us again so we have another chance to impress you.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

8/10 Good

Shantelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2024
Response from Zachary Walzer on 7 Feb 2024
Dear Shantelle,Thank you for taking the time to review our property. We enjoyed hosting you.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Zachary Walzer on 7 Feb 2024
Dear Dan,Thank you for your 10/10 review of our hotel. We enjoyed hosting you.Sincerely,Zachary WalzerOperations Manager

10/10 Excellent

Queen, Mankato

Travelled with partner
Liked: Amenities
Definitely going back here 10/10 💯
Stayed 3 nights in Jan 2024
Response from Zachary Walzer on 25 Jan 2024
Dear Queen,Thank you for your enthusiastic review of our property! I am delighted that you enjoyed your stay and scored us a perfect 10/10.I hope you do plan on staying again, as it would be our pleasure to host you.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

Ricard, Morrisville

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Zachary Walzer on 25 Jan 2024
Dear Ricard,Thank you for your positive review of our hotel. I hope you will stay with us again so we may have another chance to provide a 5/5 experience.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

Ricard, Morrisville

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Zachary Walzer on 14 Jan 2024
Dear Ricard,Thank you for your 5/5 review of our hotel. We hope to host you again soon!Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed
Stayed 1 night in Dec 2023
Response from Zachary Walzer on 7 Feb 2024
Dear Justin,I am delighted to see a 5/5 score of our hotel, and that you enjoyed the comfort of your bed.I hope you will stay with us again.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

6/10 Okay

Marguerite

Travelled with family
Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Zachary Walzer on 14 Jan 2024
Dear Marguerite,Thank you for taking the time to review our property. I am disappointed to see that you only found our hotel to be a 3/5 experience.I hope we can host you again to provide a perfect 5/5 stay.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Zachary Walzer on 29 Dec 2023
Dear Diane,Thank you for your 10 out of 10 review of our property.I hope you will stay with us again soon.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

Darryl

Stayed 4 nights in Dec 2023
Response from Zachary Walzer on 25 Jan 2024
Dear Darryl,Thank you for your review. I am delighted to see that you enjoyed your stay with us.I hope you will stay with us again. It would be our pleasure to host you.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

8/10 Good

LORRAINE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
We had a great stay! Everything was clean and comfortable. The bartender Amber was super-friendly and amazing! We had a great time playing music there. Thank you.
Stayed 2 nights in Dec 2023
Response from Zachary Walzer on 27 Dec 2023
Dear Lorraine,Thank you for taking the time to review our property and especially for providing praise for our team, particularly Amber at our Bistro and bar.I will be sure to communicate these comments to her so that she can properly recognized for a job well done.I hope you will stay with us again so that we have another opportunity to provide an excellent stay.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

Maysoon

Stayed 1 night in Dec 2023
Response from Zachary Walzer on 27 Dec 2023
Dear Maysoon,Thank you for your high score of our hotel.We hope you will stay with us again.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

Shoora

Travelled with partner
Liked: Property conditions & facilities
Very good
Stayed 1 night in Dec 2023
Response from Zachary Walzer on 25 Dec 2023
Dear Shoora,Thank you for your review. I am glad to see you enjoyed your stay and rated us a 5/5!We hope to host you again soon.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

4/10 Poor

Timothy, New York

Disliked: Cleanliness
I had a junior suite. Room had strange layout, lighting was a harsh white, but even with all lights on, the room was very dark. Carpet was dirty and countertops were not clean either. Wall/ceiling behind the headboard were stained by splat marks from...male bodily fluids. Toilet seat was very loose and kept shifting around, specks of dried urine when seat was lifted. Clearly not cleaned since last guest. Breakfast area branded by Starbucks was also dirty, and french toast was hard and barely warm, the strawberries were still frozen all the way through.
Stayed 1 night in Dec 2023
Response from Zachary Walzer on 18 Dec 2023
Dear Timothy,Thank you for your review of our property. I am disappointed to here that we fell short of meeting your expectations.Rest assured that I will personally be inspecting your guest room to determine what we can improve to ensure your stay experience remains an isolated incident. I will also be communicating your comments with our housekeeping and food and beverage leadership so that they are aware of your experience and can make improvements.I apologize that we fell short of meeting your expectations, but hope that you will stay with us again so we can provide a more positively memorable stay.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

Kalima

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience.
Stayed 1 night in Dec 2023
Response from Zachary Walzer on 18 Dec 2023
Dear Kalima,Thank you for your positive review of our property. I am delighted to see that you had a great overall experience.I hope you will stay with us again so that we may have the opportunity to provide excellent service again.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

8/10 Good

L

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Zachary Walzer on 18 Dec 2023
Dear L,Thank you for taking the time to review our property. While 4/5 is certainly a high score, I am sorry we did not provide a 5/5 experience for you.I hope you will stay with us again so that we have the opportunity to provide a 5/5 experience.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

Marsha

Stayed 1 night in Dec 2023
Response from Courtyard Shelton on 16 Dec 2023
Dear Marsha,Thank you for your perfect-score review of our property. We hope to host you again soon.Sincerely,Zachary WalzerOperations Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coffee never replaced
Stayed 2 nights in Dec 2023
Response from Zachary Walzer on 11 Dec 2023
Dear Anonymous,Thank you for your review of our property. While 8 out of 10 is certainly a high score, I am sorry to hear that your coffee was never replaced and that this kept us from scoring a perfect 10.Rest assured I will be bringing this comment to our housekeeping team so that we may take steps to ensure your stay experience remains an isolated incident.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Zachary Walzer on 11 Dec 2023
Dear David,I am delighted to see you found your stay worthy of a perfect 5 out of 5 score. I hope you will stay with us again soon!Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

Maria

Stayed 1 night in Dec 2023
Response from Zachary Walzer on 11 Dec 2023
Dear Maria,Thank you for your positive review. I am glad to see you enjoyed your stay!I hope you will stay with us again.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Zachary Walzer on 11 Dec 2023
Dear Karin,Thank you for your 5 out of 5 review of our property! We are glad you enjoyed your stay.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a relaxing night at the Marriott, it was clean, comfortable and relaxing I would definitely stay again
Stayed 1 night in Nov 2023
Response from Zachary Walzer on 2 Dec 2023
Dear guest,Thank you for your review of our hotel. While I am delighted to see such positive comments about our hotel, I am disappointed that we only achieved an 8/10 on your survey, as this would make it seem that we missed meeting your expectations in some way.I hope that you will stay with us again so that we have the opportunity to improve and achieve a 10/10 survey.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

Kennly

Travelled with partner
Liked: Staff & service
.
Stayed 1 night in Nov 2023
Response from Zachary Walzer on 30 Nov 2023
Dear Kennly,Thank you for your review. I am delighted to see that you found us a perfect 5/5! I hope that you will stay with us again.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

Nubia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, excellent attention, clean, convenient
Stayed 1 night in Nov 2023
Response from Zachary Walzer on 30 Nov 2023
Dear Nubia,I am delighted to see such a high score and positive comments about our property. We strive to provide excellent hospitality and I am pleased to see that we met our goal. I hope that you will stay with us again so that we may have another opportunity to host you.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

8/10 Good

Jeffrey

Travelled with family
Liked: Staff & service, amenities
Property was ok but it was not as clean as I would have liked. Looks to be a high-traffic location in need to an update.
Stayed 1 night in Nov 2023
Response from Zachary Walzer on 30 Nov 2023
Dear Jeffrey,Thank you for taking the time to review our property. While 4/5 is a high score, I am disappointed to hear that we could have met your expectations better in cleanliness. Rest assured I will be sharing your comments with our housekeeping team so that we can take efforts to ensure your experience remains an isolated incident.Sincerely,Zachary WalzerOperations ManagerCourtyard Shelton

10/10 Excellent

Diana Maria Rodriguez

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Anthony on 21 Nov 2023
Thank you for the 5-star rating on Expedia. We look forward to accommodating your future travels to the Shelton area..