In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Holiday Inn Express & Suites Nashville - Brentwood I-65

2.5 out of 5
Holiday Inn Express & Suites Nashville - Brentwood I-65
5566 Franklin Pike Cir, Brentwood, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 600 out of 1000 reviews" "
Rating 8 - Good. 235 out of 1000 reviews" "
Rating 6 - Okay. 76 out of 1000 reviews" "
Rating 4 - Poor. 51 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Lisa

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024
Response from HIES Brentwood Team on 22 May 2024
Thank you for choosing the Holiday Inn Express & Suites in Brentwood and for taking time to provide feedback about your stay. I would like to apologize for any issues you faced during your stay. We are disappointed that your experience was not up to the standard of service we aim to provide. We value your feedback and will use it to improve our services. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Muhammad Awais

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and great room for a great price. Would stay again
Stayed 1 night in May 2024
Response from HIES Brentwood Team on 22 May 2024
Thank you for choosing the Holiday Inn Express & Suites in Brentwood. We appreciate you taking the time to provide feedback about your stay, and we appreciate the generous words about our property. We are so glad you had a great experience during your trip to Music City. We cannot wait for you to come back and stay with us again!

10/10 Excellent

Tommy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HIES Brentwood Team on 1 May 2024
Thank you for choosing the Holiday Inn Express & Suites in Brentwood. We appreciate you taking the time to provide feedback about your stay, and we appreciate the high rating. We are glad you had positive experience at our property. We look forward to hosting you again on your next visit to the Nashville area!

10/10 Excellent

Cristy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very friendly
Stayed 1 night in Mar 2024
Response from HIES Brentwood Team on 23 Apr 2024
Thank you for staying at the Holiday Inn Express & Suites - Brentwood and for taking the time to provide us with your feedback. We appreciate the very kind words about the cleanliness of our hotel and friendly staff. We are glad you had a delightful experience at our property during your trip to the Nashville area. We cannot wait for you to come back and see us again!

10/10 Excellent

Kasie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great, we arrived after midnight because of traffic at our event, and the desk clerk was understanding and so pleasant. The room was clean, updated, and bathroom was provided with Dove brand shampoo, conditioner, lotion and bodywash. The bed and bedding was extremely comfortable. Completely satisfied with the room and service. My only complaint was there was 3 tour buses taking up 2/3s of the back parking so we squeezed into the only spot left behind the tour bus.
Stayed 1 night in Apr 2024
Response from HIES Brentwood Team on 23 Apr 2024
Thank you for staying at the Holiday Inn Express & Suites - Brentwood. We appreciate you taking the time to provide feedback about your stay and for the very kind words about our hotel and staff. I do apologize for the issues with the back parking lot though. However, we are so glad your overall experience was enjoyable and your needs were satisfied. We cannot wait for your next visit to our property and Music City!

8/10 Good

Paul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the free breakfast, it was excellent.
Stayed 4 nights in Apr 2024
Response from HIES Brentwood Team on 18 Apr 2024
Thank you for staying at the Holiday Inn Express & Suites - Brentwood and for taking the time to provide feedback about your stay. We appreciate the kind words about breakfast and the high rating. We are happy to be able to provide you with a positive experience during your stay. We cannot wait for your next visit to the Nashville area!

8/10 Good

Anandh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HIES Brentwood Team on 18 Apr 2024
Thank you for staying at the Holiday Inn Express & Suites - Brentwood. We appreciate you taking the time to provide us with your feedback, and we appreciate the high rating. We are so glad you had a delightful experience at our hotel. We look forward to your next visit to Music City!

10/10 Excellent

Brenda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for a work week and I was nice and quiet, good breakfast and felt safe
Stayed 3 nights in Mar 2024
Response from HIES Brentwood Team on 18 Apr 2024
Thank you for staying at the Holiday Inn Express & Suites in Brentwood. We appreciate you taking the time to provide your feedback, and appreciate the kind words about our property. We are glad you enjoyed all the services we provide at our property. We look forward to your next visit!

10/10 Excellent

Nora

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HIES Brentwood Team on 18 Apr 2024
Thank you for choosing the Holiday Inn Express & Suites in Brentwood and for taking the time to provide feedback about your stay. We appreciate the high rating and are glad you had a positive experience at our property. We cannot wait for your next visit to our property and Music City!

6/10 Okay

Nicholas

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s under construction. Same food every morning. It’s right next to train tracks
Stayed 3 nights in Mar 2024
Response from HIES Brentwood Team on 16 Apr 2024
Thank you for staying at the Holiday Inn Express & Suites - Brentwood and for taking the time to provide feedback about your stay. I would like to sincerely apologize for the inconveniences you faced during your stay. We are currently doing minor renovations to the property in order to enhance our guests' experience. However, we strive to make every stay as pleasant and comfortable as possible and are disappointed to hear that your stay did not meet those standards. We value feedback like yours and will use it to review and further improve our services. Thank you again for your feedback. We would love to host you again for your next visit to Music City!

10/10 Excellent

Vicente, Haarlem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 1 night in Mar 2024
Response from HIES Brentwood Team on 16 Apr 2024
Thank you for staying at the Holiday Inn Express & Suites in Brentwood and for taking the time to provide feedback about your stay. We appreciate the high rating and are glad we could provide you with a positive experience during your stay. We cannot wait for your next visit to our property and Music City!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman who checked us in was extremely kind, it was quick and easy. The property is nice, appealing, clean. Easy access, things to do in the area. Close shopping, food and gas options
Stayed 1 night in Mar 2024
Response from HIES Brentwood Team on 16 Apr 2024
Thank you for staying at the Holiday Inn Express & Suites - Brentwood and for taking time to provide feedback about your stay. We appreciate the generous words about our staff and property. We are glad we could provide a clean and convenient place to stay during your visit to Music City. We cannot wait to host you again on your next trip to the Nashville area!

10/10 Excellent

Courtney

Stayed 1 night in Mar 2024
Response from HIES Brentwood Team on 23 Apr 2024
Thank you for staying at the Holiday Inn Express & Suites - Brentwood and for taking the time to provide us with your feedback. We appreciate the high rating and are glad you had a delightful experience at our hotel. We cannot wait for you to come back to Music City and visit us again!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good
Stayed 1 night in Mar 2024
Response from HIES Brentwood Team on 16 Apr 2024
Thank you for staying at our property and for taking the time to provide feedback about your stay. We appreciate the kind words, and are so happy that everything was all good! :) We look forward to your next visit to our property and Music City!

8/10 Good

Tajiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Door to room was damaged and was loose.
Stayed 1 night in Mar 2024
Response from S on 23 Mar 2024
Thank you for your review of our hotel, we appreciate your feedback and hope your enjoyed your stay with us. We will take your comments under advisement so that we can make changes where they may be needed.

8/10 Good

Richard, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from S on 23 Mar 2024
Thank you for your review of our hotel, we appreciate your feedback. We hope you enjoyed your stay with us and hope you will stay with us again in the future.

10/10 Excellent

Melisa

Stayed 1 night in Mar 2024
Response from HIES Brentwood Team on 18 Apr 2024
Thank you for staying at the Holiday Inn Express & Suites - Brentwood and for taking the time to provide us with your feedback. We appreciate the high rating and are glad you had a positive experience at our hotel. We cannot wait for you to come back to Music City and visit us again!

10/10 Excellent

Crystal

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Skyler on 14 Mar 2024
Thank you for your review of our hotel. We hope you will stay with us again in the future.

10/10 Excellent

Luisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
,
Stayed 3 nights in Mar 2024
Response from Skyler on 14 Mar 2024
Thank you for your review of our hotel. We hope you will stay with us again in the future.

8/10 Good

Nicolas

Travelled with group
Liked: Cleanliness, staff & service, amenities
Overall good. Fixtures need updated such as the hinges on the nathroom door were rusted, unpainted plaster on bathroom wall. Mainly just take some time to fix up the bathrooms so they look better.
Stayed 2 nights in Mar 2024
Response from Skyler on 14 Mar 2024
Thank you for your review of our hotel. We will look into the areas that may need improvement. We hope you will stay with us again in the future.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when i have an early appointment and its a great place to stay, staff is always so great and helpful.
Stayed 1 night in Feb 2024
Response from Skyler on 14 Mar 2024
Thank you for your review of our hotel. We appreciate your choosing to stay at our property when visiting the area. We hope you will stay with us again in the future.

10/10 Excellent

Trevay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy check in, friendly staff, right off the interstate and so many shopping and food options.
Stayed 1 night in Mar 2024
Response from Skyler on 14 Mar 2024
Thank you for your review of our hotel. We are glad you enjoyed your stay with us and hope you will stay at our property again in the future.

10/10 Excellent

Maria

Stayed 1 night in Feb 2024
Response from Skyler on 14 Mar 2024
Thank you for your review of our hotel. We hope you will choose to stay with us again in the future.

8/10 Good

Jorge Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HIES - Brentwood on 26 Feb 2024
Thank you for staying at the Holiday Inn Express & Suites - Brentwood and for taking the time to provide us with your feedback. We appreciate the high rating and are glad you had a delightful experience at our hotel. We cannot wait for you to come back to Music City and visit us again!

10/10 Excellent

Khaey Khaey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, good was great!
Stayed 2 nights in Feb 2024
Response from HIES - Brentwood on 23 Feb 2024
Thank you for staying at the Holiday Inn Express & Suites - Brentwood and for taking the time to provide us with your feedback. We appreciate the very kind words about our hotel and staff. We are glad you had a delightful stay at our hotel. We look forward to your next visit to Music City!

8/10 Good

Ginger

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stain on carpet
Stayed 1 night in Feb 2024
Response from HIES - Brentwood on 23 Feb 2024
Thank you for staying at the Holiday Inn Express & Suites Brentwood and for taking the time to provide your feedback. Our sincere apologies for the condition of the carpet. We strive to make each stay as pleasant and comfortable as possible and are disappointed to hear your experience did not meet those standards we hold ourselves to.We hope you will stay with us again in the future to show you that this issue was an exception. We would love to show you what your experience at our property should be like. Thank you again for your feedback. If we can be of any assistance to you, please contact the hotel via phone or email.

8/10 Good

Warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was crowded. Some vehicles took up 3-5 spaces. House cleaning came in at 10:40 without knocking.
Stayed 1 night in Feb 2024
Response from HIES - Brentwood on 23 Feb 2024
Thank you for staying at the Holiday Inn Express & Suites - Brentwood and for taking the time to provide us with your feedback. I would like to sincerely apologize about the issues you faced during your stay. We did have a large group staying with us that took up those spaces. I am so sorry for any inconveniences that caused you. We would love to have you visit again to experience the true potential of our hotel! Thank you for sharing your comments. If we can be of any assistance to you, please contact the hotel by phone or email.

8/10 Good

Spence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room door was not hung properly or damaged. There is a gap from the door to the frame from the knob down. I had to seal the gap with wash towels. I did inform the front desk after check in.
Stayed 1 night in Feb 2024
Response from HIES - Brentwood on 12 Feb 2024
Thank you for staying at the Holiday Inn Express & Suites Brentwood and for taking the time to provide your feedback. Our sincere apologies for the issues you had with the door to your room. We strive to make each stay as pleasant and comfortable as possible and are disappointed to hear your experience did not meet those standards we hold ourselves to. Thank you for rating us highly. We look forward to your next visit and the opportunity to show you how exceptional the experience of staying at our property can be.Thank you again for your feedback. If we can be of any assistance to you, please contact the hotel via phone or email.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
6am breakfast start made all the difference. Great check in, nice room and would stay again
Stayed 1 night in Feb 2024
Response from HIES - Brentwood on 12 Feb 2024
Thank you for staying at the Holiday Inn Express & Suites Brentwood and for taking the time to give us your feedback. We appreciate the generous words about our hotel. We are happy you had a positive experience. We look forward to your next visit to our property and Music City!

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff personnel super friendly very helpful always enjoy staying with this hotel
Stayed 2 nights in Feb 2024
Response from HIES - Brentwood on 7 Feb 2024
Thank you for staying at the Holiday Inn Express & Suites Brentwood. We appreciate the very generous words about our staff, and are happy to hear you had an enjoyable experience at our hotel. Thank you for taking the time to provide us with your feedback. We cannot wait for you to come back and stay with us again!

8/10 Good

Christina

Liked: Cleanliness, staff & service, room comfort
Renovations in 304
the layout was awesome... The renovations not so much... Who ever did the reno in 304 did not do well.
Stayed 3 nights in Jan 2024
Response from HIES - Brentwood on 29 Jan 2024
Thank you for choosing Holiday Inn Express & Suites in Brentwood and for taking the time to provide feedback about your experience.We are happy to hear the layout of the room suited your needs well. However, I would like to apologize for the renovations not meeting your standard! We strive to make each stay as pleasant and as comfortable as possible, and strive to keep the hotel well maintained and updated. We would love an opportunity to make it up to you and provide you with an experience that reflects these exceptional services. If you decide to stay with us again, please do not hesitate to let us know of anything we can do during your stay to make it better.

10/10 Excellent

Mandie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great
Great place comfy beds - great pillows . Nice breakfast . Yes there’s a train behind but honestly not a huge issue a bit of noise but quick load noise nothing like some of the reviews describe . Super friendly workers .
Stayed 1 night in Jan 2024
Response from HIES - Brentwood on 23 Jan 2024
We appreciate you staying at the Holiday Inn Express & Suites in Brentwood and thank you for taking the time to give us your feedback. We appreciate the kind words about our property. We are happy you had an enjoyable experience, and we look forward to your next visit to our hotel!

4/10 Poor

Sylvester

Stayed 3 nights in Jan 2024
Response from Krystal on 17 Jan 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express & Suites Brentwood. I would like to start by apologizing to you for not meeting your expectations.

10/10 Excellent

Anna

Stayed 2 nights in Jan 2024
Response from HIES - Brentwood on 7 Feb 2024
Thank you for staying at the Holiday Inn Express & Suites Brentwood. We appreciate you rating us so highly. We look forward to your next visit to our hotel!

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very friendly staff. Great location - not too far from downtown Nashville and Nissan Stadium.
Stayed 2 nights in Dec 2023
Response from Krystal on 8 Jan 2024
We are pleased that you enjoyed your stay with us. Thank you for your review and recognition. We appreciate your business and your loyalty. Please visit us again soon.

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Resting Place!
My son and I were on a 16 hour drive trip homeward bound after seeing family, and this was the halfway point home. We needed a good resting place before the rest of our trip home, and this was the perfect place to stop. The beds were so comfortable, it made it hard to get up the next day to head on home. Nice, clean, comfortable place to stay.
Stayed 1 night in Dec 2023
Response from Krystal on 8 Jan 2024
We are pleased that you enjoyed your stay with us. Thank you for your review and recognition. We appreciate your business and your loyalty. Please visit us again soon.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Krystal on 8 Jan 2024
We are pleased that you enjoyed your stay with us. Thank you for your review and recognition. We appreciate your business and your loyalty. Please visit us again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Seriously loved it here, it was a great hotel and when we come back we will be staying here again.
Stayed 3 nights in Dec 2023
Response from Krystal on 8 Jan 2024
We are pleased that you enjoyed your stay with us. Thank you for taking the time to leave us a review. We appreciate you business.

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Response from HIES - Brentwood on 12 Feb 2024
Thank you for staying at the Holiday Inn Express & Suites Brentwood and for taking the time to provide feedback. We appreciate the high rating and cannot wait for your next visit to Music City. We look forward to hosting you again in the future!

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Krystal on 8 Jan 2024
Thanks so very much for taking the time to review our hotel!!

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Krystal on 8 Jan 2024
Thanks so very much for taking the time to review our hotel!!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds, clean, quiet room and priced well
The hotel is located just off of I-65, very convenient. Occasionally heard some road noise as expected. The beds were very comfortable and the room was clean. The staff were friendly, kind and engaging. The included breakfast was well prepared, hot and well stocked. My only very minor complaint is that the furniture-installed outlet strips are so worn out that plugs literally fall out of them, rendering them useless for using a laptop or recharging electronics. The hotel is priced appropriately for the location and I would happily stay there again.
Stayed 1 night in Dec 2023
Response from HIES - Brentwood on 7 Feb 2024
Thank you for staying at the Holiday Inn Express & Suites Brentwood! Thank you for bringing the outlet issue to our attention. We apologize for any inconvenience this may have caused, and will be using this feedback to improve our services. We greatly appreciate the kind words about the hotel and our staff. We are happy you had a positive experience during your stay. We look forward to your next visit to our hotel!

10/10 Excellent

Kelcie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Krystal on 8 Jan 2024
Thanks so very much for taking the time to review our hotel!!

8/10 Good

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Property is not well insulated and doors easily slammed and we heard them throughout the night. Also hotel staff gave someone our room to check into and they attempted to enter our room at 10:30pm. Let staff know about it in the morning and we got a ‘sorry’. Was also told that this location ‘does not price match other websites’ which, I believe, is against their corporate policy guidelines. Might stay again but this is at the low end of what we expect from Holiday Inn. Staff was very friendly upon check in and check out. Breakfast was standard holiday inn stuff.
Stayed 1 night in Dec 2023
Response from Krystal on 8 Jan 2024
I'm so sorry to hear about your recent experience with us. I will have our team look at the door and see if we can get that issue fixed. I will also being looking into the price matching as well. I would like to apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 Okay

Tom

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Ok stay
Rooms seem old and not necessarily spotless though also not filthy. Fire alarm in bathroom chirped when anyone showered presumably because of the steam. Fortunately it stopped once the bathroom aired out. Check-in was easy and staff seemed friendly.
Stayed 1 night in Dec 2023
Response from Krystal on 8 Jan 2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 Excellent

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near everything
Very clean. Very friendly staff. Spacious room. Overall 10/10
Stayed 1 night in Dec 2023
Response from Krystal on 8 Jan 2024
We are pleased that you enjoyed your stay with us. Thank you for your review and recognition. We appreciate your business and your loyalty. Please visit us again soon.

10/10 Excellent

Matt

Stayed 1 night in Nov 2023
Response from Krystal on 8 Jan 2024
Thanks so very much for taking the time to review our hotel!!

8/10 Good

Ernie

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Krystal on 8 Jan 2024
Thanks so very much for taking the time to review our hotel!!

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Krystal on 8 Jan 2024
We are pleased that you enjoyed your stay with us. Thank you for your review and recognition. We appreciate your business and your loyalty. Please visit us again soon.

10/10 Excellent

Jeffrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service at front desk, clean updated room and good breakfast.
Stayed 1 night in Nov 2023
Response from Krystal on 8 Jan 2024
We are pleased that you enjoyed your stay with us. Thank you for your review and recognition. We appreciate your business and your loyalty. Please visit us again soon.