8/10 Good
Kagen K., Lexington, KY
6 Jun 2023
Liked: Cleanliness
Treated like criminals at check in
At checkin at Garden City Realty, I was accused of falsifying the contract and told in a threatening manner that the owners did NOT rent to 'my type'. Two women took the packet to the back while I was left waiting. Then 3 LARGE men came out and tried to intimidate me into leaving. I was called a liar and they demanded all of my guests come in and hand over their licenses to be vetted. They finally relented and said our background checks were ok and gave us the code to check in. As we were leaving, one of the large men said they would be watching us and if we did anything wrong that they would kick us out, not let us gather our belongings and no refund. They tried to scare us into leaving. I'd paid 3 months in advance and filled out the contract with all of the information on my guests and all was ACCURATE. It was an unbelievable experience that I will never forget. I did absolutely everything perfectly and honestly on the contract, 3 MONTHS ahead of time and at checkin I am treated like a criminal in front of my friends. I am still shocked that a business would treat customers so unprofessionally. My friends are all educated professionals who plan to report this to the BBB and the C of C. The unit was fine, and matched the photos. The location was great. If not for the threats at checkin it would have been a very nice vacation. But Garden City Realty ruined it. I thought you should know.
Kagen K.
Stayed 7 nights in May 2023