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"Room was very clean, couldn’t figure out how to use the air condition so we opened the window with the screen. "

"Internet was incredibly slow. Gym required a pass each time you used it, there was no water or cloth to wipe the equipment down. Everyone's sweat was just left on the equipment. When I asked for water at reception she told me to get it from the convenience store. It should be complementary. The shampoo smelt very toxic (like bleach), I believe it has been tampered with as when I took it to reception it was exchanged for shampoo that smelt like it should - it was very worrying and they didn't even apologise. Who knows what I washed my hair with, but it wasnt shampoo. I wouldn't stay here again. "

"We had a wonderful time staying there. "

"Room had unpleasant odour, the toilet area in particular smelt unclean. The photos are misleading, room overall felt run down and unclean. The air conditioning is managed via centralised control and fixed at heating, Busan has been very warm so I got little sleep with no cooling. The rooms are not sound proof - I could hear people in neighbouring rooms watching movies, showering, coming and going. This is a particular problem seeing as I was on level 6, and on level 5 is a bowling club open til 4am… Overall really unpleasant and I couldn’t wait to check out. "

"My time at the Lotte Hotel Busan was outstanding. They were able to provide great service all around. They were very accommodating and helpful when our air conditioning in our room was not working. Definitely will be back! "

"Its not so big problem."

"Very nice hotel in the Financial area, convenient to transportation. Very clean, well appointed room"

"Staff are friendly and helpful but the fitness machines are a bit outdated"

"My stay at Shilla Stay was excellent overall. The staff was welcoming and attentive, making me feel comfortable from the moment I arrived. The room was clean, modern, and thoughtfully designed, with everything well-maintained and easy to use. The only thing I felt was missing was a slightly larger table or workspace for setting up my computer and work materials. Aside from that, everything exceeded my expectations—especially considering the value for the price. Overall, it’s a fantastic option, and I would definitely stay here again."