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Reviews of Vivo Living New Braunfels North

2 out of 5
Vivo Living New Braunfels North
1533 Ih-35 North, New Braunfels, TX

Reviews

7.0

Good

Rating 10 - Excellent. 129 out of 539 reviews" "
Rating 8 - Good. 158 out of 539 reviews" "
Rating 6 - Okay. 123 out of 539 reviews" "
Rating 4 - Poor. 68 out of 539 reviews" "
Rating 2 - Terrible. 61 out of 539 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Debra, Tye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Cruz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and modern
Stayed 1 night in Nov 2021
Response from Mike on 16 Nov 2021
Awesome! Thank you for your feedback. Hoping to serve you again.

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

Michele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Mike on 8 Nov 2021
Thank you for your business, and your feedback. We hope to serve you again.

6/10 Okay

David

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Fair
Breakfast bar was empty when we went to breakfast at 8:00 am. Only a small amount of cereal. No waffle mix and no coffee. Juice machine was out of order. No fruit. Ice machine on our floor was out of order also.
Stayed 1 night in Aug 2021
Response from Lisa on 11 Sept 2021
We would like to sincerely apologize for the inconvenience that we may have caused you during your stay with us. We realize that our services were not up to the mark and we could have done better.

8/10 Good

paula

Stayed 1 night in Jul 2021
Response from Lisa on 16 Sept 2021
We apologize for any issue's you may have had during your stay.

4/10 Poor

Verified traveller

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The tub had mold around the sides The tile in the bathroom was cracked The wash basin was cracked The door did not fit properly-could see through the crack in the door No Kleenex was found in the room The hall from the pool to the elevator was constantly wet
Stayed 1 night in Jul 2021
Response from Lisa on 11 Sept 2021
we would like to apologize for the inconvenience during your stay with us. We could have done better.

8/10 Good

Brenda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The rooms AC wouldn't cool the room. The shower had mold and hair in it. For 3 people staying in the room we were only provided 2 bath towels. My family were unable to swim in the pool,a group were drinking,playing loud music and throwing a Frisbee around.
Stayed 2 nights in Jul 2021
Response from Lisa on 11 Sept 2021
We do apologize for the trouble you had during your stay with us. We could have done better at serving you.

10/10 Excellent

rosario

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
It’s close to the river
Stayed 1 night in Jul 2021
Response from Lisa on 11 Sept 2021
Thank you for staying with us and hope to see you again soon.

4/10 Poor

Jennifer

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

4/10 Poor

Lindsey

Disliked: Room comfort
Disappointing stay
Room was clean overall, though a stain on the comforter. Common areas had not been vacuumed in a while. Doors to rooms are loose and make a lot of noise when opened and closed. Bed was very uncomfortable and AC unit did not cool the room well. Lots of noise from the highway and hallway.
Stayed 1 night in Jul 2021
Response from Lisa on 11 Sept 2021
We would like to apologize to you for the inconvenience that we may have caused during your stay with us. We could have done better in serving you.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The lady who checked us in wasn’t to friendly.
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Not a nice hotel. Looks way better in pictures. I would not recommend this hotel.
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a rip off. 700 bucks for two days. Staff, service, cleanliness is all awful. Never again!!
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient to Gruene Hall.
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This really needs some help, pictures are so deceiving. The walls are so thin, hallways are hot and rooms had a musty smell. I personally DO NOT recommend this place.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room they gave us, the door was unlocked and no key was needed to enter. The room was by a rear entry, that was propped open by a rock. The 2nd room had electrical issues and the a/c was not working. The 3rd room only had one king bed and i paid for two queens. The 4th room, which we ended up staying in, was hot upon entry and tool a while to cool down. It did finally cool down enough to want a blanket, which the room did not have. There was a top sheet and thin decorative throw. The shower did not have a curtain. At check out at 9 AM, there was no staff available for the grab and go breakfast, which was the only option as they did not have their breakfast area setup. I would not recommend this place to anyone.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy
Stayed 1 night in May 2021

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was pleasant, lot of noise from highway but to be expected, I guess, as on feeder road of an interstate highway.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to place.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Stayed 1 night in Mar 2021

2/10 Terrible

Temeka

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shut it down!
The refrigerator was broken, asked for another one, that one too was broken/leaking. The table had a broken leg but you could tell someone tried to piece it back together as if it wasn't. The chair that goes to the table was also broken and wouldn't sit upright. The pillows were filthy, had to get those changed out. The sink was dirty, even the Kleenex box was filthy with brown stains on it. The towels were dirty with red stains all over them. No iron. It was ridiculous!! Spoke with the manager the next day and she stated she knew about the table but wondered where they get the extra fridge from...insane. She also stated that was a last minute room and they had some type of leak and other issues. My question is why would you rent that room out? This ruined my son's birthday. The next day we were out of there. This was a last minute booking and all the hotels in my price range were completely booked. This Quality Inn makes all the Quality Inns look bad.
Table
Kleenex box
Towel
The replacement
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was in poor condition. Water not running through the faucets. Pick any of the other neighboring hotels, NOT this one
Stayed 1 night in Mar 2021

2/10 Terrible

Aurelio

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad we experience.
The bathtub was not good at all. Mildewy arround it and the handle was off the wall. We had a sleep couch with dirty stain sheets. We requested towels and they were dirty as well.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the biggest waste of money. The sheets and blankets were dirty. The beds were made but all had nastiness on them. Not just old washed stains. It looked like fresh maybe food stains? Hopefully not feces. Pubic hairs in the bath tub. Pillows and pillow cases had stains on them as well. No continental breakfast like advertised. The pool and hot tub were open. But the hot tub didn’t work. There were soda machines on each floor. None of them worked. They took your money but didn’t dispense drinks. It was horrible.
Stayed 1 night in Mar 2021

2/10 Terrible

SYLVIA

Disliked: Cleanliness, staff & service, property conditions & facilities
ad experience
The room was not clean when it was giving to us , sheets were stained dirty , supposedly it was a non-smoking room the odor in the room was bad like cigarette, we had a whirlpool in the room not nice at all, we were told breakfast was served from 6 to 9 , went early for breakfast nothing was served
Stayed 2 nights in Mar 2021
Response from Front Desk Staff on 15 Mar 2021
We do apologize for any issue's you may have had with your stay.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities
The room was barely cleaned and the bathroom was falling apart and appeared to be molding. There was also a yellow toenail (yes someone else’s) laying on the carpet by the bed. Overall wouldn’t recommend, we stayed there because there was no power or water in Austin and it was the only hotel available.
Stayed 1 night in Feb 2021
Response from Front Desk Staff on 15 Mar 2021
We apologize for any issue's during your stay.

2/10 Terrible

Kenneth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this place. No breafast or usable pool.
We booked a place for the pool and free breakfast, the pool had a sign on the door that read closed and we were told they didn't serve breakfast, although they advertise free breakfast buffet, also had a hot tub that was out of order as well as the ice and soda machine located on the floor our room was on, so we decided to not stay there.
Stayed 1 night in Jan 2021
Response from Lisa D on 18 Jan 2021
We do apologize for any issues you had during your stay. There are 2 other ice machine's and soda machine's on each floor. Breakfast is out due to Covid and should be backup in March.

8/10 Good

Beatriz, El paso

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA
Stayed 2 nights in Dec 2020
Response from Lisa D on 4 Jan 2021
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a big room. The location is convenient. There is a turn down device after your ✔️ in.
Stayed 1 night in Dec 2020
Response from Lisa D on 28 Dec 2020
Thank you for your kind comments.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star stay!
Excellent hotel for the price! Room was very clean and beds were comfortable. Staff was very friendly and accommodating. Very happy and satisfied wirh our stay here. We will be staying at this hotel from now on as we make monthly trips to San Antonio from Missouri.
Stayed 1 night in Dec 2020
Response from Lisa D on 28 Dec 2020
Thank you for your kind words and can't wait to see you again soon.

6/10 Okay

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Ask first...
Everything was great up until checkout. I chose the pay at hotel option so I could pay in cash but the girl at the counter ran my card without even asking... Ruined most of my day. Other than that, not bad at all...
Stayed 2 nights in Dec 2020
Response from Lisa D on 16 Dec 2020
We would like to apologize for the inconvenience you may have experienced during your stay with us and hope you give us another chance.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Front Desk Staff on 16 Dec 2020
Thank you

2/10 Terrible

Adrian

Disliked: Cleanliness, staff & service, property conditions & facilities
Had to Dumpster Dive for Belongings Left in Room
Upon checking out I forgot a nitric oxide booster I use for working out and to help regulate my high blood pressure. I called the hotel and spoke to an employee who said she would contact the GM and call me back. When she called me back she stated the GM told her the items had been thrown in the trash and it was policy anything with out a prescription label and/or open was to be thrown away. I explained there were three canisters. One was open and two were not, and all were in the original shipping box. The employee who I spoke to apologized multiple times and stated the GM said I was welcome to attempt to find the items in their dumpster. I pulled multiple bags of trash out and did indeed find the original box the items were shipped in. The open canister was in it and the two unopened were missing. I walked into the hotel to speak with the employee who I had spoke with over the phone. She then called the housekeeper on staff that morning. After about 10 minutes it was discovered the GM had discarded the box and taken the unopened canisters home with her. The employee then called the GM back and asked her to bring them back. The employee stated she worked at another hotel and at that location it was policy to keep anything left behind for 30 days. She apologized multiple times for my belongings being taken. This was very unprofessional for a person in a managerial position.
Stayed 1 night in Nov 2020
Response from Front Desk Staff on 3 Dec 2020
We apologize for any issues you may have had.

8/10 Good

Andres

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2020
Response from Front Desk Staff on 16 Dec 2020
Thank you

8/10 Good

Javier J.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Lisa D on 16 Dec 2020
Thank you

2/10 Terrible

ADRIAN

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2020
Response from Lisa D on 16 Dec 2020
Sorry for any issue's you may have had.

2/10 Terrible

Adrian

Stayed 1 night in Nov 2020
Response from Lisa D on 16 Dec 2020
Sorry for any issue's you may have had.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy stay
Our stay was nice and comfortable. Bed was big and comfy. Room was huge and clean. Smelled like they just remodeled it. The front staff (2 different ladies assisted me for check in and check out) didn’t wear masks which was concerning.
Stayed 1 night in Nov 2020
Response from Lisa D on 16 Dec 2020
Thank you for your kind words and hope to see you again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Good Stay for a Fair Price
The Hotel stay was good, it could have been cleaner in areas such as the Luggage carts and the bathroom. Most hotel staff was friendly with the exception of the Morning Desk staff. They were rude
Stayed 2 nights in Sep 2020
Response from Front Desk Staff on 29 Sept 2020
We do apologize for any inconvenience you may have experience during your stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
they did not have the breakfast bar open nor the pool. Wish they would've said that in the website
Stayed 1 night in Sep 2020
Response from Front Desk Staff on 29 Sept 2020
We do apologize for any trouble during your stay.