Standard Room, 2 Double Beds, Non Smoking
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Reviews of Relax Inn

2 out of 5
Relax Inn
4852 South Lee Hwy, Natural Bridge, VA

Reviews

6.2
Rating 10 - Excellent. 21 out of 89 reviews" "
Rating 8 - Good. 17 out of 89 reviews" "
Rating 6 - Okay. 15 out of 89 reviews" "
Rating 4 - Poor. 14 out of 89 reviews" "
Rating 2 - Terrible. 22 out of 89 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Clinton

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was by far the worst place I’ve ever stayed in my life. Absolutely filthy. Property is disrepair. There were bugs and even boogers on the wall, not joking. The smell, I’m still trying to figure out as well. I am well traveled and just needed a place to stop and sleep but damn! Please NEVER do this to yourself…just keep driving.
Stayed 2 nights in May 2024

8/10 Good

John

Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Tiffani

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024

2/10 Terrible

Patricia, Blairstown

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst place I’ve ever stayed. Sink was clogged, drain trap r leaked water onto floor, fridge didn’t work, TV didn’t work,smelled like cigarettes.
Stayed 6 nights in Apr 2024

8/10 Good

Joyce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant and helpful workers.
Stayed 1 night in Apr 2024

6/10 Okay

Christopher

Stayed 1 night in Apr 2024

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property seems to be in various stages of improvement under new management/ownership.management Our room was quickly upgraded to another room after reporting that we were having trouble with the TV and lighting. Helpful staff.
Stayed 1 night in Feb 2024

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was in a horrible state of repair.Tv service was out and a 1.5 inch crack at the bottom of the main door..
Stayed 1 night in Feb 2024

8/10 Good

Romy

Liked: Cleanliness, staff & service
Overall okay for one night ! The AC unit is quiet, the room has a reclining chair plus a desk with chair. The vanity is slow draining and the tub shows it’s age.
Stayed 1 night in Feb 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stopped spur.of the moment off the side of road. Hubby felt drained. We checked in with no problems or advance notice. Room was clean and comfortable.
Stayed 1 night in Feb 2024

4/10 Poor

Kathleen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant
Stayed 1 night in Feb 2024

6/10 Okay

Sonja

Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utterly Disgusting
My stay at the Relaxed Inn was horrible to say the least. The lack of upkeep on the property was utterly disgusting. With black mold all throughout the bathroom, or duct tape covering up major holes in the wall, my stay was extremely disappointing. I do not recommend staying here.
Stayed 2 nights in Jan 2024

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yuck
The room was dusty. The toilet ran so we had to take lid off the tank and adjust the handle each time we flushed. The tv was broken. The guests next to us were loud. Definitely can make improvements
Stayed 1 night in Nov 2023

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bates motel type of place
It’s kinda of sketchy , but great staff made my stay safe
Stayed 1 night in Nov 2023

2/10 Terrible

Caroline

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The gentleman at the front desk was very nice. The room didn't look that bad at first but the TV didn't work, There was no coffee maker, and there was mold on the shower curtain, and someone spilled something in the mini fridge and no one cleaned it up. I got on my phone and made another reservation at a better hotel not to far away.
Stayed 1 night in Nov 2023

2/10 Terrible

Patricia

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a long bed around the back. The air smells of sewage. Only 1 lamp worked and it was dim. The towels were torn or had holes in them. There wasn't a toilet paper holder so you had to move it around if you wanted to shower. The Internet and TV were Rarely available. The frig hummed all night and the heater was very loud. This was not a good experience.
Stayed 2 nights in Nov 2023

8/10 Good

Michele

Stayed 1 night in Nov 2023

10/10 Excellent

Lilian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Nov 2023

4/10 Poor

Bertram

Stayed 2 nights in Oct 2023

2/10 Terrible

Todd

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible Conditions hotel
It was Terrible. There was mold in the shower covering the entire ceiling & the carpet did not feel clean at all - it didn’t feel good to walk on & Tere was no Cable the whole time we were there and when we asked about it we were told that they were having issues with the cable connection. Also there were NO Towel racks or hooks of any kind. Please do not list this Hotel with Hotels.com
Stayed 3 nights in Oct 2023

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great Value
We stayed here for a night it was a half way point of are trip and wanted to go see the History of land Bridge the room was clean and all linens were great it is an older hotel so did show signs of being a 30-40 year old motel but for the money this was a great spot to sleep for the night after spending the Day at the State Park 3 mins down the road!!!
Stayed 1 night in Oct 2023

4/10 Poor

Debra

Disliked: Cleanliness, property conditions & facilities, room comfort
Old and Dirty
It was terrible...The room was old and Tv didn't work...Everything was dirty and cobwebs on ceiling...Never stay here again 😒
Door wouldn't hardly sut and filthy
Holes
All chipped up and old
Fridge didn't work
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Ok stay
Stayed 1 night in Oct 2023

8/10 Good

BRYAN, Clarks Summit

Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in bad condition. The carpet was filthy. The chairs had stains on them. The shower area was moldy. This was the worst hotel I have ever stayed at.
Stayed 1 night in Oct 2023

6/10 Okay

Theresa

Disliked: Amenities, property conditions & facilities
Older hotel. Stayed in upstairs queen room. Mini fridge, but no microwave. Advertised tub in room, only walk in shower. TV would turn on, yet no picture. When picture came on it took 20 minutes to boot a small segment of the movie/show. Informed management, but was not fixed. Internet extremely slow. If you are wanting a place to sleep and a hot shower with no frills, this is a good place at a very reasonable price.
Stayed 1 night in Oct 2023

4/10 Poor

Amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsettling
I hate to give reviews like this. But the room smelled so moldy. There was mold around tub tile wall. The door was break in able. I was nervous. Took a long time before I could go to sleep. But I only had time for 5 hours of sleep due to another outing.
Stayed 1 night in Sep 2023

4/10 Poor

FRANCIS

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were put in a room behind the motel in what probably was a basement converted into rooms, Felt very unsafe.
Stayed 1 night in Sep 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Donald

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

William

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

2/10 Terrible

Kimberly

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Baiba

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

james

Liked: Cleanliness, staff & service, property conditions & facilities
what we did not was the biting flies in both rooms
Stayed 1 night in Aug 2023

6/10 Okay

Marcus

Stayed 1 night in Aug 2023

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Beverly

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The so called updated room had a non working fridge. Day 2 toilet stopped water flow, was not offered another room. Next time in the area a primitive campground would be better than this rundown hotel
Stayed 2 nights in Jul 2023

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Price comfortable and clean
Stayed 1 night in Jul 2023

8/10 Good

Thomas

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Normally I like to stay multiple times before writing a review, but thought I would share since this is my only visit to the area. So keep that in mind for a specific room (116, which is relevant to other reviews). Before booking here I read the reviews and they were mostly a five star or a 1-2 star review. In particular, a review mentioned mold in the shower and a bathroom door that didn't shut. Others didn't mention this issue, so my assumption was that a previous guest did damage. Well, I ended up in this particular room. The bottom hinge of the bathroom door was not attached to the door causing the door to rest on the floor. This presented a challenge because my smaller children were unable to open the door once it was closed. Then the door handle on the same door was detached. After a long day of driving I didn't want to bother with moving hotels or even moving between rooms after unpacking for one night. We ended up fixing the door and the door knob. The shower is someone else's issue, but want to be clear that there was no mold that I saw and just some tile damage. On to the positives! The AC worked amazingly well (smoke from Canadian Wildfires didn't get into room). The TV was great. The beds were comfortable and a quick mattress inspection showed no signs of concerns. The view from the window was nice with a corn field and mountains visible. The two gas stations nearby also made running out for a quick grab of snacks and drinks was easy.
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There were awesome views of the mountains and staff was super friendly
Stayed 2 nights in Jun 2023

2/10 Terrible

Tracey

Disliked: Cleanliness, property conditions & facilities, room comfort
Pros and cons. Do not recommend.
So here are the pros and cons for this place. Pros it is cheap, cons still over priced. Cons the towels are tattered, pro they work well in the 2 inch gap between the door and the threshold. Pros there is soap available, cons already worn in from the previous people. Cons- there are lots of bugs in the bathroom, Pros-they are dead. Pros-they have really good tape, cons-it holding everything on the walls in the bathroom. On a positive note it did have a working air conditioner and a clean refrigerator. Please take notice that all the 10 scores this place has is from the same person. Do not recommend.
Stayed 1 night in Jun 2023

10/10 Excellent

Deane

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This is the best place to stay everyone is so nice and welcoming. The place is very friendly and clean and pets are welcomed.
Stayed 5 nights in Jun 2023

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to all the area trails.
Stayed 1 night in Jun 2023

10/10 Excellent

Deane

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This place is right off the interstate, but is located in a quiet beautiful area with views of the mountains. The owners are great people and keep the place clean and are always around if you need anything.
Stayed 4 nights in Jun 2023

4/10 Poor

Bob

Travelled with partner
Disliked: Property conditions & facilities
It's good for a man who is traveling for his work. It was not good for a couple who are sightseeing.
Stayed 2 nights in May 2023

6/10 Okay

Allen

Liked: Staff & service
Disliked: Property conditions & facilities
There was no soap in the room and had really bad lighting
Stayed 1 night in May 2023

10/10 Excellent

Deane

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
These guys are great I booked the room on Expedia but it didn’t show up in their system, but they fixed it all for me.
Stayed 1 night in May 2023