Was not aware that the office hours had changed, we arrived shortly after 4 pm on the 5th to find the office had closed, fortunately we were able to reach the employee before she left to get our key cards, got into the room and found a piece of paper under the bed went to pick it up, it was a receipt from May 5th, look under the beds dust bunnies everywhere and a aluminum bottle. Also found a cracked shower floor which was filled underneath with expanding foam took pictures and as no one was available to enquire about it we used it, brought it up to the employee at the desk and informed him, he assumed it was fine, did offer another room but if they were okay with it we stayed instead of moving everything. It was spongy but should of never been given out for use, if it had happened that someone would slip and cut a foot on the crack a law suit could be started. After being there a week our pass card didn't work, fortunately there was someone in the office to reset it and no mention was given that it cost $7.00 for the use of towels makes me fill like I paid for them, maybe i should of brought them home. Will never stay there again.