We stayed at the Andaz for two nights and found our stay to be a delightful experience. All staff members we interacted with were forthcoming, concerned with our satisfaction, friendly, and helpful.
One of the waitresses in the lounge bar on the day of our arrival, Lilian, is especially noteworthy. She talked to us while we were waiting for our room to be readied (we arrived very early) and listened to what we would enjoy for drinks, coming up with perfect and very individual suggestions, including a mixed drink created on the fly with input from my wife. The next day, she approached us during breakfast and gave my wife a small book about mixed drinks, following our conversation on the subject. This is truly going above and beyond the expected level of service.
The same is true by the way for the wonderful young lady who checked us in and was apologetic for our room not being ready yet, despite the fact that we had arrived very early and fully expected a possible delay. As we settled down in the lounge bar to wait for our room, our order there was “on the house.”
There were a few other positive examples, but it would simply be too many to list in a short web review. How is that for a compliment?
Thank you to the staff of Andaz Munich Schwabinger Tor for a memorable, pleasant, and truly enjoyable first class experience.
