Nelly Bay Holidays from NZ$1,926

Was so handy and close to location. Staff were very helpful. Bus picked up for festival. Door of cabin was a bit tricky to unlock.

The location was great . The bed was the worst bed I have ever slept on avoid level 2 room 8 . It was as hard as a rock , perhaps reception could have mattress toppers on hand should you need it which would have made all the difference from a good stay to a great stay .

Unaware that an event had sold out literally every single room in the city of Townsville, I had to pay $1000 for the night. Now I understand supply and demand but it was simply unethical to charge anybody for such a terribly maintained room. The bed was missing a leg which made it tip up and wobble constantly (impossible for previous cleaners not to notice so no excuse for it to be like that) a toilet that whistled the entire night as it leaked faster than the cistern could fill. Had to manually fill the cistern with cups of water from the sink to be able to flush. When I checked in the staff were quite pleasant but repeated several times that this was literally their last room so once I discovered these problems I knew there was no point complaining because there would be nothing they could do. I would have slept in my car but had my child with me so accepted that $1000 was the price I had to pay for his safety. Honestly, I wouldn’t pay even $100 to stay there and if I knew what it was like first I probably would have chosen to sleep in my car with my child after all. Extremely disappointed.