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Reviews of Suites & Residence Hotel Napoli

4 out of 5
Suites & Residence Hotel Napoli
Via Antiniana 19, Pozzuoli, NA

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 72 reviews" "
Rating 8 - Good. 22 out of 72 reviews" "
Rating 6 - Okay. 11 out of 72 reviews" "
Rating 4 - Poor. 4 out of 72 reviews" "
Rating 2 - Terrible. 7 out of 72 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Faiza

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Steven

Stayed 2 nights in Sep 2022

4/10 Poor

Andrew

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

Alex

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Be aware of The Hot Water is never avalaible and if you complain they come out with an excuse say that is been fixed.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and up to date. Breakfast was unique and tasty. Salami was to old and needs to be fresh or it takes on a bad taste. Everything else was fine. The volcano sulfitara emitted sulfur fumes that can be offensive at times. Closing windows helped. Depends on which way the wind blows.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very large and well equipped. It was also very comfortable and tide. The staff were extremely helpful and had good knowledge of not only local facilities, but also of Napol's In general.
Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel was really nice and clean. Service from the staff was not. They questioned how many people we had in our room multiple times even counted how many people where in our cars when we came in and out. The night staff literally game out to the gate and watched us drive in and out. We were told to be quiet because they had bigger group staying there and they didn’t want us to disturb them. Might I add, we were not even loud. Plus side is that it is gated and we felt safe. We also had a great dinner up the hill. Due to the staff watching our every move and not being accommodating to our small group we will not be staying here again. Which is unfortunate because our group has stayed at this location for the past 3-4 years with no issues.
Stayed 2 nights in Jun 2018

10/10 Excellent

Alan, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and Safe place to stay
This hotel is located in Pouzzoli which is not necessarily close to Naples but access to Naples is not difficult. The are where the hotel is located is a bit daunting as it is in a commercial/industrial area. The parking is excellent and secure. The hotel rooms and facilities were beyond expectation and the staff were extremely helpful.
Stayed 3 nights in Jul 2017

8/10 Good

Cali jack, Costa Mesa, and CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet
A/C was out. I otherwise good. Staff was very helpful.

8/10 Good

Stephen, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ten days in Pozzuoli
The people at the hotel were all extremely friendly, helpful, and made our stay for 10 days very nice. The location can be a little challenging to connect to buses and trains as the local bus can be unreliable. Their expert taxi driver Antonio was superb!!

8/10 Good

Sandro, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gated and monitored parking
The hotel is in good overall conditions and staff are doing their job. I really liked having a gated and monitored parking lot so I felt better leaving it since the general area around the hotel is mainly of warehouses and car dealers. Really not much is walking distance so car is must. Great place to get a good quality/price ratio.

6/10 Okay

Alan, London

Liked: Cleanliness, staff & service, room comfort
OK on the inside ...mediocre location
I thought a kitchenette was part of the suites but it was not installed

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Space for the kids
We chose this hotel very quickly based on the room size and it's proximity to a function my husband had to attend. Without any experience in the area, I don't know how it stacks up to others, but our time there was just...weird. As for the basics, they were covered. The kids had their own room so we could stay up after they went to bed. The couch wasn't particularly comfortable and was in a strange spot, there was an entire area of the room with nothing in it. The restaurant is across the street at a sister hotel. The food there was excellent. The bar in the lobby is tiny. The on-sitebreakfast was OK (I recommend the regional pastries), but the Nespresso machine coffee was less than ideal. There didn't seem to be much of anything in the neighborhood. It was hard to get a feel when we pulled in; our car was the only one in the parking lot. This place did the job, but I didn't leave feeling particularly wowed. I would look for a place with a pool if visiting with the kids in the summer.

8/10 Good

Karene, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
It is a nice hotel with a great staff, but too far away from Naples.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Business but not pleasure
The staff was very attentive and helpful. Kitchen/breakfast staff was great. Parking is in a secured area. The rooms are clean, though not what I would call comfortable or relaxing. Unfortunately, it is a remote location not convenient to local attractions. In summery, most suitable for business or an overnight layover in route to somewhere else.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean! friendly staff!
hotel was a late night booking for us. Very clean, decent location... Business district. Staff was very friendly, room was small, bathroom large and very clean. Breakfast had a nice spread. Great restaurant about 3/4km down the road!

6/10 Okay

Steve , Rochester, Kent

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel, could have been so much better!
Location all wrong, needed to use public transport, a disaster when you've not been in Italy before let alone Naples. Hotel staff assisted with bus numbers etc but not with practicalities of buying tickets, got caught by transport police for unable to produce ticket. Cannot buy tickets on bus, meant to purchase before you board, we didn't know that. Fined 24 euros each! Naples sea front is beautiful, can't say the same for experience in rest of town, very dirty, did not feel safe at all, would not travel here again, once you've seen the view, wouldn't bother with anything else,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not romantic
Great Hotel, Wrong area.

10/10 Excellent

Steve, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
hotel was fantastic, bit out of the way, need to be fit to stay.

8/10 Good

Mubarak, KSA

Liked: Cleanliness, property conditions & facilities, room comfort
Not so bad

4/10 Poor

Concetta Valeria

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Struttura decadente.davvero un peccato: Personale gentilissimo
Stayed 2 nights in Feb 2024

10/10 Excellent

Rosa

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Alessia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale ottimo, molto accogliente e camera bella pulita, moderna e accogliente. Colazione top!
Stayed 1 night in Dec 2022

8/10 Good

Mirko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bella struttura, ottimo parcheggio. Il letto non comodissimo e non sono riuscito a regolare l'aria condizionata.
Stayed 1 night in Aug 2022

2/10 Terrible

Patrick

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nous avons écourté notre séjour car impossible d’y dormir. L’air conditionné ne fonctionnait pas dans aucune chambre proposée.
Stayed 11 nights in Jul 2022

8/10 Good

pasquale

Stayed 1 night in Apr 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
P
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Leonardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Valeria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel soggiorno
Ottimo albergo, camera spaziosa, pulita, confortevole. Ottima colazione. Garage coperto molto utile.
Stayed 8 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with partner
Arrivato in struttura non si capiva come entrare, incontro una signora in auto la quale mi avvisa che quella era l'entrata per i militati (?!?!?!?!l). Telefono alla struttura e mi risponde la struttura a fianco. Recati in reception, la prenotazione non esisteva (?!?!?!). Fortunatamente mi trovano pochi minuti, ospitalità presso hotel montespina, pochi km piu avanti. Sicuramente, quest'ultima, un ottima struttura e molto comoda per raggiungere Napoli con la linea Cumana
Stayed 2 nights in Jul 2021

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Incredibile si prenota il best Western che è chiuso e si viene ricollocati nell'attiguo American Hotel. Frode bella e buona
Stayed 1 night in Dec 2020

2/10 Terrible

fabien

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Aug 2020

10/10 Excellent

Gianluca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Ricioppo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2020

10/10 Excellent

Giampaolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

L-ASMAA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

10/10 Excellent

MauroBinet, Pozzolo Formigaro (AL)

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Per un problema mi hanno cambiato hotel e per un mio problema la prenotazione che era gia pagata mi è stata spostata di due giorni senza nessun problema e senza nessun costo aggiuntivo personale cortese gentile e disponibile non ho avuto il piacere di soggiornare nel hotel prenotato e dove mi hanno fatto soggiornare tutto ottimo pulito e cortesia ineccepibile
Stayed 1 night in Aug 2020

10/10 Excellent

Chistoni, Agnano

Travelled with partner
Liked: Staff & service, property conditions & facilities
Piscina fiori,silenzio,servizio,qualita cibo ubicazione
Stayed 1 night in Jun 2020

10/10 Excellent

ANTONINO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tutto in love
Viaggetto flash per San Valentino hotel consigliatissimo confortevole personale gentilissimo
Stayed 1 night in Feb 2020

10/10 Excellent

MariDani, Pozzuoli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura nuova, ambiente arioso e ben arredato, camere spaziose e pulite come il bagno. Colazione abbondante e di qualità, personale veramente gentile e disponibile. Napoli é raggiungibile in metropolitana che dall'hotel, se si é in auto, é raggiungibile in 3 minuti ed ha un ampio parcheggio. Insomma, non pensavo che una qualità di questo genere di riuscisse a trovare ad un prezzo così favorevole. Otimo tutto.
Stayed 3 nights in Jan 2020

10/10 Excellent

Eugenio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stupendo
Ottimo hotel vicino a tutto
Stayed 2 nights in Dec 2019

8/10 Good

Riccardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Simona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Non è la prima volta che soggiorniamo in questo hotel, abbastanza vicino all’accademia. Ottimo il rapporto qualità prezzo, personale cordiale.
Stayed 1 night in Dec 2019

10/10 Excellent

Stefano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Simona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tutto perfetto, hotel pulitissimo con comodo garage e ottima colazione. Ci ritorneremo
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018