Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
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Reviews of Sea Mist Oceanfront Resort

4.5 out of 5
Sea Mist Oceanfront Resort
305 13th Avenue South, Myrtle Beach, SC

Reviews

3.8
Rating 10 - Excellent. 9 out of 235 reviews" "
Rating 8 - Good. 17 out of 235 reviews" "
Rating 6 - Okay. 31 out of 235 reviews" "
Rating 4 - Poor. 43 out of 235 reviews" "
Rating 2 - Terrible. 135 out of 235 reviews" "

3.4/10

Cleanliness

2.0/10

Staff & service

3.2/10

Amenities

2.8/10

Property conditions & facilities

2.8/10

Eco-friendliness

Reviews

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely our worse experience of any resort in Myrtle Beach. No linen's on bed. Pool wasn't open, water features weren't open. So why did we pay a resort fee? No shower curtain. No TV, direct TV came up, no channels. No phone. No internet. Old and run down room. Damage repair everywhere. I think we were the only ones staying in the resort. Pressure washing exterior, so water was running from floor to floor and into the garage. The resort called us the day we were checking in to advise us that none of the water features would be available. When they knew this ahead of time. I guess they'll rent a room to anyone at any cost. We will never EVER stay at this place again. Absolutely horrible experience.
Stayed 1 night in May 2024
Response from Reservations on 14 May 2024
Hi David, Thank you for your feedback and please accept our sincere apologies for the issues you encountered. Our staff is working to address these concerns.

2/10 Terrible

Elsie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Should be shutdown, honestly. Falling apart, bad communication. They charged us more than double for the resort fee which was to only be $50, said that they refunded $65 back to my card, gave me a fake receipt and now 5 business days later and no $65 refund. Lied about what the resort offered. Pools were nasty. The pictures are fake and outdated. My husband is in trades and was shocked they could even be charging people to stay with the amount of codes they failed to meet. This place is a lawsuit waiting to happen.
Stayed 5 nights in Sep 2023
Response from Reservations on 23 Oct 2023
Thank you for your feedback. We apologize that your stay didn't go as anticipated. I can assure you that our staff is working tirelessly to provide a seamless experience for every guest.

2/10 Terrible

Douglas, Hudson

Disliked: Cleanliness, amenities, property conditions & facilities
In 30 years of traveling this was the worst room I've ever stayed in. I only stayed one of the two nights I booked. I would've gone somewhere else but it was too late at night and I didn't want to sleep in the car. I had to go buy roach spray at the all night store and I slept with the lights on and had to wear my shoes in the room. In addition to the filth and roaches my room had no hot water. I let the water run for 10 min and still nothing.
Stayed 2 nights in Oct 2023
Response from Reservations on 23 Oct 2023
Thank you for your feedback. We apologize that your stay didn't go as anticipated. I can assure you that our staff is working tirelessly to provide a seamless experience for every guest.

10/10 Excellent

Gary

Stayed 1 night in Oct 2023
Response from Reservations on 23 Oct 2023
Thank you for your feedback. We hope to see you again soon!

2/10 Terrible

Julie

Travelled with family
Disliked: Cleanliness, room comfort
This place is not what is described or shown in this picture. It’s worn down, roach infested and smells. No appliances worked, the fridge was old and smelly, the TV was nothing but static. I took pictures!!! The pools were all closed down and had been for awhile. I’ll never go back
Stayed 2 nights in Sep 2023
Response from no on 3 Oct 2023
Thank you for your feedback. We apologize that your stay didn't go as anticipated. I can assure you that our staff is working tirelessly to provide a seamless experience for every guest.

2/10 Terrible

Bonnie

Disliked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from Sarah on 25 Sept 2023
Thank you for the feedback. We are constantly working to improve our guest experience. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 Terrible

Khoree

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst trip I’ve ever taken with my family. My 4 year old daughter cried cause the pools weren’t open after I called 3 times to check prior to booking. She stated she didn’t like the room, bed or anything at all (her words). Tv barely worked, no air or bathroom vent. She cried the entire first night saying she wants to go home after begging to go to the beach for 1 year straight. Do not recommend this property, we actually are cutting our trip we paid for short and going home because my daughter is begging to do so. Thank you for ruining our family trip and making this the worst memorable experience she’s had. Not kid friendly and room is not as advertised. I’d rather spend more for better then paid this for lies and a wasted 10 hour drive both ways. Save your money and time unless this going to be your last trip here cause it’s definitely ours. I’ve never had my child cry on a vacation and they have ruined her beach vibe. DO NOT WASTE YOUR MONEY OR TIME!!!
Response from Sarah on 23 Sept 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Robin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Everything old . No one on property to answer phone. AC unit loud. Door wouldn’t shut, elevator disgusting dirty. No security
Stayed 2 nights in Sep 2023
Response from Sarah on 19 Sept 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

6/10 Okay

Shannon

Travelled with family
Disliked: Cleanliness, room comfort
Not to good stay.
I did not get the ocean front room I booked. It was old and outdated. Pools were closed and disgusting. Didn’t get to swim. Only the ocean. The balcony was rusty. No central air. The customer service was nice but I won’t stay there again.
Stayed 2 nights in Sep 2023
Response from Sarah on 18 Sept 2023
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 Terrible

Cameron

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Bed sheets and bath towels were clean. No hand soap or shampoo in bathroom. Couldn't lock balcony door. Resort was dark no where near enough lighting, made us feel unsafe. Could not access elevator on our floor and ice machine did not work in our building. Staff was nice but we will not be staying there again.
Stayed 2 nights in Sep 2023
Response from Sarah on 12 Sept 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, room comfort
Avoid this 'resort'.
Building was dirty and falling apart. The staff did not respond to a lack of bedding or towels. Safe would not open and had to be removed from wall, and cut open. This is NOT a resort.
Stayed 2 nights in Sep 2023
Response from Sarah on 12 Sept 2023
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 Terrible

Chandra

Bad hotel show website different hotels an when they give terrible room.
Stayed 1 night in Sep 2023
Response from Sarah on 8 Sept 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Juan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a room for 6 people The pics online show a different room than what I have. It was one small room with 2 small beds the sofa in the living room was dirty and nasty. There were blood spots and leftover crumbs inside the sofa. No extra sheets or pillows were provided. The building was nasty the elevator was never clean and someone had pee inside and it was a nasty smell. Overall I will never go back or recommend this hotel to no one waste money.
Stayed 2 nights in Sep 2023
Response from Sarah on 8 Sept 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 Poor

May

Travelled with family
Disliked: Cleanliness, room comfort
Disappointing stay for the labor day weekend
I am giving a two star because of the location (on the beach and have free water park). There are plenty of hotels on the beach so we will not be booking here again. The room was not cleaned properly and have sand on the floor when we first checked in. There was no hair dryer so we went to ask at the front desk and the lady there was nice but after three nights, we never got the hair dryer and had to go to the front office often to get towels and had our cards activated. We never see a single housekeeping personnel the whole weekend we were there.
Stayed 3 nights in Sep 2023
Response from Sarah on 5 Sept 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Worst one for the big money
Room was not so clean. They did not clean it everyday. The beds were so old and bouncy and not able to sleep at all.
Stayed 2 nights in Sep 2023
Response from Sarah on 5 Sept 2023
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

4/10 Poor

Alithia

Travelled with group
Disliked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Sarah on 5 Sept 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.

2/10 Terrible

Lauren

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Expedia please take this Hotel off your website! The pictures are very misleading… We were told our room was at the Dune’s building… there was one small elevator that smelled like urine had been there for days! But I appreciate I was able to get a refund… I was very disappointing because it took us 2 hrs to find another hotel
Stayed 2 nights in Sep 2023
Response from Sarah on 5 Sept 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Tiffany, Pickens

Disliked: Cleanliness, property conditions & facilities
It was very nasty. Had bed bugs
Stayed 1 night in Sep 2023
Response from Sarah on 5 Sept 2023
Thank you for the feedback. I'm so sorry you experienced a pest issue during your stay! As always, we work diligently to address, treat, and maintain our pest control protocols, so it's always so disappointing for us when they make an appearance! Thanks for letting us know, and I'll make sure we have our team check the unit you were in.

4/10 Poor

Yeimi

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
There was not even a table to eat something, there was only a mini-refrigerator that was too small, the toilet was poorly placed and it moved when you sat down
Stayed 2 nights in Sep 2023
Response from Sarah on 5 Sept 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 Poor

Ethel

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Just ran down!!! Bed uncomfortable. Everything rusty n just ran down. But i do see what it was years ago
Stayed 2 nights in Sep 2023
Response from Sarah on 5 Sept 2023
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 Terrible

Tiffany

Travelled with family
Disliked: Cleanliness, room comfort
The nightmare hotel
Coming here I definitely felt scammed. Nothing looked like the way it was advertised on Hotels.com. The whole place was falling apart and very rusty. The lights was flickering in the entire building. Elevator looked like it hasn't been serviced in forever. There was so much water damage to the entire building but they just kept taking reservations. The couch had rips and stains in the room. The air-conditioning had a burning smell coming from it. My kids were terrified and so was I. Staff was very nice and helped me with my return so that was the only plus.
Stayed 2 nights in Sep 2023
Response from Sarah on 5 Sept 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 Poor

Maria

Disliked: Property conditions & facilities
The pictures are not updated, this hotel has 5 different buildings, theirs not enough space to park. The buildings and appliances are old. The only good thing about this hotel is steps away from the beach.
Stayed 2 nights in Sep 2023
Response from Sarah on 4 Sept 2023
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

6/10 Okay

Deasha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The first room that was given to us was horrible. Air conditioning unit had rags stuffed around the cracks. You could see the light coming inside. There were gnats in the room. It felt dirty, I was very disgusted. The second room had brown stains on the pull out mattress. Stains on the floor. The couch needed to be cleaned. Even the furniture in the office was dirty. This place needs an upgrade big time. It took forever to find a parking spot. I would never recommend this place to anyone. One thing I can say is that the staff was great.
Stayed 2 nights in Sep 2023
Response from Sarah on 4 Sept 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

8/10 Good

Re'ven

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pools were green and not operable
Stayed 1 night in Sep 2023
Response from Sarah on 4 Sept 2023
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 Terrible

Pamela

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sarah on 4 Sept 2023
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 Terrible

Marion

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I would like you to help me get some or all of my money back! This place is nothing like pictured. It is very dilapidated, dirty, rusty, disgusting & unsafe! I would never stay in a place this disgusting and I can't believe you allow it to be advertised on your website. Bed bugs & roaches! It needs condemned!
Stayed 2 nights in Sep 2023
Response from Sarah on 4 Sept 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Priscilla

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing! The hotel was a motel. No house keeping, dirty bedding wurh broken sinks. Pools were not working. Terrible place. Not what it looks like online Fasle advertising
Stayed 5 nights in Aug 2023
Response from Sarah on 3 Sept 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Debra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was filthy. There was two towels and wash cloths for a room that was supposed to sleep 6. There was no linen for sofa bed. Towels and linen arrived Wednesday. The room was changed upon arrival. When we requested to have the room we reserved, we were told we could move the next day. When we called the next day the “manager” said the request would not be honored. We decided to leave after going back and forth with her since 9 am. She said since the request was after 12 we had to pay for an additional day. Horrible experience.
Stayed 5 nights in Aug 2023
Response from Sarah on 3 Sept 2023
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Only good thing i can say about this place os the location being right on the beach. Our room was not good. No vent in the bathroom. Had to do a balancing act on the toilet while listning to the porcelain scrape. The sofa bed had no linens upon arrival, and the matrice was very stained. All but one of the pools was closed. I will not be going back.
Stayed 4 nights in Aug 2023
Response from Sarah on 3 Sept 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.

2/10 Terrible

shannon

Travelled with family
Disliked: Cleanliness, room comfort
Don’t waste your money
We picked this hotel because of the water park attacked. The water park looks nothing like the picture, and it was closed for the season even though it was still before Labor Day. Our first room had a broken bed, leaking toilet, tv that didn’t work, and one of the ACs did not work. This was a 3 bed room. They moved us into a 2 bed room and when I asked if there was any 3 bed rooms available since that’s what we booked and paid for it took them 3.5 hours to call back. Tuesday while the at the pool a man came And said he had to close the pool For a few hours to fix the light which was fine. He didn’t even come back to fix it until Wednesday late afternoon so for basically 2 days not only was the advertised water park not available neither was the pool. No one at the front desk ever had any answers other than “ I’m not sure”. The hand railings were so rusty my son cut his hand pretty bad while holding it walking down the steps. The elevator would not work when trying to leave the 4th floor. Ice machine was “not usable for the season” the fire alarm was not on the wall but in a drawer. All around the whole week was let down after let down. I would never recommend this place to anyone, my children were so disappointed
Stayed 4 nights in Aug 2023
Response from Sarah on 3 Sept 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Isaac

Travelled with family
Paid for an oceanfront view and they gave me a view of another hotel , clean/regular hotel room
Stayed 3 nights in Aug 2023
Response from Sarah on 3 Sept 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Jarrett

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Was horrible 0 star experience .. had 3 kids .. room with kitchenette had no plates bowls silverware.. sand in beds and whole room. Horrible time getting towels and wash clothes, wall recepticals bare and showing wires.. smoke detector dead .. tip bolt lock broken on main door and glass door to beach lock didnt work.. remote didnt work for tv.. staff could care less looked like they was off the street as well whole area runned down.. had rotten food whole stay outside down hallway of hotel told them day 1.. pitiful will never return should be condemed
Stayed 2 nights in Aug 2023
Response from Sarah on 3 Sept 2023
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

6/10 Okay

Heather

Stayed 3 nights in Aug 2023
Response from Sarah on 19 Sept 2023
Thank you for the feedback. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

4/10 Poor

Nya, Greensboro

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Sarah on 30 Aug 2023
Thank you for the feedback. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 Terrible

brandy

Stayed 2 nights in Aug 2023
Response from Sarah on 30 Aug 2023
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here.

6/10 Okay

Brian

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room looked like it hadn’t been cleaned in weeks. No phone in room to request more towels. Tiny, cheap towels in room, pictures are nowhere near the real thing
Stayed 2 nights in Aug 2023
Response from Sarah on 2 Sept 2023
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here.

4/10 Poor

ANNIE

Travelled with family
Disliked: Cleanliness, property conditions & facilities
After arriving we had trouble finding a place to park. We have a family of 6 the room they put us in was not big enough for six people and for the price I paid we should’ve had a stove in the condo and also we expected beach front! This was nothing like our first experience! We were even locked out of our condo bc I had thought they checked me in for both rooms when we first got there. Also we were so fed up we left day early! Kids were restless and home sick. If you’re going to Myrtle beach please find a different room. This is probably the most run down buildings there!
Response from Sarah on 2 Sept 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Melissa

Disliked: Cleanliness, room comfort
Poorly maintained
Resort is very poorly managed and maintained. Multiple pools out of service, ice machine and elevator out of service.
Stayed 2 nights in Aug 2023
Response from Sarah on 2 Sept 2023
Thank you for your review. We apologize for any inconvenience. We are currently under new management and are working hard daily to improve our resort.

2/10 Terrible

Demetrie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely low budget the all pools didnt work some were green the ones that did work the water was cloudy. No phones in rooms so was unable to get room service unless i walked across the street to the office i wont be going back the pictures lie.
Stayed 2 nights in Aug 2023
Response from Sarah on 2 Sept 2023
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously and are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 Terrible

Josseline

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is the worst hotel I have stay in I will never come back to this hotel and I will never recommend no one to stay there.
Stayed 3 nights in Aug 2023
Response from Sarah on 2 Sept 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.

4/10 Poor

Rondal, Waldorf

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Sarah on 25 Aug 2023
Thank you for the feedback. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Sarah on 23 Aug 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.

2/10 Terrible

Priscilla

Disliked: Property conditions & facilities
We ran out of towels told front desk never received extra towels ! Water Park Was fine ! No phone in the room ! Place look underrated
Stayed 2 nights in Aug 2023
Response from Sarah on 2 Sept 2023
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here.

2/10 Terrible

Jose

Stayed 3 nights in Aug 2023
Response from Sarah on 12 Sept 2023
Thank you for your review. We apologize for any inconvenience.

2/10 Terrible

Jesseca

Stayed 3 nights in Aug 2023
Response from Sarah on 22 Aug 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.

2/10 Terrible

Elda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel I have ever stayed at, don’t book here. ITS SO DIRTY! The white tan lady is so rude especially to ppl of color. Our shower wasn’t cleaned the pool behind our building was dirty. They will Lock u out at 11 sharp. Considering the dump this place is u would think 5 min to take ur stuff out would be okay. On top of that they were so rude about towels like u really think I wanna steal ur towels. The Elevator doesn’t work we were on the 5th floor with kids and pregnant women in this blazing hot sun. Not worth the price and definitely not worth our returned business. Pay a couple extra dollars and stay somewhere else.
Stayed 3 nights in Aug 2023
Response from Sarah on 2 Sept 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. We apologize for any interaction with our front desk staff that was less than friendly and inclusive. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Freddy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Peeling paint everywhere. Elevator was sketchy. Room floor was dirty. No chairs or table to eat. Not enough bathroom counter space. Coffee maker leaked. Not enough pillows. TV channels fuzzy. Only 1 night stand. Dirty all around property. No ice or vending machine in the building. Lousy WIFI.
Stayed 3 nights in Aug 2023
Response from Sarah on 3 Sept 2023
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 Terrible

Romel

Disliked: Cleanliness, room comfort
Stayed 4 nights in Aug 2023
Response from Sarah on 21 Aug 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.

2/10 Terrible

Itzel

Disliked: Amenities, property conditions & facilities
The property is outdated and not clean. There was holes in the wall and are trying to charge for the holes. We had taken a video and shown front desk what the room looked like after checking in with the holes already there.
Stayed 3 nights in Aug 2023
Response from Sarah on 2 Sept 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.

2/10 Terrible

Francisco

Disliked: Cleanliness, amenities
Terrible service. Had to call several times daily just to request basic things like towels and toilet paper. Elevators didn’t work properly. None of the hot tubs working. Pools were dirty and disgusting. Rooms unsafe. Not even a smoke alarm on wall. Just exposed wires hanging out of wall. This place desperately needs renovation and new staff or just needs to be shut down. What a rip off!
Stayed 5 nights in Aug 2023
Response from Sarah on 2 Sept 2023
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.