Deluxe Room, 2 Queen Beds, Non Smoking

Reviews of Red Roof Inn Nashville - Music City

2 out of 5
Red Roof Inn Nashville - Music City
2407 Brick Church Pike, Nashville, TN

Reviews

6.6
Rating 10 - Excellent. 209 out of 1000 reviews" "
Rating 8 - Good. 282 out of 1000 reviews" "
Rating 6 - Okay. 204 out of 1000 reviews" "
Rating 4 - Poor. 151 out of 1000 reviews" "
Rating 2 - Terrible. 154 out of 1000 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

scott

Travelled with partner
Liked: Staff & service
Disliked: Amenities
There’s no breakfast at this hotel. There was virtually no coffee as all they had was cinnamon and decaf with no cream or sweetener. There was an iron in the room, but no ironing board. There’s no closet in the room. The hair dryer supplied was unusable due to the destroyed plug . There was virtually no water pressure. The bedspread supplied was very thin. This was pretty expensive so we were unhappy with the price.
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 1 night in Apr 2024
Response from Gabrielle RediResponse Specialist on 22 Apr 2024
Thank you for taking a moment to leave a review, Kevin. The staff and I at the Red Roof Inn Nashville - Music City appreciate your 5/5 score following your stay. I am happy that you found our hotel to be a very nice place. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof ManagementRediResponse Specialist

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel for the money.
Stayed 2 nights in Apr 2024
Response from Carla RediResponse Specialist on 19 Apr 2024
Dear Dianna,Thank you for taking the time to tell us about your experience at the Red Roof Inn Nashville - Music City. I am happy to see that the value to price ratio of our hotel met your expectations, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and a good value. The staff was very good and the rooms were in reasonably good condition. Overall a good stay.
Stayed 2 nights in Apr 2024
Response from Carla RediResponse Specialist on 11 Apr 2024
Dear Robert,Thank you for taking the time to tell us about your experience at the Red Roof Inn Nashville - Music City. I am happy to read that you were pleased with the convenience of our location, the value to price ratio, our staff and that the rooms are in reasonably good condition. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was hood value for the money
Stayed 3 nights in Apr 2024
Response from Carla RediResponse Specialist on 8 Apr 2024
Dear Kim,Thank you for taking the time to tell us about your experience at the Red Roof Inn Nashville - Music City. I am happy to see that the value to price ratio met your expectations, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Tong, Minneapolis

Travelled with family and small children
Liked: Staff & service, amenities
Ok not the best no breakfast we check out sunday
Stayed 1 night in Mar 2024
Response from Xao RediResponse Specialist on 1 Apr 2024
Thank you for sharing your feedback with us, Tong. The team at the Red Roof Inn Nashville - Music City was pleased to see your 5/5 score. However, you made mention of the lack of breakfast and that our location was not the best. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with more stays in the future.Regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Darv

Stayed 1 night in Mar 2024
Response from Kerry-Lee RediResponse Specialist on 15 Apr 2024
Dear Darv, We at the RED ROOF INN NASHVILLE - MUSIC CITY. are truly appreciative of your scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Dean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable rate for area and seems like a nice place to stay. Will stay here again
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on 19 Mar 2024
Dear Dean,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Nashville - Music City. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our affordable rates and nice location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

2/10 Terrible

Addie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on 17 Mar 2024
Dear Addie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Nashville - Music City and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

2/10 Terrible

Tre

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Chirell RediResponse Specialist on 17 Mar 2024
Dear Tre,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Nashville - Music City and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Danyel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Chirell RediResponse Specialist on 17 Mar 2024
Dear Danyel,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Nashville - Music City and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

6/10 Okay

Katherine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Took forever for someone to check us in and out at front desk. They have a sign that says “back in 10 minutes” but we was waiting at least 20. Everything else was wonderful though
Stayed 2 nights in Feb 2024
Response from Carla RediResponse Specialist on 22 Feb 2024
Dear Katherine, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Nashville - Music City. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding that check-in took a long time as there was no one available upon arrival. Nevertheless, I am glad to hear that your stay was wonderful. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Angela

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property is not well taken care of. The bathtub was stained or not wash correctly , bed sheets were stained, door was peeling , floor was so black, smelled like cigarettes even tho it says no smoking. Do not book. Luckily I travel with my own bath towels , Clorox wipes and pillow cases but for 85$ for a night , deff not worth it. Worth 20$ a night.
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on 15 Feb 2024
Dear Angela,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NASHVILLE - MUSIC CITY. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with stained bedsheets, the odor you encountered and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Lizbeth magana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet in room was soaked, Door was broken door nob was broken, horrible smell Place is falling apart
Stayed 1 night in Jan 2024
Response from LaTunde RediResponse Specialist on 11 Feb 2024
Dear Lizbeth,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NASHVILLE - MUSIC CITY. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the carpet in the room, the horrible odor you encountered and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration and shared with management to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities
Had bugs in both rooms that I had so didn’t stay
Stayed 2 nights in Feb 2024
Response from Linton RediResponse Specialist on 6 Feb 2024
Dear Anna,Thank you for telling us about your recent visit to RED ROOF INN NASHVILLE - MUSIC CITY. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

4/10 Poor

Brandon

Disliked: Cleanliness, staff & service
Meh
Response from Linton RediResponse Specialist on 6 Feb 2024
Hello Brandon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NASHVILLE - MUSIC CITY and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

8/10 Good

Thomas

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The bathroom had mold or cover ups, not totally clean
Stayed 1 night in Feb 2024
Response from Linton RediResponse Specialist on 6 Feb 2024
Hi Thomas,Thank you for telling us about your recent experience at the RED ROOF INN NASHVILLE - MUSIC CITY. We appreciate your business and welcome your 4/5 score. However, you stated that the condition of the bathroom was displeasing. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

8/10 Good

Joshua

Stayed 2 nights in Feb 2024
Response from Xao RediResponse Specialist on 1 Apr 2024
Thank you for sharing your 4/5 rating with us, Joshua. Our staff at the Red Roof Inn Nashville - Music City was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

4/10 Poor

Sarah

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My expectations weren't high to begin with. Check in was quick and easy, liked that. But once we got up to our room, there was a VERY heavy perfumey smell, several (poorly) patched holes in the walls, floor lamp in the corner was dirty/rusty. Fabric shower curtain was stained and looked like mold was growing on it. The toilet had a sticky film on it. Thank goodness it was only 1 night...
Stayed 1 night in Jan 2024
Response from LaTunde RediResponse Specialist on 31 Jan 2024
Dear Sarah,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN NASHVILLE - MUSIC CITY. It's good to know that check-in was quick and easy. However, at Red Roof we are disheartened to read that you were unsatisfied with the odor you encountered, the cleanliness of the lamp in the corner and all the other concerns that you stated. These concerns will be taken into consideration to improve guest stay with us. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Vince

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Adraine Rediresponse Specialist on 12 Jan 2024
Hello Vince,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NASHVILLE - MUSIC CITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

4/10 Poor

John

Business traveller
Disliked: Property conditions & facilities
Bathroom needs repair, the bathtub has obviously leaked water because the wall board is crumbling
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on 12 Jan 2024
Hello John,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NASHVILLE - MUSIC CITY and I appreciate your 2/5 score following your stay. I am sorry to read that you found the bathtub to be leaking water and it needs to be repair. I will share your comments with the property's management team so they can address this issue. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from LaTunde RediResponse Specialist on 31 Jan 2024
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NASHVILLE - MUSIC CITY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so great
The beds were hard the room was small the mini fridge didn't work the bathroom door wouldn't latch the room was cold
Stayed 3 nights in Dec 2023

2/10 Terrible

Miguelangel

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on 11 Jan 2024
Hello Miguelangel,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NASHVILLE - MUSIC CITY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Adraine Rediresponse Specialist on 9 Jan 2024
Hello Ralph,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NASHVILLE - MUSIC CITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Good

Luis

Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on 9 Jan 2024
Hello Luis,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NASHVILLE - MUSIC CITY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Loutranna

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on 9 Jan 2024
Hello Loutranna,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NASHVILLE - MUSIC CITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

ruby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Adraine Rediresponse Specialist on 9 Jan 2024
Hello Ruby,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NASHVILLE - MUSIC CITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Good

Edward And Alma, Somerset

Stayed 3 nights in Dec 2023
Response from Adraine Rediresponse Specialist on 9 Jan 2024
Hello Edward and Alma,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NASHVILLE - MUSIC CITY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

4/10 Poor

Lynne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not happy
Room was dirty, refrigerator didn't work. No chair for desk. Will not stay there again!
Stayed 1 night in Dec 2023
Response from Adraine Rediresponse Specialist on 4 Jan 2024
Dear Lynne,We are sorry to hear your recent experience at the RED ROOF INN NASHVILLE - MUSIC CITY did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern regarding the lack of cleanliness of the room, the refrigerator that didn't work and the other issue you mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We apologize for the inconvenience caused.We appreciate your business and truly value your feedback.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

4/10 Poor

A

Travelled with partner
Disliked: Property conditions & facilities
Well I stayed a week here over the Christmas and new year break and over that time I got to see and good and bad staring off we noticed we weren’t in the nicest part of Nashville but can tell they are trying to fix it up you are only 10 minutes from everything which is nice property was clean but noisy from either outside or inside the hotel over all I would give it a 3 star experience
Stayed 6 nights in Dec 2023
Response from Adraine Rediresponse Specialist on 11 Jan 2024
Hello Valued Guest,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NASHVILLE - MUSIC CITY and I appreciate your 2/5 score following your stay. I am happy to read that you found our property to be nice and clean. I am sorry that you experience some noise disturbance during your stay. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 Okay

Hanan

Stayed 1 night in Dec 2023
Response from LaTunde RediResponse Specialist on 31 Jan 2024
Hello Hanan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NASHVILLE - MUSIC CITY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Sue, North East

Stayed 1 night in Dec 2023
Response from Linton RediResponse Specialist on 29 Dec 2023
Hello Sue, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NASHVILLE - MUSIC CITY and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Valeria

Stayed 1 night in Dec 2023
Response from Kerry-Lee RediResponse Specialist on 15 Jan 2024
Hello Valeria, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the Red Roof Inn Nashville - Music City. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management

6/10 Okay

Joyce

Stayed 1 night in Aug 2023

8/10 Good

Sandra R

Stayed 1 night in Aug 2023
Response from Olivia RediResponse Specialist on 2 Sept 2023
Hello Sandra, The staff at the Red Roof Inn Nashville - Music City and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRediResponse Specialist

10/10 Excellent

Jeromy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Oshane RediResponse Specialist on 13 Aug 2023
Hello Jeromy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NASHVILLE - MUSIC CITY and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

6/10 Okay

Allen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Upgrades needed
Staff was very friendly and helpful, rooms were quiet but the facility was dirty and my nonsmoking room smelled strongly of cigarette smoke.
Stayed 2 nights in Aug 2023
Response from Kamaria RediResponse Specialist on 11 Aug 2023
Dear Allen,Thank you for taking the time to tell us about your experience at the RED ROOF INN NASHVILLE - MUSIC CITY. It's great to hear that you found our staff to be friendly and helpful. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described, the lack of cleanliness of the location and the other issues highlighted which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

2/10 Terrible

Javier

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The ownersbor property managers were nice but the rooms and property were not clean.
Stayed 4 nights in Aug 2023
Response from Kamaria RediResponse Specialist on 11 Aug 2023
Dear Javier,Thank you for taking the time to tell us about your experience at the RED ROOF INN NASHVILLE - MUSIC CITY. It's great to hear that you found our staff to be nice. However, I am sorry that your experience did not meet your expectations prompting your 1/5 score following your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

6/10 Okay

Todd

Travelled with family
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Kamaria RediResponse Specialist on 11 Aug 2023
Hello Todd, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NASHVILLE - MUSIC CITY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

8/10 Good

Daisy

Travelled with group
Liked: Cleanliness, staff & service
The room smelled old amd the restroom and bath were outdated. But everything was clean.
Stayed 1 night in Jul 2023
Response from Kerry-Lee RediResponse Specialist on 3 Aug 2023
Dear Daisy, Thank you for taking part in our guest survey following your stay at the RED ROOF INN NASHVILLE - MUSIC CITY. It’s great to hear everything was clean. You however indicated the room smelled old the bath was outdated. Know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

4/10 Poor

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Kamaria RediResponse Specialist on 2 Aug 2023
Hello Amanda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NASHVILLE - MUSIC CITY and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

6/10 Okay

ANITA

Disliked: Cleanliness, property conditions & facilities
NOT VERY IMPRESSED.
THE SHEETS ON THE BED WERE STAINED. THE FLOOR WAS DIRTY, I HAD TO WASH MY FEET OFF WITH A WASHCLOTH AFTER WALKING AROUND BARE FOOTED. VERY FEW CHANNELS ON THE TV WERE AVAILABLE. IF YOU ARE JUST LOOKING FOR SOMEWHERE TO SLEEP THEN YOU ARE OK. THE SHOWER WAS ALSO DIRTY.
Stayed 1 night in Jul 2023
Response from Kamaria RediResponse Specialist on 2 Aug 2023
Dear Anita,Thank you for taking the time to tell us about your experience at the RED ROOF INN NASHVILLE - MUSIC CITY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the sheets, the floor and the other issues highlighted which hindered your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

8/10 Good

Zackary

Travelled with group
Liked: Staff & service
The check in process was very simple. The surrounding area did not make us feel safe. A lot of homeless people and sketchy business going on all around the hotel. The room looked very old. Bathroom looked like someone tried to update it but forgot to come back and finish it. Overall it was a cheap room for the weekend. I probably would spend the extra money next time and stay in the city.
Stayed 2 nights in Jul 2023
Response from Kamaria RediResponse Specialist on 2 Aug 2023
Dear Zackary,Thank you for taking the time to tell us about your experience at the RED ROOF INN NASHVILLE - MUSIC CITY. It's great to hear that you were pleased with our check-in process. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the upkeep of the room, the encounter you had and the other issues highlighted which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,KamariaRediResponse Specialist

10/10 Excellent

Tracy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 1 night in Jul 2023
Response from Kamaria RediResponse Specialist on 2 Aug 2023
Hello Tracy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NASHVILLE - MUSIC CITY and I appreciate your 5/5 score following your stay. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

4/10 Poor

Jennifer

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was closed and dirty. Rooms were ok. Area not what i would have picked had i seen it beforehand
Stayed 2 nights in Jul 2023
Response from Kamaria RediResponse Specialist on 2 Aug 2023
Dear Jennifer,Thank you for taking the time to tell us about your experience at the RED ROOF INN NASHVILLE - MUSIC CITY. I am sorry that your experience did not meet your expectations. I'm thrilled to hear that you were pleased with the room. However, please accept our sincerest apologies for the situation you mentioned regarding the pool and the other issues highlighted which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Jul 2023
Response from Antonio,RediResponse Specialist on 31 Jul 2023
Dear Juan,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN NASHVILLE - MUSIC CITY. It’s great to hear that you are fond of our location. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management

8/10 Good

Shasta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s ok
I only stayed one night this week but will be back next week. The hotel its self was okay. The pool was closed and they don’t have breakfast. The room was fine. I had a small issue and the staff fixed it while I got some dinner so it’s nothing to complain about on here as they fixed it immediately. It’s not a 5star hotel but I also don’t expect it to be. My room was clean and that’s all I cared about.
Stayed 1 night in Jul 2023
Response from Oniel Rediresponse Specialist on 30 Jul 2023
Hi Shasta,Thank you for taking the time to write a review of your stay at the Red Roof Inn Nashville - Music City. It is so rewarding to good that you had a great encounter with us and we truly appreciate your kind remarks about our attentive staff and clean rooms. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs repairs & updates. Our room was pretty dirty, floors, toilet, mirrors, & WALLS had mystery substances on them!
Stayed 1 night in Jul 2023

4/10 Poor

Frederick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay Elsewhere
The room was gross. Very old. Everything was worn, ripped, outdated or scratched. Pillow cases were gross. Tub was disgusting. Floor was disgusting. The pictures on this app are heavily filtered.
Stayed 1 night in Jul 2023
Response from Antonio,RediResponse Specialist on 31 Jul 2023
Dear Frederick,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NASHVILLE - MUSIC. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as uncleanliness and the room being old and not to your liking. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management