Beach Hotels & Resorts in Neu Gaarz

"It was a nice big apartment . We thought we had connecting rooms and one shared bath, but not to be . 2 separate rooms and a community bath with showers. Overall clean and quiet and good access to transportation to Cruise terminal in Warnemunde. "

"Das Hotel ist geschmackvoll eingerichtet und bietet ein gutes Frühstück in einem sehr schönen Raum. Unser Standardzimmer war sehr klein und unter dem Dach und meines Erachtens dem Preis nicht angemessen. Außerdem lag es direkt neben dem Auzug, der beim Anfahren und Halten einen mörderischen Krach produziert, sodass wir davon geweckt wurden. So sind wir gegen Aufpreis in ein deutlich größeres Zimmer im hinteren Gebäude umgezogen. Dies war ein schöner Raum, aber leider waren auch hier die Betten hart."

"Staff was very helpful and courteous."

"The hotel provided instructions for late arrival (if after 10:00 pm). I arrived at 9:05pm and the hotel was locked up and the late arrive instructions were useless (no code box as described), they would not answer my calls. I could not enter and it and was below freezing. I had to find another hotel with rooms open by foot. The next day the hotel manager would not accept responsibility and said the hotel registration closes at 8:30 - despite the letter I received the previous day clearly indicating 10:00. She would not offer a refund for my prepaid booking - despite it costing me $$$ to sleep elsewhere. If you are looking to book here - DON"T go to the Neptun - it is wonderful. RUN RUN AWAY from these unreasonable and dishonest hosts. "