The only issues I had was at check-in and a request for a late checkout.
Check-in: The property did not have a record of my check in date, which I added and paid for the day before! It was 3:00 AM in the morning and I had to contact Vrbo to assist with getting us checked in as the front desk clerk stated there was nothing she could do. However, after I got on the phone with Vrbo, she then checked with the Manager to see if there was something they could do. It appeared there was something they could do however, Vrbo Rep was in the process of sending them confirmation of my check in date. We were not happy at this point after being on the road.
Check-out: I requested a late check and was told by Vrbo to check with Property Management. Only to be told that they do not offer late check-outs on the Property we were in, as it usually books up fast. However, I asked them to check to see if the unit we were in was booked, and they confirmed it was not. They still would not give me any leeway on a late checkout.
Thank you,