Seasonal outdoor pool, pool loungers

Reviews of Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 498 out of 1006 reviews" "
Rating 8 - Good. 235 out of 1006 reviews" "
Rating 6 - Okay. 126 out of 1006 reviews" "
Rating 4 - Poor. 79 out of 1006 reviews" "
Rating 2 - Terrible. 68 out of 1006 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Terrice

Business traveller
Liked: Amenities, property conditions & facilities
Good location and nice facilities. However, I didn’t receive any room service during my entire stay. Even though the signs said they would do it every other day.
Stayed 3 nights in May 2024
Response from Customer Service on 24 May 2024
Terrice, thank you for sharing your feedback. It's great to hear that you appreciated the location and facilities. We are sorry to learn about the room service experience not meeting your expectations. We will certainly address this matter. We value your input and hope you might consider staying with us again.

4/10 Poor

Elizabeth

Business traveller, Travelled with group
Disliked: Amenities, property conditions & facilities
They need to reevaluate some of their staff. Called to make a request and it was never noted. Didn't have a room ready at check-in at 3 and was told I'd get a room on the first floor and it was never noted. Couldn't get into a room until 5 and was given a room in the 3rd floor. Tub had drainage issues. Overall not a great stay. Will not be staying there again
Stayed 2 nights in May 2024
Response from Customer Service on 23 May 2024
Elizabeth,We regret to hear your stay did not meet expectations. The concerns you mentioned about team member communication and the condition of your room will be reviewed internally. We appreciate your feedback as it helps us improve our services.Thank you for bringing these matters to our attention.

4/10 Poor

Barbara

Travelled with partner
Liked: Cleanliness
Imagine booking a room here because you’re visiting family in the hospital and exhausted, only to find out you got charged almost $30 a night to park. When I checked in, the front desk person asked me to swipe my card in case of “incidentals”, which I assumed would be returned if there were no incidentals. Why be sneaky and lie about what the charge was really for?! Or why not include it in the quoted room rate instead of tacking it on later? If you book through Expedia, the parking fee is hidden in the fine print. And I don’t care if it’s standard around the area, when you know a lot of your customers are coming from the hospital you’re located very close to.. Even Vanderbilt doesn’t charge for parking. Ridiculous.
Response from Customer Service on 23 May 2024
Barbara, thank you for taking the time to share your feedback. The frustration you experienced regarding the parking fee is understandable. While third-party bookings sometimes include details in the fine print, we strive to ensure transparency at check-in. Your comments will be reviewed with our team to improve communication. We hope you’ll reconsider staying with us in the future.

10/10 Excellent

Stacy

Liked: Staff & service
Stayed 1 night in May 2024
Response from Customer Service on 23 May 2024
Stacy, thank you for your positive review of Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place! The team is delighted to see that you had a great experience. We're looking forward to welcoming you back soon!

10/10 Excellent

Carol

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Excellent! Loved the popcorn at check-in!
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Carol, thank you for your wonderful review! The Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place team loves to make memorable moments for our guests. We're delighted you enjoyed the popcorn at check-in. We're looking forward to welcoming you back!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 11 May 2024
Thank you for the great rating, Mark!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Good

Sydney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was good but there were a few things such as we asked 5 times for more towels and trash bags and kept being told that they would bring it to our room and never did and the conditioner was empty and asked to have it replaced and never did and then there was no waffles on Monday which made me sad because they are delicious! But our room was clean and the staff was very nice and professional.
Response from Customer Service on 8 May 2024
Sydney, understanding the minor inconveniences you encountered during your stay, particularly in regard to the amenity supply and breakfast options, is regrettable. It's heartening to learn however that you found our team members to be cordial and professional. At Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place, we aim to make every experience memorable, so please know this feedback is taken quite seriously for future enhancements. It's great to know that cleanliness met your expectations. Thank you for sharing, we look forward to welcoming you back for an improved experience!

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Very friendly.
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Debbie, it's wonderful to hear you had a positive experience with our engaging team members at Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. Your kind words are greatly appreciated. We hope to have the pleasure of serving you again in the future.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Easy parking. Good breakfast.
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Stephanie, we're thrilled to hear you enjoyed your stay at the Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. It's great to know our central location, convenient parking, and tasty breakfast were to your liking. Thank you for choosing us and we hope to accommodate you on your next visit to Nashville!

8/10 Good

Katharine

Liked: Staff & service
The room was big with a nice layout. Bed was comfortable. Drain in shower was backing up and visibly clogged with hair that was not ours. Garbage was left in the bottom of garbage can from Previous guests. Staff was friendly. Check in and checkout was fast and easy.
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Katharine, we appreciate the time you took to share your experience at the Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. It's pleasing to hear that you appreciated the spaciousness of your room, comfort of the bed, and the efficiency of our check-in and check-out processes. We're also glad you found our team members to be friendly. However, it's regrettable that you had an issue with the shower drain and cleanliness of your room. Rest assured, we continuously strive to surpass our guests' expectations in cleanliness and will take your feedback into account. Thanks again for your review. We hope to host you once more in the future.

6/10 Okay

Jose A, San Juan

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Must provide bottle opener in every room. Noisy A/C unit. Some members of the cleaning crew (I saw 2 men, and spoke with one of them) repeatedly bang the doors of every room while cleaning. One cannot sleep, study or work. This happened every day.
Stayed 4 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Jose, thank you for sharing your thoughts. It appears there were some disturbances during your stay, particularly regarding the sounds from the air conditioning and the cleaning process. We appreciate you bringing it to our attention, as it allows us to identify aspects that may require fine-tuning. Regarding the bottle opener, it's an excellent suggestion that we'll consider for future guest convenience. We hope for another chance to provide a more tranquil experience next time.

6/10 Okay

Bonnie

Travelled with family
Disliked: Cleanliness, staff & service
Very strong lemon odor, had breathing trouble in the room. Was not informed of the $25 parking per night. Need new mattress.
Stayed 3 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Bonnie, we regret to hear about your recent experience. Your concerns about a notable citrus scent and respiratory comfort within the rooms are taken seriously. Moreover, we understand that you were caught off guard by our parking fee and had discomfort stemming from the bed quality. Our main aim is to always uphold clear communication and provide a comfortable stay, and we apologize for any inconvenience encountered. Rest assured, your feedback has been shared with our team members for review and appropriate action. We hope next time we can make your experience a more pleasant one.

10/10 Excellent

Amy

Stayed 1 night in Apr 2024
Response from Customer Service on 14 May 2024
Amy, it's fantastic to know you had a remarkable stay at the Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. We're delighted you chose our hotel and it would be a pleasure to have you return in the future. Safe travels!

2/10 Terrible

Hemang

Stayed 1 night in Apr 2024
Response from Customer Service on 9 May 2024
Hemang, we're disheartened to hear that your stay did not meet your expectations. We strive to provide our guests with an optimal experience and your feedback is crucial as it helps us identify areas for improvement. We hope you'll give us another chance to demonstrate the high-quality services our guests usually enjoy.

8/10 Good

Mary Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff at the desk. The young lady was very friendly informative and available for questions and information.
Stayed 3 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Mary, it's wonderful to hear that you found our team members at the front desk to be friendly, knowledgeable, and reliable during your stay at Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. Your kind words truly mean a lot to us. Thank you and we're looking forward to possibly welcoming you back for another visit.

6/10 Okay

tilak

Travelled with family
Liked: Staff & service
I’m not like what breakfast is good
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Tilak, thank you for sharing your experience. We understand your mixed feelings about the breakfast offered. We appreciate your feedback as it helps us improve and continue to deliver a stay that meets the expectations of our guests. We hope you'll consider coming back to give us another chance to impress you.

4/10 Poor

Terri

Stayed 3 nights in Apr 2024
Response from Customer Service on 7 May 2024
Terri, it's unfortunate to see that your stay did not meet your expectations. It's important that every guest has a positive experience, and we're sincerely sorry if anything occurred that may have decreased the quality of your stay. We hope you will give us another opportunity to better serve you in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
David, thank you for this fantastic rating. We are overjoyed that your stay at Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place met your expectations. We look forward to welcoming you back for yet another memorable experience.

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like pay $25.00 to park.
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Brenda, it's regrettable to hear about your dissatisfaction with the parking fees. We aim to make clear all fees related to our amenities and services. Your feedback is important in helping us evaluate our offerings, and we'll ensure your views are taken into consideration. We hope you enjoyed other aspects of your stay at Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. We're eager to welcome you back soon.

6/10 Okay

marlene

Disliked: Staff & service
The hotel said breakfast but nothing was offered at the time it said breakfast would be available. The hotel charges $ 25.00 extra for parking. The bed in my room was a king but had queen fitted sheet so it kept coming off the bed, no soap dispenser in bathroom, I went down to check out and the guy behind dest had a terrible attitude, as if I was bothering him!
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Marlene, We regret that you didn't have the expected experience, particularly with breakfast timing, supplemental charges, and bedding. Ensuring guest comfort and satisfaction is our main priority. Sorry to hear about your less than satisfactory encounter with a team member, we always strive to provide a professional and hospitable environment. Be assured, management will look into the concerns raised for a better future experience. We hope you’ll give us another opportunity to deliver the level of service typically expected from us.

8/10 Good

Joy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the proximity to our route, and destination.
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Joy, it's delightful to hear you appreciated the convenience of Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. We're grateful that you chose us as your lodging option for your recent journey. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Clean , felt safe & easy access other places . Staff were very nice.
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Max, we're thrilled to hear your stay at Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place met all your expectations. It's lovely to know easy accessibility, cleanliness and the kindness of our team members heightened your experience. We look forward to welcoming you back on another visit.

10/10 Excellent

TAMEKA D.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place is home away from home. The staff was phenomenal and location presented many options, including dining, entertainment and shopping.
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Tameka, it's wonderful to hear that the Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place felt like your home away from home. We're thrilled to know that you found our team members exceptional, and you enjoyed the convenience of nearby dining, entertainment, and shopping options. We look forward to welcoming you back.

4/10 Poor

Elaine

Travelled with partner
Disliked: Property conditions & facilities
No shower curtain, heat either too cold or too hot cycling back & forth. Felt like we were bothering the staff by checking in.
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
Elaine, we're sorry to hear about the problems you experienced during your stay. We apologize for any issue you might have had with your bathroom amenities and room temperature. We also regret that our team members didn't provide the warm and attentive check-in experience you deserved. We appreciate your feedback and will strive to improve our guest experience.

2/10 Terrible

Cheryl

Travelled with group
Disliked: Staff & service, property conditions & facilities
When we got there, our room wasn't ready. They told us to come back at a little before 3. We arrived at 3 and it still wasn't ready. Took about 45 more minutes and a shift change to get into the room. On Friday morning, I had a medical emergency and had to go home. I was charged for 2 nights parking even though I only stayed one night and wasn't offered a credit or any compensation for the room. Not even I'm sorry, I wish we could do something.
Stayed 2 nights in Mar 2024
Response from Customer Service on 6 Apr 2024
Cheryl, we're genuinely sorry to hear about the issues you experienced during your visit, especially the inconvenience regarding room readiness. Our team always experiments with improving our guest check-in experience, and your feedback is very valuable to us in this process. In regards to the parking charges and lack of compensation, we understand your frustrations and will surely take your feedback into consideration to improve future guest experiences. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 30 Mar 2024
Thanks for the amazing rating, Jennifer!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay at the Hampton Inn. No complaints with checking in or out and staff was all professional and courteous. Our room was very clean. They are not the most updated rooms, but everything was comfortable and met all of our needs. Parking is $25 a night in the open lot.
Stayed 3 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Amanda, thank you for sharing your experience at Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. It's encouraging to hear that you found our team members professional and courteous, and that our clean rooms met your needs. We understand your remarks about the room design and appreciate the feedback. Please also note that our parking fee is established to ensure the best possible security and maintenance of the area for our valued guests. We hope to welcome you back in the future.

4/10 Poor

Michael

Disliked: Property conditions & facilities
Ice maker on first floor didn’t work. Clock in room didn’t work. Never cleaned the room when it was supposed to be cleaned every other day. Breakfast was below average quality with several drink choices not available. And why in a city with mainly night life is the breakfast over at 9 AM??? CHARGED $25 PER DAY PARKING AND CALLED IT AN INCIDENTAL! The whole place was not very and kind of smelled. For $175 per night, I expected a lot better than was delivered..
Stayed 3 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Michael, we appreciate your feedback and regret that your stay wasn't up to your expectations. We apologize for the malfunctioning equipment and room cleaning schedule not aligning with your requirements. It's disappointing to learn that our breakfast didn't meet your standards and limited drink options didn't satisfy your needs. Our breakfast hours are designed to cater to a wide array of our guests' schedules and life styles. The parking fee is essential for providing a secure environment for all vehicles, though we understand it may come as a surprise for some guests. Lastly, it's unfortunate to hear about your discomfort due to the ambiance, and we can assure you steps will be taken to improve. We hope to have another opportunity to serve you better in the future.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Tom, thank you for your high rating of Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. We're thrilled that your stay met your expectations and we hope to serve you again in the future, providing the same level of satisfaction. Safe travels.

10/10 Excellent

Rick

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
Rick, we're thrilled to hear that your stay at Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place met your expectations. Our team works diligently to provide a wonderful experience and your positive remarks are a testament to that. We sincerely hope to welcome you back in the future.

10/10 Excellent

Dennis

Travelled with partner
I know we will visit again. Excellent Breakfast to.
Stayed 2 nights in Mar 2024
Response from Customer Service on 8 Mar 2024
Dennis, thank you for taking time to review your stay at Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. It's delightful to know you appreciated our excellent breakfast and are planning a return visit. We eagerly look forward to hosting you on your next Nashville adventure.

8/10 Good

Tim

Business traveller
Liked: Staff & service, amenities
The room was clean, although it felt dated and had visible wear and tear. The hallways and elevators were dirty. The staff that I met were all kind and helpful. I do like hotels that have their own parking lot like this one did. I don't really care for valet parking.
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar 2024
Tim, it's great to hear that you valued the cleanliness of your room at Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place and our helpful team members. Your satisfaction with our parking arrangement is also duly noted. We're continuously working on enhancing the state of our facilities, including those points you shared. Please consider staying with us again so we can provide an even better experience.

8/10 Good

Cynthia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfy, room was super clean, only negative was the gurgling sink haha. scared me half to death in the middle of the night. Would stay again.
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
Cynthia, it's fantastic to learn that you found our beds comfortable and the room impeccably sanitized at Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. We appreciate your feedback about the sink, this is something our team will consider carefully. Your willingness to come back delights us and we can't wait to create an even more impressive visit next time.

10/10 Excellent

Lucas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!
Stayed 4 nights in Feb 2024
Response from Customer Service on 4 Mar 2024
Lucas, we're overjoyed to hear you had such a positive experience with our team members at Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. We pride ourselves on our excellent customer service and we're glad we met your expectations. Come visit us again soon!

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and price!
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Mar 2024
Kate, thank you for sharing your delightful feedback. It's wonderful to hear you found Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place to be ideally situated and affordable. We can't wait to have you back for another great stay.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 1 Mar 2024
Jeffrey, thank you for your perfect score on Expedia for Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. We are thrilled to know you enjoyed your stay and we're looking forward to welcoming you back in the future!

8/10 Good

Laurent

Travelled with partner
Liked: Staff & service
Welcome was great. Room was so so. I did not like that we could not get an upgrade after the first night.
Stayed 2 nights in Feb 2024
Response from Customer Service on 29 Feb 2024
Laurent, we're thrilled that your check-in experience at Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place was impressive! We deeply empathize with your concerns regarding room upgrades, although availability may vary at times. Based on this feedback, we will strive to provide an even better guest experience. We hope you will give us another opportunity to serve you better in the future.

10/10 Excellent

Regina, Pulaski

Travelled with family, Business traveller
Close to the Dr. ‘s office.
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Regina, it sounds like our location at the Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place suited your needs perfectly. We're elated that you had such a satisfactory stay with us. Thank you for sharing your feedback. We hope to see you again soon!

10/10 Excellent

Christopher

Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Christopher, thank you for choosing Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. We're glad to hear you had a fantastic stay. Your high rating is greatly appreciated and we look forward to providing more exceptional stays. Come back soon!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that only guests of the hotel with key cards had access to the building.
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Michael, thank you for your review. We're glad you recognized the security measures at Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. Implementing key card access is one way we help ensure our guests feel safe and secure during their stay. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
Thanks for the perfect rating, Shaun!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place.

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was greatt upon check-in. The property is lose to dining options.
Stayed 2 nights in Feb 2024
Response from Customer Service on 1 Mar 2024
Wanda, your positive feedback is much appreciated. It's delightful to know that upon arrival, our team members made you feel welcome at Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. We enjoy being conveniently located near many dining possibilities, and are glad it added value to your stay. We look forward to welcoming you back on your next trip.

2/10 Terrible

derek

Stayed 2 nights in Feb 2024
Response from Customer Service on 24 Feb 2024
We appreciate you taking the time to share your feedback, Derek.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smoke Free?
The only thing concerning about our stay, the next night during our stay, when we exited the elevator, we were hit with the smell of Weed in the hallway on the third floor in a smoke free facility.
Stayed 2 nights in Feb 2024
Response from Customer Service on 18 Feb 2024
Dennis, your high-scoring review of Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place is much appreciated. Concerning your unexpected encounter with an unusual smell on the third floor, we regret any discomfort caused. We strive hard to maintain a smoke-free environment throughout the hotel for the comfort of our guests. We appreciate your understanding and hope to welcome you back soon.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Subpar
This hotel was not up to my standards at all. The room was not very clean. The floors did not look swept, the trash can in the living area had coffee grounds all in the bottom and was wet and sticky. One of our lamps did not work. The beds were not very comfortable and were very squeaky. Just trying to get out of bed I thought I would wake my kids. We tried to get extra tissues because there were about 3 left in our box and after an hour we went and requested again and were given toilet paper because they didn't know where tissues were. One positive note was that they have free popcorn and cookies in the lobby in the evening but with the cleanliness of the hotel I was hesitant to eat the snacks. Overall, this room was okay for one night but would not recommend an extended stay and to stay there you need to lower your standards and overlook many things.
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Feb 2024
Thank you for sharing your feedback. We're sorry to hear that your stay didn't meet your expectations. Cleanliness is paramount as well as providing functional in-room amenities and we regret any shortcomings on our part. We also understand your concerns about the bedding and it's regrettable that it impacted your comfort. Assure you our goal is to offer quality accommodation, and your input is valuable in this regard. It's good to know that our evening lobby treats were of interest to you. We appreciate your feedback and will take necessary steps to enhance our guests' experience.

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Feb 2024
Thank you for this excellent rating, Elisabeth!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place! We'd love to host you again someday for yet another unforgettable visit.

8/10 Good

Brittany

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Our rooms bathroom and in general could have had better housekeeping. Besides that, it was a great value to be downtown. If we would have been staying for more than a night I may have asked to switch rooms or have the bathroom re-cleaned but it was tolerable for a one night cheaper stay in an otherwise insanely priced area.
Stayed 1 night in Feb 2024
Response from Customer Service on 14 Feb 2024
Brittany, it's wonderful to hear that you found the Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place to be great value in a prime location. Regarding your feedback on housekeeping, we pledge to place continuous focus on further improvements. If you decide to stay with us again, we'll be more than happy to ensure your accommodation meets all your expectations for a longer visit. We appreciate your comments, as they help us remain steadfast in our commitment to excellence.

4/10 Poor

Donald

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible to charge$25.00 per day to prk after payiing over $100.00 a nite for a room
Stayed 2 nights in Feb 2024
Response from Customer Service on 9 Feb 2024
Donald, it's disheartening to learn that certain aspects of your stay did not meet your expectations. In terms of parking, we strive to provide the most secure and convenient solutions for our visitors, but we understand your observations. We regret if this made your stay less enjoyable, and we appreciate your feedback as a vital input for improving our service.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 7 Feb 2024
Gloria, it's wonderful to see your top rating for Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. Our team appreciates your feedback and hopes to deliver another remarkable stay on your next visit.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to vandy sports facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 7 Feb 2024
Kenneth, we're delighted that the location of Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place fit perfectly with your plans to visit the local sports facilities. We hope to see you again during your future visits.