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Marriott's OceanWatch at Grande Dunes

4.0 star property
Beach hotel with 5 hot tubs and 24-hour fitness centre

Choose dates to view prices

Photo gallery for Marriott's OceanWatch at Grande Dunes

Indoor pool, outdoor pool, pool cabanas (surcharge), pool umbrellas
Children’s play area – outdoor
Indoor pool, outdoor pool, pool cabanas (surcharge), pool umbrellas
On the beach
View from room
Just steps from Broadway at the Beach, Marriott's OceanWatch at Grande Dunes combines relaxation with recreation. Guests sip drinks at the poolside bar while others join fitness classes or release tension in the sauna and steam room - perfect complements to the coastal setting.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available
  • Hot tub
  • Gym
The current price is NZ$528
includes taxes & fees
2 Nov - 3 Nov

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Villa, 2 Bedrooms, Non Smoking, Ocean View (Balcony, Full Kitchen)

55-inch TV with satellite channels, ping pong, books

Villa, 2 Bedrooms, Non Smoking, Ocean View (Balcony, Full Kitchen)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 98 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 2 Double Beds

View all photos for Villa, 2 Bedrooms, Non Smoking, Garden View (Balcony, Full Kitchen)

55-inch TV with satellite channels, ping pong, books

Villa, 2 Bedrooms, Non Smoking, Garden View (Balcony, Full Kitchen)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 98 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds

View all photos for Villa, 2 Bedrooms, Garden View, Balcony, Mobility Accessible, Transfer Shower (A)

55-inch TV with satellite channels, ping pong, books

Villa, 2 Bedrooms, Garden View, Balcony, Mobility Accessible, Transfer Shower (A)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 98 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Oceanfront, Balcony, Hearing Accessible (D)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Villa, 2 Bedrooms, Oceanfront, Balcony, Hearing Accessible (D)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 98 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Garden View, Balcony, Hearing Accessible (A)

55-inch TV with satellite channels, ping pong, books

Villa, 2 Bedrooms, Garden View, Balcony, Hearing Accessible (A)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 98 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Oceanside, Balcony, Hearing Accessible (B)

55-inch TV with satellite channels, ping pong, books

Villa, 2 Bedrooms, Oceanside, Balcony, Hearing Accessible (B)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 98 sq m
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Ocean View, Balcony, Hearing Accessible (C)

55-inch TV with satellite channels, ping pong, books

Villa, 2 Bedrooms, Ocean View, Balcony, Hearing Accessible (C)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 98 sq m
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Oceanside, Balcony, Mobility Accessible, Roll-in Shower (B)

55-inch TV with satellite channels, ping pong, books

Villa, 2 Bedrooms, Oceanside, Balcony, Mobility Accessible, Roll-in Shower (B)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 98 sq m
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Oceanfront, Balcony, Mobility Accessible, Roll-in Shower (D)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Villa, 2 Bedrooms, Oceanfront, Balcony, Mobility Accessible, Roll-in Shower (D)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 98 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Oceanfront, Balcony, Mobility Accessible Tub (D)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Villa, 2 Bedrooms, Oceanfront, Balcony, Mobility Accessible Tub (D)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 98 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Oceanfront, Balcony, Mobility Accessible, Transfer Shower (D)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Villa, 2 Bedrooms, Oceanfront, Balcony, Mobility Accessible, Transfer Shower (D)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 98 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Ocean View, Balcony, Mobility Accessible, Transfer Shower (C)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Villa, 2 Bedrooms, Ocean View, Balcony, Mobility Accessible, Transfer Shower (C)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 98 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Non Smoking, Balcony (Oceanfront, Full Kitchen)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Villa, 2 Bedrooms, Non Smoking, Balcony (Oceanfront, Full Kitchen)

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 98 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 2 Double Beds

View all photos for Villa, 2 Bedrooms, Non Smoking (Balcony, Full Kitchen)

55-inch TV with satellite channels, ping pong, books

Villa, 2 Bedrooms, Non Smoking (Balcony, Full Kitchen)

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 98 sq m
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 8
  • 2 Double Beds

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23 Nov - 24 Nov
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About the area

Map
8500 Costa Verde Dr, Myrtle Beach, SC, 29572-4434

What's nearby

  • Dunes Golf and Beach Club - 16 min walk - 1.4 km
  • Grand Strand Medical Center - 19 min walk - 1.7 km
  • The Carolina Opry - 3 min drive - 2.3 km
  • Grande Dunes Marketplace - 3 min drive - 2.7 km
  • Apache Pier - 7 min drive - 4.0 km

Getting around

  • North Myrtle Beach, SC (CRE-Grand Strand) - 12 min drive

Restaurants

  • ‪Starbucks - ‬13 min walk
  • ‪Blueberry's Grill - ‬13 min walk
  • ‪Bojangles - ‬11 min walk
  • ‪Noodles & Company - ‬11 min walk
  • ‪Crabby George's Calabash Seafood Buffet - ‬13 min walk

About this property

Marriott's OceanWatch at Grande Dunes

Upscale family-friendly hotel near Myrtle Beach Beaches
A poolside bar, a corner/local shop and a firepit are just a few of the amenities provided at Marriott's OceanWatch at Grande Dunes. For some rest and relaxation, visit the sauna or the steam room. Yoga classes and fitness classes are offered at the 24-hour gym; other things to do include volleyball and basketball. In addition to a coffee shop/cafe and a playground, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool and an outdoor pool, along with a waterslide, cabanas and sunloungers
  • Self-parking (surcharge), express check-out and smoke-free property
  • A TV in reception, ATM/banking services and tour/ticket information
  • A lift, books and a 24-hour front desk
Room features
All 374 rooms boast comforts, such as premium bedding and laptop-compatible safes, in addition to thoughtful touches, such as air conditioning and separate sitting areas.
Other conveniences in all rooms include:
  • Heating and ceiling fans
  • Separate baths/showers and hairdryers
  • 55-inch TVs with premium channels
  • Balconies, separate sitting areas and separate dining areas

Awards and affiliations

Eco-certified property
This property participates in Audubon – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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9.2 out of 10, Wonderful, 1,028 reviews
The price is NZ$343
includes taxes & fees
23 Nov - 24 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 28.25 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • 5 hot tubs
  • Basketball
  • Billiards/pool table
  • Books
  • Children's pool
  • Fitness classes
  • Games
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • Table tennis
  • TV in common areas
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washing machine/dryer
  • Indoor pool
  • Outdoor pool
  • Playground
  • Separate in-room dining area
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Lockers

Guest services

  • Change of bedsheets (on request)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Firepit
  • On the beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 17 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 55-inch TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Check-out

Check-out before 10 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 7 September 2025 to 20 March 2026 (completion date subject to change). The following areas are affected:
  • Exterior
  • Hallway
  • Selected guestrooms

Guests will have access to the following alternative facilities during the renovation:

  • Health club
  • Outdoor pool
  • Indoor pool
  • Recreational facilities

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Self-parking fee: USD 28.25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Marriott's OceanWatch Grande Dunes
Marriott's OceanWatch Grande Dunes Myrtle Beach
Marriott's OceanWatch Grande Dunes Condo Myrtle Beach
Condominium resort Marriott's OceanWatch at Grande Dunes
Marriott's OceanWatch Grande Dunes Condo Myrtle Beach
Marriott's OceanWatch Grande Dunes Myrtle Beach
Marriott's OceanWatch Grande Dunes
Marriott's OceanWatch at Grande Dunes Myrtle Beach
Marriott's OceanWatch Grande Dunes Condo
Marriott's OceanWatch at Grande Dunes Hotel
Marriott's OceanWatch at Grande Dunes Myrtle Beach
Marriott's OceanWatch at Grande Dunes Hotel Myrtle Beach

Frequently asked questions

Does Marriott's OceanWatch at Grande Dunes have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool.

How much does it cost to stay at Marriott's OceanWatch at Grande Dunes?

As of 31 Oct 2025, prices found for a 1-night stay for 2 adults at Marriott's OceanWatch at Grande Dunes on 2 Nov 2025 start from NZ$527.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Marriott's OceanWatch at Grande Dunes pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Marriott's OceanWatch at Grande Dunes?

Self-parking is available for USD 28.25 per night.

What time is check-in at Marriott's OceanWatch at Grande Dunes?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Marriott's OceanWatch at Grande Dunes?

Checkout is at 10 AM.

Where is Marriott's OceanWatch at Grande Dunes located?

Nestled on the beach, this Myrtle Beach hotel is within 1 mi (2 km) of Myrtle Beach Beaches, Dunes Golf and Beach Club and Grand Strand Medical Center. Grand Dunes Golf Course and Grande Dunes Country Club are also within 2 miles (3 km).

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Reviews

Marriott's OceanWatch at Grande Dunes Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Location

9.2

Staff & service

9.4

Eco-friendliness

9.6

Property conditions & facilities
Rating 10 - Excellent. 377 out of 471 reviews
Rating 8 - Good. 65 out of 471 reviews
Rating 6 - Okay. 12 out of 471 reviews
Rating 4 - Poor. 8 out of 471 reviews
Rating 2 - Terrible. 9 out of 471 reviews

Reviews

10/10 Excellent

Nikeya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great
Stayed 2 nights in Feb 2025

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wonderful stay!

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Rooms were great and lots of amenities. Easy access to pools and beach.
Stayed 3 nights in Nov 2024

10/10 Excellent

Janice

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful property and great staff
Stayed 1 night in Jan 2023

10/10 Excellent

Tikkia

Liked: Cleanliness, amenities, property conditions & facilities, communication
This resort was perfect and I will definitely be visiting again!
Stayed 2 nights in Mar 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around clean and well spacious hotel
Stayed 3 nights in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The place was beautiful
Stayed 1 night in Feb 2024

10/10 Excellent

Syed

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was a great experience staying at this property will love to come back

10/10 Excellent

Chavis

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great property only one i stay at
Stayed 1 night in Feb 2023

10/10 Excellent

suzanne

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean, big and confortable room, quiet, access to the beach, plenty of activities and heated pools, going back for sure
Stayed 4 nights in Feb 2023

10/10 Excellent

Wanda

Liked: Cleanliness, room comfort, communication

Loved our stay

The property and room was absolutely beautiful. We had a party of 5 and this is where I will always stay when we have a large group.
Stayed 2 nights in Jan 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed our stay

Fantastic room, check in was smooth. Parking was tight but the walk to the upper lot is not bad at all. Only stayed one night, look forward to staying longer in order to enjoy the amenities.
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Liked: Cleanliness, room comfort, communication

Great Dunes is great

Fantastic resort And great time to visit. We had wonderful weather. Wish we had stayed longer!
Stayed 1 night in Sep 2022

10/10 Excellent

Barry

Liked: Cleanliness, amenities, property conditions & facilities, communication
The resort had everything you needed, you really don’t have to leave unless you want to go to a special restaurant or something
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never want to leave

LOVE this place!!!!! Clean, comfortable and very beautiful!
Stayed 1 night in Oct 2023

10/10 Excellent

Minjia

Liked: Cleanliness, room comfort, communication

Excellent hotel

Excellent hotel. Stuff is very friendly, location is perfect, everything is clean and nice. The room is very spacious and cozy. Highly recommend!
Stayed 1 night in Dec 2022

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the fact you've to paid for parking.
Stayed 2 nights in Jan 2025

10/10 Excellent

LaTanya

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property was updated and clean!
Stayed 2 nights in Jul 2023

10/10 Excellent

ROBERT J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vefy Clean and well appointed! Close to everything
Stayed 1 night in Nov 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for families

We enjoyed our stay at Ocean Watch. The rooms are extremely clean and fully equipped with everything you need. Love that they had a washer/dryer with laundry detergent. It’s really hard to book since this is a time share location. My only suggestion would be to block off more rooms per month for non members that do not wish to purchase a time share.
Stayed 2 nights in Feb 2024

10/10 Excellent

Stanislav

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wery cozy hotel with high level service. The outside has 2 warm swimming pools and jacuzzi. We stayed in December. Children all time spent in pools. If you come at winter, take bathrobe. Well kept territory and best room. We spent goods times.

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Ocean view with no Ocean in sight

I booked an ocean view 2 bedroom villa and when i checked in i was facing a parking lot. When I contacted the front desk I was dismissed and advised that my room considered ocean view. There was no view of the water. I specifically chose to stay at this hotel for the view. Needless to say I won’t return.
Stayed 2 nights in Sep 2024

2/10 Terrible

Steven

Liked: Cleanliness
Disliked: Staff & service
Very hostile front end manager made issue with room door/lock a nightmare. Unable to escalate in the moment. Also Marriott now charges $25/day parking if booked thru 3rd party like Orbitz.
Stayed 3 nights in Sep 2024

6/10 Okay

Adriana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk was rude although a play-n-date was requested in advanced they didn’t provide it. They saw my 8 months pregnant and refuse to give us a walkable room to the facilities, hotel was not full at all, just front desk didn’t want to take the time to do it. So rude
Stayed 3 nights in Oct 2023

2/10 Terrible

Hillery

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rodent in our villa terrible guest relations

The level of service here was the absolute worst I have ever seen. I am in the travel business and have definitely seen a wide array of client service and by far this was the terrible. Let’s begin with the fact there was a rat/mouse in my children’s room. My daughter was traumatized seeing it scurry around and came screaming down the hallway. We called the pine villa manager on duty that night and he indeed caught the rodent with my 3 children screaming in the room. They moved our room but we had wet laundry and dishes for my kids sports tournament running so we didn’t actually settle into the new room until after midnight. This all of course comes after we got our room keys later than the promised 4pm check in time as well. Additionally when I was waiting for the call for our room to be ready the front desk charged my credit card 2 times. When I called and asked why they processed a charged over $10K they just brushed it off and said oops that was an accident and confirmed they did so with their accounting contact. We waited and waited for the general manager to contact us all morning and even with me messaging them they called to acknowledge the rodent at 12pm the next day! They said they could only give us bonvoy points which translated in dollar amount of $166 which is a joke. The right thing would be to take off the first night from our folio!!! We would have been fine paying for the other 4 nights but that 1st clearly should have been on Marriott NOT us! Not ok!!!!
Stayed 5 nights in Jul 2024