Outdoor pool, open 6:00 AM to 10:00 PM, pool cabanas (surcharge)

Reviews of SpringHill Suites by Marriott Nashville Downtown/Convention Center

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 460 out of 641 reviews" "
Rating 8 - Good. 121 out of 641 reviews" "
Rating 6 - Okay. 30 out of 641 reviews" "
Rating 4 - Poor. 14 out of 641 reviews" "
Rating 2 - Terrible. 16 out of 641 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Jerin Jessie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was good the only thing I didn’t like was the noise barrier from the street was very poor. It was quite loud at times with traffic and sirens and people on the street.
Stayed 5 nights in May 2024
Response from General Manager on 23 May 2024
Dear Jerin Jessie, Thank you very much for the fantastic rating of SpringHill Suites Nashville Downtown/Convention Center. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. However, we are very sorry your stay was disrupted by noise due to external factors. We understand your frustration, and we are grateful for your patience. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments and look forward to your return.Juan MeraGeneral Manager

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced and parking fee was $50. Aside from that it was OK
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Dear Daniel, Thank you for choosing SpringHill Suites Nashville Downtown/Convention Center for your stay and for taking the time to post your valuable feedback. While we are happy to see that you were satisfied with most of your visit, we regret any disappointment you had regarding the rate you paid. We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay at a great price. Therefore, we regret that this was not your experience. Thank you once more for taking the time to give us your feedback, and we hope to host you again soon.Juan MeraGeneral Manager

10/10 Excellent

Shannon Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel great proximity to broadway!
Stayed 4 nights in May 2024
Response from General Manager on 21 May 2024
Dear Shannon Marie, Thank you for your wonderful review of SpringHill Suites Nashville Downtown/Convention Center! We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to the area.Juan MeraGeneral Manager

10/10 Excellent

HOLLY S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and safe property. Valet cost was a little steep at $55 per night.
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Dear HOLLY, We are thrilled to hear that you had such a wonderful experience at SpringHill Suites Nashville Downtown/Convention Center and found our property to be exceptionally well-maintained. However, we regret any inconvenience the parking fee may have caused. To ensure the best convenience for our guests, we offer valet parking. We strive to provide competitive pricing for this service, and these fees are transparently displayed on our website, allowing guests to have this information prior to making a reservation. We appreciate your understanding and hope that the convenience of valet parking outweighs any frustration caused.Juan MeraGeneral Manager

10/10 Excellent

Tami RaNae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from General Manager on 15 May 2024
Dear Tami RaNae, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to SpringHill Suites Nashville Downtown/Convention Center soon!Juan MeraGeneral Manager

10/10 Excellent

Jacky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean snd quiet. The staff at frint desk was very pleasant. The room was clean and beds were comfortable. It was walking distance to Broadway and other areas.
Stayed 3 nights in Apr 2024
Response from General Manager on 6 May 2024
Dear Jacky, Thank you for being our guest and for reviewing your experience at SpringHill Suites Nashville Downtown/Convention Center. It's so nice to know that our location was ideal for your needs and that you found your room comfortable. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Juan MeraGeneral Manager

8/10 Good

Herta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe ,modern, helpful staff Quiet , would stay there again.
Stayed 4 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Herta, Thank you for sharing about your stay at SpringHill Suites Nashville Downtown/Convention Center. We appreciate the generous remarks and are glad you enjoyed our hotel and service. It was a pleasure hosting you, and we look forward to seeing you again soon.Juan MeraGeneral Manager

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Use of the key card for the elevator was a nice safety feature. Rooms were nice. Staff were knowledgeable.
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Mike, We're glad you appreciated the safety features and comfortable rooms at SpringHill Suites Nashville Downtown/Convention Center. It's wonderful to hear our knowledgeable staff made a positive impact on your stay. Thank you for sharing your experience, and we hope to welcome you back soon!Juan MeraGeneral Manager

10/10 Excellent

Gary

Stayed 1 night in Apr 2024
Response from General Manager on 19 May 2024
Dear Gary, We are thrilled you had an excellent stay at SpringHill Suites Nashville Downtown/Convention Center, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Juan MeraGeneral Manager

10/10 Excellent

Hope

Travelled with group
It was great
Stayed 1 night in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Hope, We're delighted to hear that you had a great experience at SpringHill Suites Nashville Downtown/Convention Center! Thank you for sharing your feedback. We look forward to your next visit!Juan MeraGeneral Manager

10/10 Excellent

janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very noisy in our room ( street noise) breakfast was pretty good... long waits for the elevatord at times
Stayed 4 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear janet, We're glad you enjoyed the breakfast at SpringHill Suites Nashville Downtown/Convention Center. We apologize for the noise and the elevator delays you experienced. We are actively working to address these issues to ensure a more comfortable stay for all our guests. Thank you for your feedback, and we hope to host you again under better circumstances.Juan MeraGeneral Manager

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great and all the staff we came into contact with was excellent
Stayed 1 night in Feb 2024
Response from General Manager on 25 Apr 2024
Dear Timothy, We are delighted you chose SpringHill Suites Nashville Downtown/Convention Center for your visit and are pleased to know our location and service made your stay memorable. We appreciate your acknowledgment of our team's dedication and look forward to sharing your compliments with them. We hope you will make us your home whenever you are in the area.Juan MeraGeneral Manager

8/10 Good

Pheng

Stayed 3 nights in Apr 2024
Response from General Manager on 14 May 2024
Dear Pheng, Your kind rating is much appreciated! We aim to make every stay special at SpringHill Suites Nashville Downtown/Convention Center, and we are glad you felt well taken care of. We hope to see you again soon.Juan MeraGeneral Manager

8/10 Good

Lisa A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for 3 nights stay and each day the price was higher. We didn't get even clean towels each day or empty trash cans. That is unbelievable to me.
Stayed 3 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Lisa,  We're delighted to see your high rating. While we're glad you had an overall positive experience, we hope you will accept our apologies for the inconveniences you encountered with our housekeeping service. Your comments have been noted, and we will address these concerns appropriately. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Juan MeraGeneral Manager

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 20 Apr 2024
Dear Rachel, Thanks for the outstanding rating! We are delighted your time at SpringHill Suites Nashville Downtown/Convention Center was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Juan MeraGeneral Manager

10/10 Excellent

michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good pool
Stayed 3 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear michael, We're thrilled you enjoyed the pool at SpringHill Suites Nashville Downtown/Convention Center! Providing a relaxing and enjoyable experience for our guests is our priority. Thank you for highlighting this aspect of your stay, and we hope to welcome you back for another wonderful visit soon!Juan MeraGeneral Manager

10/10 Excellent

Abel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to Broadway to walk but far enough away to have quiet too. Lots of good dining options. Breakfast at the hotel was nice.
Stayed 3 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Abel, We're delighted you found SpringHill Suites Nashville Downtown/Convention Center to be conveniently located near Broadway yet peaceful. We're glad you enjoyed our breakfast offerings and proximity to dining options nearby. Thank you for your kind feedback, and we look forward to hosting you again soon!Juan MeraGeneral Manager

10/10 Excellent

Brooklyn

Stayed 3 nights in Apr 2024
Response from General Manager on 6 May 2024
Dear Brooklyn, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at SpringHill Suites Nashville Downtown/Convention Center. Thanks for choosing us for your time in the city; we hope to see you again soon.Juan MeraGeneral Manager

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just loved everything
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Alicia, We're delighted to hear that you had a wonderful experience at SpringHill Suites Nashville Downtown/Convention Center! Your positive feedback means a lot to us. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic stay in the future!Juan MeraGeneral Manager

8/10 Good

Debra Rempel

Stayed 1 night in Apr 2024
Response from General Manager on 4 May 2024
Dear Debra Rempel, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at SpringHill Suites Nashville Downtown/Convention Center; we hope to see you again soon. Juan MeraGeneral Manager

10/10 Excellent

Bobbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Great location.
Stayed 2 nights in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Bobbie, We're thrilled to hear you enjoyed the prime location of SpringHill Suites Nashville Downtown/Convention Center! We hope you had a fantastic time exploring the vibrant neighborhood. Thank you for choosing us, and we look forward to welcoming you back soon!Juan MeraGeneral Manager

10/10 Excellent

Curt

Stayed 2 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Curt, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to SpringHill Suites Nashville Downtown/Convention Center.Juan MeraGeneral Manager

10/10 Excellent

Jackie

Liked: Cleanliness, amenities, property conditions & facilities
Great place Pool and hot tub were amazing.
Stayed 3 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Jackie, We're delighted to hear you enjoyed your stay at SpringHill Suites Downtown/Convention Center. Our team is thrilled you found our pool and hot tub delightful. Thank you for choosing us for your Nashville getaway, and we hope to welcome you back soon for another fantastic stay!Juan MeraGeneral Manager

10/10 Excellent

Cathi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 3 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Cathi, We're glad to hear that you found our location favorable during your stay at SpringHill Suites Nashville Downtown/Convention Center. Your satisfaction is our priority, and we hope to welcome you back again soon for another enjoyable experience.Juan MeraGeneral Manager

10/10 Excellent

Adele, CAPE CORAL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walkable. Don't think you should pay $50 to park for one day when the hotel was $460 for one night. All this paying to park when your staying there is ridiculous and expensive. That would put me off staying again
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Adele, Thank you for sharing your feedback about your recent stay at SpringHill Suites Nashville Downtown/Convention Center. We're pleased to hear that you enjoyed our convenient location. We understand your concerns about parking fees, and we appreciate your feedback. We hope to welcome you back in the future.Juan MeraGeneral Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Linda, We're delighted to hear you had a positive experience at SpringHill Suites Nashville Downtown/Convention Center. Your succinct feedback is much appreciated, and we're glad we could contribute to your enjoyment. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon!Juan MeraGeneral Manager

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was great, beds are comfortable. Pool and hot tub not working properly but otherwise nice place, great location.
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Anita, We're delighted to hear that you had a positive experience with our check-in staff and the beds at SpringHill Suites Nashville Downtown/Convention Center! We apologize for any inconvenience caused by the pool and hot tub, but we're glad you still enjoyed our nice place and appreciated our great location. Thank you for your feedback!Juan MeraGeneral Manager

6/10 Okay

Anita

Liked: Cleanliness, staff & service
Response from General Manager on 3 Apr 2024
Dear Anita, We hope your overall stay with us was pleasant. Our goal is to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we want to apologize for any frustrations or inconveniences you may have had during your visit. Thank you for your feedback, and we look forward to welcoming you back soon. Juan MeraGeneral Manager

2/10 Terrible

charles eugene

Stayed 1 night in Mar 2024
Response from General Manager on 19 Apr 2024
Dear charles eugene, Thank you for choosing our hotel for your recent stay. Please accept our apologies for not meeting your expectations. We make every effort to provide an exceptional stay for each of our guests; therefore, we are disappointed if this was not your experience. We hope you will consider giving us a chance in the future so we can provide you with the hospitality you should always expect from us.Juan MeraGeneral Manager

6/10 Okay

Jeffrey, Crofton

Business traveller
Liked: Cleanliness, property conditions & facilities
While the valet staff were great, the front desk staff were rude. Room was noisy, both from inside the hotel and traffic in the streets. Overpriced for the accommodations provided. Should have stayed across the street.
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Jeffrey, We appreciate your feedback regarding our valet staff. We apologize for any inconvenience caused by noise during your stay and regret that the front desk service did not meet your expectations. Your feedback regarding pricing and accommodations will be considered for future improvements. We understand the importance of providing a comfortable and pleasant experience for all our guests. Should you choose to stay with us again, we will strive to exceed your expectations. Thank you for sharing your concerns.Juan MeraGeneral Manager

10/10 Excellent

Brandon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Why is parking not free
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Brandon, On behalf of our team at SpringHill Suites Nashville Downtown/Convention Center, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. Thank you for letting us know your specific feedback regarding the parking. It was our pleasure to host your visit, and we look forward to seeing you soon.Juan MeraGeneral Manager

10/10 Excellent

Jalin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Staff was nice! Spoke to a Carolina and she was so kind. Room was clean and spacious. Would definitely stay again.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Jalin, We're thrilled to hear you had a great experience at SpringHill Suites Nashville Downtown/Convention Center! Our friendly staff, including Carolina, are dedicated to ensuring your comfort. We're glad you found your room clean and spacious. Thank you for your kind words, and we look forward to welcoming you back for another fantastic stay!Juan MeraGeneral Manager

10/10 Excellent

James Talley

Travelled with group
Location was convenient. Valet was really nice and quick to respond. Room was very clean.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear James Talley, We're delighted to hear you found SpringHill Suites Nashville Downtown/Convention Center convenient and enjoyed our efficient valet service. Maintaining a clean environment is a top priority, and we're glad you experienced that during your stay. Thank you for your positive feedback, and we hope to welcome you back soon for another enjoyable visit!Juan MeraGeneral Manager

10/10 Excellent

brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking - $50 - but better than the alternative.
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear brandon, We're delighted you found value in our valet parking service at SpringHill Suites Nashville Downtown/Convention Center! While we strive to offer convenient amenities, we're thrilled you appreciated the ease and convenience of our valet service. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay!Juan MeraGeneral Manager

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 1 night in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Jeff, We're thrilled to hear that your experience at SpringHill Suites Nashville Downtown/Convention Center was perfect! Providing excellent service and accommodations is our top priority. Thank you for choosing to stay with us, and we hope to welcome you back soon for another wonderful stay!Juan MeraGeneral Manager

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was super easy, check-in was fast, amd the room was clean and comfy. I loved the bathroom, it was spacious and clean. Breakfast was just OK, but it was free, so who can complain? Altogether very nice stay.
Stayed 4 nights in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Brandy, Thank you for sharing your experience at SpringHill Suites Nashville Downtown/Convention Center. We're delighted you found our parking convenient, check-in swift, and the room clean and comfortable, including the spacious bathroom. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Juan MeraGeneral Manager

10/10 Excellent

Matthew

Downtown Nashville is great to walk around and enjoy!
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Matthew, We're thrilled you enjoyed exploring Downtown Nashville during your stay at SpringHill Suites Nashville Downtown/Convention Center! It's a fantastic area to take in the sights and sounds of the city. We hope you had a memorable visit and look forward to welcoming you back for another wonderful experience soon!Juan MeraGeneral Manager

10/10 Excellent

Rose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and very accommodating! Room was great and comfortable!
Stayed 2 nights in Feb 2024
Response from General Manager on 8 Mar 2024
Dear Rose, It was a pleasure having you as our guest at SpringHill Suites Nashville Downtown/Convention Center, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our comfortable rooms and friendly service met all your expectations! Your compliments are not only rewarding but also encouraging. We look forward to welcoming you soon, the next time you are in the area. Juan MeraGeneral Manager

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly what we were looking for! It is so close to Broadway and the rooms were larger than we expects!
Stayed 3 nights in Mar 2024
Response from General Manager on 6 Mar 2024
Dear Samantha, We're thrilled to hear that SpringHill Suites Nashville Downtown/Convention Center was exactly what you were looking for! Our proximity to Broadway and spacious rooms are just a couple of the many features we offer to ensure a fantastic stay. Thank you for your positive feedback, and we hope to welcome you back soon for another enjoyable visit!Juan MeraGeneral Manager

8/10 Good

Blythe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Super convenient to Broadway.
Stayed 3 nights in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Blythe, We're thrilled to hear you had a great stay at SpringHill Suites Nashville Downtown/Convention Center and found our location super convenient to Broadway. Your satisfaction is our priority, and we're delighted to have contributed to your enjoyable experience. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Juan MeraGeneral Manager

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Carl, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to SpringHill Suites Nashville Downtown/Convention Center soon!Juan MeraGeneral Manager

10/10 Excellent

Cade

Stayed 2 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Cade, It is wonderful to know you enjoyed everything about your time at SpringHill Suites Nashville Downtown/Convention Center and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Juan MeraGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 24 Feb 2024
Dear James, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at SpringHill Suites Nashville Downtown/Convention Center. We look forward to your return and wish you all the best with your future travels.Juan MeraGeneral Manager

8/10 Good

april

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear april, Thank you for your kind rating! We are glad you had such a positive experience during your time at SpringHill Suites Nashville Downtown/Convention Center, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Juan MeraGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Anonymous, We appreciate you taking the time to leave your generous rating regarding your recent visit to the SpringHill Suites Nashville Downtown/Convention Center. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Juan MeraGeneral Manager

4/10 Poor

Sue

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Poor room design for more than 1 person
Couch, microwave and coffee pot brokr. Poor room lighting, bathroom door illuminates room at night if you turn the light on. Breakfast was only good on Saturday. Oatmel watery, breakfast coffee tasted burnt and breakfast saussge was greasey.
Stayed 3 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Sue, We sincerely apologize for the inconveniences you encountered during your stay. Your feedback regarding the room design, amenities, and breakfast experience is concerning and not reflective of our standards. Please accept our sincerest apologies for the issues you faced. We will address these matters promptly with our team to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. Thank you for bringing these concerns to our attention.Juan MeraGeneral Manager

8/10 Good

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin and parking process was unorganized and rushed
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear mark, We are pleased that you enjoyed your overall stay with us. However, we are disappointed by your experience with the check-in process and parking. We will address this with the appropriate individuals, and we are grateful for the feedback. Thank you for your patience, and we look forward to welcoming you back soon for a much-enhanced experience.Juan MeraGeneral Manager

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Hector, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to SpringHill Suites Nashville Downtown/Convention Center soon!Juan MeraGeneral Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel!
Stayed 1 night in Feb 2024
Response from General Manager on 17 Feb 2024
Dear Elizabeth, We're thrilled to hear you enjoyed your stay at SpringHill Suites Nashville Downtown/Convention Center! Your satisfaction is our priority, and we're delighted you had a positive experience with us. Thank you for choosing our hotel, and we look forward to welcoming you back for another wonderful stay in Nashville!Juan MeraGeneral Manager

10/10 Excellent

Kristetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from General Manager on 18 Feb 2024
Dear Kristetta,We appreciate you taking the time to leave your kind rating for SpringHill Suites Nashville Downtown/Convention Center. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon!Juan MeraGeneral Manager