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Embassy Suites by Hilton Nashville South Cool Springs

3.5 star property
Comfortable hotel near CoolSprings Galleria
your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Embassy Suites by Hilton Nashville South Cool Springs

Lobby
Indoor pool, pool loungers
Exterior
1 bedroom, premium bedding, in-room safe, desk
Lobby
Reviews
8.4

Very good

Popular amenities

  • Restaurant
  • Breakfast included
  • Housekeeping
    HousekeepingHousekeeping
  • 24/7 front desk
    24/7 front desk24/7 front desk
  • Bar
    BarBar
  • Laundry
    LaundryLaundry

Explore the area

Map
820 Crescent Centre Dr, Franklin, TN, 37067
  • Popular LocationCoolSprings Galleria4 min drive
  • Popular LocationThe Factory7 min drive
  • Popular LocationLotz House Museum9 min drive
  • AirportNashville, TN (BNA-Nashville Intl.)22 min drive

Most relevant reviews

ExperimentalCarousel

4/10 Poor

I booked a room with two beds & they only had one beds available. Not happy with that!
Mary
Jun 17, 2024
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Room options

View all photos for Suite, 1 King Bed, Non Smoking (2 Rooms)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking (2 Rooms)

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, Accessible, Non Smoking

  • 51 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, One King Bed, Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, One King Bed, Non-Smoking

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed, Accessible, Non Smoking

  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Non Smoking

  • 47 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed, Non Smoking, Corner

  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, Accessible, Non Smoking

  • 47 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Suite Two Double and One Sofa Bed Corner

1 bedroom, premium bedding, in-room safe, desk

Deluxe Suite Two Double and One Sofa Bed Corner

  • 55 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, One King Bed, Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, One King Bed, Non-Smoking

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Allergy Friendly, Corner (2 Rooms)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Allergy Friendly, Corner (2 Rooms)

  • 55 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, Accessible, Non Smoking

  • 47 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, Accessible, Non Smoking

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite Two Double and One Sofa Bed Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

Standard Suite Two Double and One Sofa Bed Non-Smoking

  • 47 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Presidential Suite, Non Smoking

Presidential Suite, Non Smoking | Living area

Presidential Suite, Non Smoking

  • 139 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Corner Suite, Two Double Beds, Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

Premier Corner Suite, Two Double Beds, Non-Smoking

  • 55.0 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Corner

  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Allergy Friendly (2 Rooms)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Non Smoking, Allergy Friendly (2 Rooms)

  • 47 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

  • Sleeps 4
  • 1 King Bed

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Exterior
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About the area

Franklin

Located in Franklin, Embassy Suites by Hilton Nashville South Cool Springs is in the business district. CoolSprings Galleria and Mall at Green Hills are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Nashville Zoo. Looking to enjoy an event or a game while in town? See what's going on at Nashville Armory, or consider a night out at The Bluebird Cafe. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with hiking/biking trails.
Visit our Franklin travel guideOpens in a new window

What's nearby

  • CoolSprings Galleria - 4 min drive
  • The Factory - 7 min drive
  • Franklin Theatre - 8 min drive
  • Lotz House Museum - 9 min drive
  • Carter House - 9 min drive

Getting around

  • Nashville Riverfront Station - 18 min drive
  • Nashville International Airport (BNA) - 23 min drive

Restaurants

  • ‪Chick-Fil-A - ‬3 min drive
  • ‪Huckleberry Brewing Co. - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Culver's - ‬4 min drive
  • ‪Starbucks - ‬3 min drive

About this property

Embassy Suites by Hilton Nashville South Cool Springs

Hotel in the business district
Located close to CoolSprings Galleria, Embassy Suites by Hilton Nashville South Cool Springs provides a free breakfast buffet, a corner/local shop and a free daily manager's reception. Stay connected with in-room WiFi (surcharge), and guests can find other amenities, such as a coffee shop/cafe and dry cleaning/laundry services.
Additional perks include:
  • An indoor pool with sunloungers
  • Self-parking (surcharge), an electric car charging station and express check-out
  • Express check-in, a porter/bellboy and a gift shop
  • ATM/banking services, free newspapers and a vending machine
  • Guest reviews give good marks for the breakfast, helpful staff and location
Room features
All 250 rooms have comforts, such as premium bedding and laptop-compatible safes, in addition to thoughtful touches, such as air conditioning and separate sitting areas. Guest reviews speak positively of the overall comfort rooms at the property.
More conveniences in all rooms include:
  • Hypo-allergenic bedding, sofa beds and free cots/infant beds
  • Bathrooms with designer toiletries and baths or showers
  • 37-inch HDTVs with premium channels
  • Separate sitting areas, recycling and fridges

Languages

Arabic, English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Secured parking on site (USD 10 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets on request
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (16,000 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 9 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Building
  • Built in 2001
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Double sofa bed
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 37-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75, per accommodation, per stay, plus a deposit of USD 75.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 20 kg per pet)
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Secured self-parking fee: USD 10 per day (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Nashville
Embassy Suites Nashville South/Cool Springs
Embassy Suites Nashville South/Cool Springs Franklin
Embassy Suites Nashville South/Cool Springs Hotel
Embassy Suites Nashville South/Cool Springs Hotel Franklin
South/Cool
Embassy Suites Nashville South/Cool Springs
Embassy Suites by Hilton Nashville South Cool Springs Hotel
Embassy Suites by Hilton Nashville South Cool Springs Franklin

Frequently asked questions

Does Embassy Suites by Hilton Nashville South Cool Springs have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Embassy Suites by Hilton Nashville South Cool Springs?

As of 19 Jun 2024, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Nashville South Cool Springs on 14 Jul 2024 start from NZ$261.05, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Embassy Suites by Hilton Nashville South Cool Springs pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total) with a maximum weight of up to 20 kg per pet. There's a deposit of USD 75.00 per stay and a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Embassy Suites by Hilton Nashville South Cool Springs?

Self-parking is available for USD 10 per day.

What time is check-in at Embassy Suites by Hilton Nashville South Cool Springs?

Check-in begins at 4 PM.

What time is check-out at Embassy Suites by Hilton Nashville South Cool Springs?

Checkout is at 11 AM. Late checkout is available for USD 50.00 (subject to availability).

Where is Embassy Suites by Hilton Nashville South Cool Springs located?

Situated in the business district, this hotel is within 3 miles (5 km) of Aspen Grove Park, CoolSprings Galleria and Saint Thomas Medical Partners. Iasis Health Care is 2.8 mi (4.5 km) away.

Embassy Suites by Hilton Nashville South Cool Springs Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 732 out of 1307 reviews" "
Rating 8 - Good. 285 out of 1307 reviews" "
Rating 6 - Okay. 144 out of 1307 reviews" "
Rating 4 - Poor. 85 out of 1307 reviews" "
Rating 2 - Terrible. 61 out of 1307 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Mary

Travelled with family
I booked a room with two beds & they only had one beds available. Not happy with that!
Stayed 1 night in Jun 2024

2/10 Terrible

andy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in after and 8hr drive and went into the room their was trash and food in the floor and the room smelled bad. I don't believe the AC wasn't working. I reported the issues and the front desk said there was no cleaning staff at night to reclean the room and they where over booked by two rooms. After sometime the manager gave me another room. I will NOT stay here again.
Stayed 2 nights in Jun 2024

4/10 Poor

jack

Travelled with family
Dirty floors they don’t vacuum when cleaning Carpet dirty and just not kept at all. Bathtub stained dirty tile floors. Area outside very nasty. Not inviting at all! This not cheap hotel! Was expecting better. Certainly wouldn’t stay there again
Stayed 3 nights in Jun 2024

4/10 Poor

joshua

Disliked: Cleanliness, amenities, property conditions & facilities
It’s gross, old, and tired.
Stayed 1 night in Jun 2024

2/10 Terrible

Robert

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Our room 521 had black mold showing around the tub. At some point, someone had applied a clear caulking over the mold as an attempted fix. The shower faucet handle was also extremely loose and ready to fall off. At check in, the staff had trouble locating our reservation. It took about 20 minutes to resolve. As an attempt to make things better, we were given a $50 voucher for the on site restaurant. The restaurant was never open during our stay. Very disappointed.
Stayed 1 night in Jun 2024

10/10 Excellent

Kristen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The evening reception and the morning breakfast is AMAZING!
Stayed 1 night in May 2024

6/10 Okay

Kathie

Travelled with family
We enjoyed the breakfast. The bed was ok. The room was in need of repairs! Missing shampoo, etc in containers, Screeching doors, tub facets, dirty carpet, etc!
Stayed 2 nights in May 2024

4/10 Poor

terry

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is beautiful. The people were all very nice. When we stayed there they were having a water issue and they turned off all the water on the hotel from 10p to 7 am. This meant no showers, no drinking water except bottled water during this time. Also meant the ac would not work. Our room was 78 degrees and really stuffy. This did not make the stay enjoyable, from lack of sleep. The pool was also cold, and very cloudy.
Stayed 1 night in May 2024

2/10 Terrible

Scott, Bakersfield

Travelled with family
Disliked: Staff & service
We booked a prepaid room on Expedia and were delayed at the airport until the next morning arrival after midnight. The hotel would not provide us the room we prepaid for even though we arrived early the next morning before check out time. We had a weddning to go to so we had to get dressed in lobby bathroom even though we had prepaid for a room. Terrible service. Front desk was awful and rude about it. Don’t ever book here.
Stayed 1 night in May 2024

4/10 Poor

John

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking charge. Room cleaning was very late each day
Stayed 3 nights in May 2024