Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
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Reviews of The Carmen Hotel

4 out of 5
The Carmen Hotel
Penafrancia Avenue, Naga, Bicol

Reviews

8.2

Very good

Rating 10 - Excellent. 37 out of 92 reviews" "
Rating 8 - Good. 37 out of 92 reviews" "
Rating 6 - Okay. 11 out of 92 reviews" "
Rating 4 - Poor. 6 out of 92 reviews" "
Rating 2 - Terrible. 1 out of 92 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Martha, Laguna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean & has very courteous staff. Good food too!
Stayed 1 night in Mar 2020
Response from Joanne on 9 Mar 2020
Dear Ms. Martha, Greetings from The Carmen, Downtown Naga's Boutique Hotel! I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us. Take care!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Strong water pressure in the bathroom.
Stayed 1 night in Jan 2020
Response from Joanne on 31 Jan 2020
Dear Ma'am/Sir, Greetings from The Carmen, Downtown Naga's Boutique Hotel! Thank you for taking the time to give your feedback. We’re sorry to hear the rooms weren’t up to the standard you’ve come to expect from us. We will address this issue with our housekeeping staff to ensure this won’t happen again. Best regards!

8/10 Good

CHARITO

Travelled with family
Liked: Staff & service, room comfort
pricey
The hotel prices is too expensive. You can can a better hotel at a lesser price.
Stayed 1 night in Dec 2019
Response from Jorgina Galvo on 8 Jan 2020
Dear Ms. Charito, Thank you for taking the time to write your review, your comments are very much valued. Our commitment to our guest will continue, and will surely improve more in any aspect. We look forward to seeing you on your next visit. Best Regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Dec 2019
Response from Joanne on 17 Jan 2020
Dear Ma'am/Sir, Greetings from The Carmen, Downtown Naga's Boutique Hotel! I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

6/10 Okay

Brandon J

Business traveller
Stayed 1 night in Nov 2019
Response from Joanne on 4 Jan 2020
Dear Mr. Brandon, Good day! Thank you for your rating. Our staff members strive their best to provide quality customer service that our guests expect. Our commitment to our guest will continue, and will surely improve more. We look forward to seeing you on your next visit. Best Regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Joanne on 9 Oct 2019
Dear Ma'am/Sir, Thank you for your review and choosing our hotel. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NEARBY CHURCH
Stayed 2 nights in Sep 2019
Response from Joanne on 22 Sept 2019
Dear Ma'am/Sir, Good day. Thank you for your review and choosing our hotel. I'm glad you enjoyed your experience at our downtown location. Looking forward to seeing you again soon. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Joanne on 14 Sept 2019
Dear Ma'am/Sir, Good day. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us. Thank you.

10/10 Excellent

Minerva

Liked: Cleanliness, staff & service, room comfort
Aircon was noisy
Stayed 1 night in May 2019
Response from Joanne on 6 Sept 2019
Dear Ms. Minerva, Thank you for taking the time to give your feedback. We’re sorry to hear the rooms weren’t up to the standard you’ve come to expect from us. We will address this issue with our concerned staff to ensure this won’t happen again. Thank you.

8/10 Good

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay there again
Its a good hotel and young staff
Stayed 2 nights in Aug 2019
Response from Joanne on 6 Sept 2019
Dear Mr. Juan, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us. Thank you.

6/10 Okay

Maria

Disliked: Cleanliness
No Second Time
I will start with - PROS: Very good and satisfactory service from Joanne, front desk staff, restaurant staff, security, concierge and shuttle driver. Room was spacious and the location was central to everything. CONS: Breakfast was mediocre, lack in variety and repeatitive and no western food selection. Room cleanliness - not properly cleaned. I don't like the idea of itemising what I needed done in the room on a daily basis. Although, after 2 days, I was finally given a door sign, the bathroom toiletries, toilet paper, towels and mats were changed/replenished and bins emptied. But, not once was the bathroom floor mopped, dirt/mold growing in the bathroom tiles grout, nor the toilet cleaned in the time of my stay. Dirt from under the bed and chaise lounge and dust from the previous occupants were noticeable on the countertop, desk, bedside and fridge that showed smudges and residue marks. Doors are paper-thin and any sounds from people talking in the hallway to children screaming and rooms being serviced with the doors being shut loudly were unacceptable. Quilts should be shaken to stop it from bunching, which were never done. OJT should be trained and shown the correct and proper way of maintaining hotel rooms. Last, but not the least, the so-called free-wifi is almost not accessible/very-very slow in the room. I expected better from The Carmen Hotel from the hotel reviews and I believed that it all comes down to management.
Stayed 10 nights in Jul 2019
Response from Joanne on 9 Aug 2019
Dear Ms. Horan, Good day. Firstly, we would like to thank you for choosing to stay with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We apologized for the shortcomings you experienced and we will address this issue with our concerned staffs to ensure this won’t happen again. Our commitment to our guest will continue, and will surely improve more in this aspect. We look forward to seeing you on your next visit. Best Regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Good service
Stayed 1 night in Jul 2019
Response from Joanne on 13 Jul 2019
Good day! Thank you for taking the time to review your stay with us. We are very pleased to hear that we made your stay pleasant. Looking forward to seeing you again soon.

4/10 Poor

William

Liked: Property conditions & facilities, room comfort
Room for Improvement
We complained about a choked shower drain on our first day but nobody came to check. When we arrived late in the evening, we found out that the room was not made up and the drain was still choked. I have to personally report our concern to the lobby staff. The restaurant staff was slow in refilling food during breakfast.
Stayed 2 nights in Jun 2019
Response from Yanke on 21 Jun 2019
Dear Ms. Fiameta, Thank you for taking the time to give your feedback. We're sorry to hear the rooms weren't up to the standard you've come to expect from us. We will address this issue with our housekeeping staff to ensure this won't happen again.

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019
Response from Joanne on 14 Jun 2019
Dear Ma'am/Sir, Good day. We are sad to know that we did not meet your expectations as seen with your low rating for us. Could you please let me know what specific issues you have encountered? We would love to know your concern since it would help us to identify the areas we can improve the guest experience. Thank you.

6/10 Okay

Maria Socorro

Disliked: Cleanliness
Comfortable City hotel
The hotel was nicer and bigger in the photos than the actual. The Room was quite spacious.. The breakfast was great, Service was good.
Stayed 1 night in May 2019
Response from Yanke on 5 Jun 2019
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

10/10 Excellent

MSMS, Metro Manila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Superb, helpful staff!
Stayed 1 night in May 2019
Response from Yanke on 5 Jun 2019
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

8/10 Good

Mary Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
International standard
Stayed with my friends for a night and we had so much fun. The pool is quite small but it's very accommodating to ease the hot weather. Breakfast is served with classic Filipino dishes. The staff are very friendly and welcoming. Will definitely recommend this hotel to those who can go over the budget.
Stayed 1 night in May 2019
Response from Joanne on 29 May 2019
Dear Ms. Mary Grace, Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel! Thank you for giving us a good rating. We are please to know that we made your stay pleasant. I am sure that our entire staff enjoyed catering your needs as much as you enjoyed your stay. Looking forward to have you as our guests again soon. Best regards!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell of freshness
Stayed 1 night in May 2019
Response from Joanne on 16 May 2019
Dear Ma'am/Sir, Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel! Thank you for giving us an excellent. We are looking forward for you next visit!

8/10 Good

Franco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
I have to wait to check in coz they told me I did not have a reservation,until they get in touch with u. Bathroom was not clean for the next occupant as revealed by the yellowish towel and unclean one in the floor..
Stayed 4 nights in Feb 2019
Response from Yanke on 13 Mar 2019
Thank you for taking the time to give your feedback. We're to hear the rooms weren't up to the standard you've come to expect from us. We will address this issue with our housekeeping staff to ensure this won't happen again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Should have more complimentary bottled water available for the guest.
Stayed 2 nights in Feb 2019
Response from Yanke on 1 Mar 2019
Thank you for taking the time to write your review, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members strive their best to provide quality customer service that our guest expect . Our commitment to our guest will continue, and will surely improve more in this aspect. We look forward to seeing you on your next visit. Best Regards!

8/10 Good

Fiameta V.

Liked: Cleanliness, staff & service, room comfort
Excellent facility but needs attention in details
The hotel is brand new however my room looked unfinished with caulking and paint smudged like the worker forgot to clean up after he’s done, there are scratches on the counter doors and cabinets that distract from the perfection of a new and beautiful hotel and the door location of the closet is blocked by the bed, also poor communication of timely information by unfailingly polite and charming staff but fails to deliver efficient service
Stayed 2 nights in Feb 2019
Response from Yanke Prima on 20 Feb 2019
Dear Ms. Fiameta, Thank you for taking the time to share to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We apologize for the shortcomings you experienced and we're currently taking steps to upgrade our facilities.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very kind, courteous and helpful. Can’t ask for more. So come and visit Carmen.
Stayed 4 nights in Feb 2019
Response from Yanke Prima on 20 Feb 2019
Dear Valued Guest, Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as our guest.

10/10 Excellent

ROBERT, Naga

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Very friendly staff. Our room was very nice and comfy. Very clean. Great breakfast too.
Stayed 1 night in Jan 2019
Response from Yanke Prima on 30 Jan 2019
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel approximately in the middle of Naga City. The in house restaurant Baba’s is excellent featuring Bicol dishes for a reasonable price. Staff in every department was outstanding. Stayed ten days. I wish I would have checked in a couple weeks earlier.
Stayed 7 nights in Jan 2019
Response from Joanne - Reservations Associates on 16 Jan 2019
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel! Thank you for your review and choosing our hotel. We are happy that you enjoyed your stay with us. We do take pride in catering our guests' needs the best way that we can. Id you are travelling to our area again soon, don't hesitate to contact us. Take care!

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Last year stay was better than this time around , i have to wait an hour to get check in on my first day and i have call to everyday to for housekeeping becouse my room does not have the sign if you want housekeeping or not, i ask twice to front desk about it and still did not give it. There was almost everyday unnecessary knocking of my door either another guest mistaken of my room or a service that i did not call for and for my whole stay there i never got the do not disturb sign that i ask twice.
Stayed 11 nights in Dec 2018
Response from Joanne on 9 Jan 2019
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel! Thank you for taking the time to share your feedback. We appreciate your valuable feedback as it helps us to identify the areas we can improve the guest experience. We apologized for the shortcomings that you experienced and we will address this issue with the concerned staffs to ensure this won't happen again. Looking forward to seeing you on your next visit.

8/10 Good

Bjørn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel in Naga
A Nice hotel in center og Naga, with freindly straff and the room was clean and good size
Stayed 1 night in Jan 2019
Response from Joanne on 9 Jan 2019
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel! We appreciate your valuable feedback as it helps us to identify the areas we can improve the guest experience. We are very pleased that we made your stay pleasant, and we will continue to provide the best quality customer service that our guest expect. Looking forward to see you on your next visit.

8/10 Good

Dr. Mark

Liked: Staff & service
Disliked: Property conditions & facilities
I’d stay again
The hotel staff was fantastic. They really put forth an effort. It wasn’t as clean as I expect and the bathroom toilet water line leaked, so had to keep turning off and on. The breakfast was worth the price. The pool area was also very nice. Exercise equipment had some issues and I ended up jogging outside.
Stayed 3 nights in Dec 2018
Response from Yanke on 19 Dec 2018
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience . We apologize for the shortcomings you experienced and we're currently taking steps to upgrade our facilities.

10/10 Excellent

Lilibeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Yanke Prima on 28 Nov 2018
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

10/10 Excellent

Win, Quezon City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like its clean and spacious room. The availabilty of a relaxation massageur is quite a problem.
Stayed 1 night in Nov 2018
Response from Yanke Prima on 28 Nov 2018
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience . We apologize for the shortcomings you experienced and we're currently taking steps to enhance our customer service.

10/10 Excellent

LARRY E.

FIRST TIME EVER STAY! EVERYTHING WAS GREAT, INCLUDING THE STAFF! SAFE, QUITE, LARGE POOL, GOOD BREAKFAST, WALKING DISTANCE TO SHOPPING AND BARS. I WILL MOST DEFINITELY RETURN. A GREAT VALUE FOR THE MONEY! LEW~
Stayed 3 nights in Nov 2018
Response from Yanke Prima on 24 Nov 2018
Dear Mr. Larry. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

10/10 Excellent

LARRY E.

We normally stay at APH nearby, so this was my first stay since traveling to the P.I. ever since 2007. I was most happy with our stay, from A-Z! Great English speaking staff! Good breakfast. Huge swimming pool. Many security guards for safety! Near many great restaurants and music bars! Quite and Safe! (The suites are very large with nice volcano mountain view!) I have traveled to some 26 different countries, and counting...so my opinion is that the value for your money, and your time spent, is well worth it. Enjoy the ride! All the best to your and yours, LEW~
Stayed 1 night in Nov 2018
Response from Yanke Prima on 22 Nov 2018
Dear Mr. Larry. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay in Carmen Hotel
The hotel staff are very accomodating. We enjoyed our stay in this hotel.The hotel is clean and location is ok, very near the Naga Metropolitan Cathedral & the Naga Public Market.
Stayed 4 nights in Oct 2018
Response from Yanke Prima on 8 Nov 2018
Dear Mr. William. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

10/10 Excellent

SELVAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carmen Hotel is a caring hotel.
The hotel is at a good location with friendly staff's, service was good just that the hotel is at the main street and the traffic noise is kind of bad. Carmen Hotel is value for money overall it's a good hotel to stay but do not expect much on breakfast.
Stayed 4 nights in Oct 2018
Response from Yanke Prima on 28 Oct 2018
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

8/10 Good

brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Yanke Prima on 8 Nov 2018
Dear Ms. Brenda. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 days of rest
I was a comfortable stay in a provincial hotel that is of better than expected for the area. The staff are great and helpful and polite and the facilities are adequate.
Stayed 4 nights in Sep 2018
Response from Yanke on 18 Oct 2018
Dear Mr. David. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

10/10 Excellent

Mark

Night before Penafrancia
This is a great hotel. Very well managed, clean, great dining room and the service was second to none. We chose this hotel because of its location to the Penafrancia Festival. But it is in a great part of town anyway and would recommend regardless. The pool is great too.
Stayed 2 nights in Sep 2018
Response from Yanke Prima on 29 Sept 2018
Dear Mr. Mark. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

10/10 Excellent

Darren

Always a great stay here.
Stayed 1 night in Aug 2018
Response from Yanke Prima on 29 Sept 2018
Dear Mr. Darren. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

8/10 Good

Andrew, Naga City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

ALEXANDER

Disliked: Cleanliness, property conditions & facilities, room comfort
Not again
Hotel rooms and interior looks old and need maintenance or upgrade. Our room smell not so fresh.... smell cigarrete.
Stayed 2 nights in Jul 2018
Response from Yanke Prima on 25 Jul 2018
Dear Mr. Alexander. Thank you for taking the time to give your feedback. We're sorry to hear the rooms weren't up to the standard you've come to expect from us. We will address this issue with our housekeeping staff to ensure this won't happen again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When booking please aware us if meal’s included or not. Thanks.
Stayed 1 night in Jul 2018
Response from Yanke on 16 Aug 2018
Thank you for taking the time to write your review, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members strive their best to provide quality customer service that our guest expect . Our commitment to our guest will continue, and will surely improve more in this aspect. We look forward to seeing you on your next visit. Best Regards!

8/10 Good

Byron, los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good overall experience, my third trip staying here. Only complaint is their wi fi needs a lot of improvement.
Stayed 8 nights in May 2018
Response from Ja on 26 Jul 2018
Dear Mr. Byron, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We apologized for the shortcomings you experienced and we're currently taking the steps to upgrade it. We look forward to seeing you on your next visit. Best Regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was at the end of the hallway away from the noise in the hallway and elevator. I was given a suite during my stay. Hotel staff were very helpful and hospitable. The pool was nice. Breakfast food was fair. Fruit choices was limited.
Stayed 11 nights in May 2018
Response from Ja on 26 Jul 2018
Dear Sir/ Ma'am, Thank you for giving us a good rating. I’m sure our entire hotel staff enjoyed rendering service as much as you enjoyed your stay. Take care!

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Maria

Disliked: Staff & service, room comfort
Housekeeping not very efficient. On second day, they did not replenish the 2 face towels. On the third day, I saw the housekeeping person and asked him for 1 which he gladly gave me. The face towel was never replenished until the end of my 6 day stay. As I was checking out the desk got a call, from housekeeping and I was told that the room was missing a face towel. Seriously? The room is also entitled 2 bottles of water, which I did not get on my second and third day. On these days, I called and asked them to send up bottles of water. On checkout, I found out that they charged me for those bottles and they refused to reverse the charges because they said they always leave 2 bottles every day. They did not charge me for the missing face towel, but it is definitely annoying to be accused of stealing a face towel..Yes accused..because the front desk person could have handled the situation better, by asking if I was given two, instead of saying the room is missing a face towel. In addition the airport service which is for a fee, was 30 minutes late. Although I did not miss my flight, the wait was stressful. Lastly, the room is not sound proof. One night a kid cried all night from the next room, which kept me up.
Stayed 6 nights in Apr 2018
Response from Ja on 26 Jul 2018
Dear Ms. Maria, Thank you for taking the time to give your feedback. We're sorry to hear the rooms weren't up to the standard you've come to expect from us. We will address this issue with the concerned department to ensure this won't happen again.

8/10 Good

Loren, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
My only concern is the unpleasant odor from inside the bathroom...
Stayed 2 nights in Apr 2018
Response from Ja on 11 Apr 2018
Dear Ms. Loren, Thank you for taking the time to give your feedback. We're sorry to hear the rooms weren't up to the standard you've come to expect from us. We will address this issue with the concerned department to ensure this won't happen again. We look forward to seeing you on your next visit. Best Regards!

8/10 Good

Marie Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The new hotel in Naga
Food was expensive and not that great. You can improve on it more.
Response from Ja on 11 Apr 2018
Dear Ms. Marie Rose, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We apologized for the shortcomings you experienced and we're currently taking the steps to upgrade it. We look forward to seeing you on your next visit. Best Regards!

10/10 Excellent

Tom, Atlanta,Ga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Naga
This is definitely a five-star hotel, in the best hotel not Naga. I have stayed at others Villa Cassarrass, and also the expensive Avenue plaza but neither one of those compare with The Carman which I believe is in a league of its own with comfort an service not to mention the great price you get much cheaper then the expensive Avenue Which is also a nice hotel but more expensive and rooms are smaller.Yes I would definitely recommend this hotel to be your yes I would definitely recommend this hotel to be your first first first choise in Naga.
Stayed 2 nights in Mar 2018
Response from Ja on 13 Apr 2018
Dear Mr. Tom, Thank you for taking the time to give your feedback. We're sorry to hear the rooms weren't up to the standard you've com to expect from us. We will address this issue to the concerned department to ensure this won't happen again. Best Regards!