he hotel itself is decent, and Ms. Anni in the lounge provided excellent service. The lounge experience was a highlight, offering a pleasant environment and attentive service.
However, there were challenges. Some items in the room needed attention, affecting overall comfort.
The major issue was a marriage celebration in the banquet hall, with loud music persisting past 10 PM, against the law. Despite staff efforts, the situation continued until well past midnight. Having to go to the lobby three times personally added to the inconvenience.
While celebrations are part of hotel life, adherence to noise regulations is crucial. A more robust implementation of rules is needed for a harmonious guest experience.
On a positive note, the staff, particularly the duty manager, were apologetic and empathetic. Despite the challenges, the hotel staff's efforts leave me hopeful for improvements. I recommend JW Marriott Mumbai Sahar with the hope that my feedback contributes to a better experience for others, suggesting reinforced compliance with noise regulations.