All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great accomodation, great location and great dinning. The bar and restaurant staff were all lovely. One gripe is the parking. Not enough for all guests and if you want a guaranteed parking space you have to pay $15.
Lee
Stayed 2 nights in Apr 2024
Response from Elesha on 6 May 2024
Hi Lee Thank you for your review. We are thrilled to hear you enjoyed the great location and meals in our restaurant We look forward to your next visit
10/10 Excellent
Jennifer
Travelled with partner
25 Apr 2024
Liked: Amenities
Nice stay clean and well located
Jennifer
Stayed 2 nights in Apr 2024
Response from Elesha on 6 May 2024
Hi Thank you for your review. We are happy to hear you had a nice stay wit us and enjoyed the handy location We look forward to your next visit
Loved its location, which is just a few mins walk from the eateries and shops. Our room was at the end of the hall and facing the river so it was nice and quiet.
Parking spaces are adequate.
Staff has been helpful but would be even better if they were more enthusiastic.
Ka Yu
Stayed 2 nights in Apr 2024
Response from Elesha on 5 May 2024
Hi Thank you for your review. We are pleased to hear you loved the central location and Riverfront views We will be sure to pass on your feedback We look forward to your next visit
Perfect setting for a surprise birthday party. Loved the shower pressure and the spa bath. The velvet chairs are lovely to sit in and the choice of indoor and outdoor setting fitted our needs perfectly.
Pat
Stayed 1 night in Apr 2024
Response from Elesha on 4 May 2024
Hi PatThank you for your review we are pleased you enjoyed your stay with us and the amenities in the room We look forward to welcoming you back soon
Liked everything. Staff were so friendly, place was clean, beautiful food in restaurant, great decor!
Steve
Stayed 1 night in Apr 2024
Response from Elesha on 4 May 2024
Hi SteveThank you for your 5/5 review We are thrilled to hear you enjoyed everything during your stay and the service. we look forward to your next visit
Dining while watching the river and delicious food
Nathan and Heather
Stayed 1 night in Mar 2024
Response from Elesha on 10 Mar 2024
Hi Nathan and Heather Thank you for your review. We are pleased to hear you enjoyed dining in the restaurant and the river view.We hope to welcome you back soon
Close to town....wonderful restaurant on site....friendly staff...spacious room
Mark
Stayed 3 nights in Feb 2024
Response from Elesha on 10 Mar 2024
Good morning Mark Thank you for your review. We are pleased top hear you enjoyed the location and our restaurant. We will be sure to pass your feedback on to our team.
Everything was perfect ,great to be able to walk around the area easily.
Gerry
Stayed 3 nights in Feb 2024
Response from Elesha on 3 Mar 2024
Good morning JerryThank you for your review. We are pleased you enjoyed the location and had a great stay. We look forward to your next visit
10/10 Excellent
Susan
Travelled with partner
17 Feb 2024
Liked: Cleanliness, staff & service, amenities
Very convenient and good hotel with a bar on the river. Only downside is that there is no lift to take your bags upstairs.
Susan
Stayed 1 night in Feb 2024
Response from Elesha on 3 Mar 2024
Good morning Susan Thank you for your review.We are pleased you enjoyed the convenience of our location. We are always ore than happy to take your luggage upstairs for you Many thanks
Good morning Thank you for your review. We are happy to hear you enjoyed the artwork and decor. We look forward to welcoming you back in the near future
Good morning Thank you for your review. We are pleased you enjoyed the location, we look forward to your next visit
8/10 Good
Elizabeth
Travelled with partner
12 Feb 2024
Great location, walk to town Centre stores, eateries. Lovely restaurant, great food
Elizabeth
Stayed 2 nights in Feb 2024
Response from Elesha on 3 Mar 2024
Good morning Elizabeth Thank you for your review. We are pleased you enjoyed the handy location and our on-site restaurant. We look forward to your next visit.
Every thing about the hotel was great except our experience with breakfast. We were told fhat that a large group had just left and that the kitchen was now "busy" that the pnly thing available to us was the "cold continental breakfast" that would have been fine except that the items had not been replentished after the large group had left and that because the kitchen was "busy" there would be no replentishment even though there was an hour and a half left on the breakfast schedule.With the minimal selection of items we, and others, were charged the full breakfast . Such a disappointment for an otherwise lovely llace.
Joseph
Stayed 1 night in Feb 2024
Response from Elesha on 27 Feb 2024
Hi Joseph Thank you for your review. We only do a buffet breakfast for groups staying in-house. If the buffet is running when dinners come in they have the option of the buffet otherwise we have a full breakfast menu which is what we advertise to our guests.
The hotel was in a pretty good location. It did take us awhile to find a coffee shop the first morning. The dining room was good and the entire staff was excellent. My only complaint was that there wasn't enough parking spots available. That being said, we didn't pay for parking!
Laura
Stayed 3 nights in Jan 2024
Response from Elesha on 4 Feb 2024
Hi LauraThank you for your review. We are pleased you enjoyed the location. There are lots of local coffee shops around, please don't hesitate to ask our team for suggestions next time! We look forward to your next visite
Everything thing was excellent except they moved our room midday while we were out and about— even though we had told them we had booked the nights separately but expected to to stay in the same room, per instructions from the second booking company.
Mark
Stayed 1 night in Jan 2024
Response from Elesha on 21 Jan 2024
Hi Mark Thank you for your feedback. We were unaware that you had two separate bookings until you checked in. We advised it wasn't possible to stay in the same room on check-in as we had maintenance priorities booked for the following day. We would have kept you in the same room if it was possible
Clean, good location, and friendly staff. Room wasn’t set up for three, yet the foldaway was placed in our room (which blocked access to the outside sliding doors). I feel the website should be updated to show the river is mud filled, which would have stopped us from paying extra money for a river view.
Michael
Stayed 2 nights in Dec 2023
Response from Elesha on 15 Jan 2024
Good afternoon Michael We are pleased you enjoyed the handy location and received good service The booking was made for 3, there is only a super king bed in the room which is stated on the room type, if an extra person is added then we use a rollaway or sofa bed to accommodate the 3rd person. I am unsure if it rained during the time you stayed as the river is not normally muddy. Thank you for your feedback. We hope to welcome you back in the near future
Hi Keith Thank you for your review. We are pleased you enjoyed the location We look forward to welcoming you back in the near future
6/10 Okay
Rochelle
Travelled with partner
1 Jan 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff were very helpful and lovely but it’s only downfall are the walls were paper thin I had to listen to my neighbours get freaky next door all night and morning. You can hear EVERYTHING through the walls. Which made my stay not so enjoyable.
Rochelle
Stayed 1 night in Dec 2023
Response from Elesha on 15 Jan 2024
Hi RochelleThank you for your review. We are pleased you received great service. Very sorry to hear you got disrupted by another guest.
A great location, clean, quiet and unique rooms. It's close to good food, has a good restaurant, close to buses and public transport and had just the right amount of funky/chic - really had a good couple days there!
Robert
Stayed 2 nights in Dec 2023
Response from Elesha on 24 Dec 2023
Good afternoon Robert Thank you for your review. We are pleased you enjoyed your stay with us and enjoyed the location and food We hope to welcome you back soon
They could not keep track of the reservations, once threatening to cancel an Expedia booking that I made months ago.
The hotel is nice, walk up to room, good location, but not well organized.
Peter
Stayed 2 nights in Dec 2023
Response from Many thanks Elesha on 24 Dec 2023
Good afternoon Peter We are pleased you enjoyed the handy location and Hotel. I am unsure what your feedback is in regards to. We only advise there may be a cancellation if we can't get a hold of you and haven't received payment
Enjoyed our stay, it was nice being on the river. Staff in all areas were fantastic. Even the night porter who called at 1:46am to let us know the headlights were still on😂
Fiona
Stayed 2 nights in Dec 2023
Response from Elesha on 24 Dec 2023
Hi Fiona Thank you for your 5/5 review. We are pleased you enjoyed your stay and happy our night porter let you know before you got a flat battery! We hope to welcome you back in the near future
Very good all round except very noisy basin taps and poor soundproofing between rooms, you can your neighbour's toilet noises!
Steve
Stayed 1 night in Dec 2023
Response from Elesha on 24 Dec 2023
Good afternoon Steve Thank you for your review. We are pleased you enjoyed your stay with us Thank you for your feedback, we will have a look into this Many thanks
6/10 Okay
Peter
7 Dec 2023
Peter
Stayed 2 nights in Dec 2023
Response from Elesha on 15 Jan 2024
Hi Peter Thank you for your review.
8/10 Good
Kaz
6 Dec 2023
Kaz
Stayed 1 night in Dec 2023
Response from Elesha on 24 Dec 2023
Hi Kaz Thank you for your review. We hope to welcome you back in the near future
The staff is so nice and helpful. The afternoon happy hour on the patio is a wonderful way to relax from a busy day and the food at the restaurant is amazing. The staff in the restaurant is also excellent.
A great place to stay for sure!
Roch
Stayed 3 nights in Nov 2023
Response from Tides Hotel on 6 Dec 2023
Thank you for your feedback.
10/10 Excellent
Diane
8 Nov 2023
Liked: Cleanliness
Diane
Stayed 1 night in Nov 2023
Response from Elesha on 11 Nov 2023
Hi Diane Thank you for your review We hope to welcome you back soon
10/10 Excellent
Anna
7 Nov 2023
Anna
Stayed 2 nights in Nov 2023
Response from Tides Hotel on 6 Dec 2023
Thank you for your feedback.
6/10 Okay
Sione
27 Oct 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good place for holiday 👌
Sione
Stayed 3 nights in Oct 2023
Response from Elesha on 29 Oct 2023
Hi SioneThank you for your feedback. We are pleased you had a good holiday and enjoyed your stay with us
The room was very colourful and well appointed. Nice comfy bed and great shower pressure.
Kathryn
Stayed 1 night in Oct 2023
Response from Elesha on 29 Oct 2023
Hi Kathryn Thank you for your review. We are pleased you liked the hotel decor and had a comfortable stay with us. We hope to welcome you back in the near future