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"There wasn’t water available on the morning of checkout. "

"Hotel was in an excellent location, was clean, modern and staff service was brilliant. Would definitely return."

"What's not to like. Yes, it's nowhere near anything, but as a layover you get: Parking. A Bar. Large bed. Air Con. The Tesla chargers are not currently working. You get no tea or coffee making facilities in the room. "

"Staff was super nice, we were greeted with champagne and Easter eggs! location it’s right off the highway super cute! Good for family ! The breakfast was AMAZING ! room and bed was perfect and the bathroom! Would deff stay again"

"Staff very friendly and helpful. Easy to walk to everything and the area of Dinant is amazing. Casino next door not such a great look. "

"Check in was super quick & efficient. The room was big enough for the 2 of us, with a great shower."

"Room was small, lots of space taken up with an inexplicably large desk. River view was actually view of the road and car park then the river. Expensive for what it was."

"I am writing regarding a serious issue with my recent reservation. While booking for my birthday, I selected the date 23/02, but due to an error during the booking process, the reservation was unexpectedly changed to 23/03. As I returned from Lisbon on the same day, I arrived very late and immediately explained the situation at reception. I kindly requested a correction of the date, as the mistake did not reflect my original intent and was clearly visible when comparing the reservation details. Unfortunately, the receptionist was unhelpful and refused to assist. Instead, I was charged a full, more expensive rate than my initial booking — and without breakfast, which made this situation even more disappointing. This turned what should have been a special birthday moment into a very unpleasant experience. I respectfully request: A reimbursement of the price difference, or A full or partial refund, or A credit/voucher for a future stay under the original conditions. I trust this matter can be resolved fairly and swiftly, as this situation does not reflect the level of service I expected. Thank you in advance for your attention. I look forward to your response."

"The hotel is currently undergoing renovation, which means there is no lift until June 2026, and they only told us this the night before we arrived. The room at the end of the corridor is not great ... the toilet is in a separate en-suite, with no hand-washing facility, from the bathroom. There is secondary glazing to keep out street noise, but it's very large and cumbersome to open. Beds were very soft, room a bit warm. Staff were good at addressing some of these issues, and it looks like the renovation should make the place a lot more modern when it's finally finished, but better communication would have been good."