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Reviews of Extended Stay America Suites Lancaster County

2.5 out of 5
Extended Stay America Suites Lancaster County
314 Primrose Ln, Mountville, PA

Reviews

8.2

Very good

Rating 10 - Excellent. 151 out of 347 reviews" "
Rating 8 - Good. 121 out of 347 reviews" "
Rating 6 - Okay. 31 out of 347 reviews" "
Rating 4 - Poor. 23 out of 347 reviews" "
Rating 2 - Terrible. 21 out of 347 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

andreina

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Very limited in personal care for the guests, my husband asked for more soap and shampoo because we was 3 girls with a long hair and the front desk just give us 1 mini extra shampoo and 1 soap and very old the carpets inside the room and in the hallway smells.
Stayed 1 night in May 2024
Response from Hotel Management on 13 May 2024
Dear Andreina, We apologize for the inconvenience you experienced during your stay. Your feedback about the limited availability of personal care items and the condition of the carpets is concerning, and we will address these issues with our team to ensure improvements are made. Please know that your satisfaction is important to us, and we regret any discomfort caused. We appreciate your comments and will consider them as we strive to provide a better experience for our guests in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

8/10 Good

Betty

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we liked that it was off the main highway and that it was pretty quite for the kids to go to bed. We enjoyed having a big regrigerator, and stove top. We also liked that they had a pull-out couch in the main living room and then another queen bed off in another room.
Stayed 2 nights in May 2024

10/10 Excellent

Blake, Boalsburg

very good
Stayed 1 night in Apr 2024
Response from Hotel Management on 6 May 2024
Dear Blake, We are thrilled you had an excellent experience at Extended Stay America! Our priority is providing exceptional service and a comfortable stay. Your positive feedback means a lot to us, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management

10/10 Excellent

Ivan, Burke,

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like these hotels.
Stayed 1 night in Apr 2024

10/10 Excellent

Tami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman that checked us in on Saturday was extremely helpful & accommodating. She brought it to my attention that I reserved a smoking room ( I didn’t realize this) and she didn’t have any other rooms available, so she put an ionizer in the room for a few hours and went above & beyond to make sure our stay was enjoyable.
Stayed 1 night in Apr 2024
Response from FDM on 29 Apr 2024
Thank you for your feedback. We are glad you enjoyed your stay.

2/10 Terrible

Matt

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a decent location but has very old unkept mattresses and furniture. Linens are minimal. Small room , very loud at night . No fruit options for breakfast. I would not stay here again. Just got bought from extended stay but is not up to brand standards.
Stayed 1 night in Apr 2024
Response from Hotel Management on 28 Apr 2024
Dear Matt, We appreciate your feedback regarding your recent stay. While we're glad you found the location convenient, we apologize for any discomfort caused by the condition of the mattresses and furniture. Your comments about the limited amenities and breakfast options are duly noted, and we will strive to improve these areas. We are committed to meeting and exceeding brand standards. Thank you for sharing your experience, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2024
Response from Hotel Management on 27 Apr 2024
Dear Melissa, Thank you for sharing your positive experience with the staff at Extended Stay America! Providing friendly and attentive service is a top priority for us. Thank you for acknowledging our team's efforts, and we look forward to welcoming you back for another pleasant stay.Sincerely,Hotel Management

10/10 Excellent

Angelene

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel it was unique
Stayed 1 night in Feb 2024

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Place was just ok, nothing special. Lady at the front was ok, nothing special. She wasn’t polite but wasn’t rude kind of just straight and to the point. so if your looking for ok this is your place and I don’t mean this as an insult at all.
Stayed 1 night in Mar 2024

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room smelled of cat urine, it was a queen bed with a sofa pull out. 4 occupancy. It was average otherwise. I would have left and found another hotel if we werent so tired, we sprayed ourselves with cologne and perfume to get by. Exterior and other interior was satisfactory
Stayed 1 night in Mar 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service
This is an older hotel but the bed was absolutely amazing! My daughter said it was in the top 5 of all the hotel beds she’s stayed in over the years. The pillows and linens were very nice and the bathroom was updated and very clean. The kitchenette was also updated with all the essentials. The staff were very friendly each day. Overall a wonderful experience while attending a volleyball tournament at Spooky Nook! I would definitely book there again!
Stayed 2 nights in Mar 2024

8/10 Good

Martha

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Joseph

Stayed 1 night in Feb 2024
Response from FDM on 1 Mar 2024
We are sorry you disliked our property. After looking into your reservation the reason you were turned away is due to the hotel not accepting guests with local addresses. It is noted under important information on our hotel page.

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness
Room was to be a non-smoking room but the hallways and the room smell like musky cigarettes. The room had cigarette burns in the carpet and the air vents in the room were gross. I would like a refund for this stay it was a horrible experience. My family had to sleep fully clothed as that’s how dirty it felt. Unfortunately, there was nothing else available in the area to leave the hotel
Stayed 1 night in Feb 2024
Response from FDM on 26 Feb 2024
Thank you for your feedback. We apologize for the issues you had with the room. Unfortunately I can not find any record of the issues you had. We would have gladly moved you to a different floor given the chance. I will speak with my GM in regards to a refund

4/10 Poor

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from FDM on 26 Feb 2024
Thank you for your feedback

4/10 Poor

Wellington

Travelled with family
Disliked: Property conditions & facilities, room comfort
Needs more maintains
The place was nice and somewhat clean, unfortunately we notice areas of the room with pet hair and my wife end up having an allergic rash all over her body. We had pet hair all over our bags and in the sofa bed.
Stayed 2 nights in Feb 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from FDM on 26 Feb 2024
Thank you for your feedback

6/10 Okay

Ronald

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Our room was not ready. Dishes still in dishwasher. Spilled sticky drink on small table top. No remote or TV listings in room. Someone forgot to come back and finish the room.
Stayed 2 nights in Feb 2024

8/10 Good

Rachelle

Travelled with family
Liked: Cleanliness, staff & service
We only stayed overnight. Beds are comfortable and I like that there is 1 king bed and 1 double bed. Room is equipped with small kitchen but we didn’t use. Upon entering the room, it had a dog smell which dissipated over time if you stay in the room longer, probably because we already got used to the smell. But if you leave the room and return again after a few hours, the smell will still be there. Carpet needs some cleaning. Lobby is dark and uninviting. Was not expecting a breakfast but they did offer some bagels and pastries in the morning. For the price, I will go here again but only for an overnight stay.
Stayed 1 night in Feb 2024
Response from FDM on 26 Feb 2024
Thank you for your feedback! I apologize for the smell issue with the room. I have forwarded this information to my housekeeping supervisor.

10/10 Excellent

ANNMARIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price of this hotel was so extremely reasonable for what it offers, we came for a concert at American music theatre, it was 20 mins away, I was pleased with everything, even the the fact the room had an efficiency kitchen, the only negative at all, was the bathroom was very cold, I had read some bad reviews and I was nervous, didn’t experience any of the negatives mentioned, highly recommend
Stayed 1 night in Feb 2024

10/10 Excellent

Jasmin

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Front desk representative was very nice and friendly
Stayed 1 night in Feb 2024

2/10 Terrible

Chad

Stayed 1 night in Feb 2024

8/10 Good

SUSHEEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe property
Stayed 1 night in Feb 2024

8/10 Good

Kelly, Hoboken

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and welcoming. Room was slightly smaller than we expected, but had most of what we needed for our stay. Property overall could use some updating, aside from the bathroom, which was nice and seemed to have been updated recently. I love that this place allows pet so we were able to bring our 2 cats with us to visit family and friends.
Stayed 4 nights in Dec 2023

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
staff very nice and helpfull down side it allows animals
Stayed 2 nights in Feb 2024
Response from FDM on 12 Feb 2024
Thank you for your feedback.

10/10 Excellent

Niesha, Goldsboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay and they allow pets!
Stayed 1 night in Feb 2024
Response from FDM on 12 Feb 2024
Thank you for your feedback. We are glad you enjoyed your stay!

8/10 Good

Patty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room and good location
Room was roomy, clean and bed comfortable. Front desk attendant very nice and efficient.
Stayed 1 night in Feb 2024
Response from FDM on 12 Feb 2024
Thank you for your feedback. We are glad you enjoyed your stay.

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel smelled of weed. Our room was freezing with hardly any blankets.
Stayed 1 night in Feb 2024
Response from FDM on 5 Feb 2024
Thank you for your feedback. We are sorry to hear you did not enjoy your stay.

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FDM on 5 Feb 2024
Thank you for your feedback. We are sorry you did not enjoy your stay with us.

10/10 Excellent

Senny

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from FDM on 30 Jan 2024
Thank you for your feedback. We are glad you enjoyed your stay.

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from FDM on 29 Jan 2024
Thank you for your feedback!

8/10 Good

DANNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real nice hotel not flexible on check in hotel not real busy but wouldn't let check in early
Stayed 2 nights in Jan 2024
Response from FDM on 29 Jan 2024
Thank you for your feedback. We apologize for not being able to check you in earlier than 3pm. Our housekeeping staff works diligently to get our rooms ready by 3pm. Should you chose to stay with us again, please call ahead with a request for an early arrival and we will do our best to honor your request.

10/10 Excellent

Sue

Stayed 1 night in Jan 2024
Response from FDM on 30 Jan 2024
Thank you for your feedback.

10/10 Excellent

YOLA

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
One of the front desk older woman wasn’t happy to help when asked where the gym was
Stayed 2 nights in Jan 2024
Response from FDM on 5 Feb 2024
Thank you for your feedback.

8/10 Good

James

Stayed 2 nights in Jan 2024
Response from FDM on 30 Jan 2024
Thank you for your feedback

10/10 Excellent

Alejandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from FDM on 30 Jan 2024
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2023
Response from FDM on 5 Feb 2024
Thank you

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have better cable TV.
Stayed 2 nights in Nov 2023
Response from FDM on 5 Feb 2024
Thank you

8/10 Good

Daniel

Stayed 1 night in Dec 2023
Response from FDM on 5 Feb 2024
Thank you

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly.p.The place was clean and safe
Stayed 1 night in Dec 2023
Response from FDM on 11 Dec 2023
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, friendly helpful staff
Stayed 1 night in Dec 2023
Response from FDM on 11 Dec 2023
Thank you for your feedback!

8/10 Good

Volodymyr

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location, quiet, clean.
Stayed 2 nights in Nov 2023

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that the staff smoked at the rear of the building right outside the entrance door. Smoke came into the lobby. My friends were visiting and we were playing cards and I am extremely allergic to any type of smoke. I smelled just inside the front door when I first arrived at the hotel. I smelled smoke inside the elevator too. Very disgusting. I was planning to extend my stay because I liked my suite and it was very convenient for me.
Stayed 2 nights in Nov 2023

8/10 Good

Jamie

Stayed 3 nights in Sep 2023
Response from FDM on 20 Nov 2023
Thank you for your feedback!

10/10 Excellent

Grabiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from FDM on 14 Nov 2023
Thank you for your feedback! We are glad you enjoyed your stay!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
The room was spacious, clean, and comfortable. I'd stay here again, when in town.
Stayed 2 nights in Nov 2023
Response from FDM on 13 Nov 2023
Thank you for your feedback! We are glad you enjoyed your stay with us and look forward to seeing you again!

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from FDM on 13 Nov 2023
Thank you for your feedback!

6/10 Okay

Scott Alan

Stayed 3 nights in Oct 2023
Response from FDM on 20 Nov 2023
Thank you for your feedback

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Stay
This hotel was so amazing. Staff was very friendly, respectful and knowledgeable. The room was amazing, I did not know it had a full kitchen which blew my mind. It felt like an apartment I was staying at. So cleanliness, and comfortable. We defiantly will be coming back to this hotel.
Stayed 1 night in Oct 2023
Response from FDM on 30 Oct 2023
Thank you for your feedback! We are glad you enjoyed your stay and look forward to having you stay in the future!

8/10 Good

Erika

Stayed 1 night in Oct 2023
Response from FDM on 20 Nov 2023
Thank you for your feedback!