2/10 Terrible
Connie
Travelled with family
28 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this property according to convenience, free breakfast, and a suite, to where I drove 8 hours to attend a charity event, and it would be close by! Luckily I didn't go alone, as I had first set out to do. I go to office to check in to my suite. A suite in non existent on this property, even though that is what I "PAID" for! So I ask, what time is breakfast, "we DON'T" serve breakfast, but was advertised as you did! I asked if the price would be lowered, since a 'suite' is what i was charged for. I was told 'no', because I would not find a better rate at any other property. (Note:) My credit card has already been charged!!! There was one room available, (outside stairs) that was given, so dead tired from the long drive, went up to the room, being told, I could change rooms the next day. 1 (ONE) towel, I kid you not, in the room, ONE! Rested for about 3 ours, then went out to explore Nashville. Came back about 3pm to check into the downstairs room, I was promised the night before. Was then told there was none available. So was sent to an upstairs room, the key would not work, and the door handle was broke. Went back down to get more keys. Back up the stairs, opened door, Security lock is gone, totally! After changing rooms 3 times, and a long wait, I was given a downstairs room. No deadbolt, door had been previously broke into, with what looked like a crowbar! People having sex on outside stairs, transients digging in trash for hours, I have more to say, not enough room!
Connie
Stayed 3 nights in May 2024