Daily buffet breakfast for a fee
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Reviews of Holiday Inn Mutare, an IHG Hotel

2.5 out of 5
Holiday Inn Mutare, an IHG Hotel
Cnr Aerodrome Rd/3rd Street, Mutare

Reviews

8.0

Very good

Rating 10 - Excellent. 7 out of 22 reviews" "
Rating 8 - Good. 11 out of 22 reviews" "
Rating 6 - Okay. 2 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Clifford

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place for a holiday
Stayed 3 nights in May 2024

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice place for a weekend gate away

10/10 Excellent

Nandipha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Friendly staff and good restaurant
Stayed 7 nights in Oct 2023

8/10 Good

Maxwell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly environment
An amazing environment full of friendly and professional members of staff. I really felt at home.
Stayed 1 night in Sep 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hot water in shower Luke warm at best
Stayed 1 night in May 2023

8/10 Good

Nomonde

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good and comfortable place to stay
Stayed 2 nights in Apr 2023

6/10 Okay

Angeline

Stayed 1 night in Dec 2022

10/10 Excellent

Mike

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent
It was amazing. Cleanliness was excellent throughout my stay
Stayed 3 nights in Dec 2022

8/10 Good

Dinah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in excellent form and staff courteous The breakfast was disappointing
Stayed 1 night in Jul 2022

8/10 Good

Melania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 1 night in May 2022

8/10 Good

Nkrumah

Stayed 3 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It was great. Excellent service from all the staff I interacted with
Stayed 1 night in Apr 2021
Response from Archie on 15 Apr 2021
Thank you very much for taking time to share your experience with Holiday Inn Mutare. We are happy to learn that you enjoyed your stay with us. Looking forward to host you in the near future.

8/10 Good

Nherera, Harare

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was very clean and is centrally located in Mutare.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No privacy at all
The staff opened the door while I was in the room. The reception said that I had no tag of 'Do not disturb' on my door that's why. I was alone but what if you were with your girlfriend. It seems that the hotel no has feeling of sorry for this.
Stayed 1 night in Feb 2020

10/10 Excellent

Mike, Atlanta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay! The staff is amazing, The place has everything you may possibly need
Stayed 1 night in Jan 2020

8/10 Good

Yimele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely
was lovely staying there.
Stayed 8 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Good Staff in a Tired Hotel
Staff were well trained and helpful, but the hotel is now looking tired.
Stayed 1 night in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central in Mutare
I only like to add to my review that my room was looking at the back of the hotel which looked far less inviting than the tree lined road and view in front. There also appeared to be a generator at work, at least as long as the restaurant was operating. But not too loud. Another blanket for cold nights might be nice. Otherwise it is functional hotel in the centre of town and the staff was very friendly.

6/10 Okay

Ritva

Holiday Inn, Mutare, Zimbabwe
Hotelli mainostaa asioita, joita heillä ei ole. Menin hotelliin uima- altaan ja kylpylän takia, joita kumpaakaan ei ole ollenkaan. Hotellissa ei tiedetty tulostani, kuten ei missään paikassa, jotka olen varannut Hotels.comin kautta. Yritettiin järjestää uima-allas paikkaa, mutta ei sekään onnistunut. Ehdotettiin hierojalla käyntiä kylpylän sijasta. Hotellissa oli sauna, jota kokeilin. Sauna itsessään hyvä, mutta suihkut kuntosalin toisella puolella. Ei pukeutumispaikkaa, ei mahdollisuutta sulkea ovia, ei ripaa saunan ovessa sisäpuolella ym. Aamiainen hyvä, mutta kallis. Sauna unohdettiin lämmittää sopimuksista huolimatta. Mentyäni saunaan, se oli kylmä. Henkilökunta yritti selittää ja osa ymmärtäväisiä. Huone oli siisti ja mukava.
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort