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Reviews of Charter Club Resort of Naples Bay

3 out of 5
Charter Club Resort of Naples Bay
1000 10th Ave S, Naples, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 323 out of 473 reviews" "
Rating 8 - Good. 113 out of 473 reviews" "
Rating 6 - Okay. 22 out of 473 reviews" "
Rating 4 - Poor. 6 out of 473 reviews" "
Rating 2 - Terrible. 9 out of 473 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely gorgeous. Very clean , great service , the condo was beautiful , as the pool and hot tub
Response from Front Office Manager on 6 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, walkable
Stayed 5 nights in Mar 2024
Response from Front Office Manager on 27 Mar 2024
Thank you for sharing your feedback. We're happy to see that you enjoyed our property. Hope to welcome you back soon!

10/10 Excellent

Austin

Travelled with family, Travelled with family and small children
THE best place to stay with a family. 2 bedrooms and a pull out couch, 2 full bathrooms, screened in porch overlooking the backyard and boat ramp. Oh yes, a full kitchen for those forced to cook! Close to numerous dining facilities, free bicycle rentals, beautiful pool and great tiki bar. What more can you ask!
Stayed 4 nights in Mar 2024
Response from Front Office Manager on 27 Mar 2024
Thank you so much for sharing your feedback about your stay at Charter Club Resort of Naples Bay! We look to forward to welcome you back to our resort in the near future.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I am always very pleased with my stay . I think it was alittle pricey this time.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 14 Mar 2024
Thank you for sharing your feedback. We're happy to know that you had a pleasant experience.

8/10 Good

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Front Office Manager on 19 Nov 2023
Thank you so much for your positive rating. Hope to welcome you back soon!

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is right on the water and has it's own dock and pier! Free bikes, fishing gear, beach chairs and umbrellas. The staff is super friendly and helpful, espically Jorge! He was as good as it gets! Thanks, Jorge! You went out of your way to make us feel welcome!
Stayed 6 nights in Jun 2023
Response from Front Office Manager on 12 Sept 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! I will let Jorge know of your positive review!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort, just expect to spend an awful lot
We arrived literally during a tornado warning from hurricane Idalia and the staff couldn't have been any more helpful. Luckily enough, the bad weather went by quckly and we had an amazing time. The resort is gorgeous, it's small and compact and the pool area is lovely. For Naples, it's surprisingly wallet friendly as well.. The apartment is huge, and can easily accommodate 3-4 adults. The beds are comfortable and the balcony is lovely and totally screened. Naples was extremely quiet post Idalia so it's hard to judge the surroundings; you definitely need to have deep pockets to survive in Naples though, it's an eye wateringly expensive place but very beautiful.
Stayed 3 nights in Aug 2023
Response from Front Office Manager on 5 Sept 2023
Thank you so much for sharing your feedback about your vacation at Charter Club Resort of Naples Bay! We hope to welcome you and your family back to our resort in the future!

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The first room the doors in the baron of vanity bathroom was broke,in the kitchen no dishwasher and small bucket lick. I was back to front Desk and desckler change my room. In the new room the A/C was not working,at , I call back to from desk but no body answer the phone. At the end I collect another hotel and rented another room in order to sleep with my family.
Stayed 1 night in Aug 2023
Response from Front Office Manager on 23 Aug 2023
We sincerely apologize that you did not have a great experience as we strive to exceed our guest expectations on every visit. Upon further investigation, the front desk was working on outdated information and those Units show not have been rented out as they were down for maintenance.

10/10 Excellent

Xeila

Everything was really good, the staff and services were great and I hope to repeat soon.
Stayed 1 night in Aug 2023
Response from Front Office Manager on 23 Aug 2023
The biggest compliment we can receive is a guest who wants to return! Thank you for sharing your feedback and for choosing to spend your hard-earned vacation at the Charter Club Resort of Naples Bay. We will definitely make sure to share your feedback with our team here!

10/10 Excellent

Maria

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Property was very clean and staff especially front desk is Mel was super nice. Wish I could have stayed longer
Stayed 1 night in Aug 2023
Response from Front Office Manager on 11 Aug 2023
Thank you for sharing your feedback. We're happy to know that you had a pleasant experience. Hope that you and your family can stay longer next time.

10/10 Excellent

Guipxy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and amenities
Stayed 1 night in Aug 2023
Response from Front Office Manager on 11 Aug 2023
Thank you for sharing your feedback. Hope to welcome you back soon!

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
Very well kept and centrally located
Stayed 2 nights in Jul 2023
Response from Front Office Manager on 13 Jul 2023
Thank you for sharing your feedback. We're happy to read that you enjoyed your accommodations and the many things our location have to offer.

10/10 Excellent

MARTA

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Very clean and spacious. Super nice customer service. Will definitely come back.
Stayed 7 nights in Jul 2023
Response from Front Office Manager on 13 Jul 2023
The biggest compliment we can receive is a guest who wants to return! Thank you for sharing your feedback. We will definitely make sure to share your feedback with our team here!

10/10 Excellent

Thomas J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Front Office Manager on 13 Jul 2023
Thank you so much for sharing your feedback about your vacation at Charter Club Resort of Naples Bay! We hope to welcome you and your family back to the Charter Club Resort of Naples Bay in the future!

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The place had no restraurant. Checkout was 10:00. I never have had such an early checkout. They would not even add another hour. Office hours were 9-6. Ridiculous. Power in the bathroom did not work and no one to call. Their advertisement was deceptive.You would think this was a hotel instead of an air bnb They don’t even rate a one Star This place rents out tenant units. Most of the reviews were probably by the unit owners that is why the rating looks high. Their prices were high. You have to clean up the place before you leave. We will never go back there. Hope you don’t go there. This was the worst hotel I mean air bnb. This place ruined our vacation. If you want a nice vacation, add a good hotel get a real Hotel. I was ripped off by a high price, and I don’t like to be ripped off. Please find a real hotel not this terrible hotel. Terrible service terrible hours that you have to check out no breakfast no nothing but a high price.
Stayed 1 night in Jul 2023
Response from Front Desk Manager on 5 Jul 2023
Thank you so much for sharing your feedback about your vacation at Charter Club Resort of Naples Bay! It seems that you were of victim of misleading information, because most of what you said is simply not true.While we wish we could give everyone a later check-out, this is not possible with our large 2 bedroom 2 bathroom units with fully equipped kitchens. And While we do have verbiage on all our official partner websites posting our front desk hours, this is something a few people miss as well.If you compare 2 bedroom, 2 bathroom Units in our area designed for up to 6 people like ours you will quickly see our prices are a steal. No where on any of our official partner sites does it say we have a restaurant or free breakfast. You mentioned AirBnb, we have no official affiliation with that company, if you booked through there the misleading information you received was coming from the person you paid directly, who acted as a middle sales man and they booked on your behalf at the charter club.We would also never ask our guest to clean up before they leave.

10/10 Excellent

Ramon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious property with swimming pool by the bay.
Stayed 3 nights in Jul 2023
Response from Front Office Manager on 5 Jul 2023
Thank you for sharing your feedback. We're happy to read that you enjoyed your accommodations. Hope to welcome you back soon!

8/10 Good

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Great Service. Jorge( the manager) always makes it a welcoming experience. This was our 5th year and will be coming back. The rooms could use some updates, but overall a good experience
Stayed 3 nights in Jun 2023
Response from Front Office Manager on 5 Jul 2023
Thank you for sharing your feedback. We are honored to have had the opportunity to share in your vacation, year after year. I am truly pleased to know that the team continue to provide a welcoming experience. Thank you for recognizing Jorge – He will be thrilled to know he played a role in your vacation memories!

10/10 Excellent

William, Naples

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and neat with several walkable attractions.
Stayed 3 nights in Jun 2023
Response from Front Office Manager on 28 Jun 2023
Thank you for sharing your feedback. We're happy to read that you enjoyed your accommodations and the many things our location has to offer.

10/10 Excellent

Heidi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. Place is roomy with having 2 bedrooms, 2 bathrooms, kitchen, dining room, and living room. Was nice to have a washer and dryer in the unit.
Stayed 2 nights in Jun 2023
Response from Front Office Manager on 15 Jun 2023
Thank you for sharing your feedback. We're happy to read that you enjoyed your accommodations. Hope to welcome you back soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2023
Response from Front Office Manager on 15 Jun 2023
Thank you so much for your positive rating. Hope to welcome you back soon!

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, room comfort
Location, location, location
Office manager Jorge was great. We received text with updates and options for things during our stay. We visited the office daily whether to get the bikes, rent movies, or use the pool area. It was a quiet complex. Great stay.
Stayed 2 nights in May 2023
Response from Front Office Manager on 15 Jun 2023
Thank you for sharing your feedback. We're happy to read that you enjoyed your accommodations and the many things our resort and location have to offer.

10/10 Excellent

Susan

Stayed 3 nights in May 2023
Response from Front Office Manager on 8 Nov 2023
Thank you for allowing us to serve you while you enjoy the Charter Club Resort of Naples Bay. Please let us know if there is anything we can do to continue to make your stay most enjoyable!

8/10 Good

James, Tampa

Stayed 4 nights in May 2023
Response from Front Office Manager on 15 Jun 2023
Thank you for sharing your feedback. Hope to welcome you back soon!

2/10 Terrible

kevin

Business traveller
Stayed 1 night in May 2023
Response from Front Desk Manager on 9 May 2023
Thank you for taking the time to review your vacation at the Charter Club Resort. We sincerely apologize that you did not have a great experience as we strive to exceed our guest expectations on every visit. We would love to welcome you back and coordinate a wonderful stay in the near future.

10/10 Excellent

Caitlin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location, large clean condo, balcony with great quiet views.
Stayed 3 nights in Apr 2023
Response from Front Desk Manager on 5 May 2023
Thank you for sharing your feedback. We're happy to read that you enjoyed your accommodations. Hope to welcome you back soon!

10/10 Excellent

Claudio

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Apr 2023
Response from Front Desk Manager on 5 May 2023
Thank you for sharing your feedback. We're happy to read that you enjoyed your stay. Hope to welcome you back soon!

10/10 Excellent

Raul

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Quite place and near to great places to shop and to dinner and close to the beach
Stayed 3 nights in Mar 2023
Response from David on 26 Apr 2023
Thank you for your feedback

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, room comfort
Very nice and accommodating. The manager gave us a great room and allowed if to have an hour extra to check out.
Stayed 1 night in Mar 2023
Response from David on 20 Mar 2023
Thank you for your feedback.

10/10 Excellent

Chabely

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good property, we’ll stay there again soon.
Response from David on 20 Mar 2023
Thank you for your feedback.

10/10 Excellent

Magdalena

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location, Location, Location it was right downtown Naples but also walking distance to the beach. The room was specious for our family of 5 and very clean. The kitchen had everything we needed to cook when we decided to stay in and cook. The staff was great with accommodating all our requests. The only draw back was there was no outside food/drinks allowed by the pool and the bar was only open every other day due to staffing issues. When it was opened it was fine, reasonable priced and had good food.
Response from David on 13 Feb 2023
Thank you for your feedback

8/10 Good

Randy

Liked: Cleanliness, amenities, property conditions & facilities

6/10 Okay

Kathy

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Nice location,nice tooms. Definately not gor handicapped or elderly. 3 levels, no elevators. Long up hill steps to even get to 1st level. Nice tile shower but poor shower head.

10/10 Excellent

Matthew

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Maxine

Travelled with family
Liked: Cleanliness, room comfort
Perfect location, wonderful staff, and very comfortable condos.
Stayed 2 nights in Oct 2022
Response from David on 8 Nov 2022
Thank you for your feedback.

8/10 Good

Michael

Stayed 2 nights in Sep 2022
Response from David on 11 Oct 2022
Thank you for your feedback.

10/10 Excellent

Jeff

Stayed 3 nights in Sep 2022

10/10 Excellent

OFELIA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Manager Guest Services on 16 Sept 2022
Thank you so much for your positive rating. Hope to welcome you back soon!

10/10 Excellent

George, Mountain Home

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Alicia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Excellent location, the room, clean, comfortable and functional. Fishing lovers have a pier in the bay inside the resort with incredible views. I recommend this place one hundred percent.
Stayed 9 nights in Jul 2022
Response from Manager Guest Services on 16 Sept 2022
Thank you for sharing your feedback. We're happy to read that you enjoyed your accommodations and the many things our resort and location have to offer.

6/10 Okay

celia

Stayed 2 nights in Jul 2022

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay. Has a kitchen and nice balcony. Close to the beach . The pool are is nice with a bar and place to get lunch.
Stayed 3 nights in Jul 2022

10/10 Excellent

Ernesto

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nicely maintained.
Stayed 2 nights in Jun 2022
Response from David on 13 Jul 2022
Thank you for your feedback.

10/10 Excellent

Solange

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I love how quiet and peaceful is here. The view is lovely, the condo is spacious and equiped with all we need.The office check in staff was welcoming and professional. Great location!
Stayed 1 night in Jun 2022
Response from David on 13 Jul 2022
Thank you for your feedback.

10/10 Excellent

Sheila

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The units were really nice! Spacious living room, dining room and kitchen with 2 bedrooms and bathrooms. We enjoyed the screened in patio and we sat out there until midnight or so. There is nothing I did not like, so I will definitely come back and visit Naples!
Stayed 2 nights in Jun 2022
Response from David on 13 Jul 2022
Thank you for your feedback.

8/10 Good

WENDY

Travelled with group
Liked: Cleanliness, room comfort
Nice apartments although looking a bit dated. Not sure why but we didn’t get any housekeeping. If you have mobility problems try and get a ground floor as the stairs are difficult especially with luggage.
Stayed 3 nights in Jun 2022
Response from David on 13 Jul 2022
Thank you for your feedback.

8/10 Good

hartley s bancroft

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2022

10/10 Excellent

Dianelys

Liked: Cleanliness, property conditions & facilities
Excelente
Stayed 1 night in May 2022
Response from David on 13 Jul 2022
Thank you for your feedback.

8/10 Good

Hua

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Resort is by marina and walkable distance to beach, restaurants and shopping area. Very relaxing atmosphere.
Stayed 1 night in May 2022
Response from David on 13 Jul 2022
Thank you for your feedback.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious, comfortable and well equipped. Our apartment was a very relaxing, ideally located base for our two week stay in Naples and came with the added bonus of a lovely view of the park and the bay. The property is very well managed and we had no problems. This was our second stay at the Charter Club and we would not hesitate to book again.
Stayed 13 nights in May 2022
Response from David on 13 Jul 2022
Thank you for your feedback.

10/10 Excellent

Mayelin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place, I have been 3 times and I would return.
Stayed 2 nights in May 2022
Response from David on 10 May 2022
Thank you for your feedback.