Exterior

Reviews of Aerotel - Airport Transit Hotel

3.5 out of 5
Aerotel - Airport Transit Hotel
Level 5, Departures, Within Secured Area, Passenger Terminal Building, Muscat Intl, Muscat

Reviews

8.0

Very good

Rating 10 - Excellent. 131 out of 274 reviews" "
Rating 8 - Good. 68 out of 274 reviews" "
Rating 6 - Okay. 31 out of 274 reviews" "
Rating 4 - Poor. 15 out of 274 reviews" "
Rating 2 - Terrible. 29 out of 274 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Samia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent accomodation, very close to the departures gates
Stayed 1 night in May 2024
Response from Suzie on 8 May 2024
Thank you very much for taking the time to post a review following your stay with us in Aerotel Muscat

4/10 Poor

hussein

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
When we reached there, the AC and TV were not working in the room allocated. Then, staff decided to change the room. They took us to a room and opened the door to find out it is occupied. This is not safe at all! Regarding food delivered, it wasn't good at all.
Stayed 1 night in Apr 2024
Response from Navneet Singh on 21 Apr 2024
Dear Hussein, Thank you very much for highlighting your experience with us, regards to your stay at Aerotel Muscat. Please accept our sincere apologies that your stay was not quite as enjoyable as it should have been. We take great pride in the service / amenities / accommodations / environment provided in Aerotel Muscat. Therefore, the incident you have raised is definitely of great concern to us and please rest assured that corrective actions will be made, in collaboration with our Operations Department Heads.We truly hope that your support for us will not be affected and we will have the privilege to serve your needs and welcome you back again.Best Regards, Aerotel Muscat Team.

2/10 Terrible

nigel

Stayed 1 night in Apr 2024
Response from Suzie on 5 May 2024
Thank you very much for your valuable feedback following your stay at Aerotel, Muscat

10/10 Excellent

Asif

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Navneet Singh on 21 Mar 2024
Dear Asif, Your willingness to share your thoughts is much appreciated, regards to your stay at Aerotel- Muscat, and we do hope that you have thoroughly enjoyed staying with us. Your higher digit score keeps all of us energetic to serve best of travel experiences to all our guest. We look forward to welcoming you and your loved one back in the near future.Best Regards, Aerotel Muscat- Team.

2/10 Terrible

Ronald

Unfoŕunately we did not stay in hotel. Our luggage was not able to be transferred to our following flight. This meant we had to go through immigration and collect our suitcases and this meant that we could not re enter. We tried various options but due to location in building it was not possible therefore we did not benefit from getting use of hotel. I have re_read the info but for others information to be useful is make sure your luggage can be transfered.
Stayed 1 night in Feb 2024
Response from Navneet Singh on 8 Mar 2024
Dear Mr. Ronald, Thank you for choosing Aerotel Muscat, and sharing your valuable feedback.We extremely sorry to learn your less than satisfactory experience on our property location, however please note that property location, FAQs along with Mandated to avail hotel facilities are well updated in all our reservation channels for our guest comfort. We as a team will look forward for future opportunity and make your travel experience better. Best Regards, Aerotel- Muscat Team.

4/10 Poor

Walaa

Disliked: Property conditions & facilities
The property offered a multiple facility to use during your stay, unfortunately, all those services facilities are closed and was not available to use. As I mentioned in my previous review, the reception desk staff member was not welcome and rude to us. Thanks
Stayed 1 night in Feb 2024
Response from Navneet Singh on 13 Feb 2024
Dear Mr. Walaa, Thank you very much for your valuable feedback following your stay at Aerotel, Muscat. Please be assured your feedback will be shared with Operations Department for an internal review as only through your thoughtfulness are we able to reflect and improve our service for everyone.We would also like to update you that our recreational area is non operational at present, and same has been updated in all our reservation channels. The inconvenience caused to you due to this is deeply regrated.We hope that we might have the opportunity to welcome you back at our Aerotel Muscat, and serve you with the memorable experience.Thanking you, Aerotel Muscat Team.

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Navneet Singh on 3 Feb 2024
Dear Andrew, Thank you very much for sharing your valuable feedback with us, regards to your stay.We have noted down your high digit ratings, which motivate our entire team to serve our guest joyfully. We truly hope that your support for us will have the privilege to serve your needs and welcome you back to Aerotel Muscat again. Best Regards, Aerotel Muscat Team.

2/10 Terrible

Tamkin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting: Beyond Belief!
I was taken to two rooms both of which were utterly disgusting. Hairs, dried mucus on the head board as well as stains and marks with hairs on the bed itself. Not even something I could stay in for over 20 mins. Had to leave and I demand a refund in full!
Stayed 1 night in Jan 2024
Response from Navneet Singh. on 3 Feb 2024
Dear Ms. Tamkin, Thank you very much for your valuable feedback following your stay at Aerotel, Muscat.We are highly concerned to read that you are not impressed by our cleanliness standards. For which, our sincere apologies are extended for the inconvenience and disappointment caused to you. The mentioned issue has greatly alarmed us, and please be assured the incident is keenly reviewed extensively for further enhancement, to ensure no such reoccurrence.We do hope that we might have the opportunity to welcome you back in near future, and will ensure you that your next stay with us will be a truly memorable one.Thanking you,Best Regards, Aerotel Muscat Team.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Navneet Singh on 28 Jan 2024
Dear Michael, Foremost- thank you for choosing Aerotel- Muscat for your stay and sharing your stay feedback, which reflects that you fully enjoyed staying with us. Your high digits scoring towards all parameters have motivated our entire team- to serve our guests delightfully. We will look forward to serve you and your loved one soon. Thanking you, Aerotel- Team- Muscat.

2/10 Terrible

Sharif Ul, Groveland

Stayed 1 night in Dec 2023
Response from Navneet Singh. on 15 Jan 2024
Dear Mr. Sharif, It was and will always be our pleasure to welcome you at our Aerotel Muscat.We have noted less scoring of yours – which seems like you had less than satisfactory experience this time for which, our sincere apologies are extended for the inconvenience and disappointment caused to you. I hope that we might have the opportunity to welcome you back in near future. Thanking you, Best Regards, Aerotel Team - Muscat.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful Night - Long Layover
The hotel room was beautiful. Very spacious and modern. The shower area is very nice - glass doors are a lovely touch, again, very modern. The room was clean. The bed very comfortable. The only issue I had was that there was no soap to wash my hands. However, there was shower gel and shampoo there. I would like to give a special mention to the restaurant situated next door. The young lady in there went out of her way to help me with my food. She even had the chef prepare bread for me specially. So, a big thank you to her. Customer service went above and beyond with this young lady. A very pleasant overnight stay at this hotel.
Stayed 1 night in Jan 2024
Response from Navneet Singh on 9 Jan 2024
Dear Ms. Lorraine, Greetings of the day!It was and will always be our pleasure to serve you and your loved one at Aerotel- Muscat and make them feel home away home.Thank you so much for appreciating our cleanliness standards, quality of bed comfort, along with our well trained staff on their dedicated job on guest satisfaction. We do have also noted down your inconvenience during shower, and do have taken necessary steps to overcome the same. Our entire team will look forward to serve you with best on comfort on your future stay with us. Thanking you, Warm Regards. Aerotel –Team

10/10 Excellent

Hugh

Stayed 1 night in Dec 2023
Response from Navneet Singh on 28 Jan 2024
Dear Hugh, We would like to thank you for choosing Aerotel- Muscat as your preferred destination and sharing your stay feedback, which reflects that you fully enjoyed staying with us. Your high digits scoring towards our well-trained staff, cleanliness standards, property location, along with bed quality, have motivated our entire team- to set high standards and benchmarks, to make all guests feel at home away from home- while travelling. We will look forward to serve you and your loved one soon. Thanking you, Aerotel- Team- Muscat.

2/10 Terrible

Sajida

Stayed 1 night in Nov 2023
Response from Navneet Singh on 9 Jan 2024
Dear Sajida, Thank you very much for your valuable feedback following your stay at Aerotel, Muscat. We are highly concerned to read that you are not impressed with your stay due to your less scoring, for which, our sincere apologies are extended for the inconvenience and disappointment caused to you. We as a team will look forward to welcome you back in near future. Thanking you, Warm Regards,Aerotel- Muscat Team.

10/10 Excellent

Ali, Richmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful while check inn.
Stayed 1 night in Dec 2023
Response from Navneet Singh on 9 Jan 2024
Dear Mr. Ali, Greetings of the day!Thank you very much for your valuable feedback following your stay at Aerotel, Muscat and appreciating our well trained staff's services. We do hope that you have enjoyed staying with us to the fullest. When your next travel brings you back to Muscat International Airport, please do contact us. Thanking you, Warm Regards. Aerotel –Team

8/10 Good

sawsan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Navneet Singh on 9 Dec 2023
Dear Mr. Sawsan,Thank you so much for choosing your stay with us and sharing your positive response on our service standards.Our entire team are committed to make yours and your loved ones travel experience better and we will look forward for an opportunity to ensure your stay is memorable once again. Thanking you, Best RegardsAerotel- Muscat Team.

8/10 Good

Hesham

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pros: - Comfortable bed and pillow, quiet, dining options, friendly staff. Cons: - Glass doors for the toilet is absolutely inconvenient and not culturally appropriate to Many people. - Light control could be better designed and placed. - The room occupants better offered 2 access cards for convenience not only one. Other than that everything else was great.
Stayed 1 night in Nov 2023
Response from Navneet Singh on 12 Nov 2023
Dear Hesham, Greetings of the day!Thank you for choosing Aerotel, Muscat. Please be assured your feedback will be shared with Operations Department for an internal review. We would like to thank you for taking the time to share your feedback, and only through your thoughtfulness are we able to reflect and improve our service for everyone.We are looking forward to host you soon in near future.Thanking you, Warm Regards. Aerotel –Team

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First 'layover' experience and it won't be the last. Been trying to figure out a way of dealing with the tedium of long-haul flights and this turned out to be the perfect way of breaking up the journey, grabbing some shut-eye and starting the 2nd leg refreshed. The Muscat Aerotel was great and exceeded expectations.
Stayed 1 night in Nov 2023
Response from Navneet Singh on 12 Nov 2023
Dear Mr. Frank, Greetings of the day !It was and will always be our pleasure to see you are staying with, us, and we will put our best foot forward in creating a memorable experience all the time. We would like to thank you for your appreciation on our overall services and our entire team are motivated with the same.Hope to see you in upcoming future. Thanking you, Warm Regards, Aerotel- Muscat.

8/10 Good

Dolat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Clean spacious room and bathroom. Breakfast, lunch and dinner was included in my booking and was really good.
Stayed 1 night in Sep 2023
Response from Navneet Singh. on 24 Oct 2023
Dear Dolat,Thank you very much for taking the time to post a review of your recent experience at Aerotel Muscat. We are glad upon receiving your appreciation to our well-trained staffs, room size as well as buffet spread, as it really motivates all of us to go extra miles in serving the best of services that we are synonymous for. We look forward to welcoming you back soon to make your stay memorable.Thanking you, Regards, Aerotel Muscat- Team.

6/10 Okay

Neil

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Navneet Singh. on 24 Oct 2023
Dear Mr. Neil, It was and will always be our pleasure to welcome you at our Aerotel Muscat. We are glad to know that you liked our overall services, that we provided during your stay and you had the best of comfort during your stay with us. We do hope you will visit us again in upcoming future as team here is excited to serve you soon. Thanking you, Regards, Aerotel Muscat- Team.

10/10 Excellent

Aspasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would absolutely do this everytime I transit in Muscat - worth every cent!
Stayed 1 night in Oct 2023
Response from Navneet Singh. on 24 Oct 2023
Dear Ms. Aspasia,Thank you very much for your valuable feedback following your stay at Aerotel, Muscat. We would like to thank you as well for appreciating our well-trained staff, Cleanliness Standards, property location, overall hotel facilities, quality of comfort, as well value for money along with bed comfort by sharing your high digits rating to us. We do hope that we might have the opportunity to welcome you back at our Aerotel Muscat.Thanking you, Regards, Aerotel Muscat- Team.

10/10 Excellent

Nadia Tufail

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Navneet Singh on 1 Oct 2023
Dear Ms. Nadia, It was and will always be our pleasure to welcome you at our Aerotel Muscat. We take your feedback very seriously, as we rely on you, our valued guest, to tell us how we are doing and how we could better meet your needs, and we believe that you have thoroughly enjoyed staying with us. I hope that we might have the opportunity to welcome you back Thanking you,Best Regards, Aerotel Muscat- Team.

8/10 Good

Sherin

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Navneet Singh on 24 Sept 2023
Dear Ms. Sherin, Thank you very much for your valuable feedback following your stay at Aerotel, Muscat, and we do hope that you have enjoyed staying with us to the fullest. It will be always our pleasure to welcome you and your loved one in near future. Thanking you, Best Regards,Aerotel Team - Muscat

8/10 Good

Mike

Stayed 1 night in Sep 2023
Response from Navneet Singh on 24 Sept 2023
Dear Mr. Mike, Thank you very much for your valuable feedback following your stay at Aerotel, Muscat, and we do hope that you have thoroughly enjoyed staying with us. Our entire team is looking forward to welcome, you, and your loved one in upcoming future.Thanking you, Best Regards,Aerotel Team - Muscat

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover between flights
excellent one night stopover between flights,
Stayed 1 night in Sep 2023
Response from Navneet Singh on 18 Sept 2023
Dear Mr. Valued Guest, Thank you very much for taking the time to share your valuable feedback with us at Aerotel- Muscat, and we truly hope that you have the best of travel experience, during your transit duration at Muscat International Airport. I truly hope that your support for us will not be affected and we will have the privilege to serve your needs and welcome you back shortly. Thanking you, Best Regards, Aerotel- Muscat Team.

8/10 Good

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean, comfortable with great staff, however I didn't like the 6 hours booking option. Since the hotel is inside the airport in the transit area, it is useful for people with long layovers. 6 hours generally isn't enough. From that point-of-view, it was quite pricy, however, it is very convenient not have to leave the airport. I would definitely recommend this hotel to anyone looking for a place for quick rest.
Stayed 1 night in Sep 2023
Response from Navneet Singh on 18 Sept 2023
Dear Mr. Faisal, Thank you very much for taking the time to share your valuable feedback with us at Aerotel- Muscat, and we truly hope that you have the best of travel experience. We do maintain dynamic pricing and option for all our guest comfort, however we regret that our Value for money did not live up to your expectations. We always strive to enhance the airport experience of every traveler by providing the best service and amenities to them, hoping they will find it worth the value.We will look forward to welcome you and your loved one in near future. Thanking you, Best Regards, Aerotel- Muscat Team.

8/10 Good

Jaya Ravi Kumar

Stayed 1 night in Sep 2023
Response from Navneet Singh on 1 Oct 2023
Dear Mr. Ravi Kumar, Thank you very much for your valuable feedback following your stay at Aerotel, Muscat.We have noted down your overall stay experience was grateful and we achieve your expectation on making your travel easier. Our entire team will look forward to welcome you soon in near future.Best Regards, Aerotel Muscat- Team.

10/10 Excellent

Rahman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. A little expensive.
Stayed 1 night in Aug 2023
Response from Navneet Singh on 18 Sept 2023
Dear Mr. Rahman, Thank you very much for taking the time to share your valuable feedback with us and rating us on the best of scoring digits in all our scale of judgement to our service quality. We regret that our Value for money did not live up to your expectations. We always strive to enhance the airport experience of every traveler by providing the best service and amenities to them, hoping they will find it worth the value.I hope that we might have the opportunity to welcome you back at our Aerotel Muscat.Thanking you, Best Regards, Aerotel- Muscat Team.

8/10 Good

Andrea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient. We travelled as a family of 4 however the room was not set up to accommodate the children too. If you need a good nights sleep with a family, best to have multiple rooms or explicitly request more than 1 bed.
Stayed 1 night in Aug 2023
Response from Navneet Singh on 18 Sept 2023
Dear Ms. Andrea, Your willingness to share your thoughts is much appreciated and we do hope that you have thoroughly enjoyed staying with us at Aerotel- Muscat. We do provide extra bed on additional cost subject to availability, However, we are highly concerned to know your discomfort in your review and would like to express our deep regret for the fact that your room was not provided with sufficient amenities, which was felt short your expectations. I have shared your comments with Operations Department, quoting your experience as an example to further enhance our standards. We will look forward to welcome you and your loved one in near future. Thanking you, Best Regards, Aerotel- Muscat Team.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long stopover stay
Long stopover stay found it to be excellent
Stayed 1 night in Aug 2023
Response from Navneet Singh on 18 Sept 2023
Dear Mr. Stephen, Thank you very much for taking the time to share your valuable feedback with us and rating us on the best of scoring digits in all our scale of judgement to our service quality. I hope that we might have the opportunity to welcome you back at our Aerotel Muscat.Thanking you, Best Regards, Aerotel- Muscat Team.

10/10 Excellent

Anwar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A tremendous moments of relaxing stay
It was an amazing hotel very luxury and the best the warm welcome from the Omani staff receptionists that left an ever lasting of a beautiful memories. Food is ok but coffee machine products not quite tasted acceptable.
The Entrance of the hotel
The surrounding areas
Stayed 1 night in Aug 2023
Response from Navneet Singh on 18 Sept 2023
Dear Mr. Anwar, Thank you very much for taking the time to post a review of your recent experience with us as well as appreciating our well trained staff effort. Please be assured your feedback will be shared with Operations Department for an internal review. We would like to thank you for taking the time to share your feedback, and only through your thoughtfulness are we able to reflect and improve our service for everyone.I truly hope that your support for us will not be affected and we will have the privilege to serve your needs and welcome you back shortly. Thanking you, Best Regards, Aerotel- Muscat Team.

8/10 Good

Ravi Shanakar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good property to stau again and again
Stayed 1 night in Aug 2023
Response from Navneet Singh on 18 Sept 2023
Dear Mr. Shankar, Thank you very much for your valuable feedback following your stay at Aerotel, Muscat. We as a team are delighted to learn that you have enjoyed overall hotel facilities and had great stay experience. Your positive response keeps us motivated to serve all our guest and make their travel better. We do hope that we will certainly have further opportunities to make you feel enlightened with our services in near future. Thanking you, Best Regards, Aerotel- Muscat Team.

10/10 Excellent

Kumaresh, Rogers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are not too many dining options around the property but overall it’s a great place to stay. Also the directions to the property is a little confusing, especially if you are coming from other terminals.
Stayed 1 night in Aug 2023
Response from Navneet Singh on 17 Aug 2023
Dear Mr. Saleh, Greetings of the day!Thank you very much for sharing your valuable feedback with us. We much truly appreciate this as it makes us aware of the areas where we should strive to keep up and areas where we need to improve.Our entire team will look forward to welcome you in upcoming future. Thanking you, Warm Regards, Aerotel- Team.

4/10 Poor

uche

Disliked: Cleanliness
Very bad
Stayed 3 nights in Aug 2023
Response from Navneet Singh on 17 Aug 2023
Dear Mr. Uche, Greetings of the day!Thank you very much for taking the time to share your valuable feedback with us. We would like to convey our deep regret for the shortcomings on your overall experience staying with us and it will be duly addressed by our Operations Department. I hope that we might have the opportunity to welcome you back at our Aerotel Muscat.Thanking you, Warm Regards, Aerotel- Team.

10/10 Excellent

Saleh

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Value clean just excellent
Stayed 1 night in Jul 2023
Response from Navneet Singh on 17 Aug 2023
Dear Mr. Saleh, Greetings of the day!Thank you very much for sharing your valuable feedback with us. We much truly appreciate this as it makes us aware of the areas where we should strive to keep up and areas where we need to improve.Our entire team will look forward to welcome you in upcoming future. Thanking you, Warm Regards, Aerotel- Team.

10/10 Excellent

Ramakrishnan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice convenient hotel at affordable rates
Stayed 1 night in Jul 2023
Response from Navneet Singh on 5 Aug 2023
Dear Mr. Ramakrishnan, Thank you very much for taking time to post a review following your stay with us in Aerotel Muscat. Your positive feedback on your overall experience has really energies us to keep serving the best of comfort to all our guest. We will be glad to have an opportunity to serve you soon. Thanking you, Regards, Aerotel- Team.

10/10 Excellent

Faride

Liked: Cleanliness, staff & service, room comfort
Only stay for a night due to long connection. I saw there that you can also pay for hours, like 6 o 8 hrs. Hotel was nice.
Stayed 1 night in Jul 2023
Response from Navneet Singh on 5 Aug 2023
Dear Mr. Faride, Thank you so much for sharing your stay experience with us post your departure and appreciating over all hotel facilities. We will look forward to welcome you back in near future. Thanking you, Regards,Aerotel- Team.

2/10 Terrible

Ahmad

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a room for 2 adults and 2 children. But they gave me only one double bed with 2 pillows. I had to sleep on the floor and I used my cloths instead of pillow. Their staff didn’t even think that how 4 people should sleep on one bed. I paid for 4 people not two. I really don’t recommend this hotel for parents travelling with children.
Stayed 1 night in Jul 2023
Response from Navneet Singh on 11 Jul 2023
Dear Mr. Ahmed, Thank you very much for your valuable feedback following your stay at Aerotel, Muscat. We are extremely sorry to learn of your less than satisfactory experience, however kindly do note that we do provide extra bed on chargeable basis and additional blanket on no cost on guest request- which seems have been missed by you. We do hope you will visit us again, as we consider it our privilege to serve your needs on your upcoming visit.Thanking you, Best regards Aerotel- team.

6/10 Okay

eric

For a tourist this hotel is ideally located, however a tourist needs a reliable, or workable USB connection. The guy who came to look at said the whole hotel system not only not working but has not worked for some time. The bathroom a complete disaster looks nice but no place to hang or place items like shaving razors etc. extremely poor design. The bed excellent, a d slept well.
Stayed 1 night in Jul 2023
Response from Navneet Singh on 8 Jul 2023
Dear Mr. Eric,Your willingness to share your thoughts regards to your stay at Aerotel Muscat is much appreciated. We are happy to know that you had relaxing sleep due to comfortable bed before boarding your next destination flight. We do have noted down your concern on USB points as well as bathroom design however we are pleased to inform you that immediate change in the layout will be challenging for us but we will surely look forward for an alternate in the bathroom with some wall mounted racks as well as hangers to ensure you the best of comfort on your future visit. Looking forward to welcome you in near future. Thanking you, Warm Regards, Aerotel- Muscat.

4/10 Poor

Muhammed din

Travelled with family
Liked: Cleanliness, room comfort
The problem we face
Hotel is good but the guy on the reception gave us room for 3 person and we booked the room for 4 persons.. And after sleeping for 2 hours at night the air condition stop working and after calling in reception the guy on reception send Tecnition he switch on and off the ac breaker and told us after 10 min the air-conditioned will work..but after half hour noting happen and there was lack oxygen.and again call reception no one pick the phone then after many tries they pick the phone and change our room to the one we booked for 4 persons..totally irresponsible staff but the hotel was good and there air condition have issues.in connecting flight the main thing we need is good sleep but in this way it's useless to take room in such hotel...
Stayed 1 night in Jun 2023
Response from Navneet Singh on 8 Jul 2023
Dear Mr. Mohammed,It was and will always be our pleasure to welcome you at our Aerotel Muscat. Thank you for appreciating our hotel over all facilities, however we are highly concerned to read that you are not impressed by front desk staff as well as the air condition in the room. For which, our sincere apologies are extended for the inconvenience and disappointment caused to you. We will ensure we work hard to improve our overall service standards and ensure no such reoccurrence, so your next stay with us will be a truly memorable one. Thanking you, Warm Regards, Aerotel- Muscat.

8/10 Good

Pratiksha

Travelled with family and small children
Liked: Cleanliness, staff & service
The hotel is very convenient to the airport gates. We had a very good rest. The dinner buffet was also very good. The hotel TV was complicated and did not work.
Stayed 1 night in Jun 2023
Response from Navneet Singh on 8 Jul 2023
Dear Ms. Pratiksha,Thank you very much for taking the time to post a review following your stay with us in Aerotel Muscat. We are delighted to know that you have thoroughly enjoyed staying with us as well as our dinner buffet display and hotel location during your transit duration at Muscat international Airport. We do have noted down your concern regards to television operation and we do apologies you for your short fall experience on the same. Moreover, please do note that we do provide personal assistance to operate television by our professional staff on guest request call. Looking forward to welcome you soon in near future. Thanking you, Warm Regards, Aerotel- Muscat.

8/10 Good

Meryem

Stayed 1 night in Jun 2023
Response from Navneet Singh on 18 Jul 2023
Dear Ms. Meryem, Thank you very much for sharing your valuable feedback with us. We much truly appreciate this as it makes us aware of the areas where we should strive to keep up and areas where we need to improve.We as a team are delighted to know that you had great memories staying with us, and all of us will put their best foot forward in rendering with the best of services that we are synonyms for. Thanking you, Best Regards, Aerotel- Team.

4/10 Poor

RAJESH

Stayed 1 night in Jun 2023
Response from Navneet Singh on 8 Jul 2023
Dear Mr. Rajesh,Thank you for choosing Aerotel, Muscat. We as a team would like to thank you for appreciation on our overall service standards along with buffet display and food quality - which reflects that you have enjoyed staying with us to the fullest. Please do give us chance to serve in upcoming future. Thanking you, Warm Regards, Aerotel- Muscat.

10/10 Excellent

Georgekutty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Navneet Singh on 27 Jun 2023
Dear Mr. Georgekutty, Greetings of the day !Thank you for choosing your stay at Aerotel Muscat, and taking time to share your experience post your departure.We as a team will look forward to welcome you soon in near future. Thanking you, Warm Regards, Aerotel- Team.

10/10 Excellent

EMRAN

Liked: Cleanliness, staff & service, property conditions & facilities
The best option to choose .
Stayed 1 night in Jun 2023
Response from Navneet Singh on 27 Jun 2023
Dear Mr. Emran, Greetings of the day !Thank you for choosing your stay at Aerotel Muscat, and taking time to share your experience post your departure.We as a team will look forward to welcome you soon in near future. Thanking you, Warm Regards, Aerotel- Team.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing choice for a long layover. So convenient and clean and beautiful. Excellent shopping and I had two meals included. A fantastic deal. The only thing is in the middle of the night a siren went off due to some kind of maintenance, and then the siren was crackling for about an hour. But other than that really a perfect place
Stayed 1 night in Jun 2023
Response from Suzie on 16 Jun 2023
Dear Lisa,Thank you very much for your valuable feedback following your stay at Aerotel, Muscat. We are pleased to learn that you benefited from amazing choice for long layover, the conveniency, clean and beautiful property and your thoughts on the maintenance that triggers the siren are deeply appreciated and will be duly relayed to Operations Department.We look forward to welcome you soon again.Regards,SuzieAerotel Team

8/10 Good

Nadim

Stayed 1 night in May 2023
Response from Suzie on 3 Jun 2023
Dear Nadim,Thank you very much for your valuable ratings following your stay at Aerotel, Muscat.

6/10 Okay

Amanda

Travelled with partner
Liked: Cleanliness
This would be a good hotel to stay in overnight as the facilities provided are ideal for this. However, our 13.5 hour layover was during the day and we had numerous problems with the television connection which when worked only youtube or two arabic channels are offered. The staff did come to the room almost immediately approx three times to fix this. There is no hairdryer, although with the amount of time we had there, this was not a problem. The garden view room is of a garden but you have the windows of other rooms opposite you within close vicinity. The swimming pool was closed too. All in all, I would recommend this hotel if you had a layover overnight, otherwise it would be best to take a trip around Muscat in the day which would be about the same price.
Stayed 1 night in Apr 2023
Response from Navneet Singh on 18 Apr 2023
Dear Mr. Amanda, Greetings of the day!Thank you very much for your valuable feedback following your stay at Aerotel, Muscat. Please be assured your feedback will be shared with Operations Department for an internal review. We would like to thank you for taking the time to share your feedback, and only through your thoughtfulness are we able to reflect and improve our service for everyone.Kindly do note that our recreational area is not operational at present and same has been updated on all our booking channels for guest comfort, which seems has been missed by you. We as team will be glad to welcome you back in near future. Thanking you, Warm regards, Navneet Singh. Asst. Front Office Manager.

8/10 Good

Andreas

Stayed 1 night in Apr 2023
Response from Navneet Singh on 16 May 2023
Dear Andreas,It was and will always be our pleasure to welcome you at our Aerotel Muscat. We as a team will look forward to welcome you back soon in near future. Thanking you, Regards, Aerotel Team.

10/10 Excellent

Georg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Navneet Singh on 5 Apr 2023
Dear Valued Guest , Greetings of the day !We as a team would like to thank you for sharing your review and rating us on the higher scale- which really keeps us motivating and serve the best of comfort to all our guest. We will look forward to see you in upcoming future. Regards, Navneet Singh. Asst. Front Office Manager. 968 97984483.

10/10 Excellent

Hiltrud

Stayed 1 night in Mar 2023
Response from Navneet Singh on 5 Apr 2023
Dear Valued Guest , Greetings of the day !We as a team would like to thank you for sharing your review and rating us on the higher scale- which really keeps us motivating and serve the best of comfort to all our guest. We will look forward to see you in upcoming future. Regards, Navneet Singh. Asst. Front Office Manager. 968 97984483.