Narusawa Holidays from NZ$2,467

Clean and modern room. Friendly and helpful staff.

This is a gorgeous and elegant hotel with courteous staff and beautiful Onsen baths. We arrived in the evening and enjoyed the magical gardens with lights and mist. There are numerous restaurants on the grounds but none serve a quick simple dinner. They are all multiple course Kaiseke style and expensive (16000-20000 yen = around $100 per person). Room service is also expensive. Recommend to book the meal plan rather than playing it by ear like we did. If no meal plan, then the best option for a reasonable price dinner is room service Ramen served after 9.30pm - the server who brought it laid it out like a ceremony - delicious and a fun experience. The hotel is not so central but the 20 min JR train ride plus 10m walk is worth it if you value a quiet local neighborhood vibe.

We have a great stay! The room was clean, they have a gym, laundry, and common space/area with tables and microwave. I would definitely recommend to book with breakfast buffet, it was great and saves if you reserved ahead. Staff was very helpful and friendly. Also great location, very close to ueno station and ueno park. Definitely recommend!

so glad to have chosen this hotel! 8 min walk from the nearest train station, it is staffed with the kindest people and the amenities are amazing! the room is just the right size and is so well kept

The rooms are spacious, staff are very helpful and friendly. The hotel is closer to Shinagawa station, handy to 7-11 and other amenities